GRS Community Management in Lake Worth
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Lake Worth, Palm Beach County, Florida, US
Site: https://www.grsmgt.com/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
I have been very happy with my interactions with our GRS HOA Management Company. In particular the 3 staff members that assisted me Brianna, Farhana and Katina have been very professional, friendly and efficient. Thanks again for the great service.
My name is Denise and I reside at Ranchette Lakes Develpement, my issue is this my sprinklers has been on since 5:30pm and it does not appear that they are going off no time soon, I reached out to after hours at 7:20pm so that someone could come out before it got to late.The after hours answering service said she was told to tell me that the sprinklers would shut off in 2 hours it’s now been three hours and they are still going?? This is not the service we are paying for? If the property manager isn’t doing the job he is paid to do they need to hire someone who will! This is a direct reflection on GRS Management Corp! My concern is my pavers and the washing away the sand, some one will be held accountable if they are damaged!
Terrible company. Their community managers do not even have a direct line and use voicemail boxes. Imagine you have an urgent matter and need to contact the community manager and their phone will always go to voicemail because they use virtual internet numbers and not an actual phone line that rings on a phone. You will just keep waiting endless to hear back.Dawn Acovino is a terrible community manager. Doesn’t returns calls or emails. People like her should not be in this business.
Farhana helped my mother and I out today! She was very knowledgeable, helpful, sweet, and even waited for us to help with our application process so we didn’t miss our due date! So thankful for her help:)
Absolutely horrible., impersonal, wretched. Overcharge on basic fees and their user interface is absolutely ancient. Easier to send smoke signals in Arabic than to make an online payment.The housing situation in Florida is getting horrible and this is one of the companies assisting in that project.
Farhana was amazing ! She answered all my questions , was very friendly and helped me with make sure that my application was in order .I love the fact that you have to register on a type of I-pad as you get in . I haven’t seen this everywhere and I really think that should become mandatory in all property management companies !
My experience was with Connie who was very helpful and went above and beyond to help me. GRS is very fortunate to have her on their team! Please thank Connie for me.
I have been working with GRS for years now with the community I live in and now my daughter is moving into a community that also uses GRS. Farhana was friendly and very helpful with all of our needs. Thank you!
Brianna has been great to work and is very quick and responsive! I have been very happy to work with her! Thank you for your great service
Anytime we have had communication with our community specialist, Brianna in regards with HOA approval for an Architectural form, she always responds promptly. Thank you.
Thelma is Concise , Knowledgeable, Accurate and polite .She always knows how to assist within a timely fashion as well !Phenomenal Customer service!
Working for a property management company & real estate firm I frequently come into contact with GRS Management. I have have had multiple interactions with Farhana at the front desk and each time she goes above and beyond to make sure that I get everything I need done in timely and orderly fashion. She has the innate ability to multi- task and is extremely efficient at her job.
GRS has the worst customer service in the world. I always live in a HOA community and have never experienced such a horrible, terrible, the worst of the worst customer service ever. They treated me like I’m begging them for money. No respect, no care, no human. I even called the manager more than 20 times to address the issue but she never answered my phone, never returned a voicemail I left. I wonder how can this company with this bad bad company culture that I can’t describe truthly in words can still survive in the USA, the best country to live in the world.
GRS just got hired in my community.Lisa Hoffman is designated as customer service person. She never gives straight answers to my questions.I never received an answer to my question I sent almost 2 weeks ago. Every time I receive an email from Ms. Hoffman she always says I WASTE her time with my questions.What an attitude and how unprofessional ?As the homeowner who pays maintenance on time, I deserve to get the same customer service as other owners for whatever reason I need that assistance.Last week I contacted, I think a manager, and spoke with that person last week regarding this lack of proper customer care.Still, I see no change in Ms. Hoffman attitude or better customer service from this company.My thoughts on GRS are not professional, poor quality and not responsive.Update 10/25/2021Im changing my rating to 3 stars after I spoke with Mr. Klein and he explained my associations unique situation. I cant give 5 stars until I see proper customer service from Ms. Hoffman.
I wish I could leave negative stars. I have been requesting the HOAs 2022 budget and the purchase application for over a week now, as I am in the process of selling my home. I know these things can be accessed online but the site for our community says its Under Construction. So Ive called and left voicemails, Ive emailed about 4 or 5 different emails and NO ONE responds. I even went into the office and they gave me the card for a Beatriz Freijo who also doesnt respond to her emails or voicemails. The closing date for the house has already been pushed back because of their lack of help. Terrible company. I dont know what higher entity they respond to but I am in the process of finding out to file some type of complaint.
Our community has received two mailings telling us that we could email GRS for our 2020 year end financials. I’ve sent three emails as instructed (May 14, May 25 and October 5) and my husband has sent at least two with absolutely no response. Daniel was my first line of contact this morning when I called to speak with someone related to my multiple requests with no response. The absolute sarcasm from the man was completely unacceptable and absolutely is the reason for this review. Your core values and vision are definitely not represented in your front line customer service. Maybe as a company you should be doing test calls to ensure what you tout.
Fantastic customer service from Thelma Bell. I have never gotten off the phone with a management company in a better mood than before the call until today... Miss Bell was such a pleasure and had such a wonderful attitude that she made my day. Oh! and she completely answered my questions and solved my problems... SEE! She made my issue go away and for me to have a great day! WE NEED TONS MORE PEOPLE LIKE MISS BELL! Well done GRS - keep up the great work!
This is the worst property management company in PBC. They never return phone calls and never follow up with owners or tenants. Not to mention when you do finally get a cal back your property manager has an attitude and refuses to do their job.
I recently had an issue that was resolved in a very professional way. I worked with Vicki Weiner, Marlo, and the approval department, and their responses were so timely and well handled. I feel that the GRS team today is the best property management company I have for all my rentals.Thanks!
I had to stop by the office for paperwork for my condo association as I am a first time owner and the team was so great answering all of my questions. Especially, Ruthann she was so helpful! I would highly recommend this management team!!!
As a new homeowner within the GRS community, when I say the team at GRS Community Management, especially Ruthann and Carrie, made the move in process painless and beyond simple, that is an understatement. From their welcoming nature to the ease in which they personally helped me through every step of the way, including the lightning fast approval for work on my new home, it was a great first impression of my new home. I am so excited to join the GRS community. Thank you!
Lisa Hoffman is an incredible asset to GRS. I had negative experiences with several other property managers/staff that really left a bad taste in my mouth but Lisa really renewed my faith in this company.
I have a management company and have more than 50 units manage by GRS. Every month I have problems with the ACH, the system that it is used by GRS it is really bad: the charges are for the incorrect amount, or for the incorrect unit, I was even charged for an unit that it is not mine... I am currently on the phone, third call of the day, this has been for on the phone I can not believe the time I spend with Connie, Tony, Silver min already.... (as an example), they are really kind, but GRS needs to update the accountant system.
Farhana from the front desk is super nice and an easy going person. She checked every single detail on my application before I left. Thank you!
Tylisa and Ruthan; definitly want to write this not just as a review but also as a thank you note. They were both so amazing and nice. A beautiful team. Such a blessing to have both of them at the front helping. Thank you
This review is for Connie Angrisani.Five stars are not enough!Connie helped me to set up my automatic payments for COA dues.She is very helpful and responsive.She took care of my needs and I am so grateful for that.Connie you are the best
As a realtor, I come in to the office regularly to drop off applications for my clients. Ruthann always greets me with a smile and complete professionalism, and provides great and timely service. I always know our transactions with GRS Management will go smoothly between working with Ruthann and the speed at which all your property managers process applications and respond to us. Its a pleasure to work with GRS. I also greatly appreciate your website and the ease with which I can track down the most current application at any given time for any of your communities.
Ruthann Thibault provided excellent customer service. Not only was she pleasant to speak with but she accommodated my needs going above and beyond to make certain I was properly attended to. I left there wanting to by her lunch. She is such a sweetheart. I would recommend her excellent work ethic anywhere.
This is one of the most unprofessional organizations I have worked with. I echo another reviewer when he said they would rather stand there and argue with you before they RESOLVE the issue. The poor service started at the very first time I walked into the building. The front desk lady was not welcoming and very rude, when i handed in my paperwork and the lady reviewing the paperwork was reviewing it in disgust, I was thinking why am I getting this kind of service, I had never dealt with this company before today. I thought it was only me, but my boyfriend was met with the same customer service the following week when he went there to drop off papework. Even the person that said she was the customer service manager was not helpful. What kind of organization seeks to escalate a situation not resolve it? The employees are unaware of many things, to the point where I was told by an employee that she was not able to pull my information up in the system. I went back to the office recently and like magic my information was in the system. Umm. I went into the establisment several times and each time I went I was told something different about what I needed. Had I known this would have been the experience with this company, I would have declined and moved on. Do your research people and read the reviews.
