Online appointments
No
HomeRiver Group Tampa Property Management in Tampa
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Location on the map
Tampa, Hillsborough County, Florida, US
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On-site services
No
Phone: +1 813-600-5090
Site: https://www.tampa-propertymanage...
Site: https://www.tampa-propertymanage...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
Hi,Just a quick note about our relationship with Mary Brodeur from Home River Group.Mary has been a big help with our dealings with our tenant at Evergreen in Port Saint Lucie. She has been instrumental with our negotiating of our new lease during the tumultuous times of the real estate market and the economy.She is an excellent Real Estate Pro and We appreciate all her help.She is an asset to Home River Group.
I rented for 4 years with Homeriver group and the last two years were horrible. The neighbors had a shoot-out in front of my kids in front of my house, I was overcharged when I called Ann I wouldnt get a response, then I reached out to Alex and he fixed the problem for a month then the same thing started happening again. So I decided to move at the end of my lease and I just received a bill charging me twice for everything keeping my 1500 dollar deposit and saying I owe them more money on top of it. Call Cheryl and not to my surprise she doesnt respond either.... Stay away from this company the maintenance doesnt fix anything and they charge you for calling them for the same reason. They said its an investment group that owns these homes and they dont care about the little people at all.
Excellent property management! Ms. Linda White does an outstanding job managing Bloomingdale Village Homeowners Association. Her hands-on management skills have improved the appearance of our subdivision and enhanced property values. I highly recommend Ms. Linda White of HomeRiver Group!!
I worked with Homeriver and specifically realtor, Bridgette Daniels, to sell my Odessa FL home. I am an investor and was selling this from a far so finding a realtor that I can trust was really important. Bridgette offered tons of experience within the market and offered excellent advice, all that lead to a quick and easy sale at a price I was extremely satisfied with. Highly recommended!
Bridgette Daniels is a great example of what a property manager should be. She took over our lease after another agent went on leave of absence. She was very professional and responsive. She is experienced with all types of situations and our only regret was not having her as a rep the entire three year lease.
Worst property management company Ive come across. The company is quick to take your money and charge fees for anything. Theres literally a fee to PAY your bills (mine is $44 just to pay). Theres also a $10 monthly fee for a $2 air filter that does NOT come every month.The communication is terrible. My agent has been replaced several times and no one is helpful nor do they know how to resolve basic disputes. Ive used these guys when I was a renter and Ive used them to manage my properties. I will not recommend.
I was very pleased to deal with Linda. She handled my issue professionally and promptly. My account problem was solves within little to no time because Lina was following up and updating me along the way. I preciate your hard work Linda.
We moved in to our rental here in Lakewood Ranch Florida on 6/10/22. On the next day ( 6/11/22) our main ac unit stopped working. An ac technician came out and based on the report , a part in the unit has to replaced. Today is 6/28/22 and we are still WITHOUT ac here in Florida. We are getting the run around from our agent at Home River Group ( she states that the homeowner is impossible to get a hold of to okay the service repair. We have 4 kids ( one is 3yr old girl) and we have been dealing with this situation for quite some time. I am not sure what we can do. It clearly states in our lease that the landlord is responsible for heating and air conditioning systems We are trying to be as patient as possible but enough is enough. Hopefully someone of authority at Home River sees this and addresses the situation.
I am a current homeowner at the Towns Of Summerfield Creek in Riverview Florida.Home River Group is the property management company that myself and the other homeowners here in my community pay to manage the property they do a horrible job seeing and catching the issues like landscaping and other maintenance problems going on in my community! This is a brand new community and when Ive emailed the property manager Kevin Perkins he seems to have an excuse or a smart remark. Guess they forgot who they work for and theyre only contracted by myself and the other homeowners. Oh well.... the same way we hired them per contract we will have to let them go. Definitely would NOT recommend using HOME RIVER GROUP!!!👎👎👎👎👎
This is my first venture in owning a rental TH. HomeRiver and especially my PM Audra DeRosa have been very helpful and responsive to all my questions and concerns. It has been a smooth process and I would recommend their services to anyone looking for a Management company.
Incredibly disorganized. Using their platform to communicate with their employees is like talking to a brick wall. Tried to apply to rent a place only to find out its under contract but will continue to refresh online listings to make it appear as a new listing for the property to scam people out of more application fees. Instead of holding my application, they swap it to a completely unrelated property without authorization in an attempt to remediate. Terrible and frustrating experience.
This company is TERRIBLE. We moved here at the beginning of January with a newborn. We emphasized how vital is was to make sure everything was clean. They promised the house was clean & the yard was mowed before we moved in. I even contacted them a 2nd time before hitting the road from Colorado to FL. Again, said everything was taken care of. Onve we arrived, the home was not mowed. Bricks were on the porch. Debris was everywhere in the yard. 1st time seeing the place and hadnt even gone in yet. Windows were open, bugs were caked on the window and multiple dead/petrified frogs were in the home. Garage had webbing covering the garage door. They gave us multiple problems revolving money after we had paid a deposit. They will get you with the fine print. When I called them they replied, there was just a storm and bugs are everywhere in Florida. (My fiance is a native, just saying) They took several days to get back to us. Never got taken care of. We are very disappointed and just plain sad. Maintenance takes forever to come by, only seen them once in 6 months and have contacted them several times about issues around the house. Leaking sink that builds up mold, and we have a baby. I can not express this enough, rent from anyone but this company. Penny Pinching and RUDE. They dont care about your well being.
Linda White is always as pleasure to work with as a vendor doing landscaping for multiple communities that she handles. She is always fast to respond to inquires and issues. We look forward to doing more business in the future.
