Atlantic Insurance Agency in Delray Beach
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Delray Beach, Palm Beach County, Florida, US
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Site: http://www.theatlanticinsurancea...
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Have been buying insurance from the Atlantic Insurance Agency for years now and From the beginning it was next to impossible to get in touch with my agent Jessica extension 213 to find out why the wrong information has been listed on my policys for the last year??. The information on my policys was completely incorrect. Called and left messages . She is never in the office nor returns any of my phone calls when it comes to servicing the accounts I have with them. IMPOSSIBLE TO SPEAK WITH HER... very strange way to do business...she needs to be trained properly on the insurance regulations and customer service skills to maintain clients ...I have attempted to bring it up to the owner and he has never responded to my concerns. I am moving all of my insurance policys immediately.I do not recommend this insurance company. Do your self a favor and locate a professional responsible insurance agent elsewhere!Be assured that the reviews have been placed by this company or its employees and their friends to create the rating they have.When you buy a new policy of coarse they answer and collect money...that is why the ratings are so unrealistic. IT IS THE PEOPLE WHO HAVE HAD THE POLICY THAT GET NO SERVICE!!follow up:No one has ever returned any of my phone calls. please do not be fooled by the owners response!!!!
I have been very impressed with the promptness, responsiveness and professionalism of everyone at this Insurance Agency. I purchased a new homeowners insurance policy through this agency and the attentiveness to my questions and concerns were always addressed thoroughly and quickly.Before purchasing my new policy, I shopped around and I can say with confidence that Atlantic Insurance customer service is the best I have found in the South Florida area. Special kudos to Jessica and Steve.I am very happy to be a new client! Thank you!
I live in California and have used Atlantic insurance agency for 10 years to obtain competitive well rated insurance policies for my real estate investments in Florida. They have always given prompt and professional service and educated me on the differences in the coverages available and guided my selection of insurance plan choices.
Atlantic Insurance Agency has been our insurance agent since the purchase of our first house 12 years ago. They have always been on top of any insurance issues and excellent at finding good insurance products at good pricing -- which can sometimes be challenging as a homeowner in Florida. I am happy I went with them from the very beginning as I know we got the best plans possible
Ms. Caroline was the best!! I was going thru so much trying to get insurance on my vehicles. And even though some companies denied me at first she kept at it. Not only did she work hard to find one to accept me she even got me a lower rate. I’m so thankful for her help. She explained things to me that I didn’t understand and made sure everything was taken care of. I will definitely recommend them to friends and family. Once again thank you Ms. Caroline you were the best!!!!!
I’ve had my homeowners insurance with this agency for over 3 years and I’m completely happy! Their service is kind, quick and responsive. They answer their phones promptly, they’re always patient and kind and every time I’ve needed anything they take care of it immediately. The only complaint I have about insurance is prices and unfortunately your agency can’t change or help that. If you are new to the area or in need of any line of insurance I highly recommend this agency.
I’ve been with Atlantic Insurance for my property insurance for over 10 years. They have always been professional and prompt with any issues. They have been able to steer me to less expensive carriers when rates changed. When I have been late with a payment, they have reminded me gently so my policy was not canceled. They have always been pleasant to deal with and I recommend them without reservation.
The agent i spoke with joanne was more then helpful. she was delightful courteous and diligent . she gave me several options and answered allmy questions ,got back to me timely and stayed on top of the situation without pressuring me to sign anything. all this was done in the envelope of help. she was wonderful and the company produced a wonderful policy for me. i would so recommend them
As an insurance agent myself (Commercial Lines) I have to commend Kathy Dimattio for the excellent service on my homeowner placement. I had quotes from several homeowner carriers but Kathy found me a carrier that was reasonable and she was very professional and thorough. I had been around other peroneal lines agents at other agencies and they were not as helpful and pleasant as Kathy. You should really use this agency as I had tried several and am very satisfied. Tom
I’ve been a client of Atlantic Insurance Agency for many decades. I must say I’ve never been disappointed with their customer service. The Licensed insurance agents, JoAnne Sherman and Cris Machado are top shelf. They are subject matter experts in their areas of expertise. They are highly professional, making everything from quotes, to explanation of coverages and their in depth skills to translate actual insurance polices, making the ultimate decision process very easy.I am have the highest level of confidence in the entire agency,’s integrity from Management, Licensed Agents to Support Staff.I must say in closing this review, “You are in good hands” with The Atlantic Insurance Agency.Mike Beck
The Atlantic Insurance agency is a 5 star company. They have specialists in all areas of property and casualty including back up agents, all of whom respond timely and are exemplary.While I have always found their premiums to be competitive, even if they were slightly higher than other agencies, the customer service would be worth any additional costs.The owner of the company always follows up with serious issues, and exhibits a wealth of knowledge and experience in the insurance industry.I have referred many friends to The Atlantic Agency and have been with them since moving to Florida 16 years ago.Jeff
I am insured by Lighthouse Property Ins for homeowner coverage. I paid my renewal premium on May 3, 2021on line.Lighthouse Property claimed they never received the payment from my bank, even though my bank had a confirmation number from the recipient.My agent , Caroline, acted as a go between the insurer and me. She kept me informed of her actions on my behalf and made sure that my policy was reinstated without penalty.I just received her email confirming my reinstatement.
