Ackley Florida Property Management in Kissimmee
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Kissimmee, Osceola County, Florida, US
Site: http://www.ackleyflorida.com/?tc...
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:10AM–5PM
- Sunday:Closed
I reached out to Rose about a property yesterday morning, she called back right away and was extremely helpful! She guided me through the process and took the time to provide me with the necessary information. She is very professional, helpful and knowledgeable. I look forward to working with her in the future!
We have been tenants for almost a year and the property has been handled by Ackley. They have been very professional and responsive to all of our questions and needs. I highly recommend them. Donna, whom I haven’t personally met has been wonderful. We moved last year from NY and we just extended our lease for one more year.
As a landlord I am so happy with Ackley Florida! They are diligent, professional and accountable! When it comes to real estate, attention to detail is everything because it effects the bottom line, thats why I am so happy working with them. They provide such a great service, that I now see them as my business partners!
Rose was very professional in her field. She always kept us updated atleast once or twice a week about the property we were interested in. She would call back whenever she couldnt answer. I would recommend her to anyone!!
Unfortunately we had a difficult situation resulting in a necessary early termination of our lease with Ackley. What could have been an absolute nightmare has turned out to be much more manageable due to the wonderful professionalism and kindness of Ackley’s new property manager, Bibi Mowla. She is a definite positive addition to this company and new tenants can feel comfortable in her hands.
I have been with Ackley Florida for 5 years and the only reason I am moving on is the owner of the house I am renting is selling the home.I have had a great relationship with them easy to put in for any maintenance, and easy to contact someone when needed.I would of loved to stay with them but they did not have a home available that fits my families needs. I will continue to look on their website and hopefully someday I will be able to rent from this company again.
Ackley Florida Property Management has the most profesional and friendly individuals I have ever worked with when it comes to real state. They make the process smooth and easy. Rose went above and beyond to help me find the perfect home for my family, she, together with Donna and Chanil were among those individuals providing superb service. Me and my family are grateful for their assistance.
Rose was very helpful with the entire process from submitting application to keeping my informed through the entire process. Rose as well as Donna worked after hours to respond to my needy questions and responded in a timely manner.
Rose is the best she helped me out when I needed it the most. Every time I had a question or any issue Rose was quick to answer me back and solve the issue very very professional.The whole Ackley team are very professional and courteous. I’ve been with Ackley for 5 years and have absolutely nothing bad to say about them. Every time I had any issues Sandra would send someone out to fix the problem very quickly.
I would like to congratulate the entire team at Ackley, you surprised me with your agility and competence, my special thanks to Miss Donna Pelosa who was always attentive and responded to my messages very quickly, Also Miss Rose for her sympathy and kindness, I will certainly indicate the for friends and relatives.SincerelyPaulo Oliveira
Very helpful staff, they were very attentive to my needs & handled everything in a timely manner. Definitely 5 star 💫 they went about and beyond. Thank you!
Rose was very helpful, and while we were waiting, she did keep us updated on the status. I am very happy with her help and professionalism. I would recommend her services wholeheartedly
Wanted to rent a house from Ackley in Orlando FL. The property was great and I know it would have been perfect for my wife and I. However, after reviewing the lease and reading the reviews from other tenants, we decided not to conduct business with this company.1. Be careful with the lease: 25% increase of rent if you not cancel or renew your lease within 30 days2. Excessive fees for everything ($75 per person application fee, $20 per animal application fee, $150 signing fee, $5 tech fee per month)3. Our planned move in date was 02/22/2021. They wanted to charge us initially a full month rent for the 7 days in February. Big mistake!4. After writing them about our concerns and that we will not conduct business with them, we got a phone call from Ackley (his name was Scott). He tried to pressure my wife and I in renting the house. In his words: If you not renting from us, what you going to do. All leases are the same. - My wife and I rented over the past years in metropolitan areas in Georgia, California and Florida. In our experience this is the least tenant friendly lease that we have ever encountered.Just be advice when renting from them, it will cost you some serious money beside the actual rent.
Ms. Rose was amazing, helped me locate a nice property and lead me through the process, very professional and responded to every email, text, and call, I would highly recommend Ackley they were A1 in helping me with my rental.
I have been working with Rose and she has been amazing from the very first phone call. She is very professional, reliable and knowledgable. Without a doubt the best!
Great management company and also great owner Rajia I have been with this company for 12 years. They have new staff and they all have wonderful customer service including Bibi who is the new property manager. Also Mariluz and Sonya who are with the company for a long time are doing excellent job
I have had an amazing experience with Rose from Ackley Florida Property Management, she is very responsive and professional, she is a joy to work with, I am pleased to have met her.
I appreciate that Ackley is a smaller business with representatives I can get ahold of and know the properties. I’ve been with another larger property management firm for a few years now, and the difference in communication and customer service is like night and day. The house is wonderful, the application process and move-in process were painless, and the lease conditions are very fair.
Rose has been amazing throughout my application and leasing process. She has been very professional and has been keeping me informed in a timely manner. She quickly responds questions and concerns.
I have to say that this company takes good care of their tenants. We needed their assistance more than a couple of times and they were very diligent and responsible.They are committed in helping businesses develop. In particular I have to say thank Donna Peñalosa who is very profesional and diligent.
Hello Everyone! I am a tenant of Ackley Florida Property Management. I have been with them for four years now and I think they are an excellent housing management company. I have never had any problems with this company. They get back to me right away about any issues with my house that I rent. Since been here for four years and everything I called about got fixed very quickly and efficiently. They call me back to make sure everything went well and fixed to my satisfaction. I am very pleased with them. They are pleasant to me every time I call with anything. They also are excellent in helping you find a house to buy. So if you need a house to rent or buy you should definitely give them a call. I am very happy that I did.