I am very pleased with our HOA. Tiffany is so amazing! Our community is a place that Im definitely proud to call home. Thank you for all the efforts you make in managing our beautiful community.
You don’t have an assigned manager, no provided contact info. Your to make Maintenace requests on tenant portal yet it’s taken 4 days shy of a month for a response. They provide NO grace period to pay rent. It’s due on 1st or very expensive late fees assessed. Pay ur rent 8am est on 1st and takes 2-3 days deduct from bank. UPDATE- the problem has been resolved re: the turnaround time for Maintenace repairs. They are fixing my sink. I had to add to tbis one as Google does not allow you to make more than one review.
Purchased a home that was in a HOA managed by HomeRiver. We had various requests and needed various documents to close, our the representative responsible for our HOA Community was Linda White, she helped us get what we needed. Which my wife and I appreciated greatly.
Mrs Linda White is an outstanding manager from HomeRiver Group Tampa!She is very professional, thorough, reliable, easy disposition and pleasure to work with on a daily basis!
Not everything goes great sometimes and I get that. Unfortunately this is one of those time. The last few years renting, Ive telt directly with the landlords. This time Im having to go through this management company.Well here goes. My a/c unit stopped working since last Friday 3-4-22. (Its been 81° in my apartment)Ive called in the work order several times. Sent an email too. And have had no response to my email.I did receive one call from a small a/c company on Sunday. But all but 1 employee had covid.Its now Tuesday morning 3-8-22. And Ive finally received a call from another a/c company. (They received my work order at 9pm last night)And said they would send someone later today.This is so not right ❗🤬
Our community has just signed up with them and they are doing a Fantastic job so far. Tiffany is assigned to our community and she is wonderful .
Tiffany manage the community that I live in, she is a awful manager. She dont return calls, send letter to the wrong address, doesnt respond to the whole board only one board member, dont respond to emails in a timely manner I can go on and on about how shes not interested in our community her main interest seem to be violations and fines.
It’s was a pleasure and very refreshing to work with HomeRiver. Linda White was very professional and responsive, superb customer service. I couldn’t ask for a better experience. Thank you so much!
One of the worst companies to deal with they are the Hoa for my townhome community. They poorly communicate. They charge you for services that you don’t even have set up. And it seems like the buck gets passed along I wouldn’t recommend them at all I’ve been in this community five months and they lack accountability.
Linda oversees our community and does a great job with quick responses and taking action. She is constantly coming out for site visits and communicates really well with everyone.
Blake took great care of us and our sprinkler problem.My husband contacted him and he promptly sent some one out to our home to repair it.We highly recommend HomeRiver group Tampa.
HomeRiver and specifically Linda White have been very responsive to requests for information supporting our condo units here in Tampa. We are very appreciative of their timely and thorough response to our requests.
Being the HOA President of Heron Pass Community, Tiffany Davis has made navigating our community a pleasure. She has been very supportive and available at all times. She is knowledgeable about her job which makes me look like pro at my job. She has a serve first mentality and this makes our community function well. Thank you Homeriver for assigning Tiffany to the Heron Pass Community.
Marcus Compton is a top notch outstanding agent. The Best! He has been taking care of our rental property for many years now. What we like best about Marcus is that He responds promptly to any questions and concerns. He fix whatever problems we may have and takes care of our rental property. He does a very good follow through. He is very knowledgeable about the property market and he will not give you meaningless or unrealistic expectations. He will find the best people to rent the property. You are in good hands if you have Marcus Compton as your property agent!
Home river has been working with our community since inception of HOA, they have done their very best to keep the community running as smoothly as possible. Have to give a thank you appreciation to our property Manager Linda White she has been trying hard to stay on top of all concerns when dealing with our community, and it has been a pleasure working with her. Want to thank her for helping with HOA as I have been president for past three years and her assistance and dedication to our community . Thank you for all your help. Ron
Update - After working with Linda as President of our board I can say she goes above and beyond for the community. I would highly recommend working with Kinda for any existing communities in the area!We had some issues with HomeRiver in the past due to the representative assigned to our community. After meeting with our new HOA board discussing the concerns we were assigned a new rep Linda who has been wonderful. She’s always willing to step up and help us with whatever we need and answer any questions that have come up.
The HomeRiver_Connect group has been a great help when it came to finding the right tenants to live at my home. They always responded on time and worked with me to accommodate and convenience me the best way possible. I recommend their services to anyone who is looking into taking that step towards renting their property. I have to personally thank Marcus Compton for his great help and assistance in making this process very easy for me. He is easy to reach whenever I need help and always answers whatever questions that I may have.
We rented a home from the Home River Group based on their excellent reviews. It’s been a long time since we rented, and we wanted to ensure the process was as aggravation free as possible. Renting from the Home River Group thus far has been a big mistake. We were not allowed to view the home before we signed the lease as they said it was under construction (remodeling) and it would be a safety issue. Since it is so difficult to secure a house in the Tampa area, we went ahead and signed the lease presuming it would protect us from any issues. However, upon moving in we immediately started noticing issues with the air conditioning. One of the bedrooms was ten degrees warmer than the remainder of the house and often the house itself would not cool below 80 degrees. The property manager insisted this was our fault and that we were setting the thermostat too low (73 degrees). He insisted we set the thermostat at 75 degrees and that would fix the issue. Shortly thereafter, the AC quit completely leaving us at 87+ degrees for almost 48 hours. We had to call multiple times to get the issue fixed and have them send somebody out. The AC now does work for most of the house, just not the one bedroom. In addition to the AC being a problem, the house was infested with roaches, silverfish, spiders, and a myriad of other insects when we moved in. We paid a large sum of money to mitigate the insects even though in the lease it clearly stated that the landlord was responsible for initial insect control. The dryer vent also was not properly cleaned and still has not been. It is so clogged that our dryer cannot dry the clothes unless we remove it from the vent or run a cycle two or three times. Our master bedroom sliding glass door does not seal shut allowing lizards and more insects to enter the house. The front door is warped also leaving a gap for pests to enter the house. And finally, there is a random leak under the kitchen sink. We were told since it doesn’t leak consistently it will have to continue to leak. We did have a few other problems that they have since corrected. There were eight outlets that were not working properly or very loose, creating a fire hazard and the hot water spigot for the washing machine was leaking. We agree that it is hard to know the problems a house may have until it has been lived in. However, we have occupied our residence for over a month now with little to no resolution for the problems. We have contacted our property manager and several other people at Home River Group to no avail. They do not return phone calls, text messages, or emails.