I just wanted to share how wonderful Christy Owens is, our property manager from GRS. She is extremely professional and over the top friendly and helpful. Whenever I send an e-mail or call, she responds back right away. She also goes above and beyond to help me with any of my concerns. She truly cares about our community and keeping things up to par so our property values are high—and they are! I hope she stays with our community until she retires! Thank you Christy!
John Kline, VP of Operations for GRS responded immediately when my request for help with an issue that could have had major financial and consequently health impacts for my aging parent who has been a home owner in a GRS managed community for 24 years. John managed the situation and demonstrated extreme compassion and resourcefulness in negotiating a positive outcome in a time sensitive situation. He went above and beyond to resolve the issue and demonstrated what effective negotiation and relationship building skills look like in action.I would also like to thank and commend Thelma, who was my first point of contact at GRS. She was kind, empathetic and professional and quickly directed me to John to resolve the issue.On behalf of my family, we are forever grateful for your help.Thank you John and Thelma and GRS!
Im a Realtor and recently had a transaction in which I had the pleasure of working with GRS. I feel so blessed to have connected with Thelma early in my clients HOA process, and she was professional, responsive and prompt in the ways she helped us through the whole process. Too bad every HOA cant have a Thelma there - she is so polite and her high quality work shines. Thank you again to her for all that she does!
We were able to work with Emily regarding our rental HOA paperwork. Emily was very knowledgeable and has great customer service. We are grateful she was able to assist us, and made the application process easy. She was prompt, courteous and communicated with us promptly.I will recommend Emil to anyone looking for honest and reliable transactions with GRS.Patricia Cardona
Normally Property Management companies are not the easiest to deal with. GRS dispelled this. First impressions are everything, and I have to say I had my guard up when I entered their office. Ruthann was wonderful, I was greeted immediately with a smile. She went through the paperwork submitted and Thoroughly explain their process. I left with a smile.RR
I have been trying to get an account issue resolved at GRS Management for months, with no luck. I made several telephone calls and sent several emails. During one of my inquiries, I spoke with Shelby Baldwin who was of no help to me and she did not appear to be concerned about me as a customer. My day was ruined after I got off the telephone with Shelby.It was not until I read reviews on the GRS website and emailed Ruthann Thibault and Keisha Pepper for assistance when I started to see some progress.Ruthann is an amazing person and an asset at GRS. She is very helpful and goes above and beyond to assist the customers. Her customer service skills are exceptional. Ruthann have no idea who I am, but she did not make me feel like my concerns were not important. She took the time out and followed up with me during the entire research.Keisha Pepper is also amazing and is very helpful. Although she appears to be very busy, she took the time out to do the research, kept in touch with me and worked with her team to get the issue resolved.Thanks to Silver Smith for sending the final confirmation email.
I have had a very few occasions of interacting with the new Community Manager for Villamar @ Toscana Isles - AKEL HOMES. She has been absolutely phenomenal with her on the mark responsiveness. She had a big shoe to fill after coming in from the indelible mark left by Lisa Barnett but she has shown unparalleled ability and candor that she’s up to the task and has so much earned her stripes in such a short span. Brianna is very prompt, professional and very forthcoming in her responses, leaving no stone unturned. Her temperament and ability to multitask is beyond words. Words alone cannot describe the fire and agility she brings to the plate, her deliverance, hence a great and tremendous addition to the GRS Management Team. Her people skills sets her apart from the “just ran”. She is meticulous and a delight to work with. I did not intend to write a book but what is good is good and cannot never say enough of a good thing. She sets the bar high, very similar to what I got accustomed to with Lisa Barnett. KUDOS to Brianna Malpeso as she risen to be a woman among girls. In a nutshell, she has made a good, good impression in such a short span. I wish her greater success as much as I certain that she will do exceptionally well.
Both Beatriz and Connie were my heroes last week and saved a deal!! I am a real estate agent and we had a very particular situation where we needed a Buyer approved very very quickly. I didn’t even know if it would be possible, but when I called, Connie was super sweet and super helpful. She told me that Beatriz will work on rushing the file and both of them will do everything they possibly could to process the application. Not long enough, Connie called me and told me they were able to get it done for us! Super thankful for their urgent attention and diligent work on getting this done for all parties. Appreciate you ladies’ hard work!
Thank you soo much for all your help Brianna. You were so sweet and very helpful. Great Customer service!
I will like to Thank you to Mrs : Farhana Miah for taking care and revering my application., in a very professional manner. Thanks from Dayana Abreu . 😊
Horrible association that doesnt give homeowners any time to pay monthly assessments. If you are late, they send the case to their attorneys who then tack on attorney fees. They couldnt care less if you were unemployed due to the pandemic or were deployed overseas in the military like I was. I was a month late and never received any late notices. I paid my bills electronically and on time until the misfortune of getting sick then deployed caused me to be late for one month. When I arrived back home and saw their late notice, I immediately paid the two months that were late and the late fees. They didnt care and have continually harassed me to pay the attorney fees.
Ruth T. over at GRS community management is the best!!! She is extremely helpful, polite and responsive!!... Its always a pleasure interacting with her and she alway addresses my issues or concerns. Keep it up!!!
My experience with Ruthann Thibault at GRS has been simply amazing. Ruthann has no idea who I am, but that doesn’t stop her from continually providing excellent customer service. She helped me before and today I watched her help 2 other people, train her co-worker (who was helping me at the time), all at the same time with a smile! Simply amazing!Her professionalism and patience is what I am most impressed with. She is honest and authentic. She is clearly an example of what GRS stands for when it comes servicing their customers. Thank you for your continued assistance, you are truly a hardworking person who cares about people. I appreciate that and you. Thanks again Ruthann.Best regards,Steve DeJeanHappyRealEstate.biz
Kelsey Madsen was extremely helpful and courteous and kind in a very stressful (for me) situation. She followed up and took all my calls and emails and saw that the issue was responded to and acted on in a timely manner where time was critically important and definitely of the essence. We were so glad that Kelsey was the point person for Lucerne Lakes Homeowners Association South.
Jason Weeks is one of the worst managers I have ever seen. Lack of communication, bad work ethic it is employees like this that give management companies a bad name! Stay away from him and stay away from this GRS management.
I want to acknowledge how wonderful Ruthann Thibault was. The paperwork is overwhelming! She so clearly went through it made it clear exactly what needed to be done. The application is my whole future to have a place to live that I choose, and not being a victim to the process. The management co has an important job to be sure we have safe neighbors. And Ruthanns caring made a difference in my world and I’m grateful for the role she plays in GRS community management. She extraordinary🌹
Out of my personal experience, if you want to talk about good response from your HOA you will do that if GRS is in charge. I want to thank everyone related to a recent request with special thanks to Thelma for carefully looking after my case and actively staying in touch during the whole process. Thank you!
Updating to add: Courtney Buchan, Community Association Manager, was most efficient and helpful in orienting us to the property and community. We sincerely appreciate Courtneys time in properly setting up the gate app, affixing the gate stickers to our cars, reviewing policies and procedures, etc. Thank you, Courtney for making us feel so welcome!After a 40-minute drive from Boca and making it to the office just 15 minutes before closing to drop of an application, I was warmly greeted by Ruthann. My first observation was that she came out from behind the counter, providing a more personalized experience. Within moments, I quickly connected with her thanks to both her fun personality and helpfulness. While I made a mistake by not coming fully prepared with the contract, Ruthann offered to print it at the office, saving me another two hours roundtrip to return. Its always a pleasure to encounter someone who goes above and beyond. Please ensure she receives proper recognition for a job well done. Thank you, Ruthann!!PS - I also noticed the people she was helping prior to me were quite pleased with her assistance with what appeased to be a challenging situation. And, while I didnt have too much interaction with Emma over the phone, her patience and helpfulness are also most appreciated!
Claudia Bennis of St. Andrews at the Polo Club in Wellington has been absolutely wonderful. She’s really on the ball. So much has been done here since she was hired. All my neighbors here have nothing but good things to say about her. GRS hired a gem. Thank GRS and Claudia Bennis!
