Wheelchair-accessible entrance
Yes
Extra Space Storage in Jacksonville
Categories
Location on the map
Jacksonville, Duval County, Florida, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 904-725-0749
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
The first thing I noticed was the cleanliness of this facility. Every lightbulb worked and everything was clean and dust free. When I went inside and the two ladies that were working there were so hospitable and knowledgeable of course but just cheerful and bright. I was not there is a normal customer I was there for a storage option but they still were eager to help and as nice as can be from start to finish. Everything there worked well even the carts for customers to use and parking was not a problem at all even though it is a smaller area. Needless to say I was impressed . I will be back
I’ve been a loyal customer for four years but the prices keep going up. I pay almost double what I started out paying. It’s getting to be too expensive!
I must say the front staff are very polite and excel in customer service. The process was seamless and the facility was very clean and climate controlled. The price is fair and gave a few options for insurance coverage of my property. Overall I had a great experience at the Girvin location.
Great place to store my belongings and very professional staff.
Customer service skill awesome. Storage is always very clean. I will not go any other place but extra storage. Keep up the good work ladies and gentlemen.
JoAnne is amazing! I would absolutely recommend her and Etra Space storage to anyone!
This place has a price increase on a regular basis. I’m paying $200/month for a 10X10 unit. I went in yesterday and the floor my unit is on smelled like someone put a dead body in one of the units.
My husband went to the Monument - Regency Square location in Jacksonville, FL and met with Ada.The balance of this review is from him:She was ever so informative, helpful, and extremely pleasant. She advised that another sister location had additional 10x15 climate control units available where she didnt have any and that were priced better better than her 1 outside 10x15. I was so impressed with her FANTASTIC customer service that I upped the ante and rented a 10x20 unit from her instead of going down to the next exit on I-295.Customer Service is very high on my list of priorities and Adas customer service won my business even at a higher price.She is to be commended for professionalism and friendly personality.
Had a fantastic experience today locking in my storage unit. JR was extremely helpful I feel that they are highly competitive amongst all other storage units and with the promotion I was able to save plenty of money. I’m very happy and highly recommend extra space storage on Monument Road.
Facility is clean, the staff is friendly and helpful. Did not like the fact that the storage fees seemed to increase a bit too much every 6 months to a year.
This place was super easy to store with. They were very helpful in determining the right size of need for my furniture. When I moved my stuff the other day, Jackie was very sweet and helped make the whole process a lot easier and was able to explain everything I needed to know upon closing out my “lease”. I would recommend them if you want good customer service and something simple and not overly complicated
I stored my belongings here about 3 years ago and the place was clean and organized. Last week I returned to store more belongings and the place is still the same clean and orderly, with excellent customer service. Thank you
It’s been a great experience! Love Ada.... just the best! First of all she knows her job very well and you can tell that she loves her job. She was so nice professional and knowledgeable of our needs. It was such a pleasure to get my business done through her! People like her are becoming very rare now-a-days! Thank you for the great experience! 🙏🏽🤗🙌🏽👍🏽
Friendly, helpful, courteous staff is always ready to help with any of your storage needs
My wife and I just moved to Jacksonville and downsized from a house to an apartment. Weve never had a storage unit so we werent expecting much. But the employee (cant remember her name) was very nice and helpful. She took us right to our unit. The building is very clean and has ice cold a/c. A nice break from the heat when unloading a trailer. And theres water too! They also have bunch of carts to load things on. Great experience!
Amazing storage unit. Manager is on her game and super sweet. Cost of unit is average and its climate controlled. The whole process is supe easy and stress free. Highly recommend.
David and Ada are excellent. They are extremely professional, friendly, and a joy to work with. They deserve a raise as they make me want to come back to Extra Space Storage should I ever need storage again. I highly recommend them and will gladly do so in the future to anyone I know who needs storage space.