Thanks a lot for letting us do a pressure washing on your property.Thank you to the managment team and Mrs. Linda White.We are here whenever you need us to clean the carpets, floors, paint, moving, etc.God bless you.
Linda White Community Association Manager of Bayshore West Condominiums was a pleasure to work with. Great communication and response time
Linda White is our property manager and she is doing a fantastic job. She is very responsive and knowledgeable, and is great at following up. One recent incident that stands out to me has to do with a car that struck one of our gates and destroyed the hinge and motor. The auto insurance company originally denied our claim but Linda didnt take no for an answer and now they are paying IN FULL to replace our gate. That saved our association over $7,000. Im very happy HomeRiver hired Linda because shes been a huge asset to our community.
I cannot speak more highly of Marcus Compton and HomeRiver Group! Marcus managed my property for over 12 years, securing several quality tenants during that time. His efforts allowed to me totally hands off. He was well apprised of market conditions and set the rent accordingly. Whenever there was an issue with a repair, he responded quickly and found a cost effective solution. He always had my best interest at heart and I could trust him completely. When I made the decision to list my property for sale, he was the only choice for a listing agent.
I live in Riverview Lakes and we are managed by the HomeRiver Group. For the longest time it seemed as though we as homeowners had to wait a long time to receive response and communication from them, that is until their new property manager, Linda White, took over. She has been so responsive. Its like a night and day difference. On behalf of our entire community I want to thank her and the HomeRiver Group for their continual commitment to professional excellence.
The wife and I have been looking to move back to Florida and out of all the Property Management Groups we have been in contact with we were shocked at the application fees HomeRiver Group charges. We have paid between $35 to $65 for application fees and to us that is reasonable but when we saw a house to rent in the area we wanted the app fees from HomeRiver Group were $150 per person that is $300 just for the app fee for a $2100 per month house that is 10 times the amount we paid with others....I have had personal background check done me to apply for government contracts that werent even a tenth of that fee. Look close at any contracts you sign with this company. The only reason I gave two stars is that the person we chatted with there was very polite and professional. We wont do business with them however, not at that price.
I have been working with Linda White for the past couple of months now. She has been amazing to work with. As a business development manager, communication is key. Linda has always been on top of anything I have asked of her. I am very excited about this opportunity to work together and look forward to many more in the future.
Blake Slusher has been so responsive and professional.I have requested documents for months ( previous Managent company, and current). With no response, once Blake responded, even after business hours, his dedication is amazing!I am happy to have a responsive management company for a change.Thanks Blake. !!!
As a homeowner, Ive had the opportunity to work with Linda White from HomeRiver group as she manages our neighborhood HOA. She is been great to work with. She is incredibly responsive and will always follow up. Moving to a HRG managed HOA from another has been so refreshing. HomeRiver Group has such a high level of customer service. Thank you Linda! You are the best. Please dont ever change communities. :)
I had a great experience working with Linda. I requested some documents that were needed in a timely manner and she provided them in such.Riverview lakes
Wasted a day finding this property. They send me request to apply at 6pm. Paid them $155 Property was ALREADY RENTED. A week later and it’s STILL for rent on realtor.com. Don’t waste your time with this bogus company. I scored an 843 of 1000 (1000 highest) on and my credit score is 803 out of 850 highest. They just collecting app fees. If they do it 1000 times they pocket $155,000
Ive been working with them for a few years now and theyve been excellent. Ive really enjoyed working with Nichole, shes very attentive, hard worker, gets things done, and has been nothing less than professional and welcoming. One of the best Property Managers Ive ever had the pleasure of working with.
Linda was quick to respond to my request, and was very professional. Easy to work with, and I was very satisfied with how she handled our violations with respect and courtesy.
Im very grateful that Nichole Jones is our new property manager because she single-handedly changed my opinion of HomeRiver Group. When we first moved in, I think our previous property manager knew she was leaving, and it took forever to get her, or anyone, to respond to our issues. My husband and I were extremely frustrated, and we would try to call the property manager repeatedly, to no avail. I would also go on the portal and update our work order requests in order to try and get someone to get back to us. Somehow, I learned that Mary Sullivan was the property management supervisor, so I took a chance and gave her a call. She immediately answered the phone and got involved. She understood my frustration and told me she was actually in the process of training our new property manager (Nichole) because our old one had recently left the company. Mary was wonderful, and she truly made an effort to help us. She eventually turned us over to Nichole and things have gotten even better. All of our work orders have finally been resolved, thanks to Nichole, and my initial bad opinion of HomeRiver Group has completely changed. Nichole has gone out of her way on several occasions to get our issues taken care of and make sure that we were happy with the results. I couldnt be more pleased. Nichole and Mary are an absolute pleasure to work with. I also received assistance from Stephanie Tardio on several occasions, and she was also wonderful to work with. She truly went out of her way to insure that my problem was fixed and I feel very fortunate to have such a great team at my disposal whenever I need help. The best part is that they listen to you and they will stick with you until there is a resolution. I’m finally confident that any future problems will be handled with professionalism and a smile. Thank you!
