?> Extra Space Storage - 577 Reviews - Self-storage facility - 790 Monument Rd, Jacksonville, FL 32225, United States

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Phone: +1 904-725-0749
Site: https://www.extraspace.com/stora...
Opening hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9AM–5:30PM
  • Sunday:Closed
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4.9 (199 comments)

Review №1

2022-03-12

I have had a storage space at this location for almost 10 years. In that time, my rental fee has increased by more than 300% 😲. There is NO improvement or upgrade of any kind associated with these increases.The staff there changes fairly frequently, and they are basically okay in terms of customer service. The facility itself is climate controlled, which is important to me; nevertheless, I am searching for another place to store my furniture, and will be moving out soon.

Review №2

2022-02-09

Audrey, the manager, was EXTREMELY helpful in resolving an issue for me. She was very pleasant and helped find solutions to my situation. The only reason I gave four stars is because Extra Space is raising their rent rates again within a very short period of time and they are going up astronomically. Audrey explained this is because storage units are considered real estate. She has no control over this, so the star rating in no way reflects on her exceptional customer service.

Review №3

2022-05-22

Joann Gain, Assistant Store Manager, went above and beyond to help with my moving out. I’d had some problems and she and I discussed them and she has been fantastic and compassionate with my situation. Today is my final day at Extra Storage Space and thanks to Ms. Joann it has been pain free. A huge thank you!!

Review №4

2022-02-28

I didn’t end up renting but it was the cleanest place I have seen. Joann is a fellow Jersey Girl so my experience was awesome. Her and Audrey were very knowledgeable

Review №5

2022-03-30

I had the pleasure of speaking with Audrey today when I called. She was able to help me with an issue I had very fast and efficient. She is also very friendly and kind what a great person to have employed with you!

Review №6

2022-04-17

All around excellent customer service and top notch facility. When I made my reservations for a unit, Joann gave me a courtesy call to make sure that I wanted the unit because there were only a few left.Talking with Joann in person was a pleasure. She was friendly and very helpful. We kept talking just like old friends. I highly recommended ESS and the Monument Rd location.

Review №7

2022-07-16

GREAT facility, I have no complaints. The staff is very friendly and professional. Highly recommend storing your furniture or valuable items here!

Review №8

2022-05-19

I had a great experience in renting a unit at the last minute.I was impressed in how easy was to compete the rental and accessing the unit without the need to stop by the office.

Review №9

2022-05-13

This storage center is clean and the staff are very helpful and professional. Easy access to your unit, and elevator access makes the moving process a breeze.

Review №10

2022-07-22

Joanne and Audrey helped me get set up with a storage unit. Both were awesome and completely professional!!

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