Knowledgeable, helpful and professional. I spoke with Paula regarding various aspects of my policy compared to other insurers. She was well informed and helped me to arrive at a reasonable decision. During our discussion she informed me of various insurance companies and what they offer. I found Paula to be understanding and professional.
I experienced Great Service and follow up from Atlantic Insurance Agency. The team addressed my concerns with out delay. That is huge in this day and age when most companies take your money, but when there is a problem go unresponsive .This company is different ..Sincerely ,Robbie W
Agent Jessica spent time and found me a auto insurance rate that saved me money and maintained my current coverages. She made the whole process of changing companies easy. I decided to also change my home insurance to her because of the exceptional service I received.8-20-20 Carol at Atlantic Insurance agency was extremely helpful in advising me how to get my home insurance premium lowered by getting my whole house hurricane proof and recommending someone to do the new Wind Mitigation inspection. Thanks Carol
It’s unbelievable what wonderful service you can receive, even from 1500 miles away! I have been handling my mother’s business affairs (one of which is her insurance policies), making sure that everything is in order.I had the absolute pleasure of speaking with a young lady named Lisa, who bent over backwards to deal with my craziness! She never lost her cool, and was totally professional in dealing with all the issues that I had. (And there were many!)I cannot say enough about the warm, friendly, customer service I received. Good customer service says alot about the company you’re dealing with.Kudos to Steve for hiring Lisa to work for his organization.When you need insurance, go Atlantic in Delray Beach. You’ll be a happy customer!
I have been using Atlantic Insurance for many years and have had an amazing experience! I initially moved my policies to them because they represented all the leading carriers and I was looking to save money. While I was happy that they saved me money initially, Im even happier with their great service and professionalism! I highly recommend this insurance agency!
Amazing customer service!The Atlantic Insurance Agency really does go the extra mile for their customers. I am so happy with the services received there. I absolutely recommend them for any and all insurance needs. They have amazing follow up and I really feel valued and respected as a client. Overall, it is absolutely their customer service aspect that stands out in my mind.
When your in the process of buying a new place it is important to have insurance quotes to look over, this company was on top of responding to my request and sent two quotes, for the many out there who are buying a new place you won’t be disappointed, very few respond and follow up!KindlyJ power
Its 2 years and I just added my AUTO Insurance to the policies i buy from the Atlantic Insurance Agency! They were awesome!! Dedicated, intelligent, service-oriented, on-the-ball! The agent knew exactly what I needed, got me immediate quotes and the deal was done over the phone with ease! The agents are superior in knowledge. Susan M. helped me with a new auto policy and saved me $$. She was an excellent example of what a well-trained, experienced auto insurance agent should be like. They also carry home, condo, rental, and life insurance! I will use them for all my needs! 5 STARS! *****
My family has used Atlantic Insurance repeatedly for almost 20 years and have had nothing but great experiences. And when their product was not the best one for us, which has occurred a few times, they would tell us and suggest we look elsewhere. Responsive and professional always.
We recently switched our homeowners insurance, using Atlantic Insurance as the agency. Agent, JoAnne Sherman, was exceptionally knowledgeable, efficient, and a pleasure to communicate with, both over the phone and thru email. I think the agency is very fortunate to have her on their team!
Kudos to Atlantic Insurance Agency. What a pleasant experience dealing with this agency. I went in there one day on a whim and dealt with JoAnne Sherman, not only has she been incredibly helpful and friendly but she is also a pleasure to work with. I didnt even know that was possible!
Reached out to Jessica on January 30th for a quote on a condo. She said she would get back to me mid week with the quote. Finally received a quote on February 11th after following up 8 times or more. She was either on the phone, away from her desk or at lunch. She NEVER called me back. Had someone simply touched base with me I would not have felt the need to leave negative feedback. Communication was abysmal.