My husband and I applied for a townhome in Temple Terrace, and Maurice and his team were an absolute godsend. He was very communicative and friendly, responding to my emails and calls in a very timely manner. I had literally applied for our townhome, sent our documents and got an approval from the property manager within three days and that INCLUDED Memorial Day! Maurice was very sweet and walked me through the steps, and was patient with the millions of questions I asked him. I will definitely look through HomeRiver Groups website and listings the next time Im looking for a home!
I want to give a shout out to Michael Perez! Excellent person! Very easy to talk to and highly professional. He was able to assist me in every way he can and get back to me very quickly. I want to acknowledge his work ethic! He takes his job very serious and is the right person to do the job! My respect to Michael Perez. Keep it up and inspire the ones around you as you have inspired me.
Property manager of our Community HOA made an unwarranted, unilateral and arbitrary assessment of a door decoration display. Did not consult the HOA Board. Made a rash and irrational rush to judgement.
I needed a couple of documents from my condo and Blake Slusher was very helpful with a prompt response. This was my first interaction with Home River since they took over our management. Theyre off to a great start!
Received a Notice from the HomeRiver Property Manager for our HOA. It is clear that the Violation Letter /Notice was an arbitrary, discriminatory, unreasonable and selectively enforced action that has not been implemented consistently, fairly or uniformly throughout the community.
I live in Riverview Lakes Townhome community and I had a few water leaks in my roof and have reached out to HRG and Linda responded immediately; got a roofer out to look at the issue and it has already been fixed! Customer service is top notch with this company and Linda is wonderful to work with. Very friendly and informative and professional. Just thought everyone should know!
I have had multiple dealings with HomeRiver Group as I own a home in Cypress Mill whose HOA is managed my HomeRiver. I recently worked with Kevin Perkins of HomeRiver and he was able to quickly and efficiently assist me in moving my ACC request through the approval process. I really appreciated his attentiveness and understanding of the issues. Kevin is a great guy to work with and makes HomeRiver a better organization.
We have enjoyed a great professional relationship and great communication with the Home River Group team.I have to say that since Blake Slusher has been on board, excellent communication, so extremely helpful, patient and kind. He is truly an asset for this team or any team. We truly appreciate everything we have enjoyed our time with Home River group. Blake you rock, you are awesome customer service people like you are a rare talent and hard to come by these days!!! Thank you for everything.
I wanted to take a moment to specifically recognize Shawndel! We moved into the community over 1.5 years ago and she has been absolutely amazing! I have had so many questions, concerns, and requests. She has not only responded to every one of my emails, but she has been extremely pleasant and timely! I can only hope that at our next location we have another person like Shawndel!! Thank you so much for everything you do! It’s people like you that make an HOA pleasant to have! Wishing you nothing but the best!
So far, my experience has been awful and its only day 3 of dealing with them. I am a tenant and was told move in day was today 4/16. The first day we had contact with someone, we asked for additional information regarding some items on the lease and no one responded. I sent another response asking for an update and did not get any clear response (still have yet to get clarification).I was then told to pay the requirements and sign the lease. Which I did. I also acquired insurance and sent proof to the initial point of contact. After waiting hours for a response (since move in day was now less than 24 hours away) I asked to sign the lease. I also asked how to receive information regarding access to the property. They did not get back with me until early this afternoon and said I still had to submit documents. Of which, I submitted yesterday.Today has been awful. I did not receive information on getting my keys until 430pm today and that was after asking a few people for direction. Again... 430pm ON MOVE IN DAY. They first pointed me to someone who was on vacation until next week. After I asked AGAIN how to get into the property, they sent an email with the wrong address and information. I inquired yet again and have yet to receive a response.To say Im frustrated is an understatement. I am really hoping their communication and their promptness gets better.
Home River (formerly Home Encounter) has managed our rental properties since 2011. We have had numerous property managers during this time, but none of them compare to the professionalism and responsiveness that we have experienced with our current property manager, Nichole Jones. She is always quick to respond to any inquiries or issues that come about. Recently, Nichole was on vacation when an issue arose. She still texted and emailed the appropriate people to make sure our problem was resolved. This speaks volumes about her work ethic and dedication to her profession. I feel blessed to have Nichole as our property manager and I hope Home River realizes what an asset she is to their company as well. Thank you,
Been trying to get an approval for the roof color. I requested for a feed back on their website with my email address to contact me and no response. We were finally able to get a response in a form of an email waiting for the vote. In the meanwhile the leaking on the roof has caused more damage on the ceiling and now will be costing us more in repairs.
I have been working with Katelyn Keim and she is very thorough, sticks to her word and keeps things organized and orderly. She does what is right and keeps accountability to the board members. She looks out for the community as a whole. She stays on top of issues and gets things done. If a company trys to take her from Marbella Terrace association you better give her a large pay increase.
Completely satisfied. Our property manager Linda located a landscaping bid that was considerably LOWER than our existing contract. Looking forward to her guidance with our developer turnover.
I am a homeowner at The Summit at Fernhill. I contacted the Community Association Manager Linda White regarding an issue I was having. She made sure to go above and beyond to get the issue resolved. I am very thankful for her help.