After very unsatisfactory experiences over several years with two other property management companies, we hired GRS in October 2020. The difference between our prior experiences and what we’ve thus far experienced with GRS has been, to say the least, dramatic. We now have a dedicated property manager who works tirelessly and effectively on our behalf. GRS’s excellent accounting staff has also been equally accessible, helping to make sense of the disastrous budget documents they inherited from our previous management company. In short, we’re glad we chose GRS and look forward to a long and mutually beneficial relationship with them.
This is by far the WORST management company in history. It took over 2 months to get a call back from a genius named Gary Grant who doesnt know how to check his own voicemail let alone hold a professional conversation without getting flustered like 7 year old girl. I have never met a more unprofessional human being in my life. I have no clue how Gary Grant even acquired this position but Im going to be sure to let everyone know exactly the type of person he is. More reviews to come!
I have had several occasions to work with Ruth Ann at the GRS front desk. She always greets me with a smile, is courteous, knowledgeable and efficient. She goes the extra mile by following up and making sure my needs have been met with satisfaction. GRS is fortunate to have such a dedicated and loyal representative.
Ruthann Thibault was amazingly cheerful and helpful. A top notch experience.
In 2020 during COVID-19 I was late on my assessments. I tried calling to pay my dues once I had the money only to find out that my account had been locked and turned over to attorneys with almost $500 in legal fees. I tried to explain my situation to GRS and ask if there was a way to appeal or make an exception because of financial hardship. The people I spoke with were not helpful and said there’s no workaround. The attorneys office (Zangen Law) was very rude. I paid everything off to be done with the situation only to find that my account is still locked. I’ve followed up with both GRS and the law office. Both told me to talk to the other and have offered no resolution. I’m extremely disappointed with GRS and the unfortunate situation I had to go through. There was a lack of responsiveness, poor quality, and one hand didn’t seem to know what the other was doing. Things still aren’t resolved and all this started months ago.
Ruthann is an absolute DOLL. No matter what we’ve gone in for, she’s always so accommodating. She’s very friendly and super helpful. I’m sure everyone there is great but we would be more than happy to wait on Ruthann because we already know the kind of service we’re going to get with her. She’s absolutely an asset to GRS.
I would like to give my honest and true experience with GRS management. I am beyond thrilled with our property manager Darcel. She always goes above and beyond for this community by ensuring the best interest of owners and tenants are always at top priority. This community I am speaking about is The Cove at Briar Bay. Since she has been our property manager this community has come a very long way. And we owe it to Darcel that she has done such a phenomenal job as always. Please keep in mind should any negative biased reviews made against this company by Elvis Espinal to be completely false and potentially harmful. He is unfortunately a disgruntled board member and owner of the very community he spoke so poorly about. It’s such a shame and very embarrassing for him to have gone to such lengths to tarnish a company name and the name of our property manager for his own personal gain. Please bare in mind that professionalism of this company that continues to go beyond expectations following all procedures by the book is in fact what everyone should experience! Way to go GRS thank you for all that you do! And thank you to Darcel Dookwah for being an amazing property manager!
Recently, GRS has made quite a few positive changes in my community. I am excited what else GRS has planned to continue our positive growth.I did have an issue in receiving responses from GRS until I had reached out to Kari. She cares about the residents and their needs. Not only did she respond right away, she followed up with me on the issue.
My Co-agent and I work many property management companies every month. Most of the time the experience is less than desirable. Today we came into GRS and was very surprised at how professional and curious Ruthann was at the front desk. It is a breath of fresh air to see a management company that actually cares about client/Customer service!
My experience with all GRS staff has been good. In particular, with Ruthann has been very good. She is personable, constantly with a great attitude. She was helpful with my HOA application as well as my ARC application. She has been patient in our dealings while educating me on a few things since Im a new home owner. Greatly appreciated
My wife and I live in Victoria Groves and have been here for almost 4 years. Mayra is our Property Manager and every interaction we have with her is positive. she is responsive, polite, friendly when we see her in the neighborhood and I know that we can rely on her when we need her. she is a value to the community and we appreciate everything she does.
Kelsey has been a pleasure to work with. She handled what was needed and returned in a timely manor. I have been in customer service for a long time and she is a great employer!!!!
I have been dealing with Keisha, she has proved to me that there are still people who take their job serious and that they go above and beyond her job description. She has been helpful, understanding and is not afraid to say I’ll get back to you with the answer you need. Her company is very lucky to have her and I am grateful for all the help she has given me. I will recommend her to the highest account. She is great!
Jeanie has the worst customer service skills I have ever come across. In 3 years of living in our town home we have only had a couple of issues due to a vendor damaging personal property and mail. Anytime I have spoken with her, she is rude (if she answers the phone or even calls you back in a timely manner) and her only response is she will contact the vendor but that the vendor would not have or did not cause the issue and I as the home owner am wrong and she wont be argued with. I have never called to argue, only to alert her of an issue that has occurred and request assistance in resolving the issue. There was an issue last year in which we had a security camera recording the vendor damaging a package and we were promised it would be resolved. It was never resolved and we were informed the vendor never did the damage.Overall we have also dealt with 3 other members of the team and 2 of them were pleasant and answered our questions very quickly.I do not recommend this company overall and would much prefer if they would assign a different community manager to our HOA.
Farhana was super nice and very pleasant to work with. Thank you for all your help.
As a homeowner Im just speaking from my experience. Dont expect any from these folks. If people keep stealing you trash tough. If the security cameras in you neighborhood arent working, buy a ring. If someone parked in your designated spot, get to walking. Like the most nonexistent presence when you need something but GOD FORBID youre late in a payment theyll be at your door by the evening. Yea worst of the worst.
I live in Waterside Estates approaching 11 years now. The current property manager, Beatrice Freijo is promptly responsive to all issues or concerns that directly affect our primary residential home. Having been a Property Manager in my work history, I understand the trials and tribulations that come along with this position. I assure you that Beatrice performs her duties with great diligence, professionalism. She is also very kind and polite. Keep up the good work Beatrice.
Terrible communication, can not provide documentation or proof when provided. Ignores request. vendors damages property and spent years trying to get issues resolved. Empty promisesOn a side note, strictly for educational purposes. As a customer you are allowed to review a company with no worries of threats, being sued for slander or defamation. You are protected by the 1st amendment. Just have your emails, pictures and documents all lined up. In my case i have emails going back 3 years of damages done by the vendor in my front yard, back yard, gate and other items. I also had plenty of emails repeatedly trying to get answers and ignored. I even have emails that never got a reply. Also pointed out issues with documents and website that made it near impossible to follow guidelines. Also, if they contact you to remove the review, just record the conversation, Just inform them that you are recording it or keep the conversation thru email to have everything in writing.
They have been managing my community for 6 plus years. We have never looked so bad. The current property manager is non responsive to any concerns or issues. I find them totally unprofessional and would not recommend them. He clearly is not interested in following our documents or bylaws.Before you respond by saying you had a VP reach out to me lets be clear he did Not resolve the issue of email. If an E blast goes out to the community with changes I as an owner should receive it. The current property was told about it and could have sent me the email separately he chose not to.
Working with Claudia Bennis has been a great experience and look forward to more projects together! Classy, smart, and excellent in communication! Hard to find great talent like that anymore.
Keisha has been the property manager here long before we moved in 3 years ago. During our time here, she has made it feel like home. She is very personable, sweet and kind. She answers all of my questions, even the silly ones. She was always available when I needed her. Im truly sad to see her go!!!!
Martha!If no one has told you lately that you are fantastic ... I am telling you ... you really are. As a realtor for over 25 years, I have dealt with many property managers. You, sweet lady, are the best of the best. You can quote me to anyone anywhere.I hope you are being compensated for your fine and professional service.You respond quickly to inquiries and anticipate needs. Exceptional customer service! ... And by far, I hope the residents appreciate you!Big thanks and lots of gratitude. Cheers!
I have worked with several Property managers. Christy Owens exceeds all my expectations. She is not only diligent and extremely thorough, she is kind and compassionate when speaking to homeowners. Since Christy has been our property manager we have had a significant improvement in our overall compliance which made community cheerful.
I recently bought a residential property in a gated community that is managed by GRS management. I am, as of yet, only somewhat familiar with their office protocols and payment portal. And for two different situations on two different occasions I’ve been assisted by an absolutely wonderful, pleasant and throughly knowledgable representative named Ruth Ann. I can’t say enough good things about her and her ability to resolve simple but tedious little matters which I didn’t understand. She went above and beyond to help someone that she realized was not familiar with the process. Knowing that she is there assures me that any situation I have regarding my homeowners association (HOA) will be addressed. It’s an absolute pleasure that I know I can reach out to a customer service professional who is just that: a true professional.
