Delivery
Yes
Canal St Chicken & Seafood in Jacksonville
Categories
Location on the map
Jacksonville, Duval County, Florida, US
Service options
Drive-through
Yes
Takeaway
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible seating
No
Offerings
Comfort food
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Atmosphere
Casual
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 904-802-4712
Site: https://m.facebook.com/canalstre...
Site: https://m.facebook.com/canalstre...
Opening hours
- Monday:11AM–11PM
- Tuesday:11AM–11PM
- Wednesday:11AM–11PM
- Thursday:11AM–11PM
- Friday:11AM–11PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
The food is amazing. The customer service is absolutely horrendous. They are always rude and have bad attitudes.
The food is amazing and cheap this is my first time eating at this restaurant I was so curious because its so many people was in the Drive-Thru so I came to order something it blew me away with the prices then Dereck that was taking the order was working by himself fast quick he didnt make a mistake
Pros: Great customer service. Friendly black male with hazel colored looking eyes. Offered a sample of seafood rice, which was ok but I wont order it. Extra star given for good customer service.Cons: Ordered (1) fish and (5 or 6) shrimp meal which had SUPER THICK & HEAVY BREADING. The fries along with the seafood had the same seasoning which is sprinkled on most of their food items which causes everything to taste the same. The fish had a frozen fish taste too. The batter tasted as if they used chicken batter for the fish. Most of my food was leftover batter!! See pic. Not impressed at all. Wont be back here!**UPDATE**Jose, the colored eye king, was gracious enough to replace my order, THIS TIME, with *light* batter. Lets just say, it was muchhh better! And their tartar sauce and hot sauce, which tasted homemade was 💣!! Still no fan of the fish, which was whiting. Shrimp was seasoned well though. Next time, Im going to try their chicken wings. 🐔 I might have better luck. My coworkers love their wings.
I used to be a loyal customer but they have went up on the prices, lessened the food, and taken away my roll(at least they didnt give me one today). Today was the last time I am planning on coming to this place. The people are nice but if the food is changing Im taking my business elsewhere.
Love this place. I will say the last few times I ordered the bread didnt have that butter toping they usually put on it . When I got chicken tenders for my daughter they literally but 3 tenders in a heap of BBQ sauce like it was drowning. Im an honest reviewer so even tho I may not order there again. It is delicious food wings fries shrimp and even the Kool Aid.
Meal awesome chicken and seafood and for great price! Everything is cooked to order and is worth the wait! Never had a issue with my order,
I heard they have great food but the wait even with 2 cars in line is not worth running your gas out for 45 minutes. I guess Ill never know if the food is good or not. Because fast food is not 45 minute wait.
Food has always been great. Staff not so much until recently. I visit every other day and I have never felt more welcome than a little over a month ago. A New guy I believe he is the new manager, has been welcoming, polite, makes sure my order is just right and is great with my kids. Customer service has to be top priority even over food, because without good service you’ll never get folks in. I now have invited my whole work crew to visit and they get the same service I’ve recently got. Kudos to the owner for realizing there was an issue with staff. Kudos to new manager who honestly made me a lifetime customer. Great job. - Terell
Had to wait a good 30 minutes before I got my food I ordered 10 wings and 10 shrimp the wings were fried very dark they were greasy as hell the French fries was pieces instead of long fries they were cold the shrimp were over battered and too much season I had to pay 35¢ for a blue cheese dip which should have came with the order this is the worst food I have had in a long time I will never go back to this place, ever!!!!!!!;;
I never leave reviews but their livers and gizzards are phenomenal. The potato salad tasted like real southern potato salad like my Nana makes. I will definitely be ordering in the future!
Some of the worst wings I have ever had. The wings were like warm at best, not hot fresh out of the dryer as I would expect. I got garlic ranch and the wings were swimming in sauce and it was a mess. Also the must have gave me some wings that were dipped in another sauce before because the chicken had an orange tint to it. So the reuse wings already dipped in other sauces when those orders are not picked up.
They sold me raw chicken, it was red on the inside. The bake beans didn’t taste right
I ordered the gizzards and wings basket and got wings and 2 tiny chicken gizzards via DoorDash. It would have been better customer service that they call if they didn’t have anymore gizzards rather than throw the crumbs on the plate
Bad customer service.. I pulled up to the window and said good morning she looked at me like I was crazy and didn’t say anything just waiting on me to order. This my 2nd bad experience with them I won’t try again!! First time food was cold and I asked for all flats and paid for all flats I received cold food and drums when I said something I was just told I got you next time!!!
I would give 5 stars but the workers be having attitudes and they close wayyy to early. But the food is REAL good
It has the best chicken tenders ( no sause ) I have EVER had..... Unbelievably great..... I have been in Jacksonville a long time and never tasted something so good ..they put like there own seasoning on the chicken and I dont know what it is but it like stains the meat a yellow and red color.... OMG !!!!THE BEST EVER !!!!! It is a MUST try them....