Won an auction for a unit and was able to see it that day with the assistance of the staff.After completing the sale including the cleaning deposit, and the lock for our new unit for the next 72 hours, we we escorted up and congratulated again.When the office was closing that Friday afternoon, we were provided a temp code so that we could come and go from the facility.After we finished clearing out the unit with the help of their equipment, we were able to get the unit checked out, our deposit returned, and out the door in minutes.I dont have a use for a storage unit ATM but if I did, this would be it. PERIOD.Shout out to our hero David!
I went to rent a unit at Extra Space and was very satisfied with my service. Ada was great (and funny). She was polite and helped me find the perfect unit and insurance for a great price! The facility was very clean and I would 100% recommend going there to store things. My experience was amazing!!
Ada provided very professional and friendly service. Everything was throughly explained. Easy access to our unit too! It was clean inside and outside the building. I like that the entrance to the elevators are covered for all types of weather. I would recommend extra space hands down. Ask for Ada!
I only needed storage space for a short time until new place was done. This was my first time ever using storage space. The services was excellent from beginning to end. I will definitely use extra space storage again.
Ada was very personable and professional! She went Over the top to help me out in a time of need and best price in town. The place is clean and neat. Great prices for the unit sizes. I would recommend this place. And very well secured. Will definitely be using extra space storage if need be in the future.
Nick was very helpful and very asuring when I raised a security concern on an exit door. He explained the two car gates are the security checkpoints. Thank you, Nick!
Elevators to get the floor you have to go to clean units polite and respectable employees that helped me. The lady that helped my wife and I is from N.Y. I forgot her name but she did a great job and deserves a raise
The front desk representative was amazing she was really helpful and understanding of my situation. She was patient and kind overall the storage unit and facility was amazing
A complicated move made incredibly easier by the great team at Extra Space storage. Ava is engaging, extremely knowledgeable, and invaluable in planning storage for household items. She and her team are professionals and will ensure youre needs are met very satisfactorily!
Good storage place. They do have different types of units.
Every single interaction I have had with the staff has been excellent! They are so helpful! Both Rakia and Ada have gone above and beyond to help me, even as far as contacting a rental customer that was moving out to find out when the unit would be available for me to move into. I Highly recommend this location of Extra Space Storage to anyone needed a unit. It is always clean and the climate control is comfortable for the hard work of moving in or out.
They have wonderful clean units and excellent customer service available. They have everything you need need to get your things stored safe and secure!! I would recommend extra space to anyone!
Every encounter I have had with the personnel at extra space storage, has been the best customer service I have ever experienced. I want to give a special thanks to Rakia and the manager at extra space Monument location. I trust that you are in good hands with these ladies.
I worked with Shanice (I think that’s how you spell her name) last month to open a unit.She was so professional and a joy to work with.She answered all my questions and was very knowledgeable.It made me feel comfortable that she was going to be there patrolling the storage facility and keeping a vigilant eye on things; she seemed very invested in her job.This type of customer service is a rare find indeed these days, in my opinion. So, thank you.
Every time I come to Extra space they are super friendly and helpful. I buy storages on storage treasure and they are my favorite location. I hope they dont go back to live auctions because online is safer and more comfortable.
The guys who helped me were awesome. Unit is just what i need and they also provided a list of companies that would help move things into the unit. Quick easy process and the lock i bought from them was in the unit just like they said. I would definitely recommend to anyone needing to store items!
Clean climate controlled storage with amazing accommodating staff. I would definitely recommend the Monument location. As the pandemic hit my need for a larger unit to hold my college kids stuff hit and Ada was spectacular with the assist.
Ada was very personable and professional! I appreciate the time she took to better understand my storage needs. She answered all my questions and was very thorough in helping me to choose the right storage unit size for me.Thanks for the great experience!
I looked at several storage facilities in Jax and Extra Space offered the best prices, location and facilities I could find. I worked with Ada to find a unit that suited my needs for size and accessibility and Im so pleased with the space. Id recommend this storage facility (at the Monument location) to anyone looking for a secure, well-maintained, and easily accessible place to keep their belongings.
The manager Audrey went out of her way to make sure everything was completed in order on the completion of my stay very grateful thank you Extra Space Storage!!