I would like to thank Keisha and her Team over at Victoria Woods Community for the professional service they have provided for that community over the time that I resided in there. Thank you for being present and getting to personally know the residence of Victoria Woods. Now that Ive moved to another community, I really appreciate how you performed your duties to protect, respect and enforces the rules and regulations of the community with such poise and professionalism, one could not be offended. I really appreciate the job you and your Team preformed now that I dont have that same level of commitment. Thanks for a job well done!Ciao!
Our elevator has been out of order for almost two and half weeks. Most tenants are very upset and fed up. The board doesnt care what we have been through.
I received a notice that my HOA was missed . It comes out of my account and done for many years. I called and was told they switched banks and everyone had set up payments again. I asked what she needed, I sent her the payment and required docs. Then I received another notice I was late for 3 months. When I called, they had never heard of the person I spoke to? So I called several times, no response. I got on line and sent an email. I sent the payments of course. Tried to sign up on line, omg what a horrible system . Long story short they suck.
GRS has proven to me that they are dedicated to their clients. Claudia has been nothing short of perfect and such a pleasure to converse with. I would highly recommend GRS to anyone searching for management company who puts the customer first.
7/9/20 - I would give zero stars if I could. We no longer have GRS as our property management company and the property manager (PM) is gone. Yippee! This will be my final post for GRS.I am an owner and from asking questions and requesting documents, I have seen many issues the PM caused and cannot believe the PM even had a license. It will take us years to recover from the damage that was done by the PM, and based on my communications with the superiors at the company, they are just as much at fault, or maybe even more, for keeping her employed. The PM needed a lot of education and apparently GRS educates from within. I complained to the DBPR about the company and the PM, yet nothing was done.I hope you do a lot of research on this company before hiring them.5/3/20 - If you read my reviews below, you will see that I was dissatisfied with GRS quite some time ago. A GRS representative responded to one of my posts, however, they never rectified anything. The property manager had no knowledge of FL Statutes or our governing documents. The accounting dept. is another huge problem. This company is taking over other small management companies, in the area and, unfortunately, many properties will wind up regretting the change. If you are able, get out of the contract before GRS does damage to your community.Inside office staff is fine and helpful. However, I will only give 2 stars, because the people I have dealt with the most (the PM, his/her supervisor) dont deserve any. Requests for certain documents go unanswered. If a letters or other inquiries are answered at all, the response is so vague, it doesnt make sense. One of (or the only) owner(s) doesnt respond to complaints about staff - he passed the buck to one of the people that brushes off issues. There is a HUGE LACK of knowledge of our governing documents. GRS employees seem to want to spend our HOA money on frivolous projects; and I could go on...I would like to give them a shot because its difficult to change management companies, but the PM and his/her supervisor should move on to other properties.3/28/19 - I responded to the request for me to contact GRS support on 3/27/19, offered to meet with someone here on property and will await their reply.I do hope I can speak with someone different than those who have tried to address my complaints in the past. I will update this post after we meet.4/5/19 - We are now into April and I still have not heard back from GRS Management. I wonder how it can be that others have such a great connection with this company, while I do not. They have not helped me with the issues I have with management, nor do they seem to care if they meet with me or not.We are now at the end of July, and my request for communication from GRS Management remains unanswered, and additional issues have come up with our HOA management. I wish someone at GRS would care enough to respond, but it looks like nothing matters to this company other than the money they get from condos or HOAs. I want to talk with one of the owners and if customer service is important to them, someone will contact me. Probably not.
Three times I had to deal with GRS and every single one was a deceiving, very unprofessional and extremely long process to get things done.However, I have to highlight the outstanding performance of the lady at the front office , Ruthann. She was kind and proactive. She truly did everything she could to meet my needs.
My Name is Elaine My husband and I just moved to the Moorings. Brianna has been wonderful helping us transition into the community. She is always so helpful happy and attentive to everything pertaining to helping us adjust and get acclimated to the community. She is always going above and beyond to help us.. She is an asset to Grs and a pleasure to always speak with her. Thank you Brianna for what you do for me and what we are seeing being knew to the community so far. Thank you again Grs you are lucky to have such a wonderful person on your team and this community is as well..
I met a very helpful and lovely GRS employee today Ruthann, while dropping off my HOA application today. She answered all my questions. What a exceptional employee she is and has a great attitude. She even pointed a mistake I made and educated me on a thing too. Greatly appreciated with dealing with her. Thank you GRS
Christy Owens with GRS Community Management is an outstanding property manager. The most professional manager I have worked with . She takes her position very serious, Christy takes care of our community as if it were her own. Problem solves, does great follow up with getting work orders completed in a timely fashion.and holds our vendors accountable by making sure their agreemnts (contracts) with our community are followed. Chriisty is a very valuable asset to our community we are fortunate to have her.Jim GriceFrom Castellina in Wellington
I have appreciated my experience with GRS very much. The past few months we have been through a difficult time in change of managers. I think that is always a challenge for any company, but I think we are on the upswing. Of course there is always room for improvement for all of us, but I think we are working at. I look forward to the month ahead and think we can make real progress together.
I’ve been living in the Rivermill community for almost 5 years now. Shawn Thompson has been our property manage and she is great! She’s a great communicator, professional yet friendly. I enjoy seeing her around the community and at HOA meetings. I’m glad our community has gotten such a great property manager to work with. 😃
I would like to commend Christy Owens, Manager of our HOA in Castellina, with GRS Management she has always been and continues to be prompt and attentive to every question and answers with information needed and is also kind and considerate with her responses. Very happy with the service that she brings to our community.
Just want to thank GRS for all their team does to help the home owners of Ports O’Call. The young lady was so helpful on the phone and very professional, courteous and efficient in my securing a document I needed to refinance our condo. Jo Schilling
I went in the office to speak with someone about adding a resident to my household. I was having trouble, but Ruthann was able to get the problem solved! She is a great person to deal with! Thank you, Ruthann!
Everytime I need to come to the office, Ruthann has a great smile and is ready to help. What an asset to GRS. She has a great attitude and always vwts the job done!
We live in an outstanding community, and appreciate all the work and effort that our property manager (Christy Owens) performs to keep our community safe and beautiful. Ms. Owens is friendly helpful and always very responsive to any concerns that arise. Keep up the great work!
My husband and I just had the best experience with Ruthann at GRS Management. She handled the paperwork and our questions professionally and patiently. This company believes in building good relationships with people and we highly recommend them!
Worst customer service EVER!! They send me an email late at night and the next morning when I contact the person in charge of my community his response was “ This is not the day of your community, I only work 2 days in your community and today is not one of those days I can not help you and I don’t think I will have time to read your email either” wao!! You were the one that sent me an email the night before!Thanks to Mr. Davin Slavin customer service I am giving 1 star to this management company
It has been a plesure visiting GRS Community Management, the front desk girls who attended me was Farhana Miah, very professional and kindThank YouIsachy Rumbaut
As the Property Manager for Lakeside Village, Ive experienced Eleanor is taking control of the curb appeal of the property, adding beautiful flowers, illumination to the parking lot, cleaning up the front entrance from Lillian Road, and maintaining the parking lot clean of rubbish, and dumpsters marked. Keeping in mind that Eleanor has been serving our community for a relatively short amount of time. Eleonor has accomplished a lot in record time. Many of my neighbors and we had noted the fresh, clean, and affordable approach that Eleanor has adopted for the beautification of a building built-in 1974.On the second instance, Connie as the Administrative Assistant have a more personal approach with us; this happened just a few weeks ago this year when the balcony from the apartment above our apartment had a cracked concrete floor structure due to the age of the forty-six-year-old concrete and lack of regular structure inspections. This cracked balcony floor beam/joist just above our balcony could have caused significant structural damage with the likelihood of loss of limb or life. Connie quickly sprinted into action, obtaining approval from the Board of Directors to perform the repairs necessary and reducing the risk of structure failure getting the concrete repaired and sealed correctly with minimal harsh repercussions to the property and apartments affected by the damaged.
I was on the Board of Directors in 2018. I found GRS to be a great partner when it came to the management of our community. They were also instrumental in assisting us with out annual meeting and conduction the registration of homeowners and getting the vote counted for the new members to the board. They were instrumental in getting bids for needed work for our community and following up with contracts and invoices.
My husband and I moved to the Rivermill community about 2.5 years ago with our two children. I must say that whenever I have an issue or suggestion for our house and community our manager Shawn Thompson is always quick to get back to us with solutions and/or explanations. Although some things seem to be impossible to change or complete due to rules and such she always takes time to help. She herself helped us through a multiple hiccups that the previous homeowner left us with. I feel like she actually cares about how we as homeowners feel. Thank you Shawn for all you do it is very appreciated!