For a drive thru this place is great! The chicken wings, tenders and fries are our favorite. We added a seafood rice to try and it was the bomb too...definitely so good food!!
I ignored this place for almost 2 years. I used to get upset because there was always a line of cars that flowed into the street. One day I said Forgedda bout it. Im gonna try it. Oh my goodness was I totally surprised. Hands down best wings in Jax. I order from here about once a week and every time wings are cooked to order. Every time. Even when I order ahead they make sure that the wings are fresh out of the kitchen. Dont judge a book by its cover this place is high quality and very consistent. Try it. Seriously best wings in JAX. I like mine Naked in Mild sauce but have tried Garlic, Lemmon pepper and a few of the side items. Hot dog is legit.
Listen. I ordered this on Uber Eats, for the first time today. Never even heard of this place. Anyway, I fully expected to receive some soggy, room temperature food, cause you know, it’s delivery....during a pandemic.The food gets here and first of all, the presentation was amazing. All the wings lined up perfectly in rows. I took that first bite, and there was a delightful crunch and a perfect balance of lemon and pepper, a quick bite of sourness and then it just melts in your mouth. The chicken, so tender, and juicy.It’s the best chicken I’ve ever had in my life.
Update 3/1So I returned tonight because my first time was awesome got to the drive thru and ordered honey hot wings again. Got home and the wings were just Buffalo or hot from the taste and I could tell they didn’t put the honey sauce on them because there wasn’t any glaze...I returned up there btw my food was cold by this time so I told them the issue and instead of redoing the order they just put the glaze on top of the chicken but at this point since the wings were orginally hot or Buffalo it was too much spice. I wasn’t offered a fresh batch or anything and ended up throwing my food away because The Buffalo overpowered the honey. Good food sometimes customer service not that greatFirst time eating here and I got the wing basket with the flavor honey hot. Let me tell you I cleaned those bones and was licking the wrapper, the honey hot flavor was sweet and spicy but not too bad and the fries were bomb too! I’m definitely going back that chicken was perfectly crispy
This place used to be awesome the first year of opening and now that business is booming their care for quality of food seems to be none existing. The fries are horrible as you can tell they use the same grease for days to fry in because the fries taste like old deep fryer grease that hasnt been changed. Then you can also taste the seafood on them as well and I hate seafood. The chicken strips are never sauced all the way anymore and when getting to the end of the strip they are hard so a good portion of the strip gets tossed because its not edible. They are horrible about answering the phone to place orders for pickup anymore and they always seem to run out of chicken strips. The restaurant isnt located in a good location as the line is always backed up in the street causing San Juan to be backed up. Overall my family will order from here from time to time but me Ill pass for now on.
After waiting about 20 minutes and paying $35 the food was a disappointment. The chicken looked like it was fried in old grease so much for lemon pepper wings and they put so much seasoned salt on my fries it was ridiculous. Never again
Hands down absolute best finger licking chicken wings I have ever had in my life and good service. hot and fresh and tasty! 30 sweet and tangy plus Fry, okra and cola.I will go back just for smells.. frfr
Wings, wings and more wings. And they are delicious. I get the 10 wing and 10 shrimp. So much food! Heavenly...
I ordered hot wings combo w corn nuggets. It took a while to get through the line in the drive through so it took my whole lunch hour to get my food. The food was amazing though, hot and fresh for sure. The girl told me that everything was in my bag but there wasnt any ranch or blue cheese dressing just ketchup. I dont really think ketchup would be very good on corn nuggets. I will def come back but just not during my lunch break and I will make sure I have the sauces I need and not assume anything.
I know that the food comes out fresh which is greatly appreciate it, but instead of giving us realistic times, they’ll say the wait time is 10 minutes when in fact I wait for about 30-35mins. Also people seem grumpy every time I order. I always get the gizzards and shrimp & request that my gizzards are Fried extremely hard and when I get them there soggy. It’s a hit or miss with this place
My son and I live right down the street from this restaurant and we sometimes see a line of cars forming at the drive-thru window. This made us curious as to what the fuss was about and if the food and the prices were good. This was our very first time going there and it will be the very last. From the drive-thru window to the pickup window it took 50 minutes to get our food (we timed it) and that was the average length of time for EVERYONE who was in that line. So apparently thats the norm. We were so disappointed with the size of the chicken wings and our fries were overcooked. They were four shades too dark and the shrimp were slightly greasy and not that flavorful although they were a decent size. If you decide to do an add-on at the second window, youll be charged an extra $2.50 for whatever it is that youre ordering. Thank goodness we didnt need to get anything else. They give you your food and immediately shut the window. Curiosity killed the cat. My 18 year old son felt the same exact way.