I worked with Rose and she was so helpful! She was VERY responsive. Always answered my calls or texts, which was one of a kind when working with realtors for renting. I have reached out to over 10 realtors to rent a house from and she has been the only one to make me feel happy and confident about the process! Thank you so much Rose and team!
Amazing professionals who also demonstrate genuine care for both prospective tenant and property. Very responsive and willing to work with you and go the extra mile. If you’re searching, look no more, give them a shot you won’t regret it.
My experience so far with Ackley has been great. Property manager Sherry was very kind and personable. Moving can be a stressful time and she made this process as enjoyable as possible. She went above and beyond.. Great customer service!
My sister and brother-in-law moved into one of the homes almost a year ago. When signing the lease they specifically asked if this would be long term as they have 4 children ages 12 and under and did not want to continue to move on a yearly basis. They were told definitely, they had nothing to worry about. After signing their new lease, “the landlord” stated that they would not be renewing their lease as they intend to relocate back to FL and need the home. Even after my brother-in-law was unable to work due to COVID-19, he has made every effort to make sure the rent was always paid in full and on time. When attempting to contact Ackley Florida Property Management, to ask to speak with owner or to find the real reason on why they needed to move the response they received was “It doesn’t matter how many times you call, we aren’t going to tell you.” The doubts on the reason came from several neighbors that claimed “the owners” did this to the previous tenants and after the tenants had cleared the home, they were asked if they wanted to purchase it. The Property Management and the owners are highly unprofessional and uncommunicative. The property is located at 301 Corsica Ct in Kissimmee. My sister and brother-in-law and there 4 children are about to be homeless in the middle of a pandemic, even after doing everything right and never missing a payment or being late and neither the owner or Ackley Property Management could care less.
As tenants here through ackley Florida property the last two years, we have been extremely happy with the property management. Donna and the team are amazing, and exceed expectations.Tim
When I first moved into my home 6 months ago the people that were in this office prior were horrible. Getting ahold of someone seemed almost impossible, getting maintenance issues resolved took minimal 2 weeks, and it was so much back and forth. Jo Ellen the new lady over maintenance has already resolved a few issues for me in her first two months of being in the company then the old manager did for me in the past 6 months. Communication with new management has been sooooo much better, they respond in a timely manner, very friendly, and she keep communicating until issue has been resolved. So much happier to deal with the newer management.
I was having a problem with my a.c unit and the technician ( diego ) was excellent . Very friendly and explained every thing he was doing . Diego was very professional and prepared to handle any situation . Thank you ackley for having diego as part of your team
This company cares. I was really impressed with Kristen as I was dealing with her on my property management referral I sent to them. She was efficient, customer service oriented and really showed that she could move fast for their clients needs. I was also impressed with the ability to delegate and outsource contractors in the event of natural disasters, in home emergency situations, etc. Peace of mind is priceless!
This company has it all! Great customer service, Rose is amazing and has been great throughout the process, providing great information in a timely manner.Truly happy and thankful for their help and professionalism.
Not happy with the way business was handled. Tried to look into a property. Could never get a hold of anyone for assistance. This company is very unprofessional. Tried to contact someone concerning a house for over a wk with no call back. Wind up getting my realtor to help me see the house. Put in an application for house that my realtor had to show me. Still no assistance from the actual property manager of the company. I was always being told she was not available. The move in date I desired was when my current lease would be up, which would have been 36 days from the time I put in the application just to find out that the longest they can hold a house would have been a max time of 2 weeks which I had to learned from the receptionist A business day after I put in an actual application. So I requested to pull my app and get my money back. The property manager all of a sudden could finally get on the phone to tell me the app was already submitted and came back with a denial. But it was funny that I still never received an actual response about my application. So I honestly don’t think my application went through. They just made a quick $150. If you ask me this company seems a bit bias. Almost as if they cherry pick their clients. Very offended. The very first question on the application is what is your desired move in date and if it is after the 2 week holding period, they should stop the application process from going through automatically and inform that possible client of their 2 week rule. Very misleading.👎🏽👎🏽👎🏽 And please don’t say you inform people of this because there is no where on your application that tells you you only god houses for up to two weeks. I will be contacting the better business bureau
I really LOVE my home that we rent from Ackley. We have lived here for 3 years. Most of our concerns are dealt with in a timely manner. As another review stated, if you leave a message and dont hear from them, call them back and they will return the call to address the problem. Y biggest concern is that the rent rises faster than our income. Overall we enjoy renting from Ackley and would recommend them to anyone wanting to rent a home.
HiI have been living in a property managed by Ackley For almost 3 years now! I must say this is the easiest and friendliest rental company I have ever dealt with! They get back to me right away with any questions or concerns I have. They immediately send someone out when something is broken. I really feel like when dealing with them respect goes both ways. I love this rental company and if I ever move I will definately look into their other properties before looking anywhere else. Thank you Ackley Florida for making this a painless 3 years!Michael Jones
This is the best property management team we have come across so far in the Orlando area. We have been with them over a decade. They are thorough in every aspect with annual inspections/checks of your property, annual rent assessments, annual 1099 with complete tax expense report, quick follow-up on repair issues and very thorough leases. The hurricane notices over the years and even the COVID-19 notices emailed by management was just icing on the cake. Xmas card too! We have never had any issues with them but they have always taken care of the issues with my property. Thanks, especially to JoEllen & Mariluz and the rest of the team behind the scenes. Thank you everyone! From the Chan Family.