This company is great!!! The property manager that I deal with “Bridgette Daniels” is super amazing!! Any questions or issues I had she assisted quickly and promptly. I am currently renting now and during this time, the owner decides to sale the townhome unit. Bridgette was/is extremely courteous to my needs as the tenant. She even sent me new rentals they had where all I had to do was transition to a new unit at any point with no penalty or fees. Now what company does that!!At any rate, if you are looking for a property manager, Bridgette Daniels at HomeRiver Group will meet all your needs!p.s. I was not asked or paid to make a review this was all my personal experience!
What can I say, - Professional, responsive and knowledgeable - Hands down, Linda White is among the best, wish we had her years ago… In the market for a property manager? Do yourself a favor and give Linda a call…
I am a resident at Arbors at Carrollwood. I wanted to compliment my new manager, Sai Davila. Sai has gone above and beyond to assist me with anything and everything I requested. Actually more responsive then the previous manager Martha. She assisted me with resolving water pressure issue quickly and Im grateful. Which ever company lost her, its a GAIN for HomeRiver.
Over the years, Ive had several property managers at HomeRiver Group, but none quite like Ms. Bridgette Daniels. From the time I met her, face to face and over the phone, she has been nothing but nice. Very professional and courteous. There has never been a time when I called or emailed her that she didnt respond within 24 hours. Recently, we have had to communicate more then ever before, and she once again, displayed nothing but professionalism and superb quality in handling the matter at hand. She certainly is a jewel worth keeping and I truly appreciate all that she has done and bring to the table at HomeRiver Group.
Great experience selling our property!My wife and I had a great experience selling our home with Marcus Compton and his team (Home River). Marcus is very professional, and he knows the local real estate market well! He did a great job with the market analysis in order to price the house right. He always kept us informed during the process. He also kept great communication with the buyers and with the tittle office. Thanks again for all your help!
I have been using Home River Group for 5 years now and they are doing a brilliant job of managing my property. Prior to using Home River Group, I had some difficult tenants on a few occasions. Thank goodness for the expertise of Home River Group who are a hands on company and I can not praise my property manager Ann Barrassio enough. She is doing a great job with taking care of my property and also keeping my tenants very happy. I highly recommend Home River Group to any one who owns rental properties and needs professional management.
As an overseas owner I need a property management company I can trust to do a good job. Over many years our experience of HomeRiver meets that criteria. We would prefer less frequent changes in property managers which can be irritating. Our current manager, Bridgette Daniels, is very good, very responsive with maintenance issues being quickly addressed after appropriate consultation with us. Based on our experience a good company to consider if you are looking for a full property management service company.
Ive had great experience with the company so far! Ive been working with Bridgette Daniels, and she has done a phenomenal job. I live out of town, and she helped coordinate renovations on my property and renting it out. I wish I had known about their services sooner. Highly recommended if you have property management needs!
As the HOA President of our Community let me say that not only I respect Kevin Perkins but so does the other board directors and the Majority of the residents in our Community.Kevin is phenomenal and so generous with his time to all the needs and concerns of the residents.No other person will do.If Kevin was not our property Manager I would not be with Homeriver even tho they are great Kevin is our guy...
Awful experience and slow response to work orders. Have had ac issues and constant leaks takes weeks to fix and I have 4 calls a day from several people hard to understand working from home unprofessional asking same questions about same work order. Then closing tickets without fixing anything. I cant wait to move. 2 years of constant drama and stress and now they sold the house anyways so ready to move out. Im avoiding homeriber group completely. Ever since they took over home encounter which was awful to begin with it got worse. Awful experience no communication vendors are rude that they hire and nothing gets fixed. My ceiling is falling down and carpet is trash. Stay away from these people.
My daughters rented a property in the St. Pete area and their experience was awesome! It was perfect for both of them as they were finishing the local university and living in a gated community. Looking over the bay was really very nice. When it was time to go, Nichole Jones provided us with the absolute BEST customer service. I applaud this womans diligence and prompt follow up. Huge thanks to Nichole Jones!
I own a single family home that was managed by HomeRiver Group in a dishonest manner. This company had various repairs done without my approval, they breach the contract they had with me by charging me for repairs done beyond the amount agreed, and without approval. Also HomeRiver property management Marks up the Maintenance InvoiceWhen I brought this issue to their attention they decided to break the property management contract and never refunded or guaranty any of the repairs done in the house. Needles to say the BBB and Realtor association will be notified of illegality of business transactions.
Linda at HomeRiver is awesome! Whenever I have a question or submit an application she responds promptly! She makes the process a pleasure.
SCAMMERS!!! Do not rent with them. They will want to take your deposit under any circumstance. They said they had to repaint my unit (among with a list of other insanely stupid things) and here are the pictures that prove how I took care of this place.
Linda White is a great Property Manager and a pleasure to work with! Very timely in responding and very knowledgeable.
Linda White was very helpful in assisting me. She responded to my emails immediately and was able to take care of my concerns. Wonderful employee!
Changed my mind after a previous good review after renting through this company for a mere 5 & 1/2 months. I guess it depends on who is your property manager and if the actual owner is cheap or not. Nice older house with very minimum renovation done to it. Could be so much better with nicer renovation. Money hungry property manager Bridgette Daniels that doesnt appreciate a nice, decent, good tenant that pays their rent and takes care of the property and keeps It nice & clean.😏
If youre looking for a diligent and sharp-witted negotiator, ask ONLY for Ruth Wood. Shes one of the best realtors Ive had the pleasure to work with, and Ive bought and sold a good number of properties over the years. She got us a beautiful country style home in Plant City that was EXACTLY what we wanted. FURTHERMORE she got it for us at $16,000 below asking AND we were able to close on it in less than 10 days.WE SAVED SO MUCH MONEY!!!Even in a sellers market, somehow she was able to negotiate with the seller in our behalf. I give all the credit to her charming personality and her profound knowledge for the real estate market here in the Tampa Bay area.