We ordered online to save time, but upon arrival still had to wait in line and it appeared as if they had no record of our order at first. Once we finally got our food it was ok. It tastes like they used the same grease for the seafood and everything else, because it had a distinct old bay taste to the fries. Today wasnt the best but definitely willing to give it a second try at a later date.Ordered 20pc. Chicken & fries
Visited here today for the first time. The cashier was very unprofessional, rude, she literally was drinking as she took my order. As I ordered I was then asked “what you mean? We don’t have that sauce” This was my first visit, so I wasn’t sure of the sauces. I like to try new places, and while I didn’t get to experience the food, the customer service from the cashier today was enough for me to cancel my order and go someplace else.
The pretty lady in the window is always so friendly which is hard to say about some of these places here in Jax. Wings are always hot and fresh. Easily one of the best places to eat.
The only reason I gave this place 1 star is because the 1st time I tried it it was pretty good. But this 2nd time.... horrible!! We ordered 4 meals and the only thing that was delicious was the shrimp!! If we are spending money on food it should be at least good every time.
I placed an order through DoorDash and when I received my order it was the wrong flavor. I attempted calling but you get this long message. I didn’t feel like driving that’s why I ordered through DoorDash. Look like the service could be better. Everyone always have attitudes and not smile at you. I think this is my last time ordering from here. When people spend money you at least could have common courtesy.
Charged for two drinks, only given one, asked for the other one and was told we were only charged for one when we were in fact charged for two. After sitting in the drive thru for over twenty minutes already did not want to sit there and hold the line up longer trying to argue with the woman. Ordered two separate orders of wings, received the same sauces on both orders.
Garbage! I will always love and support small business and restaurants, but this has been an utterly disappointing experience. Garbage customer service, Garbage waiting time, Garbage tender. Big disappointment
Something about their chicken! It has a different taste almost like a secret sauce is being used. This place always fix my cravings. Oh, the honeydrippers are bomb. Gave 4 stars because you will have to wait for your order so be patient when you go.
I have only gone there to pick up orders for other people, but every time I go its at least a 20 minute wait. The customer service is also bad. They arent rude necessarily, but they damn sure arent nice either. The letter they have on the building that says theyre the only ones that care about their customers couldnt be anymore wrong.
At what restaurant do you know when the cashier or drive thru person get something wrong the customer has to pay again to fix there mistake. Fix I didn’t order the food why would I want it. If your working the drive-thru then you need to be able to hear the customer order. I also ordered two drinks and got one. I would love to see how long the business last with this kind of system.
I did a doordash order from them and they didn’t have rice ready and told me to have the customer come get the food when it’s ready not allowing me time to find out what the customer wanted to do. Worst customer service ever . You should have your stuff prepared especially with if you wanna take door dash and any delivery order .
You should get a zero for customer service. We go there often. My fiance just drove off because this young lady says look at the menu, be with you in a moment. He is the only vehicle there. Normally its packed. After 5-6 minutes, he drives around and says did you forget about me. The young lady with an attitude says no i told you to wait. First of all thats how to speak to people which is why that will be the only job you may have with that attitude. Instead of her admitting she forgot the 1 car was in line. We dont need your food, but you need our owner. I will speaking with the owner today
Customer service at this spot was amazing the food was fresh And was slamming Ive been here already three times and Im definitely coming back Jose whos the general manager there Was amazing at his service He recommended me The garlic parmesan wings And they were so good that I cant wait to try all other flavors. Finger licking good🥰
I question other people and there food palette. This place should have 5 stars without a doubt it is fantastic. I got the tenders I know its a kids meal for some people but hands down the best I have ever had. Thats saying alot since we have all had tenders as a kid. Well I can say you havent had tenders like these. The chicken is hands down the best in Jax so fresh and flavorful. It is a must try.
Nice place food was good customer service is great so nice and friendly 2nd time visiting would recommend
Worst customer service I have ever seen well never recommend this place even when I did door dash here they know Wonder they dont have busy
**New review for the same spot. The past 2 times i visited canal street my wings were not done so i said this time i will ask for them to be well done. This time was the worst. I drive from the southside once a week and make sure i stop here. These were the best wings in JAX but might have to find better if they cannot cook the blood out the chicken. Had to come home and air fry the meat! Tried calling before the complaint review but no answer. Voicemail full.
Had for the first time today. Got 10 lemon pepper, 10 teriyaki and 10 Cajun ranch. Lemon pepper was some of the best I’ve had the kids thought the teriyaki were perfect. Everybody was ho him on the Cajun ranch. The lady at the window could have been a little nicer.