I have been renting from this management company for almost 4 years now. In the beginning there were some issues with lack of communication AFTER move in, but finally got all issues resolved. I am satisfied with their communication and the way they handle sending vendors out for repairs. The only thing I do not like, is they will not allow more than 12 month lease agreements and every 12 months the rent has increased anywhere between 40-100 per month. If they could get their property owners to allow 2 or 3 year lease agreements I would have no complaints. All of the women in the office are very friendly and are easy to speak to. If you cant get them on the phone or that is your main complaint... I suggest emailing, that is much quicker.Christina Davis
Ive been with Ackley Florida Property management for 6 years and theyve been great! They have up to date digital signature lease signing, online payments, and a great tenant portal to schedule payments, see your payment history, or put in a maintenance request. Highly recommend!!!
Nothing but good things to say about Ackley Florida Property Management. Especially in the current times. Impressed with the level of service that they offered. They have been very professional and really good at providing and guiding me through my options which was greatly appreciated !!
I have rented my apartment for the past two years from Ackley. I have no major issues or complaints. I feel as if the scenery could be nicer and I dont like the fact that my rent increases yearly when I pay my rent on time faithfully and the company does not have to work hard to renovate and sell to someone else, but other than that Im satisfied. I would definitely refer them to friends and family.
Ackley Florida property Management will go above and beyond what is expected. I had several great interactions with staff and the owners. They will take great care of you and put YOU first.
Ackley Florida Property is a well managed accommodating team. They respond quickly and professionally if issues arise. Ive been renting for almost a year at Venetian Bay and so far its been great. The neighborhood is well maintained, welcoming and safe. Happy New Year Ackley!
I have been trying to rent an apartment from them they will call you every other minute once your money is not in their hand then once you pay and thats when the call stops. they are rude and just dont knkw how to address people. they come up with the worst excuse. I cant understand how a property manager is never available to answer your concerns. i guess they choose the wrong people to work for them
They helped us to fixe our property after the last tenants destroyed, Kristen was amazing, everyone at the office were very professional and kind, we will definitely recommend them and keep going back for future business.
My family and I have been renting from Ackley for two years now. Almost all of our maintenance requests after first moving in were taken care of right away. Any time we need anything fixed, they do so promptly. The rent payment system is convenient and easy to use.
It is so refreshing when you are able to connect with a professional company with property managers who are knowledgeable and well informed about the rental market, landlord tenant laws and who goes above and beyond for their clients! Hats off to Ackley Florida Property Management! My clients are so happy with your service and I am so proud to refer you to them!
AFPM is a great company. They are an amazing family brand that provides exceptional customer service to both owners and tenants alike.
This company fooled me. Their rent office space is in the coldwell banker office and I thought they were affiliated. BIG misunderstanding! If Coldwell banker knew their reputation I don’t think they would associate themselves with a company like this. They are terrible! Very hard to reach, they blame you for the repairs that need to be fixed, VERY RUDE and UNPROFESSIONAL! I don’t see how anyone would give them anything over 1 ⭐️. When it was time to renew our lease and they came out to do the inspection. They noted all the repairs that we were telling them about. I showed them proof of all the work orders, emails, and voicemails I had sent prior and then they gave us an ultimatum. Basically if we renewed they were covered if not the repairs would be taken out of my deposit. Mind you it wasn’t damage to the house or property it was appliance malfunctions from improper maintenance. I regret doing business with a shabby company like this. 3 years down the drain!
We have been working for Ackley Property Management for 5 years now. Their staff is very professional, honest and hardworking. They know what it takes to get things DONE!. Ackley Florida cares for their customers/Owners and their tenants. We are blessed to be working with them.
I’ve worked with Ackley Florida for 3+ years and think they run a great team. Very accessible and attentative which I appreciate. Have seen them work with tenants while still keeping owner interest in mind especially when people are trashing the place etc.The Ackleys are very family orientated which I think reflects in their business. Thanks again!
If you call the office it goes to straight to answer machine, if you leave a message no one will ever get back to you, if you have a maintenance request and need to talk to the maintenance manager guess what it goes to answer machine as well you could leave a message but it wouldnt matter and if the maintenance people do come to fix something its not professional they hire the cheapest carpenter they can find. This company used to be good like 5 years ago but not anymore new management everything changed good luck if you need something from them
No customer service never responded. Missed appointments when finally got a hold of someone. Place i did finally see was terrible not fixed up or taken care of. They didnt fix up the place prior and they leave it to the last tenant to get it ready. They took my rent out twice. So everyone saying it is bad and unkept with broken appliances and bugs. With increase in rent is honest. Any others are bought views. The handymen or whoever doesnt fix anything.
Sherry was very nice to work with. She helped my clients find the perfect rental home at the right price for their budget. She is very professional and hard working for clients. I would recommend her to help you find a rental property to any of my clients.
As a former property manager, I can tell you that Ackley PM is a top notch team. You won’t be disappointed in hiring them to manage your investment property! They care about their community and always looking for ways to improve to better service their clients.
My family and I have been renting our townhouse with Ackley now for a year and a half, and weve always been guaranteed good service for maintenance requests, friendly responses, and the facility of paying rent. Our only complaint would be the rising prices of rent despite Floridian incomes barely rising. We would recommend Ackley to anyone!
Weve been at our home for 2, going on 3 years now and we love it! Their communication is A1. We rarely have any issues with our home, but if we do they respond very fast. Although this is the first house Ive rented and first company weve rented through, I would highly recommend using them... I know Ill continue using them!
Im looking to relocate from New York City to Florida. Ms Rose handled me with care. She made my process very comfortable by letting me know what I can do and what I cant do. I wish I can give her a million stars. Im humble and grateful to have crossed path with an amazing woman.
Almost 3 years with ackley and never really had an issue. They always answer my calls and return them if needed. Things are done smoothly and when it was my first time it was so easy and fast. I plan on always working with them as long as I am renting. Just such an easy process. I recommend ackley for any first time renters as well.