Sai DaviIa manages the community where my mother lives, called Sweetwater Creek. Sai has demonstrated the true meaning of what a professional and attentive association manager is, such as assisting my elderly mother with documents.
Blake Slusher and his colleagues have consistently been available and helpful to us in setting up our accounts and answering questions regarding automatic payments . So nice to be made to feel that we are not a problem. Mary and Steve Coleman
HomeRiver has been managing my duplex for several months now. Time and time again, demonstrate their professionalism and knowledge for all good things related to property management. My manager, Bridgette Daniels, and all HomeRiver team members are quick to respond and have well thought out solutions to building challenges, especially as it relates to masonry work. Great partners!
My first real interaction with any of the HomeRiver staff was recently when I was assisted by Linda White. I must say that she was extremely professional and quickly responded to my many questions via email. Thanks, Linda!
Our assigned manager, Linda White, is exceptional. She provides prompt and knowledgeable information, in a professional, friendly manner. When she says she will check on something, she does it. There is no doubt that she knows her business and provides her client with outstanding service. To quote lyrics from a song, Simply the best, better than all the rest!
The very few issues I have had, have always been taken care of with no issues at all. Kevin, HOA manager has always made it very clear to me if I’ve had any issues or our community he will be there and sure enough he’s never failed me or my community.Thank you Kevin for always being a stand up guy and always helping our your residents. I can tell you truly care for your home owners and that makes me grateful to have you as our HOA manager. Your the best!!!
I had the pleasure of speaking with Linda White of HomeRiver Group about a Community and she was Amazing!!
I worked with Mr. Maurice Thomas for viewing and leasing a condo and he is undoubtedly the best realtor I have ever worked with. The professionalism, flexibility, and authenticity Mr. Thomas displayed during my time working with him are qualities that are worthy of the highest possible praise, and these qualities not only reflect highly on him as an individual and professional, but on the company that he is a representative of. Above and beyond would be an understatement of his dedication to customer satisfaction.
It has been a pleasure to work with Home River Group. Our neighborhood association hired their services about a year and a half ago. In that time, we have been able to streamline many of our Association’s processes and improve the aesthetic value of the neighborhood through proper vendor management. Their staff is knowledgeable of Property Management and got up to speed with our neighborhood’s documents rather quickly. Last, our property manager, has been friendly and always there to accommodate our homeowners requests in a timely manner.
HomeRiver Group is a very a professional property management company. They always have our best interest in mind. They are also responsive and attentive to our needs. Tiffany Davis, Community Association Manager is awesome. She is very professional and a pleasure to work with. Thank you for all your hard work Tiffany. I highly recommend HomeRiver Group!
This company has been Managing my property for eight years. I am very pleased with their service, and the managers that have manage my property. Recently I’ve had the pleasure to have a new manager, Kelly Raynes.She is a very pleasant person to Talk to, Her professionalism help me get my home rented quickly. I would recommend this company to friends.
Marcus Compton with HomeRiver Group is a fantastic property manager. Any time I have ever had an issue with my rental unit he resolved it very quickly. I had my A/C unit go out on a Sunday and he had someone to come out that day to repair. He is very professional and courteous. I’m so glad he is my property manager!!
Updated review.My old property managers have gone and I wondered why. My new property manager is different and horrific, Bridgette Daniels. I DONT recommend anyone going through Home River Group. The company charged me for a late fee when their system wouldnt allow me to make a payment and I provided evidence of such and still was not corrected. I have called qnd sent emails. I do feel they are scammers. If you need to deal with them dont use Bridget. I really miss Karrie or Samantha. They were amazing property managers. Thwy are both gone now. Theyll hire anyone off the streets. They dont realize how bad their reputation will be tarnished this way. Perhaps they dont care.Updated reviewSamantha my property manager is on it. I had a few maintenance issues and the minute I notified her, she responded. Seriously, I hit send, and she responded in like a minute. Talk about top-notch service. You go girl!I would like to let you know about an Awesome leasing agent in your office. I met Karrie Lewis in the park and while my son was playing with her kids, I mentioned I needed to find a new place. Of course, she mentioned she was a leasing agent. She took my information, and immediately started sending properties. She kept me abreast of everything and was even able to get me in my unit earlier than anticipated. She is the best leasing agent I have ever had the pleasure of working with. Thank you, Karrie!
Marcus managed my rental property successfully for 10 years with a minimum of headaches and always kept good tenants in the house. When it came time to sell it he did a great job, it was a smooth and flawless transaction.
I am pleased with the professional attitude of the management company and especially Bridgette. She returned my phone calls, took the time to answer my questions (I had many), and when I met her in person she followed the Covid-19 safety guidelines. Thank you Bridgette- you made my real estate decision easy.