Fast and friendly service! Clean building
Four year customer. Great place to store your things, they include carts to help you move your things in easier. Moderately clean facility with access to purchasable supplies in the front office. There were only two cons, no overnight access and the annual bill increases.
The Manager I worked with today was extremely helpful and friendly I received excellent customer service. I walked I with questions and left with all the answers I needed which led to me moving forward and reserving a unit with extra space. Thanks again Ada looking forward to my move in day.
I have used this facility (climate control) since March 2019. The staff has always been courteous and professional. The building inside and out always clean and order free. Their email updates are well organized and secured from fraud. I loved doing business this company and will use them in the future if needed.
This Location is AMAZING! I have used their services in the past and I have never had an issue. Just recently I decided to use their services again. The staff (Ada) was very professional, welcoming and friendly. It is very clean and well organized with tight security. I HIGHLY RECOMMEND THIS LOCATION TO ANYONE!
Online rental process was extremely easy.Facility is clean, easy access to building and unit.Kind of a maze to find unit, could use a map posted in locations.Unit itself has security mesh on top.Door to unit opens smooth and easy.Elevator and door require access code to open and use.Dolly/flat bed carts available at the door so easy to transport/offload vehicle to unit.
On November 25, 2020 the day before Thanksgiving I was forced to move from my apartment after living there only 6 days. I was then forced to find storage for belongings, I went to the Extra Space Storage on Monument Road. As I entered I was met by Rakia Smith who greeted me with a smile which was very welcomed after what I had encountered earlier. Ms. Smith took her time explaining everything to me and answering all my questions which was very helpful.Ms. Smith was a lifesaver for me and I appreciate all of her help.Your facility is clean with easy access to my unit. I highly recommend Extra Space Storage. And again THANK YOU to your employee Rakia Smith.
Best storage in Jax! We are so happy we found this place! Exceptional customer service - the ladies who work here are fantastic! The units and grounds are well maintained and clean. Excellent security measures in place and convenient location.
The hospitality here is top notch, I personally recommend extra space storage!
The stress of moving and finding a reliable storage company can get frustrating, but I’ve had nothing but a great experience at Extra Space. Thanks to Jackie for providing stellar assistance!
Great customer service. The workers were really nice and helpful. The place is clean and neat. Great prices for the unit sizes. I would recommend this place. And very well secured.
Went in today to check out the size of a unit and had such a pleasant experience. The staff, Ada and Byron were so personable and kind. I felt like my best interests were taken into consideration and the process was completely painless.
Expensive they call you and are nice when you forget to pay the bill and they got rid of the code to access the elevator overall doesn’t suck expensive for long-term
Bayron Martinez was such a great help with assisting me with my unit and also giving me all the information that was needed and made sure every question was answered. Such a Very patient and kind person and also easy to talk to. My first time renting a storage unit experience went more than awesome thanks again Bayron....
Very clean and very nice but constantly raises their rates. Doesn’t make any sense that they have one price on the website and constantly raise the rates for their longer term customers. Finally got tired and took my business elsewhere. There are plenty of storage facilities near by.
Top notch. Number #1 facility. Very Clean. Excellent Friendly Service. Good safe area of town. Plenty of cameras. Secure access. I just signed up with Ada, today. It took just a few minutes. They have everything you need for packaging, etc. Fast, Friendly, Easy, High Quality. Thank you for making this a breeze. Matt
Very friendly and accommodating at the Jacksonville location. Was able to work with me on adjusting move out date. Thanks!
Very professional, excellent customer service 💜
Mrs. Ada Gonzalez was extremely professional, courteous, and amazingly smooth in helping us with our storage needs. Couldnt have been a better experience. Storage units are also very clean, well lit, and up to date. Elevator to move things easily, multiple doors and ramps, indoor (temp controlled) and outdoor (non temp controlled) units available.
Only problem is bathroom door stay locked after hours for some reason
The service was great I was helped by Rakia Smith and she she was outstanding! The lobby was very clean and everyone wore a mask. I would definitely recommend
Tyler was very helpful, willing and ready to assist us when we walked in the door. He even walked down the stairs with us instead of taking the elevator. Also his coworker Ada was very customer friendly and acknowledged us and our nice smell.