Been with Ackley for a while. They can do a great job most of the time but I hate that my rent goes up $50-$75 per month every year. Im paying $1250 for something that started off at $995. Other than that most of my issues have been resolved in a timely manner. I moved from the property and they tried to rip me off for my whole deposit by overcharging everything. For example, I changed all light bulbs to new led lights before I left and I’m still getting charge for light bulb replacement $60. $300 to clean the fridge when I spent a few hours deep cleaning it. I just don’t understand the pettiness.
I rented from Ackley Florida property management for 2 years and 7 months when I called to renew my lease they told me that landlord is moving in and can’t rent it they did that so they can raise the rent when I was paying rent my rental history was perfect i always paid before due day and when I moved out I cleaned the apartment and asked them for last walk to see what needed so I can fix it but they said they do it them self knowing that I did my best and lived there for 2 years and 7 months I thought it should be some ware and tear my deposit was $1250 they charged me $765 for stupid stuff that won’t add up to $200And every time to renew the lease they charge renew fees
NOT EVEN A HALF OF STARIf youre looking to rent and you stumble across this company and BrandyWines Homes,RUN AS FAST AS YOU CAN. The house I am currently renting had so many issues, the property manager promised to fix the issues I had with the house once I paid what was needed to pay before I occupy the home. Upon occupying the place his words switched, now I am having to deal with rats in the ceiling, nasty bathroom work that was done poorly thank God I keep my bathroom clean so that I cant notice it because its so depressing. Whenever maintenance has to come out and fix issues they try to put the bill on you. The property manager doesnt answer his phone or reply to messages. Even if I had an issue or argument with you, your job as a property manager is to make sure the property is being managed. THIS COMPANY IS BY FAR THE WORST IVE EVER SEEN IN MY WHOLE ENTIRE LIFE. I would not reccomend them to an animal that wants shelter. Its 2am in the morning and I am up writing this review because I was awoken by rats rumbling in my ceiling, I have small kids and I fear for their health. Rats??????????? Like WTH????????DONT RENT FROM THIS COMPANY because anywhere I see this name, Im gone.
As an owner from Canada, I have known Ackley since 2012. They have been so professional, thoughtful from owner’s perspective and also so kind like your family. All have been awesome!!! This year I just purchased another property and I have no doubt to have Ackley to take care of it! Thank you Rajia/Don/Lisa/Mariluz!!!
Ackley are a great company to rent from. I havent had any problems they are actually very understanding and helpful. They respond to emails and phone calls in a timely manner. Thank Ackley for a job well done.
Ackley made an appointment to do maintenance service in my house last week and they confirmed it through emails 3 times. However, they Did Not show up, but neither canceled the appointment so I waited all the afternoon and evening for them. They didn’t apologize when I called 2 days ago to request the service that was Not provided, neither have they given me a new appointment. So I called yesterday again and same thing happened. No service rescheduled, no apologize either. I guess I will call again today...
DO NOT rent using this management. They’re CONNIVING TRICKSTERS! I used them for my first rental property since moving down from NJ and not ever have I had to deal with such unprofessionalism. MsSherry Woltering never returned my calls regarding my dramatic increase of rent and when it came to renew, Although I had been in conversation with Sherry for the past 2mths and told me I would be ok, she still forfeited my security deposit and kept it. I’m still waiting for a formal written letter to dispute an appeal. They STEAL your deposit and never call you back in hopes of exceeding the time span to address any issue. I WOULDNT recommended them, not even to my worse enemy.
Just moved in 3 weeks ago and the process of everything was smooth. First home!Went thru a little hick up but it wasnt so Big. Got it fix and they give us a chance and I love it.I love my new home, my kids love it.The whole family love it.The ladys I was working with was very nice they did their job.Already referred people to them because I had a good experience.Sonia and EvelynThank you so much!
Ackley Florida Property Management found the perfect high-end rental home for our family while we searched to buy in Windermere! I have also referred two friends since then - every time they have impressed me with their efficiency, professionalism and compassion. Thank you!
Highly unprofessional. Pretty sure most of the 5-star reviews are current or previous employees. One employee called me at 9:30 AM to schedule a showing for a property we were interested in, scheduled it for later that afternoon. My wife got called by an associate saying there was an application on the place, but they never cancelled the showing. After calling 4 separate times to confirm, he finally picked up an hour before the showing. Claimed he never scheduled a showing and that the place had an application on it. I asked if it was off the market and the application was approved, and he said no and that hed call me tomorrow. No call until 6PM so I called him, he reminded me there was an application on the house, took down my number after reassuring me it wasnt off the market and said hed call me the next day. No call the next day, didnt pick up his phone until 5PM the day after that. He asked me why I called back when he told me there was an application on the house, I reminded him that he said it wasnt approved because the house was still on the market according to his previous statement and that he said he would call me the day before. He responded with Oh, I said that? Okay bye. and hung up on me. Very rude, very unprofessional, very unorganized. Will be avoiding his other rentals, too. If hes this sloppy when it comes to signing a new tenant, it doesnt leave a lot of confidence for when it comes time for maintenance on his property.
We are Kiara and Jordan from Legacy Dunes! Ackley Florida Property Management helped us move into our first apartment. They are fair with their prices, and even with the application process! As soon as we submitted our application, they removed our apartment off the listing so that we can have our fair chance - and we got it! They have an amazing team in their offices, and are always looking for new ways their property’s are kept well maintained and their clients always happy! Thank for helping us move into our first apartment - we are so happy! Merry Christmas Ackley!
Finding responsive and professional property management is so challenging. Ackley is knowledgeable, professional and I am fully confident in their services. They have the processes necessary for both landlords and tenants to have a flawless experience.