I own a home in a community that uses HomeRiver for the HOA and Clubhouse.I pay $56 per month, on ONE occasion I couldn’t make the payment due to an emergency situation. I called them like I did to my other banks to inform that the payment will be late but As soon as I had the money I will pay. I was never got a hold of anyone that could help, which it seems to be normal for HomeRiver.A day, A DAY, ONE DAY after payment day they send a letter charging $205! Didn’t call, didn’t check if the customer is alive, they just want money. Ok, is their job and I get it so I again tried to contact them multiple times, again the phone number in the letter isn’t for billing department or the person who send the letter, anyways a gentleman answered and I was told someone would contact me. Couple of day passed, they called me but I was at work and couldn’t pickup the phone so I missed the call. They call me ONCE! Didn’t even try to call again, didn’t leave a voicemail or text me, or called me the next day so I called and again, no response.I continue to make my monthly payments but didn’t pay the late fees because its to much money, from $56 to $205 when I was responsible and called them from the beginning to inform my situation, and I HONESTLY thought they would remove the late fees since it was a one time situation.Today, I got a letter from a lawyer, They send my account to collections! Threatening my credit and my home for $56 that I’ve been try to pay since September. Here’s what they want me to pay now,$56 now $409 (late fees and admin fees)$31 filing fee$583.21 Attorneys fees= $1,023.21They just don’t want to work and clearly don’t care about the customer, THEY JUST WANT MONEY! This is a MONEY HUNGRY COMPANY! One of those companies that will ruin your life for $56 and for me that disgusting.I’m not saying I didn’t get letters from them or emails, but what’s the point of that if they don’t want to solve the situation or even respond to my calls. And I understand that they don’t have to forgive the late payment from the first month because I was late, but $1,023.21?????No, that’s not the right thing to do.Hopefully this review reminds them to call me back.
My experience with The Home River Group Tampa Property Managementhas been absolutely fantastic. The management employees have always been very professional and respectful. when I have a situation or a problem they solved it In a timely manner. You guys are the greatest thank you. Michael Watson
Our HOA recently hired HomeRiver to take over since our previous management company was a complete disaster. Selina has been so helpful and accommodating since our first meeting! She and her team really know the business and are extremely professional. So glad we have taken them on board!!
Great management team! The receptionist at the company, Anabel, is so friendly and very helpful whenever I call or come in with any questions! Our property manager is Karrie Lewis and she has been phenomenal and such a pleasure to work with. She is very friendly and answers all our questions in a timely manner. The maintenance team is so quick to respond to our help tickets, havent had any difficulties.
Ann Barrasso is simply the best property manager I have ever worked with (and I have worked with quite a few of them). She is passionate, resourceful, detail oriented, and most of all, she cares. She brought me a refreshing new experience with property management--peace of mind. I highly recommend Ann to both owners and residents.
Marcus Compton has been my property manager for about 5 years now. he is always very responsive to my questions or needs. I could not be happier. I would recommend him as a property manager to anyone. He has made our experience, one that has been a pleasure, it takes the pressure off of me knowing my property is in great hands! HIGHLY RECOMMEND!
Hi,I have a home in Land Of Lakes, Florida. My manager is Marcus Compton who takes very good care of my rental home as if it were his. If any issues arise, he immediately informs me and recommends who to do the repair since I live in another state.The reason I can be successful in renting my home out is because of Marcus. He determines the best tenants with good credit and who care about my home as well.If you are trying to determine whether to do yearly rentals, I highly recommend Marcus Compton. He is the BEST!!Sharron
HomeRiver is our property management group. Since Ann Barrasso took over our property management, the service has been awesome. Ann is professional, courteous and kind and treats the property like it was her own. The house we are renting is older and, quite frankly, had some issues. Ann got it done and continues too. If and when we over own a rental home, Ann will be our manager. She’s the best.
This community is a horrible place to live and any issue you ever bring up with the HOA management they completely ignore. Your monthly $200 goes into the abyss.
As a new (first time homeowner) resident, I have a lot of expectations and know that I have been a pain in a lot of rear-ends. However, Kevin Perkins has always answered/returned my calls even when he was not responsible for an issue I was reporting. I can honestly say, he never brushed me off. He has a difficult job and what I appreciate most is he maintains his professionalism in the most trying times (not to mentioned in a COVID-19 world) while at the same time he assures he will seek a solution. Thank you, Kevin, for all the work you put in knowing most of your work will go unnoticed. Hang in there. Tony S.
An excellent overall experience with Ruth Wood! Knowledgeable, professional, and extremely proactive. As a first me buyer, Ruth was excellent guiding me through the arduous process that comes with buying a house. Also understands the military lifestyle and the needs that come along with it, which was an amazing plus. Wherever an issue arose, Ruth was there to nip it in the bud early and effectively. It would be a terrible mistake not to have Ruth represent you and your family as your real estate agent!
Richard Schrutt is our property manager for Hillhurst Crossing, and he does a fantastic job in maintaining the property, making sure the rules for renters and tenants are followed, and listening to our concerns. He is certainly the best property manager that we’ve ever had!
My property manager, Bridgette Daniels, was very responsive in a time of need. She was completely on top of everything going on for my house and has become a trusted advisor to me on me business! I look forward to continuing to work with her
Since Ann Barrasco has taken over as our property manager my rating for HomeRIver has definitely gone up! We now have regularly scheduled maintenance and inspections to make sure things are running smoothly. Issues have been fixed quickly, communication is always open and responses are quick! We are raising 3 kids in the home we rent from HomeRiver and they have such an understanding of our schedules and their willingness to work around our busy lives is great.
Thank you Home River Group and Colin Gill, my leasing agent, who made my stay of 4 years in one of the most beautiful homes I have ever lived in. Colin was always very prompt at resolving any issues that came up as well as he made it very easy to communicate with him. Colin is the greatest and I would recommend Home River Group to anyone looking to rent/buy a home. THANK YOU COLIN, YOU TRULY ARE THE BEST!!
As happy as we are about closing on our new home, were sad that we wont be working with Colin Gill in the future. He definitely made our 16 month (and FIRST) renting experience easy and the best the we could have ever hoped for. We had heard nightmare stories from friends who chose not to rent from a professional firm ... which in fact we almost did the same thing and are so thankful we chose this rental property managed by Home Encounter instead.Colin Gill and every person that we came into contact at Home Encounter was always very professional and responsive either in 30 minutes or less or at most always within 24 hours. We NEVER waited for days for someone to get back to us. We highly recommend them and would use them again in the future.