Okay, this place is clean. Really nice. Two things I dont like are the elevator setup in the drive thru can easily be blocked by cars making the move much harder, and the floor by the elevator is very slippery when wet, someone should really look into it.
Had to vacate my other storage facility and forgot to make a reservation for a new one. This was one of the only places that i could move in same day on the weekend. Very nice facility. Multiple ways to get to my unit. And open til 10 every night. Staff is very nice and knowledgeable. Very easy process was done in like 20 minutes and only because i wanted to see the unit first.
The representative was very nice and courteous. I would definitely come back. The small storage space was the size of a 1bedroom. It was very cool in the storage place. I recommend going to family Dollar or Dollar tree to get your locks.
All I can say is this place had the best customer service experience. Ada was the BEST she took care of me like a BOSS! Very helpful, outgoing and shell laugh at your stupid jokes too. lol anyways its my to go to place for storage.
It is always nice when I visit my storage unit, everything is well taken care of the people are really great . Nice and clean halls andlift areas. As I said I enjoy coming here, not that I like moving but it is a relaxing atmosphere and you can trust the people who run the business.Thank You very much.
Fantastic customer service. Tyler and Ada were excellent and have great personalities. Tyler helped me with all my questions. They have all the moving stuff I need and the place is super clean and secure. Would recommend.
Rikia is my HÉROE 🦸♂️ she saved my day. Last minute rental- she hooked me up!! Very knowledgeable- eager to help. Facility is 5 star clean. Service is 5 star. I highly recommend!!
Rakia was extremely helpful and patient with the entire process. I felt comfortable using the facility knowing she was the assistant manager.
Easy clean , they were great
This storage facility is recommended without hesitation. It is clean, orderly and the manager, Ada Gonzales has consistently gone above and beyond the normal level of service. For as long as I have been using the facility, it has deserved 5 stars with two unequivocal thumbs up! Thank you Ada and Afzal!
The customer service was amazing and I love how ms. Ada walked me through and showed me my storage space! I also love how clean the place was I would differently recommend them
Great customer experience! I needed a unit same day and this location was able to work with me quickly to make it happen. Rakia was so helpful and made the process so easy!
My husband and I had a great experience at the location on Monument Rd in Jacksonville FL. Ada was a great help and very friendly and polite. I had a great experience and would recommend this place to anyone looking for a place to store their belongings.
Best customer service ever! Rakia was very knowledgeable and helpful in getting me set up with a unit. I highly recommend this location to all Jacksonville residents.
Very clean and easy to access. Great customer service as well
Tyler is the mannnn!!! Very helpful and had the knowledge the hubby and I needed...👍👍👍 A true pleasure doing business there...plus the space is awesome...we got the 10 by 15...04/12/21...Ada was awesome...very helpful and happy person...loved it...got a smaller space this time but still received the same awesome treatment...
The customer service were so fast and they are so nice and friendly and the facility is so clean I recommend it 100%
Assistant Manager Rakia Smith @ the 790 Monument Rd. location is excellent. Such a great help. Very knowledgeable and courteous. Deserves a raise. Thank you ,Rakia!
Tyler was very helpful and knew what he was talking about. He had great customer service as well as Ada as well. I appreciate all they did in helping me getting a storage unit.
Extra Space Storage really gets it! People on the move do not have time to for a lot of face-to-face interaction with the people, where they do business. We want a tech savvy experience whereever we go. I like that most things can be handled online. Even when I moved out, I just logged into my account, and gave my move-out date, and received an immediate confirmation. Thanks, Extra Space for making Storage pleasant and convenient! J. Sky Beal
Ada was a complete sweetheart, she showed me around the place and make the experience amazing. The place was spotless. Amazing will be coming again !