Today Mariluz responded in detail, professionally, and with insights beyond what I thought I would learn to a specific query that I had. I have experienced such high quality and responsiveness on many issues over the years.
Disappointed with the application process. Apply online for this property stating Available Now, yet get a call that is no longer available.The property in question is:2727 W. Oak Ridge Rd. Building 8 #1 , Orlando, FLMy mistake was not calling to verify availability, but the property shouldnt show up Available Now After further research I realize theres no work around application process with most Realtors. I was fortunately to get my application fee refunded.The best way to apply for an apt_rental is calling first.Thanks for the information and working with me. 😎G7
We love Ackley! They are on point with the service! I appreciate all the help from Sodi and Elizabeth. Diane has been great to work with! To all at Ackley who helped us get into our home, our warmest thanks. Its been a great year. Theresa H
Weve been renting from them since 2016. Ive never really had any major issues with the company. They usually come through when there is a problem with the house in a timely manner for example the ac unit. Nice rental management. Just wish they wouldnt go up on the rent every year
Worst property management company Ive ever delt with. They are very untimly with answering maintenance requests, if they even do. I called in and emailed a request after hurricane Irma due to down fence and broken door glass. No one called back or ever came over to address it. 4 months later they had someone fix the window. Finally 6 months later when my lease was about to end and they asked me to resign and I said not unless you fix the fence along with all the other issues did they send someone to patch fix the fence. Nothing else, but every single day they would email me a reminder to sign the lease and pay the new $125 processing fee. I would not advise anyone to rent from these people. They dont seem to care of the condition of the home. They imposed large fees which they took from my deposit for supposed repairs and when I went back to look at property as it is still on the market it is exactly as I left it. Needless to say Im disputing those charges!
I was looking for an property manager with a high level of customer service, professionalism, knowledge, honesty and worm welcoming and Rajia and her team have all of these attributes. If you value your time and look for great service, give them a chance and youll be glad you did.Thank you Ackley Florida Property Management!!!
This is my first time ever being with Ackley, it’s only been a few months. But even in these few months they have been great, easy to contact and get a hold of somebody, very friendly. They help me and my family find a place to live that’s perfect size for us. If I ever need Ackley again I’ll use them and as well as tell family and friends about them.
Ive had bad experiences with other property managers and so far I have no major complaints. They answer promptly to most maintenance requests, and if for some reason they dont answer, if you contact them again then they get to you quickly. The maintenance people they send are fantastic! :)
I had the opportunity of working with Kristen on a problem I had with my A/C she went out of her way to get me a solution. She called back when she said she would and gave me answers that I wasnt getting from no one thanks a million Kristen we need more people like you
As a tenant of one of Ackley properties, I have been very pleased with their fast response to a small or big concern. They had taken care of any situations that required their attention and follow through with their plan of action. I will definitely recommend Ackley Property Management.
We are Antonio/Wilma Nogueira Our house is located on 3020 White Orchid, Kissimmee. We are grateful to Ackley Florida Property Management helped us move into our house. They are fair with their prices, and even with the application process! As soon as we submitted our application, we were able to move in. They have an amazing team in their offices, and are always kept well maintained and their clients are always happy! Thanks for helping us - we are so happy! Merry Christmas and have blessed New Year Ackley!
Excellent customer service. A great, reliable company to use for property management. They have the best and most professional staff that answers questions anytime. Highly recommend the Ackley Property Management Team.
Ackley Florida Property Management has been a shining beacon in the industry. At a time when it can be tough to get a phone call back, myself and my clients get the service and information needed on time. I will be sure to continuing referring my clients.
I worked mainly with Kristen and Rose, and I must say I felt like I was their only client. They answer every phone call and work tirelessly to get the job done! I cant say enough about these folks. Absolutely amazing! I was blessed to have met and worked with them. Thank you guys so much!
We just moved in and unfortunately at no ones fault the hot water heater was not working .I was so worry because I have 3 small children. I want to thank everyone at Ackley Florida management for working hard and diligently to get Alex out to my house who took extra time out of his day out of the kindness of his heart and worked hard till 10:30 pm and did not leave until he felt the hot water himself he was very friendly and hardworking and i am grateful for all the hard work and efforts everyones took to assure comfort in our new home. Thanks a million
First of all …I wanna say thank youThis was a great opportunity to move from New Jersey to FloridaAnd I could say is THANK YOU ROSE who help me a lot on every step …very response , very ProfesionalAnd Ackley Florida Property Management as wellIf I could put 10 starts….for the serviceI will definitely recomend itOnce again ….thank you ROSE
Horrible experience!!!!!!! Do not deal with this company. Only cares about money. Left the place in better condition than what it was and they had the audacity to tell me there was mold on the floor. Lol...another reason not to rent from them....mold!!!!!!I will be calling the realty association to place a formal complaint about their handling of my end of lease. Be. Aware and read your lease small print. 100.00 per day if you are late ...no consideration whatsoever. unprofessional.....never snapper calls.....and so much more.
STAY FAR AWAY FROM ACKLEY!! They are nothing but slumlords. Very sad that they just steal your money in the end. They will lie on their inspection once you return the keys. Always keep video proof and photos time stamped if you do end up renting from them because they will screw you over in the end. Unfortunately for them, we do have video proof and photos documenting the property as we left with a time stamp on it. (Example of them lying on the inspection: they said they had to replace all lightbulbs. In reality, we replaced all of them and have video proof of them working.)So again, stay far away from Ackley Florida Property Management. Actual stars giving them: negative 5.Edit: but you did lie.