As a GrubHub driver, I pick up deliveries often from them, I have never met a polite staff that cares about their customers and also cares about the delivery drivers. If you are looking or a great place to get wings or seafood, Canal Street is the place!!!! A+++++++
This was my first time going to the place. The food was good, however their set up is very confusing. The place is a drive-thru only set up. There is no sign telling you this so initially I drove right pass the window trying to get parking. By the time I realized this (all of 2 minutes) 2 more vehicles had now pulled in. Ok no biggie. Well wait. There are no visible menus outside, so check online so you know what exactly they offer. The food is made to order so be prepared for a little wait. We tried the shrimp and wings deal and a shrimp basket. The wings were well seasoned and nice and crisp. The fries were great as well. The seasoning on them is delicious. The roll has a nice garlicky seasoning on it, very good. The shrimp were our least favorite part. They are butterflied and have an extra crunchy batter on them which I thoroughly dislike on shrimp. It was so much of it that I couldnt even taste the shrimp for a few bites. I hope they will expand their options and offer a more traditional fried shrimp. All in all good place
This was the worst experience that I had in my life. I ordered my food on Tuesday March 31, 2020 at 8:15pm EST. I sat for an hour tracking my food when I received a phone call from an UberEats driver stating that there was a problem with the shrimp that I ordered. The driver asked me to cancel my order. I told the driver that I will not and that the restaurant needs to do that on their end. The driver hung up the phone. My UberEats tracker then reset itself and stated the my food was being prepared all over again. Then it said that a new driver was picking up my order. When I contacted the new driver he stated that he didn’t receive anything. I’m still waiting for this restaurant to cancel the order because it’s a default on their behalf not mine. If You are in Jacksonville please pick another place to eat at. This place is highly unprofessional and not worth your time.
I ordered at 6:45 and sat in line until 7:25, a lady walked out of the building gave food to the car behind me and stopped her and asked if I can get my money back because I was waiting too long for food and I had to go,she said no and went back in the building, then minutes later she walked out with a nasty attitude and here is your food turned around and walked away no apology or anything. The fries were cold and the rest of my food was warm. Horrible service I will never go back again.
We ordered through door dash. Took almost an hour to get our food... expected. What we didnt expect was for our orders to be partially wrong and and the food to be sub-par. My friend ordered the porkchop plate and her chops where thin and fried dry as a bone! We both ordered French fries and received onion rings instead. Then we also didnt recieve any of the sauces we orderd.
I had a very good experience when i went to Canal St Chicken and Seafood... The new GM Jose was very punctual and organized with his words and my order.... Thank you Jose for your good service and punctuality... Food was great and the customer service was amazing.... keep up the good work.... Much success to you all working there.... i GIVE IT A STAR RATING
Great food and friendly service! I have ordered from here via Uber Eats several times. I finally visited it directly today. Its a tiny, hut-shaped building. I almost missed it. Its drive-thru only, which I love. I ordered 20 shrimp and fries. They were crispy and golden. The fries were crunchy and good.
I dont know how the food was. I had lost my dern appetite waiting in line and every few minutes it was...we dont have this or that...so we ended up with alot of wings. I asked for a refund and was told the OWNER was the only one that could issue a refund and that joker wasnt even there. My appetite was gone...we were stuck there for nearly an hour. NEVER AGAIN WILL I EVER GO BACK. 31 ONE DOLLARS FOR ABSOLUTELY NOTHING.
I just waited a hour n 20 mins for 3items first off let me say NEVER GO HERE they are very un organized you can’t call them on the phone , I ordered a fish basket and received only ONE PIECE OF FISH , they just throw whatever in the box , they marked it ready at 640 and when at 720 I asked how long they said just now starting it , I’d never eat at this place again and I always come here but never anymore after that . If you are looking for something quick or better yet if you actually want everything you paid for DO NOT GO HERE
We ordered food and it was cold upon arrival. The shrimp was overcooked to begin with so reheating it really overcooked it. We were missing an item we ordered and the banana pudding cake was COMPLETE liquid on the bottom. When I called to complain, it goes to voicemail. They are not answering the phone. I would like a complete refund of money and should not have to be inconvenienced by having to go out of my way to go to the store to complain.
I dont know if these people were trying to be slick with my orders because I placed 3 orders through Grubhub for pickup. When I arrived, I had to wait an additional 35 minutes to get my order after Grubhub text confirmation that it was ready. All 3 orders were placed in the same bag. Before leaving their parking lot, I checked the top 2 orders, which were correct, so I assumed the bottom box must be correct and opted not to check it. Well, lo and behold, the bottom order, the shrimp and oysters I expected, was actually shrimp and chicken. You cant mix up oysters for chicken and if the oysters werent available, I should have been given the option of whether I wanted a substitute or to cancel that portion of my order. This was my 2nd trip to them. The first experience was great and I had high hopes for this new food venue discovery, but theyve been axed from my list. Next...
The liver and chicken combo is an amazing ideal. Fried liver was so soft and juicy with the right flavor or seasoning. Not salty and hard.
Just count your wings dealing with them. Happen TWICE days a part. I went there 12/11/19 and There wasnt 20 wings. The line was long and the food was good. So tonight I use #DoorDash and the same thing. When I called all she said was she is sorry. I paid for 20 not 15.