Very clean and friendly service; cant wait to start using our storage unit
I reserved a unit online, quickly received a call from Ada Gonzalez confirming my reservation an confirming when I needed it and when I would make an appearance to check it out an finalize. She referred me to Shanniece Griffin who would help assist my interest in becoming a customer. Ms. Griffin did a phenomenal job guiding me, providing the best storage experience a customer could ask for. Ms Griffin briefly and effectively explained the ins an outs of what to expect of the terms and policy; allowing me to be more than comfortable with my decision. Id recommend Extra Space Storage this time, and many times again!!
At different times of my life Ive needed storage space, and Ive rented storage rooms in several different states. None have appeared more secure than ESS on Monument. When you couple the outstanding customer service with the high security price becomes no option. Greg is an absolute professional and made sure that I was taken care of. I recommend this place to everyone I know.
The atmosphere here was welcoming. Ada Gonzalez was energetic and passionate about her work. I wasnt expecting such a get opportunity to rent for but she is awesome.
Ada is the best! Make sure you ask for her. Great Customer Service!
I just left Extra Storage on Monument and the customer service there is outstanding! Bayron M. Took his time with me, I did not feel rushed at all. Bayron showed me the different units that was available and told me what would be best for my things. Bayron also took his time to make sure I understood what I was paying for and He is great and I had a great time talking to him.THANKS BAYRON FOR ALL YOUR HELP!!!!
They staff at Extra Space Storage on Monument are phenomenal. They are extremely helpful. They are very nice and pleasant to work with. I would definitely recommend!!!
Audrey was very helpful and patient. Greatly appreciate your assistance with getting a storage unit today
Very Nice and very helpful. Great storage units.Thank you
I had a great experience my first time and I still remember the people who helped meRakia and Ada who had assistanted me nice customer service, sweet ladies ,clean space thank you Extra Space Storage
Great rates, super clean and friendly staff! Audrey was super helpful!
Anna G. was great! She was patients and listened to what we need. She gave the best possible deal for us. Great personality as well. She really lifted out sprirts in a time of need. Thank you!
Was hit by Hurricane Michael in 2012 and relocated here for one and a half years. Found Extra Space Storage and they have been a God sent. Thank you for everything and a great rate!
Ada was the most professional informative and respectful woman who represented the company at the highest level of approval thanks to her I had a wonderful experience
I came in on Thursday 7/19/18 to rent a storage unit for my Church. I was greeted with friendly and prompt service. The place was spotless and very secure. I am more than satisfied with my service and my new storage unit.
Ms Ada she is so awesome , she explains everything in details and she is very pleasant . I recommend others to come rent here . She will make you feel very comfortable on storing your valuables here .
The people working at the desk are super helpful. They let you know about everything in advance! I’ve used the service multiple times now and never had a problem. The place is well kept and clean!
The staff was very friendly and accommodating. Clean facilitate and always had carts available for use.
Two years ago I rented 3 units and then I moved from the area and got a storage close to where I currently live. I compared the different storage facilities and because of the top notch service and clean facility at extra space, I moved all of my items back. Temperature regulated, awesome staff, Gary & Ada smiles and attention to the facility is like no other! Extra space at 790 Monument Rd should be the #1 winner of all storages. Don’t just take my word for it, stop by and see for yourself.
Wonderful storage experience. Stored our stuff here for years. Wonderful staff and highly recommended to anyone needing storage. Great help for any military members as well.
Audrey was wonderful! As always! Best place ever!!
First time coming into the facility I notice it was very clean and the staff followed the current COVID guidelines as far as mask and social distancing...a staff member name Rakia smith greeted me and Jumped into action as far as helping me look for what I needed..she was very helpful while I was there.very phenomenal customer service..I will definitely be telling all my friendS and family about this place..thank you
First time Ive used a storage place that has air conditioning......... Extra space storage will continue to have my business.
I want to thank you Ada, for making my experience to extra space a most pleasant one, you set my mind at ease. The facility is so nice and accessible. Thank you for your excellent customer service.
Very friendly and polite customer service. Prompt and knowledgeable. Highly recommended.