Best Property Management Company in Central Florida! The rental process and services is outstanding! Our Family recommends Ackley Florida Property Management as a renter and / or Owner. 10 Stars!! **********
They half cleaned the apartment the refrigerator has rust in the inside since I will not move in they are going to keep my $995.00. They said that I didnt like the apartment what I didnt like is the half cleaned and waiting a month for a new refrigerator. Im calling 8 on your side to see if they can help me. I drove from Lakeland to pay them the people just wants your money.. Please go somewhere else . I gave my money to Sherry but she would tell me to call someone else. Oh I told them that I had two cars on the lease it I could only have one car. Which I didnt never sign
I rented a house in Kissimmee, it was in bad conditions but I had no better choice. Thinking that after an inspection they will fix it instead they didnt. All they do is send inspectors, everytime some one different shows and let you hanging. And forget about the deposit. They will find the way to keep it or either keep an amount. Good luck.
Rajia and her team are amazing! They are quickly responsive. Concise & thorough and I greatly appreciated their attention to details with our rental property. Highly recommend the Ackley Property Management Team!!
Read the 1 star reviews. They are correct. Worst company to deal with. Read their BBB reviews before you decide to do business. Charged us 120 in fees and could not find retrieve a credit score. What a joke. They tell you something and then the jack up the security deposits. I would stay away from this scam.
I have contacted this company NUMEROUS times via e-mail, in-website contact us forms, and phone calls for several reasons over the last two years. I have NEVER received a reply or response to my contacts. The contacts were made for interest in one of their Orlando FL managed properties and, later, complaints about maintenance on said property (lawn service and pool service on a rental home they managed was allowed to deteriorate extensively).
We live in a property recently acquired by Ackley. They made the process super smooth as they were very proactive about ensuring we had everything we needed. They are incredibly responsive, and I consider them to be very fair. Thank you!
It was a pleasure working with Ackley Florida Management Company. i will recommend to anybody looking for a Professional Property Management Company in Florida. They are honest and their professionalism and client relations are very much appreciative.
We have been working with Akley Florida Property for the past four years. Their professionalism its remarkable. They are always making sure things get done correctly and within a reasonable amount of time.
Ackley Florida has a very helpful, friendly, and professional staff. They made the application and leasing process a breeze. My family couldnt be happier with our new home.~Carolina Castillo
Very unprofessional. We set up a viewing appointment and property manager Sherry Woltering never showed up. We called, texted, and emailed her asking for her ETA. After 20 minutes past our appointment time, she texted back saying she isnt coming and that she never set up an appointment. Well Sherry, I have all the emails to prove otherwise. Terrible business practices!
They are honest in their review of the house. If there was any problems with the house prior of renting they will inform you about it. The houses are exactly as they are describe on their website. They communicate with their tenants, and respond to calls at a timely manner.
Ackley staff is great and super helpful. I was happy with their service and would recommend to anyone.
I would give zero stars if I could. By far the worst renting company Ive ever rented from. Highly unprofessional, non responsive. Lack of consideration for others. The list goes on and on. If I were to name all the drama Ive been through with this company . Id have a paragraph. If this company is property management of a condo or home youre looking to rent ..... run . I wish I would of read reviews prior
Our story with Ackley Florida Property Management. We found a home that needed a great deal TLC. The house was not in the best move in condition. Just when we were about to give up Jorge Oviedo, Broker Associate, actually called us back and treated us with respect. Whats great about Jorge Oviedo, is that he made no excuses and just resolved the situation by getting us into a different home. He went above and beyond what anyone else would not have done. Jorges focus was to get us into a house that we would be comfortable in and be happy with for a long time and that we are. Randy our realtor and Jorge are the 2 who has made a difference. Thank you both for finding us our new petfect rental home
Elizabeth Camacho is the laziest, rudest and most unprofessional person there!! Never answers her phone or returns voicemails! We finally got ahold of her today only because we called the main office and the receptionist answered. We then find out that Elizabeth is in fact there after having called her and getting no answer! When we talked to her, she was very rude and disrespectful! Its bad enough that we have to constantly call for a maintenance request and never get response back, but then when we do get ahold of her, shes unprofessional and annoyed that we even called her to do her job! For this very reason, we are moving out at the end of our lease because of this lady and the lack of communication! No one should have to put up with that at all! STAY AWAY FROM ACKLEY FLORIDA!
Ackley Florida is an amazing company!! Its hard to find a property management company that isnt driven by selfishness and greed. Ackley Florida definitely cares about their tenants and the well being of all parties involved.
I love my townhome rental through Ackley. Any issues that arise, there is a quick turn around which keeps me happy! Im just hoping that rental prices dont go up... would really hate to move.
Ackley has been saying that the trash issue is the fault of the management company. If you call the management company they will tell you the majority owner of properties is not properly funding so bills can be paid. If you look in the records of the State Raj Ackley is the Vice President of the community. Raj Ackley also rents most of the units so she collects most of the money. If you look up the duties of a board member you find it is their job to pay bills. So why does Raj collect all of the money and sit on the board and yet there is no money to pay the trash people? It is the fiduciary duty of Raj Ackley as a board member to pay bills. Maybe the state should be called and her licenses investigated. What is she doing with the HOA money?
Watch out for this company when. deliver the house they want to charge for the things that were damaged in the property for example the cabinets are old and had holes and now that they deliver the house they pretend that I pay them included that the lamps were incomplete and many other things were missing somewhere and They intend to charge them without saying that they never answer the calls and if they answer they tell you that they will pass fix or solve and finish the tenant fixing itCall me im still waitingI have a video how is the property when i leaveJust call me and talk about itThanks
Slumlords! Dont care about the appearance or condition of the properties they rent. Its all about the money. Lowering the value of properties lived by owners around their rentals, is what they do best. Should be ashamed, total disrespect! Pigs. They rent houses that havent been painted or pressure washed in 14 years. Heres a picture of the house just rented out 2 days ago, 1953 Kimlyn circle Kissimmee 34758. Isnt that nasty? How would you like to have a family gathering in the back yard of this house? Nothing but a parasite business.