Wonderful experiences all around from the crew in Lake Worth. Lived in one of their communities for almost a decade. They always got repairs done quickly, are very communicative as to the happenings in the area. Willing to listen to and implement new ideas.Keisha Pepper was an amazing help anytime we needed something, had question, issues or in general.It makes me sad to be leaving the neighborhood, but would highly recommend.
I am a Realtor and I had tenants who were up against a time limit to get hoa approval for their move-in date, through no fault of their own. I have done a lot of rentals and have had good and bad experiences with management companies. As Realtors with a tenant, we hate to be put through the ringer to get our tenants approved, but I do understand that the rights and security of the property owners must also be protected. I also understand that all paperwork must be complete and legible, and everything requested must be provided. That said, the reputation of a particular management co.for a slow process can put fear in your heart if you are in a bind for your tenants approval. We all understand the process and what must be done but also that sometimes mountains can be moved if everyone pushes. My experience yesterday with Banyan was the BEST experience I have ever had with any management company. They LISTENED and they CARED about my people and they GOT IT DONE. I was so moved by their compassion and their willingness to help that I am grateful for this opportunity to share my beautiful experience. I find that everyone is quick to criticize other people when they disappoint them but not as quick to praise those who exceed their expectations. I am not one of those people.
Christy Owens has been the the community manager at Castellina the entire time I have lived here. From the beginning, she has shown amazing people skills. She communicates well with the residents and her dedication goes above and beyond on a daily basis. She is very kind and professional. I never hesitate to go to her for anything. She is on top of all tasks. She quickly responds to any emails and calls even concerning the smallest issues. Through the COVID-19 pandemic, she has kept us up to date with all changes in the community and has kept the community safe! She keeps this community functioning at 100%. Her values are unparalleled and i feel grateful for having her.
I spoke with Lexi who in 30 seconds or less was able to address every single issue that I had been trying to get answered for 3 months. She was so pleasant, knowledgable and capable. I wish there was a Lexi answering the phone in every business that I call! Dont lose her!
All I have to say is RUN! Don’t purchase anything that is affiliated with this management! You will regret it. I purchased my home in 2017 and everything was perfect until GRS took over and it’s been a night mare!!!!! I’m looking into selling my place so I don’t have to deal with them anymore!
Our staff at Villaggio is providing good service. There needs to be encouragement to select professional skills from the newer residents we have at our community. Even though they are retired, their skill value remains useful to the GRS management staff when needed. A search for volunteers may be necessary on an annual basis.
Shawn Thompson is our manager and she is great! She always responds quickly and handles all requests in a professional and timely manner.Great representation of what should be expected from a community manager. Thanks Shawn!
If it was possible to have no stars thats what GRS would be rated. My complaint with GRS is twofold. First is their late fee process. GRS has told me their customer invoice is a courtesy. Yet the association rules clearly state the fee paid is based on the invoice / statement. GRS fails to send invoices then sends a late notice that tacks on late fees. Same address, same mailbox. Dont get the invoice, but never fail to get late notice. Odd? Dishonest business practice. I submitted a compliant through the Better Business Bureau and GRS dismissed the complaint indicating I wasnt their customer. If Im not their customer then how do they have the right to be paid a late fee? Im not paying the association that money! Dishonest.
The worst company. Truly. Lisa is terrible. Biggest waist of money our HOA has. The reviews are clear.
Very helpful staff definitely do not act like condo camandos
Christy Owens is the GRS Representative for my community.Whenever I email Christy she is always very caring about my request. Christy always gets me the information that I need and follows up with me setting my expectations properly.Thank you, Christy, for making what could be a complicated process much easier for me to navigate.
Absolutely and grossly mismanaged property management company. Over the course of many years we had 4 different ones. And this is by far the worst and in its own league:-Zero response-Zero communication-Zero servicePrevious companies were always in contact and very responsive with a clear management and responsibilities structure...And on top of that they create situations when, for example, a small pothole in the pavement deliberately wouldnt be addressedand as a result will progressively deteriorate to the point of needing exuberant Special Assessment...e.t.c., e.t.c.They literally intimidate property owners with erroneous extra bills and charges.This is horrible !!!
Absolutely the most unprofessional group of people I have ever encountered! I attended orientation and all the board member kept saying is to make sure I dont hang things of the balcony! A complete waste of time. I had to call the next morning to figure how to get my number connected to the gate, my dedicated parking space, and how to go about purchasing a gate clicker. Also, property manager never answers her phone calls but does not hesitate to email you back! She told me I cant use my phone while im out with a board but I get emails 24/7 to my phone so you can email me whenever you like HOW DOES THAT MAKE ANY SENSE? She pretty much told me she wont ever answer my phone calls. Completely unprofessional! They get me so upset. I called about 4 times to make sure I could get a gate clicker and once I get there to pay for it with my debit card they tell me they only accept money orders! Why was I not informed of this the 4 times I called asking about it?? I completely wasted my time going over there. What upset me the most was when the property managers assistant told me I had to go to office depot and write up my own lease! Isnt that there job?? COMPLETELY LAZY!!
Ive been thinking of writing a note of appreciation for some time now. After renting out our condo here in Emerald Isle for several years we came to the place that my husband and I could remodel it and move in ourselves last April. Weve seen the ups and downs over the years weve owned it, so we really appreciate the way things are going right now. Keisha has been personally interested and helpful to us whenever weve seen her. Luis and the maintenance crew are marvelous--always on the job picking up trash people thoughtlessly leave for others to pick up, etc. etc. We have enjoyed the consistent cleanliness and beauty of the pool area and know that that doesnt just happen. The grounds are so nicely kept that it is a joy to live here. You are all doing a great job, and we thank you!
Many thanks to our property manager in Castellina, Christy Owens. She consistently acts with a sense of urgency on all work orders and requests. Our beautiful community is always In great hands with Christy.
I have resided at Banyan Properties Paradise Cove for a year. Throughout the my years I have never seen a property management be so caring, friendly, and hands on with their community, like the management at Paradise Cove. Whenever there is an issue the property manager Wes Sippel is always available and eager to hear my concerns. He always makes me feel welcome. Although sometimes I clearly see that he is busy, Wes is never too busy when I stop by. Looking at the amenities, they are always clean especially the pool. The management here at Paradise Cove has also placed security at night to ensure that we all come home to a safe neighborhood. The maintenance staff is also helpful and friendly.If you are looking for a place that is convenient and could easily call home Banyan Properties Paradise Cove is right for you. Above all if you are looking for a safe place for you and your family and is quiet at night Paradise Cove is right for you.
Shawn is easy to get in touch with, shes friendly, and shes of course reasonable. Ive dealt with property management companies in the past who are not any of those things, so Im glad Shawn is our property manager.
Shawn from GRS is absolutely amazing. The entire team is professional and really cares about the welfare of our neighborhood. I couldn’t be happier and recommend without hesitation.
GRS, its management team and operational support staff is by design in support residents in communities. Their support included billing, notices of important information and operational management of each community through a licensed Property Manager. As a former 8 year Board Director and past President. I highly recommend GRS to any community that wants to experience quality management.
I normally deal with many property management companies. I can honestly say that Moe & Sally were two of the nicest and most professional people I have ever had the pleasure of dealing with. While I was there they both went above and beyond, not only for me, but for other people that were there as well. Wonderful experience!!
The property managers at this company are extremely rude and unprofessional specifically Alicia Scott. When asked specific questions on the work order for my roof she cut me off, then placed me on hold only to come back on and hang up on me. The vendor they are using for my roof has not contacted them for three days to schedule working on my roof which is unacceptable considering all of the rain we have been having. They came out 3 days ago, confirmed there is a leak but do not have any urgency in scheduling repairs. I would understand if there was a scheduleing conflict or the weather preventing them from working on the roof. However there is no theres no plausible reason for not even calling to schedule repairs.
I want to give kudos to Ruthann Thibault for contacting me, the manager of Emerald Isle, at 7:30am regarding a matter that was taking place at the clubhouse.The alarm panel was beeping and must have registered with the WPB Police, who were at the clubhouse door. I immediately notified my maintenance men who escorted the police into the clubhouse and silenced the beeping.Fortunately there was only a default in the system which will be remedied via the fire alarm vendor.Ruthann resides in Emerald Isle and took the initiative to notify me immediately of the situation taking place.She is a true team player!