I Would like to Leave a review for the Awesome and Lovely Bayron Martinez , Thank you for your awesome and speedy service you have provided for me yesterday! Your were completely honest and most importantly helpful to me! And Btw Thanks for the second chance 👌🏽👍🏽
Ada & Nyla helped out so much and made the experience of getting a storage unit awesome!! They were friendly and informative. Definitely the right choice :)
Rakia was super helpful! Made setting up my storage a breeze - super fast and super sweet!! Loving my experience so far!
Wonderfully helpful and knowledgable staff. Took time to understand my individual needs and offered the right solution at the right price. super clean facility.
This place has an interesting design concept everything is inside an air conditioned facility. there are several levels that can be accessed by elevator. its easy to obtain your belongings. they provide karts for you to be able to move your stuff around. The security is kind of redundant to get in and out but thats what makes it safe.
Clean units, friendly staff!
The facilities are clean and the service is incredible. Ada G Is Awesome. She helped me find exactly what I needed and answered my MANY questions. Definitely would recommend Extra Space Storage.
Greg and Gary have been super nice and helpful. Greg located two units for me that are easily accessible with the larger one located in the breezeway. We simply pull up, unlock and unload, then off on our way. Thanks for making our move easier.
Extra Space was was fast, easy and convenient. The location was easy to find and Ada was super helpful and gave me some clever tips. Best experience I’ve ever had with self storage!
Rakia was extremely helpful when we needed to transfer to a smaller unit. She made the process seamless!
Very friendly staff always there to help.would have gave 5 stars if it was a 24/7 facility
Bayron Martinez was so awesome! Very cool and made the process easy and simple. Definitely recommending this service to my friends.
I love this place it is very clean the people are very friendly and kind I had extra questions about my account they took the time out to explain and answer all my questions.
Thank you for your help. Turned a stressful situation into a smiling situation. Ava is very sweet and funny. She is also very knowledgeable. The area is super clean and organized as well.
Great Customer service, very clean, bathrooms clean. Very prompt to answer any questions!! Definetly recommend this place.
We were looking for a conveniently located climate controlled storage. Extra Space provides exactly what we need and for a reasonable price. Recently I needed to utilize a smaller unit and they made it very easy to downsize.
Just went in to get a unit and had the best experience ever. Ada was wonderful made my experience great, fast and smooth
Great customer service showed us what to do the proper way of entering the storage. I really recommend them
Courteous and helpful staff clean facilities and overall great experience as a customer!
Great company, friendly staff. The only reason Im not giving them 5 stars is the elevator doors cant be kept or the elevators will stop working, and thats a big downside when you have a household of items to move in.
The lady was very very nice and know her job she made everything easy and it was quick. Thankyou very much .
The customer service was excellent! They were friendly and had a lot of insight on the spaces. I would definitely rent here again.
The ladies did great in helping out today!
The covered breezeway units offer exactly what we need for loading and offloading; dry, open warehouse type, ground level dock space. So far, exceptional customer service.
Staff is very courteous and helpful Storage areas are very clean There is a big difference in outdoor storage and indoor storage I would suggest everyone get indoor storage Add Extra Space Storage
Ms. Ada Gonzales was a delight! She is very knowledgeable and funny. Brightened our day on a rainy gloom day! Thanks so much for the experience!!
This place is absolutely beautiful the manager Ava is an awesome lady she is so sweet and helpful gave me the best deal ever on the last unit she had for a 10 x 15 I highly recommend this place
Customer service was amazing. Process was quick and easy. The property was clean and inviting. I would definitely recommend this place.
Dirtbags are evicting people who lost their jobs and homes and now everything left. Cant be mad at the store, but horrible company policy.
OMG. What a pleasure to deal with Extra Space Storage. The office staff were extremely helpful, knowledgeable, efficient, and competent in renting us a unit to exactly fit our needs.
I found my perfect storage unit. It was my 1st experience and I loved every minute. The manager was so amazing, I recommend ANY person needing a storage unit to come here !
My daughter was a customer and we both agree that this facility is very nice and well managed. Parking can be somewhat challenging, but other than that, a 5-star facility.