When I heard how my son-in-law saved money by checking with Atlantic Ins. Co. for his car insurance, my husband and I decided to check to see if we could save money also. We had been with our previous insurance company for a long time and doubted that Atlantic would be able to make a difference for us. To our surprise, we found that the good people at Atlantic Ins. were able to save us A LOT of money. And not just with our cars, but with our homeowners insurance also. And the staff is knowledgeable and very easy to talk with. My family HIGHLY recommends this company to all our friends and family for all your insurance needs. Thank you so much, Atlantic!!!
I have always had a good experience with Atlantic Insurance Agency . They are responsive, direct and answered my questions quickly. Also, I like the service provided and should mention that the agent - Cristiane Machado - is an efficient and competent professional.Maria Fei
It is with great pleasure of me writing this for an agent who is very helpful, caring and she provided me with A class service and I am truly grateful for all her assistance. Being that Im a First Time Homebuyer, the process can be discouraging and very frustrating to the point where you feel that you want to give up because youre left out in the desert with no sense of direction but to find your way. I thank my mother for providing me with the business number which I came in contact with Patrice Jividen. She help eased my mind and I learned if I just be patient good things will come my way. If I wouldve bundle with my car insurance company. I wouldve been paying more than I needed to. Patrice answered all of my questions whether by phone or email. She helped me understand a world that was so unknown to me when it came to purchasing Homeowners insurance. And because she also used to be a Realtor she extended herself to assistant me with any other concerns or questions I may have with buying. Now, that let me know that shes not just trying to sale a policy but she cares. I appreciate people like her and its so good to know caring, kind and help people who like their jobs still exist. Thank you Patrice for EVERYTHING!.
Total reviews rating 4.9
199 Reviews for Atlantic Insurance Agency 2023:
Review №1
2022-04-21I was delighted to find an agency that cared about me and took the time to research and find the best option for my insurance needs. Thanks to them I saved $950. getting the best deal on my auto insurance with a reputable company. I highly recommend this agency and will continue to use them in the future. All I can say is Thank You for doing such a good job.
Review №2
2022-05-06I called in asking for a quote for a property and Caroline was very helpful (as well as the rest of the team)! She was extremely knowledgeable, answered all of my questions, and I received an email quote no later than 20-30 minutes.I highly recommend this organization for your insurance needs! Thank you again for your incredible service!
Review №3
2022-03-26I have been a customer for many years. Kathy Mattia has always treated me fairly & lets me know whats going on. She is on top of things quickly & professionally. She is also very pleasant to deal with.
Review №4
2022-05-06OUR FAMILY HAS BEEN USING ATLANTIC INSURANCE AGENCY FOR OVER 20 YEARS. YES, THAT IS A LONG TIME. GREAT SERVICE, SUPERB ONE ON ONE INTERACTIONS. THEY HAVE ALWAYS KEPT ME UP TO DATE ON BETTER COMPANIES, SWITCHING ME TO SAVE ME MONEY. I HIGHLY RECOMMEND THEM.
Review №5
2022-05-26All those I have worked with at Atlantic Insurance Agency have been wonderful, always professional, and always prompt with giving me all the information I have needed to have smooth transitions as the insurance field continues to change. A special thank you to Paula for keeping me informed always in a timely manner. Thank You
Review №6
2022-06-09I highly recommend Atlantic Insurance Agency. For many years, I have had the pleasure of working with members of the team for my house and car insurance. Most recently, I worked with Kyle Schleifer and was highly impressed with this young man. Kyle exhibits all of the qualities I have experienced with other team members - immediately responsive, professionalism, action-oriented and knowledgable.
Review №7
2022-06-07Kathy Dimattia of Atlantic Insurance was a true pro at helping me during an unexpected time when FedNat homeowners discontinued my insurance due to their financial issues.Kathy immediately updated me and I did seek other agencies for quotes, but they were not easy to work with lacked follow through actions.Kathy listen to my needs and quickly revised quotes and sent me all documents with in a few days we completed the process.I am not happy that my homeowners as a Florida resident has gone up drastically - even with a new roof!I am thrilled to continue my relationship with Kathy and highly recommend her to anyone!
Review №8
2022-02-18Atlantic Insurance Agency was a pleasure to deal with. They listened to my requirements, made helpful suggestions, and gave me a competitive rate. My agent Susan was plesant to deal with and made sure I had the coverage I needed.
Review №9
2022-06-08It was a pleasure working with Kyle Schleifer on my car insurance. Kyle was able to use my good student status to get me an extra discount. Id highly recommend Kyle and Atlantic Insurance Agency!
Review №10
2022-05-02The Atlantic Insurance Agency in Delray Beach Fl with Joanne Sherman agent, is the best insurance agency I have ever had the pleasure of working with . Ms Joanne Sherman is an excellent agent assisting the customer every way possible. C. Morra