This will be the last time that I waste my gas to go to this place. I always call because I have to drive a good distance to get what I want so I make sure they have it before I go. On 3 different occasions I have called for liver and was told that they have them just to arrive and they didnt have it or this particular time after waiting longer than normal was told sorry i am not going to be able to sell them to you for what ever reason I dont know. I went another time and they told me we dont have enough for your order what else would you like. I dont call for my health just to make a blank trip for nothing. Know your inventory and the condition your food is in.
Trash I have personally always hated there Extremely dripping wet greasy chicken but my Wife loved there lemon pepper hot Wings all flats Yesterday was her Bday and Canal street is what she wanted... Never again..! Order was completely wrong and I had to wait at the window 15min even though we called it in 30 min prior. An when she called to ask for a fixed order the person asked how many wings were wrong like they where just gonna fry up a couple wings an fix the whole messed up order forgetting me wings which wer wrong flavor her all flats which was mixed and they didnt give me my extra suace cups I paid for... Extremely Irritated and pretty sure my Wife wont want that trash shack food anymore.
Such horrible service. I waited in line for over 30mins to wait and extra 15mins for my food when i asked about my order the young lady rolled her eyes and walked back inside sad to say this is why its hard to support our own people .customer service is everything . food is good but its doesnt matter when your employes have bad attitudes & acting like they hate thier job. Your employees are the face of a bussiness
Tried it today , not pleased . Wings taste as if they have been cooked in burnt oil and lemon pepper seasoning was overbearing . I couldn’t even enjoy the chicken . Also the wait for this restaurant is beyond ridiculous. There are typically only a few workers inside . I do not recommend trying this place even once.
This is a drive through restaraunt. Bite Squad delivers which is even better. With them I dont have to wait in the drive thru for my chicken. They cook everything fresh to order. This is not like a KFC premade prefab meal. Fresh!!! Be prepared to wait a few extra minutes but its worth the wait. Quality for your money
Nice little place. The food was good and at a fare price. It was the first time eating there. The chicken just needs alittle spice in the breading it was plane. But other then that it was good will go back again to try more food
Just go in person, majority of all delivery orders are cancelled. I don’t know why they’re even listed on any delivery sites. If you’re overwhelmed, remove yourself from the apps. 3 attempts on different days all cancelled.
The chicken was crispy the fries were well seasoned I will be going back again my new favorite place
I ordered tenders in a hot garlic sauce. The chicken tenders was hot & delish (freshly cooked) but unfortunately; it wasnt as spicy as I would have liked. They have really good prices for their chicken and seafood selections.
Definitely the best food I’ve ever had but the customer service could use a little help, and I’m always missing at least 1 thing.
Plenty of food but the fish was bland and the Wings too salty. The grease should be changed twice a day
The key lime cake and the Shrimp w/fries were good. I didnt care for the chicken or the gizzard. Thet were hard and not seasoned enough if any was put on.
The food is amazing!!! Go try it now. I got the 15 wings and fries with sweet & tangy sauce. DELICIOUS!!! Fighting with myself with riding back up there for round 2.
After waiting in the drive thru line for 10 minutes, we get to the window to place our order at 8:15pm. And the girl decides to let me know they are out of wings... this is after she took an order from the person in the car ahead of me!!! Her explanation was simply...because we getting ready to close...NO, I apologize but we ran out of wings....ABSOLUTELY NOTHING BUT A LAUGH AT THE WINDOW TO ME!!! VERY RUDE AND UNACCEPTABLE!!!!! I WILL NEVER GO TO THIS BUSINESS AGAIN...EVER!!!AND WILL NOT RECOMMEND IT TO ANYONE AT ALL!!!!!!!! My family has been going there since they opened!! And this business doesnt close until 9pm!!
I had the gizzards & shrimp, it was fantastic, the fries were seasoned great and the service was awesome!!I recommend coming to this location at all times☝🏾
I drive all the way from Atlantic Beach just to get these gizzards. I love the sweet and tangy sauce. Its a small local soul food spot in the neighborhood (Sweet Water) I love the gizzards so much, Ive never tried anything else. I really love this small black owned business.
Horrible just horrible food we took two bites and threw the rest away. A waist of money!!!!
Nice people but my chicken was fried hard n look old like fried in old grease and I was hungry had seen it and decided to try it but I only was able to eat fries only
There food is always good. I tried the seafood rice. It did meet my expectations, but I may have over thought it.
First time I went to this restaurant the food was good. Second time the wings had been cooked in burned oil. Decided to go back again for a redo thinking they maybe had an off day the last time I went and again my wings had been cooked in oil that was burned.
Love this spot. Snappers was my fave...they tore down the one on Cassat and moved somewhere. So my son told me about this place. So...im trying to model my life after keto...i get the 10 wings and instead of fries? Fried okra. It is so yummy. So the sauce isnt keto. Shhhhhh. Dont tell. But I get sweet and tangy. Try it. If you are in the area.