The list of reasons not to ever use this company is very long.1)incable of using any modern technology, must mail in forms or hand deliver. Cannot use electronic documents. Incapable of utilizing any modern technology.2) all financial transactions done by bank check or money orders, causing weeks of delays to get anything completed.3)filled out 4 different applications over a30 day period and they could not even be sure if their own forms are complete until after days of review and then noticed a missing initial or signature.4)no one ever answers the phones, no customer service, absolutely zero response to messages or emails.These are just the principal facts. Not including all the delays and mistakes and archaic means of handling money, needless to say good luck ever getting anything approved in less than a month.The final mistake is they cannot even accept a foreign person entering into the USA with an approved resident visa as acceptable. Even after twice paying for background checks and providing all the evidence from the US government I still cannot get an application approved after 35 days.Do not use under any circumstances.
I contacted the office today because I needed assistance with a w9 form that was requested for my C.A.R.E.S application. Shelby got it back to me within hours. It was greatly appreciated because the deadline was today. Thank you Shelby!!!!
GRS is one of the worst property management companies out there. They never answer the phone when you call and do not return voicemails. They are very hard to deal with. At all costs I would avoid living in any neighborhood that GRS manages.
We currently have the best property manager since Ive been president of our community.(over 9 years). Efficient, professional, personable with fine support from the GRS company.
Really bad management company. Treat owners with attitude. Keep board of directors in the dark. Are not transparent with suppliers. Dont spent time on our community making sure that is properly maintained. Be careful if you are considering working with this company on your community. Feel free to check ours, The Cove at Briar Bay in West Palm Beach, Florida.On our 2021 elections, they interfered by removing letters left on each unit without permission in an attempt to keep the sitting president which has been here for 8 years. The letter was left by owners campaigning against the current president. Be very careful with this company.
I did setup autopayment for HOA dues as soon as I moved in. They had a glitch in a system, and didnt withdraw the money last 2 times. I had to do manual payment both times, while getting late fee. Fee was written off after my calls, but why I should deal with this at all?!Also, person in charge of our community is never available. Never. Calls are not returned, emails are not answered.Also, I saw nothing useful done by HOA in our community. Nothing. Zilch. Zero.
We are very pleased to date with GRS Management Associates, Inc.They are always courteous and prompt and there for our needs. It is a pleasure working with them in our new home in Valencia Bonita.Lot 591
They are doing a great job! Property management is not an easy field especially in the demanding South Florida market. I have found GRS to be receptive to the needs of our community.
EDIT: IF YOU ACTUALLY ANSWERED MY EMAIL AS QUICK AS YOU COMMENTED ON THIS REVIEW, YOU MIGHT ACTUALLY HAVE A CHANCE. ***READ THESE REVIEWS, HORRIBLEHorrible customer service. I was a resident and moved out because of lack of enforcement of rules for certain residents. Ive called (about my refundable deposit to the HOA) several times, left messages, written a letter with no response. But you better believe they sent me a letter to remove my service animals as soon as someone complained about them. But when I called to report another resident who had 4 dogs off leash that attacked my dog, nothing was done. Another resident who kicked my dog........again, nothing done. Poor poor poor customer/ resident service. What do they actually do?? My landlord had to call the tell me about my refundable deposit. But these scammers wont even return my calls. Such a joke
We have a great property manager at Rivermill in Shawn. She is very professional, responsive, and on top of things. We have great confidence in her ability manage our community.
In my five year experience with GRS Mgt. I have found the organization to be very professional.Our property manager Leslie DiStefano in particular has been very informative helping us to better understand the specific rules, codes and regulations in living and governing a Condominium Association. She is also quick to remedy a problem suggesting professional vendors from an expansive list she has no doubt accumulated in her many years of experience in the field.Tom CostaPresidentAndover Condominium Assoc.
Got a parking violation, tried to remedy the issue but neither of the provided phone numbers work. Ive lived here for over a year, this Management Team is a joke. Do your jobs and start acting like an actual business.Whoever wrote the ticket also lied about the date of issuance because I wasnt home last night until midnight. Good thing Im moving. This along with the broken mailbox where you can access all of your neighbors mail and packages is ridiculous. I highly recommend looking elsewhere before settling with this place.
We are very happy with our management by GRS. That directly relates to Lori Frezer, who does an outstanding job in handling every issue that comes up. She does so cheerfully and professionally. We couldnt be happier!
This company has no idea of what customer service means. If you have a problem with them (and trust me, you will) be prepared to spend hours, if not days, trying to solve it. even if it is their own fault (like they lost the documents you mail or gave you a wrong account number) they will have you waste your time and effort by forcing you to start the process all over again. After being two hours on the phone with them, you will end up with no solutions for issues that would be very simple for them to resolve if they wanted to, especially when they created them by doing a poor, inefficient job.Honestly, the only time I felt actually being helped, was by Courtney Buchan, wchi is a very nice and professional person. But for that, I had to skip work and personally go there after trying to resolve the problem during a week via email and phone.A Reply to the propietary:Sir or madam, sadly, I have to day that after these these months, the experience with your company had only gotten worse!This is probably the company with the worst customer service in South Florida, or at the very least, the worst that I have had to deal with. Every other month, I have to email, call on the phone, and even sometimes go personally to their office just to solve messes they create!! If you are lucky, they will respond your emails or return your class two or three days after to reach them, and even then, they act as it is all your fault and you are just bothering and annoying them.Just the last example, they recently change the software being used to process the assessment payments online. So, all previous accounts got lost. The first letter I got about the situation, was a past due-date notification, indicating I had to pay a $50 dollars fee because I did not make the payment in time! It took me months, over 10 frustrating phone calls and 20 email exchanges and the best I achieved was they waiving half of the late fee. Sadly, I wish this was being the first and only time I have had to deal with their deficiency!
My property is not maintained well. I had company in March and was embarassed at the lack of care, especially the side of my house. Always has weeds, is not edged. I need to write it up each time every time I return to Florida which is frequently. I had to hire private help to get the work done properly.
Christine Blundon, the former property manager at Banyon Properties, managed the rentals for the Rivermill Homeowners Association. She is, by far, the best property manager that Ive ever worked with for the 30 years Ive been renting property from coast to coast... Yep! Best in the USA!!! She is professional, considerate, responsive and extremely detailed. She watches out for the tenants as much as her boss. You wont have any question that she is working hard for you to make sure your rental is safe, secure and comfortable. Rivermilll HOA and Banyon Properties was very fortunate to have Christine looking out for them and Banyon had a STAR on their staff!!! Thank you, Chris! Youve helped us with 3 rentals over the years and we had been in Rivermill for 4 years... the best of the best! Our family is forever grateful to you for the wonderful job you do! Banyan will never be as good without you!!! ZERO STARS WITHOUT CHRISTINE!
I have dealt with Keisha Pepper of Emerald Isles (Banyan) many times. Besides being an amazing human being, she is quite a professional. Returns the calls tries promptly, tries to go out of her way to accommodate Condo Owners and their renters. When she started spreading thin she recognized the need for an assistant, Nicole - it takes a character to recognize that you will do a disservice to people if doing it alone.I hope that Keishas superiors recognize what a gem she is and make sure that she retires from Banyan many many years from now.Mikhail
The staff, especially Keisha Pepper was so helpful and friendly. The work was done promptly and efficiently. I am a realtor and deal with a lot of HOA, and this by far was the most efficient. Thanks!!
I had never dealt with anyone more unprofessional than the management team at Banyan. An an application for a new tenant took 3 weeks to be processed, calls never got answered, emails never got a response. When the application finally got approved, the tenant was given an appointment, that they said it was the only time available an could not be changed. I believe they forget that we are the customers and they are here to serve us. It has been over a month now and the tenant just got his parking stiker. Great awful job Banyan
GRS Community Management is one of the best property management companies in South Florida. Mayra is excellent and has provided outstanding service to the community.
I have been a tenet since early March. I was approved and screened through this company, but I have yet to receive my parking decal, as the process is nearly impossible for someone who works a full-time job. I also asked about handicapped accommodations as I am disabled and was told (weeks later, if I may add) that I have my driveway for that reason. As much as I love my neighborhood, I must admit that there is a huge lapse in communication with this company. Three people in one house with no access to street parking can be extremely frustrating. Disappointing agency! It is more of a hassle than a relief to deal with this HOA
Banyan Property Management has the worst service ever. They never answer the phones, return email or calls. I can not believe they manage more than one property. I dont want to put the entire company down because you do have some Property Managers whom are responsive. But for those that are not, for the longevity of the company.......fire them. They are giving the company a bad name. Customer Service is everything.