Easy move in process. Manager Ada was very friendly and helpful! Unit was a great price, and the whole facility is very clean.
I love how Ada and Melissa help me see all of the benefits of have the storage I need. I plan on recommending this location to everyone that I know. Thank you guys again.
Love the cleanliness of the facility and the extra space literally lol , great staff straight to the point no hidden fees .overall I am glad happy unit renter thank you might just stay awhile 🤩🏆
Ms. Ada was very helpful and kind. unfortunately she did not have the unit size that i was seeking, but she did refer me to another location that would suite my needs of storage. Thank you again.
Fantastic customer service and a very clean storage building!
I love this place if your looking for great CUSTOMER SERVICE AND CLEAN STORAGE FOR AN GREAT PRICE GO CHECK OUT ADA she always gets the job done her and TYLER love that place for all my extra space needs go green !!!!!!!!! Thanks
The customer experience was exceptional. And site was very clean and pleasant. Gary assistance was great and it only took a short time.
Staff is nice. Stay up on your account youll be good.
Amazing service and a decent price for the security, safety, and piece of mind of my valuables.
This place is great. The customer service is outsanding. Ada Gonzalez helped me with my unit and I couldnt have asked for better customer service!
Reasonable prices and the facility is always clean and secure. The staff is very friendly and helpful. The location is also very good close to major roads and is easily accessible.
They were awesome!!!! They were some of the friendliest people I’ve met, since I’ve been in Florida. Bayron was AWESOME!!!
Bayron helped my sister get a unit here and the facility is really clean. If i personally ever needed storage, i would rent here
I Love and have the pleasure of being serviced with Ms. Ada G. At the Monument Rd. location and I must add that she has the heart and attitude of a die hard Professional in what she does at ExtraSpace!! Thank You Ada!
Owning a local moving companies requires relationships with storage facilities; Ada and her team are some of the best in town. I highly recommend this Extra Space!
The staff is very friendly and helpful. They hold true to their word and will jump through hoops to make sure youre satisfied.
We were shopping around for a storage unit & there was no need to look further once we walked through the door. Staff was amazing & so friendly! So patient & helpful! We definitely recommend extraspace storage on Monument!!
Very professional. Got an auction bid and the place is clean, air conditioned and very reasonable.
Came to set up a storage space and Bayron made it a smooth and excellent experience. Definitely will continue to do business with Extra space!
Greg was a great help I came in 15 minutes until close thanksgiving eve and he showed me some units and patiently got me and all my questions taken care of.
This storage facility is very clean and well kept. They also have taken great strides to keep everything safe.
It was great easy and smooth my whole process and experience in signing up and getting my storage space also very well kept and clean
Excellent service she showed me around the facility didn’t have the unit I needed so she recommended another site that had the unit I needed. Thank you Ada you where a big help !!
Super friendly personnel and very easy to work with. The building is spotless and the storage unit is awesome!!
Bayron was AWESOME! Made a stressful situation much easier to deal with! So thankful for the team at extra space storage!
Good clean facility with easy access. Byron was very helpful in showing my the place and squeezing me in before closing.
Rakia and her staff was absolutely amazing to work with! Made a stressful move easy and effortless!
Very professional staff. Clean well kept location. Process was easy peasy. I do recommend sincerely, jim
LOVE LOVE ADA! She was so nice and friendly and very informative! The place was clean and I was IN AND OUT, thanks extra space!
OUTSTANDING CUSTOMER SERVICE, CLEAN AND SECURE PREMISES. ADA WAS VERY FRIENDLY AND HELPFUL AND WENT OUT OF HER WAY TO FIND ME THE BEST LOCATION FOR MY STORAGE.
Great location great customer service. Go see Ada and Wayneshia for all your moving and storing needs. They have moving supplies too
The staff was very helpful and amiable especially Ada, she found exactly want what I wanted and made my experience delightful.
Super friendly staff, quick and easy setup and clean environment! Highly recommended!
Ada and Gary are fantastic!!! The place is super clean. I just rented my second space there and they made it really easy.