Old cake!! 4 past expiration date. Lemon pepper wings were over seasoned. Tasted like high blood pressure. First experience was great and then declined.
This place is a whole in the wall type place but hey...whole in the wall makes the best food if you were to ask me or anyone else I know! Guys this place has the best food! The portions are huge and the staff is very friendly! On top of that, you can not beat their prices. I would definitely recommend this place to anyone I know. Thank you so much guys for everything! It was delicious!!!!
My first time going and I will not be back. Food fried to hard and pork chop is the thinnest they could find and fried to no existence. Very bad experience. I would share pics if I could. Dont waste your money.
The manager is amazing, they have so much good food, its worth the money and dont forget their amazing desserts!!!! I love this place....🙂🙂🙂🙂
This place is amazing, the wings taste so good, only complaint is that the place is drive thru only and it can take a while to get your food because of the high traffic area, still the food is amazing.
I frequent the restaurant on Mcduff Ave and it is Superb! They have delicious quick food and EXCELLENT customer service. The young lady Isis who takes my order even calls me when its ready.
I spent a little over $100. My lemon pepper chicken was very salty, fish & shrimp as well as chicken tenders over cooked. Will not order from them again. Very disappointing. 👎🏽👎🏽
Still trying to figure out how I ordered a simple meal via uber eats 2 hrs before I needed it delivered then received a message stating the restaurant could not fulfill the order requested 10 min AFTER it was supposed to be delivered...Why??? Guess Ill have water for lunch. Never again.
They say big things come in small packages. This small hut, with foods of big flavor and fresh every time. Highly recommended. Be aware, dont be in a rush definitely worth the wait.
The WORSTt waiting time EVER! You will have to wait 30min for food here. Not very efficient on food times!Very RUDE owner and not professional at allBAD EXPERIENCE!
Best wings in Jax and definitely worth the wait when packed! The cakes are also very good
Ill tell you for sure that the wait is unreal, went once had a 25 min wait on a preorder. And I was only person there, then watched 2 others get their orders. 2nd time had a preorder had a 35 min wait. Sloooooooooow!!!!
Great food but, it takes an eternity to get it. And dont bother calling ahead, it does no good, they start your order after you arrive.
Absolutely Amazing. The manager Jose treated us with great customer service and our food was made fast and fresh.
This is a nice little drive thru that serves good food for a low price.. His fried wings are good and also the Porkchop sandwich is good.. The only thing is the wait because hes mostly cook to order but its worth it.
Canal St has the best chicken wings. Service is a little so however it is worth the wait. The Shrimp is delicious. The Porkchop sandwich is huge & delicious.
Nothing tasted the way it was suppose to.. The sauce was the only good thing, dont order online thinking its faster. After an hour and a half of being ready.
Tried to give them a third chance to redeem themselves because their sauces are delicious..but not when its covering extra dry meat..all that tasty sauce, on refried chicken
I just left from Canal St.chicken and shrimp .. I had the best customer service that woman in the window was wonderful and I just want to tell her thank you so much!!!! hopefully she remembers who I am I will definitely be back and if yall havent tried the food you definitely need Too!!!!
The fish and shrimp were amazing. Great recommendation from my mother in love.My daughter loved the chicken strips as well.
Nice folks and the food is great but be prepared to wait and if youre early have exact change or use a credit card.
This is my second time at the location and my order is never right. No customer service line so Im pretty much stuck unless i go back through the horrible waiting line. Black owned business are not whats up.
Service was nice but the chicken was fried to hard.. The fries were good and the roll was good
Food was good and worth the wait they need one on the northside I dont go out west much lol
It’s my first time here,and the food is on point.
Customer service is horrible! After calling in the order they didnt have shrimp then the lady hung up the phone when I told her I was there then the man told me I can pull off since I had a problem with waiting which I didnt I simply had a problem with the lady being rude.
Went there for the first time and tried the gizzards baby when I tell you they was the best gizzards I ever ate hunny thats an understatement there was a little wait but all in all they are definitely my new favorite go to spot
Best wings Ive had in a long time even thier presentation was amazing. Would recommend definitely going too be going back again.
Went by there today me and my son, let me tell you the food was outstanding. The service was good and food was hot. I will go there again. GREAT JOB!!!!!!
Came by and got 20 wings, fries and fish and fries. Very Good!! We will be back. Thanks
To be totally honest theres always room for improvement you always want to make sure that youre open-minded that youre working customer service you need to be customer friendly open for corrective criticism and also understanding that dealing in the food industry you will have people who try to get over on a daily base but the reinsuring thing about that is when you have people to come to taste the authenticity that is our common goal to see that everyone in the area and surrounding visitors have the opportunity to taste what you have to offer quality and thats what should be the motto proper preparation prevents a piss poor performance
They were short staffed today so instead of opening at 11 they opened at 12... Apparently whoever normally seasons the food was absent because the food was Salty as HELL... A waste of my money but Id DEFINITELY try it again because the young lady was so honest when she said she opened an hour late because she had no help
Hot food friendly service gold very often you will love that
Wings was horrible. Wings was under cook and taste like they were fry in fish grease. Fries was greasy.