Our community uses GRS management and they are the worst. We used a property management company prior to them and they were great. I am confident the people in charge of selecting them receive some sort of kick-back to keep them in charge of our neighborhood.
In the irrigation and landscaping industry we come across many property management services and Banyan has consistently maintained a standard that has set the bar for others. I recommend Banyan Property Management as the go to team that will help improve your community and keep you up to date. Property managers like Lisa Riddle and Keisha Pepper have changed the way I look at management services. Many thanks to Banyan Property Management Services.
GRS is a rip off! They continue to charge me late fees although I mail my payments in on time. They claim that the lockbox is checked and deposits are made daily! This is a lie! Ive mailed my HOA payment directly from the post office in west palm beach to their lockbox in Miami and they claim the mail takes about 2 weeks to get there!!! In what world!!!!! Ive mailed letters out of state and theyve arrived within 3-5 days! All they want is to increase their revenue from fees, fees and more fees.
Working with Claudia Bennis and Kathi Dougherty at Emerald Isle at Laguna Lakes has been an exceptional experience. They are extremely knowledgeable and really care about their community. Thank you both for all your hard work!
Ralph Lopez and Elaine Rivas are the best! I always get a fast response to my emails. I love the community! The grounds and buildings are kept up nicely. The HOA fees have remained the same for many years. This lets you know that the HOA is run fair and efficient. My only complaint would be for my neighbors... I wish they would have some respect and keep the community clean.
They deserve 5 stars for being crooks. However they dont advertise that service. When it comes to Property Maintenance they dont do squat. When it comes to collecting money and doing nothing for it they are good at it.
WORST CUSTOMER SERVICE EVER. My family has lived at Mallory Square for over a decade. Banyan provides no customer service whatsoever. They never answer the phone nor do they return emails. The grounds are in appalling shape. They do the absolute minimum. They hire subcontractors that steal from the homeowners (UPS and FED EX packages, bicycles, etc.) and they do nothing. They provide no courtesy at all. They are terrible. Do not buy or rent here. I give them an F--.
Shawn, from GRS, is always very responsive, kind and knowledgeable. She is willing to get to the root of problems and makes sure the property is well maintained.
I cannot believe a company like this even exists and doing business in Florida, and have control over so many peoples lives. A home is usually the biggest investment in a familys life. GRS mgt. co. is out to destroy your property value and your quality of life. Every turn with them s a money grubbing scam. Money, money, money--no service, rude, sarcastic, miserable property managers and employees. They will say your payment is late when its not. Theft, plain and simple theft.
Yes Shawn Thompson 👏 🙌 does a great job with Country Glen and Rivermill HOA in Lake Worth Fl. She gets the job done when asked of her and GRS Management. Great job Shawn. Don.S Country Glen At Rivermill.
Kevin Quinn and his team at GRS were awesome to work with! Super fast and responsive! It is refreshing to work with companies like this with such great customer service. Keep it up!
Great working with Lacy and her entire staff.What a very dedicated group.Karen was super whenever she had any children eventsI observed Mike and Brian as they addressed all issues
Excellent association management. I always hear my friends talk about how unhappy they are with the way their HOAs are run, but my experience has been the complete opposite. When problems within the community come up, banyan property management services addresses what they can within the bounds of the association guidelines. We have all been very pleased with how things have been managed.
A lot of the experience was confusing. I needed to call for explanation.Hope that improves with time.You still need to find the money for auto doors.You still need to cantor to people with canes and or walkers and or wheel chairs.We cannot open the manual doors and if we are alone we have to leaveNot all of us are golfers or physically active. But we live here to take advantage of what the life here in wycliff has to offer in other ways
My experience with GRS Management has been Amazing .Company from the top down is professional , friendly , responsive andpolite to all my needs and community (Drexel Park) needs .
The management team of Lacy and Shemeda gave us excellent service as did the social director Casey anther assistant Karen. We are extremely happy and hope they stay forever
I chair the ARC committee at Villaggio and Assistant General Manager, Shameeda Jabbar, acts as the secretary to the committee. My experience in working with her over the past several years has always been outstanding. Her work ethic and diligence to detail is a vital asset to the functioning of the ARC and the community in ways that continue to make Villaggio a better place to live.John Bernath
Nobody seems to be aware of where the payments go for the HOA, I pay through my bank and they NEVER receive them in time. Theyve lost now 4 checks and have the nerve to charge me late fees. Enroll in their resident portal? Good luck. No accountability, no return phone calls, no customer service. IDK why communities continue to use them. Really fed up!
This is one of the best experience that we ever had with this company especially the real estate agent Dwayne was very professional and very friendly he helped us through the process until the end I highly recommend him and his company, he was straight forward no around the bushes and fast responding
This company has been with us for over 8 years and has made many improvements to there system.Our manager goes beyond her required hours to keep our community looking good and handling everyday problems with professionalism.Harvey
Worst Property Management company!!!! Horrible customer service, no resolve nor replies to my complaints! My entire backyard is muck and weeds from lack of proper drainage , cant walk without sinking up to ankles, red ants for months , now sprinklers on in the xcess of 24 hours non stop! Cant even walk outside!Do not use them ....any others are better. They do not enforce any of the bylaws. Waste of HOA dues! Cant wait to get rid of them and the Landscaper, rude lazy . Cove in plantation. Dont deserve even one star
No dealings with GRS corporate other than to report that emails regarding GRSs Villaggio web page should not refer to it as Villaggios website (because it is NOT our website),and that the text on the Estoppel Reqeust Form on your website is confusing.On site staff is great!!
Can you leave no stars! They dont provide a service at all. Dont answer their phones or emails. Send a letter that you have a credit and then a late notice bill! Who is doing the accounting? I dont think anyone even works in these offices. Most horrible company I have ever dealt with hands down!
I give NO STARS, but it wont post unless I put at least 1!!!!!! This company borders on criminal practices! Besides the most uniformed people I have EVER SEEN! Once in an EXTREMELY rare occasion you get lucky to get someone to help even slightly! HOW THIS COMPANY HAS NOT BEEN INVESTIGATED I HAVE NO IDEA! Example: second week of June went IN PERSON to get condo-docs was told TO MY FACE they dont have them there, I was given a Ft. Lauderdale phone # which was their insurance company! Had run around again, then finally I called back and was LIVID and PRESTO they emailed me the docs for free! The week of the 22 I emailed them, FROM THEIR WEB SITE NOT to make HOA withdrawal the new owner will. THEY TOOK IT OUT WITHOUT MY AUTHORITY AND CAUSED THIS ACCOUNT TO GO INTO OVERDRAFT (i WAS PREPARING TO CLOSE THIS ACCOUNT) NOBODY KNOWS ANYTHING! The money and sale information was sent over from the Title company June 28, as of today they say I still own it.THIS IS INSANE! Tonight I was told I needed to request in writing MY $428 + $36 FEE That they took out!!!! I thought on the 28th. I was finally rid of this company and their UNPROFESSIONAL PRACTICES..BUT THEY ARE A NIGHTMARE THAT JUST WONT GO AWAY!
This is the worst management company ever! They dont return phone calls. Ive been waiting 3 months for them to change the burned out exterior lights around my townhouse. And to top it all off they threatened to tow my car because I parked in a no parking zone even though my hazards were on and I was only there for 15 minutes! During that period of time they managed to place a giant sticker on my car that was impossible to get off.
What a wonderful and friendly front desk! 7 stars to the 2 ladies up front-Ruthann and Dulce. Super helpful and friendly! I hope to deal with these GRS ladies in the future!
Extreamly POOR if I had that choice! These people are the most unprofessional people I have ever had to deal with! I am in the Real Estate business and I have dealt with other HOAs but never anything like this one! How can people on a board ever consider having Banyan Property as their managment company??? They need to fire and hire ALL new staff if they plan to stay in business!!!!!!
Courtney Buchan from GRS was amazing. She was able to coordinate and work out a last minute emergency that needed to be done for a closing. She was efficient and prompt. Kudos to you Courtney!!!!!!!!
They charge a fee if you pay with a credit card, very high fee. UnfairAmerican Express Card not accepted.They charge a fee if you pay with your checking account.Correct me if I am wrongThe only way you can pay your bill without a fee is a check.Not good at all
They are the worst management company i have ever had. They never answer or return your calls, messages, or emails, yet proceed to send you a letter if there is dirt on your driveway or roof or your dog barks. They really need to improve their quality of service and response. Its sad to see so many other clients are as miserable as we are :(
GRS is handling my community, Trevi Isle, in PBG. They are doing a great job.