We have referred long term renters and owners to Ackley , never had any issues! Owners/tenants have always been pleased with the service they provide!
Thanks Rose very professional good customer service and dedicated. Nice Lady she helped me from the beginning till the end.
There agents are caring and they are the most well known and respectable agency in all the greater Orlando Area. Not saying they are the only good agency but they are one of the oldest and most respected and my first choice.
I appreciate the great communication and the swift completion of any maintenance I need taken care of. Everyone is super friendly and very professional!
Ive worked with and referred business to Ackley Realty for years and have never been disappointed. They are top notch and my go-to for property management services.
Wow! I had the most excellent experience with ms.Rose sepulveda...she guide us step by step in the process to Rent a house...super friendly and professional..100% recommended 😉
Fantastic team! Professional, efficient and knowledgeable. Would highly recommend them for all of your property management needs, your investment is in great hands!
Have had them a number of years for mowing and cleanup. Professional, fast, friendly and courteous. Definitely one to use everytime!!!
Hard to get ahold of staff will not return repeated phone call. Rude staff. Also tried to charge 125 admin fee to renew lease after living in the same place for years couldnt give a good reason as to why.
We have rented with Ackley for 3 years now. They are a great company to deal with, we have been very happy living here!
Very professional and answers my concerns in a very timely manner. Elizabeth and Evelyn and great to work with. Highly recommend them for your next rental.Jason EClermont, FL
Horrible! Absolutely horrible! Elizabeth Camacho is the most unprofessional person and ill mannered individual I have ever interacted with. She is difficult to get ahold of and answers emails and voicemails very late. Left a very bad taste in my mouth.
The highest quality team with the highest quality properties! They are the best! Excellent customer service, extremely knowledgeable, and professional! Rajia is amazing!
Sandra put in the maintenance request promptly and ensured that my AC was up and running again.
Sandra worked with me to get our broken AC fixed. She was wonderful
Rose and Donna were quick and responsive and made the whole process run smoothly
Weve been at 2017 W. Main St. Leesburg, Fl. 34748 for 2.5 years and only had one issue (a/c) which they took care of in a timely manner.Charis Doggie Chalet
A fraudulent company are left with your money they do not return the deposit they put false charges to keep your money, I rented a house of 3/2 and I was 3 months with one of the toilets disabled because they did not solve the problem, many clogged the pipes and was a problem to solve, I recommend that you do not choose this company never commit many frauds
This has been very easy process, Rose and Donna has been so professional, very helpful, responsive. We are super happy. Thank you
Thought I was taken care of by Kristen thanks to my realtor. HORRIBLE experience. I DO NOT AND WOULD NEVER RECOMMEND THIS COMPANY!!!
I have been in my location 3 1/2 years.... Whenever there has been an issue I contact the property mgmt via the link and they come out to repair anything big or small in a timely manner...no issues here
Great company , just renew with them my rental for another year, always answer my calls and work orders in a timely manner
Jo Ellen, at Ackely, was extremely helpful and quick to resolve my maintenance issue. And, this was during the COVID-19 Pandemic!
Worst property management ever.do not rent from them.they will not give you your deposit back even if you leave their property in same or better condition...positive comments are from staffs that work together.Evelyn P... have no type of consideration tours good loyal tenants.
Very helpful...great selection of properties available for me and my family. Easy to co tact staff and maintenance crew...thank you Ackley!
Lisa Rodriguez was amazing in helping me secure a rental. Very friendly and professional!!!
The people at Ackley are amazing. Their entire team is very professional and very knowledgeable. Great experience
Used Akley for 5 years always good service and found good tenants, would definitely use again. Simon W..
Fast, efficient, communicative and friendly staff!
The worst experience in my life. They were handed the clean property and charged for doing it again. they only take advantage of people.
Amazing service in the Orlando. Staff always very helpful with questions. My family is very happy with the service.
I give this place zero stars because they did not meet me in the property they was suppose to. They did not even take my call. My suggestion nobody do business with these people. not worth it.
I’ve never experienced a better company! Very attentive and always concerned about my needs.
Great company responds to your calls fast and very professional I definitely recomend this company if you want professionalism and great customer service
Best service in town! Staff is very knowledgeable and friendly. You can tell they really care!
They are really quick and they make sure that issue is resolved
Excellent Customer Service - spot on! Phone calls returned, and pleasant to work with!!
They are amazing to work with and they resolved my issues withing the first 24 hours
Very professional customer service. Nice and polite people as well. Thank you so much!
The staff here are so helpful for all my concerns, I have no complaints
Quick response and always fix maintenance on a timely matter. I would Highly recommend this company
The staff are so friendly and extremely helpful. I would definitely return to this establishment
The staff is excellent, very helpful and keep lines of communication open to get things done quickly!
Never had an issue with them and they’re always willing to help.
Been here 4 months now, so far so good. Everyone has been very helpful.
Best experience all around in a very hectic time.. could not be happier .. 5 stars plus!
The kindest, most attentive, and most professional group of people! They will not disappoint!
So happy I get to work alongside such supportive coworkers.
Some of the best customer service I’ve ever received
Very professional staff and extensive inventory of homes.
Great staff, Avey is super nice!
Quick response time and a pleasure to deal with! Thank you!!
Jorge is responsive and extremely professional
Like the overworked staff, owner not so much
5 Star Service with dedication to excellence!!!!!
Extraordinary experience with this company!!
Ackley Florida. Very professional staff.
Have been living here for almost 4yrs
👍🏼😁
Best property management in Florida!!!!!!!