Love this place! I visiy almost everyday food is delicious! Great customer service from my guy Jose😊
Really minds me of traditional southern cuisine fit for all ages. Jumbo dogs surprisingly good.
Good food.. everything I have tried has been great. Do have to wait if you dont order by phone or doordash.
This place was recommended by someone that previously visited they raved about how good it was so today I traveled 40 minutes to taste the experience my co worker had well it didn’t happen the girl at the window was very pleasant but that doesn’t make up for the 15 minute wait for fresh food I don’t mind a wait but guess what it wasn’t fresh fries chicken and shrimp not good at all and on top of that they didn’t give me my rolls for either baskets the $15 they got will be the last good luck staying open slanging mediocre food out the window treat every customers meal like u want them to come back glad I tried it tho
The wait was long, I guess cause u get it hot out the grease. 20 minutes is long. Not again. Not for chicken wings.
First time going there we ordered chicken & potatoes wedges chicken cooked so hard it tastes like rubber wedges cold as ice only thing good was the honey drippers
I just ordered from DoorDash..I’ll definitely order here again. Everything is so good.
Always the bomb! The wing are getting bigger and bigger. Some people probably like that. Not me! I just want regular chicken fried well!
They need to hire more staff to help cook. They dont like to answer the phone when placing your order ahead, and you have to wait forever to get your food.
Omg the crab boil wings was so good ..i will return.
Food was good and presentation was wonderfulI called in and order and still had to wait the same amount of time as people placing orders theirNeed a better system
Best chicken and fish I ever had the owner very nice and respectful he cooks the food by his self so its a Lil wait but your food always fresh and hot
Food was not good, it was bland. Fries was hard and nasty they taste burnt. Dont waste your money
The food and service was on point, definitely going back for more, we loved it.
Food was awesome the only thing I didnt like was I called ahead and still had 2 wait when I got there but other than that it was good
I pick up from here with Door Dash frequently and it seens like they got some real good food for a lil old place
Food is awesome. Service is slow but thats because your food is made fresh!!!!
I ordered the shrimp oyster combo.... totally inedible... Cooked in old burnt oil . Never again
I gave them 2 stars because the wait there is ridiculous it dont which day or which time. if its 1 plate or 4. 1 car or NONE The wait time is 30 minutes or more
Food is great, love the sweet and tangy wings. Some conversation are not ment to be had in front of customers.
If only there was a 1 point of a star available to rate this horrible spot. Dont waist your time or money....rude service. Food either burnt or undre cooked. #madboutmycash
Was not my favorite, the wings were soggy and tasted like the grease was old and the gizzards taste like they had been sitting out all day..tangy! I will not be returning
I was hired here on the spot by manager. I applied for job with indeed.com app.
Amazing!! Only downfall was the wait and its a drive thru only so your stuck waiting in your car.
They put my two separate orders In one container and they were over cooked and i had to wait over 20 minutes in line for it
Messed our order up and didn’t give us our drinks.Good food though.
Best chicken in town!! Everything fresh with reasonable prices. Great customer service.
Good food but they close before the actual close time.
Everything was on point,good food ,best wings on this side of town.I will continue to eat here.
Love the wings, they arent fatty, the ladies at the window are nice and professional. Priced good too.
They barely answer the phone so you cant put your order in ahead of time to avoid that extra long waiting time while they prep your meal
They have GREAT prices and omg I love their wings.
This place has great food, and you get your moneys worth.
Gizzard could be more tender, but much flavor
Really good food...good customer service. Food is cooked to order. I like!!
Great food. Best wings in Jax. Need better method for service.
My chicken was da bomb. Gotta get dat cajun ranch chicken.
Boi...... cant stop spending other peoples money at this place, omgosh I am soooooo serious. *THIS IS NOT A JOKE PLEASE BEWARE OF THIS PLACE. YOU WILL BE SUBJECT TO RETURN.
Great food... the wait is a lil long but its worth it
Drive thru only. Only had their wings. Very good.
Food looked good but tasted ans smelled charred .... Called put on hold called back phone went to voicemail
Great food good n hot great service all the way around.
I get sick every time I eat their chicken. Stay away from the one on Lanes Ave.
Clean and WONDERFUL SERVICE,,,, THE FOOD WAS OUTSTANDING THE LINE WAS LONG ...WORTH THE WAITING FOR
Answers the phone very ghetto, slow service but, great food.
Good food and fast service most of the tume
Awesome chicken and the service was quick. I was in and out in under 15
The fish and shrimp was very dry.didnot enjoy it very much.