Truly AMAZING people. Since I stepped into the office I was immediately assisted. I saw an incredible staff at the front desk, helping every single customer, very dynamic and caring! I am absolutely impressed with this office which out stands from many others.
Writing a formal complaint to DBPR today. Words cant begin to describe the utter disgust Im feeling right now. Useless group of idiots. Praying I can get them shut down. Ive already contacted my attorney. ... after reading through the reviews, ONE WOULD THINK THAT GRS WOULD STOP SPENDING MANAGEMENT DUES ON POSITIVE FEEDBACK AND CONCENTRATE ON ACTUALLY DOING THEIR DAMN JOBS. Now Im even more disgusted than before.
The front desk receptionist Sally provided unforgettable customer service. She was extremely helpful and attentive to my problem. She was kind and courteous and helped solve my problem in a timely manner. Thank You Sally for your help!!!
Tour company manages the building were I live. Just called the manager Mr. Grant who used the F word to show dislike regarding call. I was being kind and said no reason to get upset, he asked who gave me cell and was very rude, used the F word again and hung up on me. Totally uncalled for for a business that deals with costumers all the time.
This is a terrible property management company, not that there are any good ones. If your HOA is considering Banyan be warned they are unresponsive to residents (as Christine Blundon has clearly explained to our members I work for the board and do not have to respond to residents), if they respond it will be to advise you: a. it will cost you money b. not something the HOA takes care of c. be done shortly, which means in no less than 6 months d. confuse your issue with someone elses and then be totally rude to you when you try to straighten it out e. lie to you. good luck
I have had good experiences at our HOA, especially with Mayra Nall. She is always helpful and responds quickly.
Ive been having trouble with figuring out how to pay some fees, the women at the front desk were very helpful and were able to answer all my questions.3 starts because they are charging me a late fee for something i didnt get a notice for, instead of letting me talk to someone to take it off, they had to put in a request to have someone remove it.
Ruthann was very professional and helpful. Front desk is the first person you see and she greets you with a smile
The worst customer service I have ever received!!! There is no one available, I always have to leave messages and never get a call back and emails are the same. The took out our HOA for the month even though we moved and they did not reimburse us, its taking over a month now to talk to anyone there. Wish I could leave no stars. I am contacting the BBB!
Every pool in the county open except ours. 90 degrees and kids forced to play with hoses in driveways instead of the pool their parents pay for. Just sad. Everyone in my community is upset. Lazy and incompetent management company.
This is the most unorganized property management company I have ever worked with. No one seems to care or want to take responsibility for anything. I really dont know how they obtain so much business with pitiful customer service record. Im glad HUD is coming down on these HOA for the way they discriminate against certain buyers.
Villaggios staff is fantastic. How lucky we are to have a friendly, hard working, and can-do staff. As they say, Dont mess with success.
If there was a way to give this place negative stars, I would. This is a place full of lying property managers. They are full of promises and then they will harass you and turn your community into a horrendous place to live. If you are looking for a property management company, go elsewhere. This one is not worth dealing with.
Dos Lagos is the worst place to live. Do not rent from them. Christine Blundon is a crook. She pockets half of the rent from the foreclosure properties. BEWARE the lease is a month to month lease and they can terminate the lease at anytime. The residents are very nosy. You will not get your security deposit back. WORST PLACE EVER !!!!!!!!!!
GRS and specifically Claudia at Emerald Isles at Laguna Lakes does a fantastic job! We love working with her!
Ruthann was extremely helpful and professional! She uncluttered and streamedlined my stuff and helped make a stressful situation into a relief. Thank You!!
Worst management company ever. No competence whatsoever. It is shameful how they treat first responders living in their communities. You shouldnt have to fight for legal access to your residence, especially when you are exhausted from emergency response. I cannot wait to move out of this property. God help the person who rents this unit after me.
Today I was in shot!My 6 sellers took 3 days to sign the contract and didnt have time for me to request the by laws, so Karen Auger the person in charge of this was amazing not only gave the same day the documents but she didnt charge me the $75.00. Thanks karen, you save my day!!
Ruthann at the front desk is wonderful to work with! Very responsive, accommodating and professional. Great customer service and a pleasure to deal with!
Negative 5. Our lawns r just weeds The fence surrounding my community ihas been cut, a nice walkway for area neighborhoods. Dead shrubs, giant pot holes, mold in swimming pool a laughable tennis court and a 1970 clubhouse complete w/shag carpet.The worst mangement co. Ive ever seen. If it doesnt rain our grass, I should day weeds, are brown. O(n the plus side the Weeds have pretty flowers.
Total reviews rating 3.5
199 Reviews for GRS Community Management 2023:
Review №1
2022-06-27I was greeted very friendly by Farhana at GRS. She made the process super easy. I’m so grateful to be working with such a professional staff as I am a Realtor which makes my job so much easier. Thank you!! Iryss
Review №2
2022-06-09Our experience with GRS has been quite pleasant and hassle free. I’m not sure what experiences everyone else has had but if there is ever an issue contact Ruthann. We have had all of our issues sorted out very promptly by this lovely lady. When we moved into the community she made sure we had everything we needed right away and she was a pleasure to work with. Thank you Ruthann for all you do!
Review №3
2022-04-18I work with many associations being in the real estate title business. There is one employee that makes doing my job much easier. This is not common with most management companies. Marlo Nero, has been a huge help with anything we need to get a closing done. She is always prompt with her responses and very pleasant to work with! Thank you Marlo!
Review №4
2022-07-22We recently put my late mothers villa on the market for sale. Our realtor left an open house flag outside flying from the roof area.I received an informative e mail from Lisa Hoffman at GRS. She politely stated that business signs are prohibited in Tiburon II. Also she attached the written section of the bylaws.Lisa was extremely polite, professional and informative in her emails and conversations with me.No question, I was in the wrong but with her disposition and compassionI never felt like I had to be in the defensive mode.I can tell you from being a resident here over 15 years not all management companies are alike.Excellent customer service these days is few and far between. I just wanted to take the time to compliment Lisa and say that I was a pleasure dealing with her on this matter.
Review №5
2022-05-07Ruthann,I just wanted to express my gratitude by saying thank you for all you did yesterday.Ruthann actually made my day by going over and above to resolve an issue and concern I had. She personally came and found me on the building to delivery the great news that my issue was resolved.Havent had type of customer service delivery in a very long time!Keep that energy Ruthann.
Review №6
2022-07-11I have been calling and emailing them for months with no return phone calls or emails. I purchased a home in lake wood community and the lamp post has been out since my purchase in April. No returned calls. I also am a previous renter in the fountains country club and had made a $700 refundable deposit which grs happens to be that property management company as well. I have called numerous times to be transferred to a voice mail with no returned call. I have emailed them numerous times as well with out a response. My deposit is refundable and owed to me. This company is the worse!!!
Review №7
2022-07-07I just want to say thank you to George for getting things done at Waterside. After 4 years of requesting services and having my concerns ignored in addition to seeing no results, in just 2 weeks George has made a difference. I must say when I first heard from George, I was skeptical but unlike the others before him, he actually responded to my concerns and is currently addressing the needs of the Waterside community. With George being around Im confident that this property will be one of the best! Thank you again!
Review №8
2022-07-19Useless. Unhelpful. Rude. Do not rent or buy apartments with this company as HOA. Poor maintenance due to contracting with insufficient companies such as lawn maintenance. I would give it no stars if I could. (Photo is fence broken by lawn maintenance staff)
Review №9
2022-08-12Ruthann and the front desk in general are always extremely helpful and friendly! My kids love going into the office to speak to the front desk ladies and enjoy an ice cream in the waiting area! Ruthann especially has been so wonderful since day one, we had just moved here and she helped us with so much from our HOA, to finding doctors etc. Thank you Ruthann!
Review №10
2022-08-08I am the owner of multiple properties in multiple communities that are managed by GRS . My experience with the company as a whole has been great but there is one individual that I would like to acknowledge as an outstanding employee and customer service representative. His name is Daniel W . Daniel has answered the phone on a number of occasions in the past few years and each and every time I have any sort of problem or questions Daniel has consistently been able to handle all of them with such an awesome attitude and respect!! If only we had more Daniel’s in our workforce life would be so much better. I only gave him 5 stars but he deserves 10 Stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.Thanks Daniel !I hope that GRS knows how valuable you are as a person and an employee.Best regards,Frank PerniceKeyes Realty Wellington