Great customer service!! Ms. Rakia is very friendly!! Clean units and convenient location!!!
Great customer service!! Every detailed process and took the time to answer questions. Will use in the future and refer to friends!!!
Bayron was awesome he set me up with great storage space for my extra kayaks and gear.
Very nice employees. Ada Gonzales was a pleasure to work with! Property is clean and well maintained.
Shanniece did great and handled my transaction right and made my visit pleasant. I recommend this place highly!
Rakia helped me get a great storage unit for a great price. Highly recommended!
Brite Clean safe location great access. Their first month free is true your first month is free no strings attached.
Rakia assistant me and gave me great service while I was there and I couldn’t ask for a better person for the Job
Very friendly staff that did everything they could to help me with a last minute move. Gave me options and made my move in very easy.
Bayron was extremely helpful putting us at ease and giving us the information in a way anyone could understand. A pleasure to work with
Ada was great! She got us taken care of the same day we needed a unit.
This is a great place and they sale moving stuff like boxes and tape. The managers there are really funny too.
Friendly staff and clean facilities. Was with them for over 2 years and had 0 issues. would recommend to anyone needing to store anything.
Greg was so kind to help me sign a contract for the Alpharetta store. He called the store for me and helped me navigate a tough situation with the other location!Thanks Greg!
Great facility. Great location. Had everything I needed and some I didnt know I needed. The glass kits here are a life saver! Thanks guys!
Adam was amazing!!! Go talk to her. Shell gladly assist you with your storage concerns.
I just wanted to say that Tyler at the front desk is amazing! He was very thorough, attentive, friendly and helpful. 👍😃
Never have used storage before. Stopped by and Gary was very helpful, answered all my questions. This place is really clean and secure.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-03-12I have had a storage space at this location for almost 10 years. In that time, my rental fee has increased by more than 300% 😲. There is NO improvement or upgrade of any kind associated with these increases.The staff there changes fairly frequently, and they are basically okay in terms of customer service. The facility itself is climate controlled, which is important to me; nevertheless, I am searching for another place to store my furniture, and will be moving out soon.
Review №2
2022-02-09Audrey, the manager, was EXTREMELY helpful in resolving an issue for me. She was very pleasant and helped find solutions to my situation. The only reason I gave four stars is because Extra Space is raising their rent rates again within a very short period of time and they are going up astronomically. Audrey explained this is because storage units are considered real estate. She has no control over this, so the star rating in no way reflects on her exceptional customer service.
Review №3
2022-05-22Joann Gain, Assistant Store Manager, went above and beyond to help with my moving out. I’d had some problems and she and I discussed them and she has been fantastic and compassionate with my situation. Today is my final day at Extra Storage Space and thanks to Ms. Joann it has been pain free. A huge thank you!!
Review №4
2022-02-28I didn’t end up renting but it was the cleanest place I have seen. Joann is a fellow Jersey Girl so my experience was awesome. Her and Audrey were very knowledgeable
Review №5
2022-03-30I had the pleasure of speaking with Audrey today when I called. She was able to help me with an issue I had very fast and efficient. She is also very friendly and kind what a great person to have employed with you!
Review №6
2022-04-17All around excellent customer service and top notch facility. When I made my reservations for a unit, Joann gave me a courtesy call to make sure that I wanted the unit because there were only a few left.Talking with Joann in person was a pleasure. She was friendly and very helpful. We kept talking just like old friends. I highly recommended ESS and the Monument Rd location.
Review №7
2022-07-16GREAT facility, I have no complaints. The staff is very friendly and professional. Highly recommend storing your furniture or valuable items here!
Review №8
2022-05-19I had a great experience in renting a unit at the last minute.I was impressed in how easy was to compete the rental and accessing the unit without the need to stop by the office.
Review №9
2022-05-13This storage center is clean and the staff are very helpful and professional. Easy access to your unit, and elevator access makes the moving process a breeze.
Review №10
2022-07-22Joanne and Audrey helped me get set up with a storage unit. Both were awesome and completely professional!!