Great food despite the wait😋❣😜🤗
Love it. Now all I need from them is to start selling potato logs 😋
Some of the best chicken Ive had in a long time.
Best fry food in town food put together very well
Horrible service waited in line 30 minutes and had to leave with no food
Best in the city! Cheese fries are amazing.
Best lemon pepper fried wings...!!
Food was great try the corn nuggets
Forgot multiple items in grub hub order
Great food, and very nice employees.
Hard working Staff!!! Food smells amazing!!
Excellent place for chicken. food was so fresh.
No place to park,long wait for food delivery ((
Long wait to be stuck in line
Great Food but the wait is Outrageous...
Great chicken extra sauce everytime
Customer Service was awful. I regret trying this place .
They have the BEST of everything. I went there two days in a row.
Amazing food. Everything tastes good!
All I can say is YUMMY. HOT FRESH AND TASTY
I love them. Food is delicious
Terrible cant ask a question before slamming the window... I tried to support!
The food is good but, the wait is ridiculous.
Amazing food great service Very cheap
Great food, as well as respectful service
1st but definitely will stop when Im in Jacksonville.
Always good!!!
Great amount of food for the price.
Total reviews rating 3.7
199 Reviews for Canal St Chicken & Seafood 2023:
Review №1
2022-01-12I HATE TO LEAVE THIS REVIEW…. Let me start off this is my FAVORITE place to get wings!!!❤️ BUT this particular day I was sooo disappointed. I always get naked wings with sauce on the side with French fries and a side of potatoes salad. All of that for under $20 when you go to other places you pay almost $30 or more for what I order here. This particular time on 1/7/22 I received cold wings and they were NOT FULLY cooked. But because I LOVE them so much I just put them in the oven and finished cooking them. The reason I order naked wings is because they put too much sauce on them for me. I asked for sauce on the side but got the sauce on my wings. (This was the 3rd time it has happened to me)😡 so I just got the sauce off and popped in the oven and it was SOOO GOOD! Please guys check and make sure food is fully cooked! But I STILL LOVE ME SOME CANAL ST CHICKEN!!!
Review №2
2022-01-27It was good! I like tenders so I chose a large tender dinner with fries and hawian roll. They have different sauce options and they dip the fried chicken in the sauce. If you just want the crispy plain just ask..I missed out but wish Id asked for sauce on the fries. The drive through is really small takes a little maneuvering and usually wrapped to the street. Also, it was refreshing finding a place that doesnt use crinkle fries.
Review №3
2021-07-20This was my first order from this restaurant. I placed my order through Ub3r 3ats. The food arrived warm and correct. I had no issue with the objective quality of the food. In my opinion though, the taste of the mild buffalo wings was just not good at all. Its as if the wings were marinated in mustard before being breaded and fried. Im giving 2 stars for everything excluding the taste. If this is the way they prepare their food, Ill go elsewhere. I guess other people like it so I cant give them lower stars because of my tastes.
Review №4
2022-07-07I ordered the porkchop sandwich..... When receiving the plate everything looked fine i finally get home to eat start eating fries were not fresh at all breading on porkchop soggy n falling off should be that way n i stay literally 6 mins away.... Also it wasnt a sandwich i received it was porkchop with 3 rolls n fries🤦🏾♀️🤦🏾♀️🤦🏾♀️.... I wont be back not worth what the charging
Review №5
2022-06-13I usually order food from here every once in a while. Their BBQ and lemon pepper chicken with potato salad never disappoint. It is on top of my list. I will be back again when I dont feel like cooking on the weekends. ;)
Review №6
2022-07-30Today I went to San Juan restaurant. They messed up our order... I asked for plain chicken tenders and fries with ranch on the side and my husband wanted mild wings with shrimp with fries and they give us Buffalo tenders and barbecue wings with shrimp and fries ( fries were soggy and lukewarm) the tea tastes like pure sugar like they put a whole bag of sugar in the tea and the wait time was stupid like 45 minutes and customer service was horrible
Review №7
2020-02-23The chicken and all the sauces were delish. Not the best customer service but honestly the wait and the lack of smiling faces was an okay trade off for my finding my new favorite chicken spot. The fish had great flavor but there were some tiny little bones left in it
Review №8
2019-11-16I heard about this place on the radio and decided to try them out. I went to the one on San Juan Ave. I ordered the 10 wings 10 shrimp and fries. Lemon pepper seasoning. I do apologise but I ate the well seasoned cook to order fries first. They were gone before I made it home. The wings, which are snack wings or party wings, were seasoned really well and the shrimp were fried in a light batter. Fresh, cooked to order food that I am looking forward to trying again.
Review №9
2022-08-17Worst service ever!! Female had attitude when I asked a question..They brought out the other car behind food first... will never come back
Review №10
2022-08-10Hot, fresh and delicious on the stomach 😋.