Great company
Nice property
Staff hard to contact
Definitely the maintenance quality service thanks to Miss Chanil is the best. He never stopped attending me or answering a call or a message when it came to helping me, he was always available to me and my family in all the help we asked for our home from damage to the house, I always look for a way to help us get quickly the right people so that our home will never last more than a day damaged.Thanks to her all my damages that occurred in the home where I rented she was always prompt for the fixes. Thank you Chanil for always lightly solving our maintenance needs.
Chanil is always the one who attends to me every time I have a problem at home. In addition to being very attentive and cordial, she tries to solve the problem quickly.I am very happy and very grateful for everything.Thank you very much Chanil!!!!! It also makes me feel very comfortable because I can speak in my language.
Gracias a Chanil por el servicio excelente que me dio desde su principio de llegada a este trabajo nunca falto de responder una llamada y siempre de ayudarnos ligeramente,, me siento muy cómoda , muy feliz por su trato y por la comunicación en español .gracias por la ayuda y por la cortesía de buena calidad .
I have been reporting for 3 months that the air conditioning in the house stopped working and they still have not solved the problem. The worst company to rent houses in Kissimmee. All they tell me is that I dont need air conditioning if the temperature outside is below 80 degrees. Who are you to say whether or not I need air in the house. I pay $ 1,480 a month, and the contract stipulates that the house had central air.
This Ackley Florida company is inefficient. Its new management is negligent and impolite when it comes to addressing problems in the homes they rent. They almost never answer phone. Besides, when they attend, they answer people unkindly. I leave this message for all people who can see this message take action with respect to them. People should pay attention to us since none of us live for free in their properties and if we have a problem we must be taken care of immediately
Ive been there for two years and they never came to clean the air, I write emails and they never did anything.
If I could give you fewer stars you would give them to them, they are very irresponsible, they never answer by phone and when they do they are quite inefficient. Nobody speaks Spanish. The other administration was very different in its attention and quality of staff.
Excellent very attentive and highly recommended people helped me a lot and efficient thanks to them we have housing 1000% recommended an excellent work group and good people / / Excellent people very attentive and super recommended they helped me a lot and efficient thanks to them we have recommended housing to 1000% an excellent group of work and of good peopleAtt: SIMÓN PEÑA
It took several years and I am very grateful for the treatment, communication, professionalism. Anyway, thanks for everything.
Worst experience in florida, unpleasant staff.
Horrible service from this company.
Total reviews rating 4
191 Reviews for Ackley Florida Property Management 2023:
Review №1
2022-05-04Ackley Florida has been wonderful to work with over the years. They are always prompt in answering any questions, communicate effectively, and truly care about their tenants. I will continue to work with them because of the great experiences I’ve had. I absolutely recommend working with them.
Review №2
2022-01-22Rose has been EXTREMELY Helpful, Courteous, And Caring, Prompt in all telephone and text responses and for all meetings with us. She has been there ASAP for all my questions and concerns. She is an excellent listener, kind, knowledgeable and has a very Professional appearance and demeanor. I feel very fortunate that we discovered her, and that she helped us find the perfect home 🏠. A True Gem in this time and environment.
Review №3
2022-04-23I can’t thank Rose enough ! She was so awesome and was with us every step of the way. Our lease was ending very soon and she helped us find a perfect place within our budget. Picked up every call and answered every text. Ackley Management deserves their flowers. Thank you
Review №4
2022-04-07Ackley Florida Property Management staff are very nice and helpful. They are companionate in their job in helping families into renting/buying their home. Rose has been very helpful. My family and I are so grateful for them in helping us move here to Florida.Thank you so much!!
Review №5
2022-06-17Rose was nothing short of AMAZING through the entire process. She was always available and never hesitated to answer questions or keep us in the loop. Definitely recommend Rose to anyone looking for an honest and reliable agent whether you’re buying or selling.
Review №6
2022-05-08Actley is the best, I been renting going on 3 years and never had any problems,. Maintenance is always on point. Mariluz,, Donna, and Chanil are the most sweetest, understanding people, always very professional, organized and answer any issue in a timely manner. They are one of the best company’s you can ever deal with when it comes to this type of business. I have never witness such an amazing team as Actley Property management. Thank you for everything ❤️❤️
Review №7
2022-02-11Ackley has been managing my Kissimmee property for nearly a decade. As a long distance property owner, it was so important to me to choose a management company who would look out for my interests. The team at Ackley is the best. In January 2022, we decided to relocate to Kissimmee and move into our rental property. I didnt know what condition the house would be in, as I had not seen the property since Ackley began managing it 10 years ago. WOW...was I impressed. Ackley had kept the property in top condition (partially by finding quality tenants, and partially by caring about my property). It was a relief to come home to our Kissimmee house and see how well Ackley took care of us. A special call out to Mariluz in Accounting...Youve been with us since the beginning--Thanks for always handling my financial questions. The maintenance team is great. And thanks to Kristen for helping resolve the small issues that always pop up with a long distance rental. You can trust the Ackley team with your rental property.
Review №8
2022-03-25Ackley Florida Property Management have been a great team to rent from. They go above and beyond to make things right with me and for my family. Ive been with them for 11 years in June.
Review №9
2022-05-04My husband and I are relocating from Tampa to Kissimmee and Ackley Florida Property Management has made this process easy and convenient. We are very pleased with the service thus far. Thank you!
Review №10
2021-10-13Ackley property management is an awesome company! They have a very professional team that is very dedicated and attentive. Whenever I had a question or an issue the staff members were there to quickly answer and resolve. I really am thankful for how quickly they were able to get awesome tenants and help them with all their needs throughout their lease! Thank you so much Kristen, Mariluz and the rest of the team for the amazing experience! All the staff members are so kind and very delightful to talk to. Most definitely recommend them and keep going back for future business.