HomeRiver Group has been very efficient in managing our rental properties. Great communication with our property manager, Ms. Ann Barrasso, and staff regarding everything including tenants relations, maintenance, and other special requests. The on-line owners portal is a great tool for us to stay informed of all monthly activities and documents.
My wife and I have leased for the last three years with first Home Encounters Tampa then when they merged with and became HomeRiver Group Tampa and Colin Gill our property manager has been wonderful. We would continue to lease from then had the owner not want to sell the home. They’re great people to work with their very accommodating and very responsive to any request for maintenance. I recommend Colin and HomeRiver to anyone looking for a quality experience.
Maurice Thomas and the HomeRiver Group are professional and efficient. I needed to move ASAP due to a family emergency and HomeRiver group found me a place and I signed the lease in less than 1 week. Maurice was understanding and determined to help me. I would highly recommend choosing this company as your property management.
Richard Schrutt with Home River has been diligently representing our Neighborhood Association for the past year. We have received several compliments from residents regarding the improvement since Richard was hired. He consistently demonstrates professionalism, is responsive, and goes above and beyond to ensure paths of communication are being kept open and our guidelines are being followed. I would highly recommend Richard and Home River to anyone seeking a top notch management company and manager.
I have had great experiences through the past many yeas, but a good example is this year. I needed a full rehab of my property. Vitaliy worked closely with me to get what was needed while meeting my budget requirements. Then I needed some maintenance work , pictures etc to get better insurance and Kerry ensured that everything was done and I got what I needed while finding a new tenant. I highly recommend this team and this company.
I have found dealing with your office to be a good experience as a first time home buyer, My wife and I delt with Mr Marcus when we visited your office and he was extremely friendly and helpful to us. Its a good feeling to be treated so nice when youre delving into uncharted territory for the first time as we were.Were a little sad because our shed project was not approved because of height restrictions but Were still happy to know that theres always someone there to help us. Thank you, God bless.
I have had many property managers manage my assets. Kelly Raynes - what a breath of fresh air to have Kelly as my new property manager! She responds fast and gives accurate information. Extremely RESPONSIVE on any issues or questions I have had for my property. Any repairs or questions are always answered in a timely manner!
Karrie is a fantastic property manager! She is always very responsive and eager to assist with any questions or problems I may have. The complex where I live had a major plumbing issue (HOAs responsibility) and I sent an email to Karrie late in the evening asking for assistance and she responded immediately and said she had already spoken with the maintenance crew on site about the issue. She delivers top notch service and is always a pleasure to work with! Thanks, Karrie!
I found a unit that they had listed on multiple platforms. I fell in love and went through the application process. The person I was working with was Maurice I asked if their were any other applicants interested he stated “no” and i seemed to be a bother each time I spoke with him. I was advised that it would take 2-3 business days for my application to be processed, I applied on a Saturday then told to resubmit some documents on the next Monday and didn’t hear back so I reached out to Maurice on Wednesday afternoon and again seemed like I was his last priority. This was very frustrating seeing as I advised to him the importance of the time frame I was working with, again not seeming to be his problem. He didn’t answer my call and sent me a text saying that the property manager was reviewing my application and would reach out to me that afternoon for sure and that two other applications were also submitted, I then received an email at almost 11:00 at night on a Thursday 6 days in and 4 of those being business days in the email it said that they decided to go with another applicant, at this point I was confused since I asked if their was any other interest and he told me no. The email did say that they were willing to refund my application fee. I would sure hope so after all the frustration and brush off I got from the rep. Being late I couldn’t speak with I’m until the next morning and when I spoke with him and asked about the other applicants and why he I had already told me that no one else had applied, his response was that he does not like to toe up with kids that other people have applied because it seems to deter them from submitting your application I had already told me that no one else had applied, his response was that he does not like to toe up with kids that other people have applied because it seems to deter them from submitting your application. At this point I could care less whether I was approved or declined from them I just wish that there was more honesty and transparency and that I was treated a little bit more understanding in my situation. I feel as though I’ve wasted my time and Put me in a tough Position to find something else at this point. it’s great that they’re refunding that application fee but I explained everything to the agent and asked questions so I had a better understanding of what the scenario was for me to decide whether to apply or not and I feel like the information I was given was not correct and would’ve deterred me from applying just as the agent stated I’m frustrated with this company and I do not recommend using them. And when I received the check for the application fee and the bank needed to call the verify it Maurice refused to verify the payment so again no help and obviously not his problem
Karrie has been easy to work with and is so professional. She has exceeded all of my expectations as being my property manager. She goes above and beyond in making sure we are taken care of and is very responsive, even on the weekends.
Really really terrible management for HOA’s. Not only is the manager excessively misogynistic, he lets the community fall apart. Kevin needs to have his position and attitude reviewed by his superiors. They have no clue on the legalities of the running of an HOA and balk at anyone trying to point out why his Way of doing things is not always legal. Save the money on upcoming legal fees resulting from mismanagement and possible suits from female owners who are not allowed to speak at the meetings without being rudely cut off and told to stop talking.
I own a unit in Hidden River Townhomes, managed by Home River Group. Recently, I submitted a request to remove/trim back some evasive brush and dead tree limbs coming very close to my front door and causing mold and mildew issues on my walkway. The management company kept me abreast of the process and timelines and this is currently being addressed for removal. The POC, Blake Slusher has kindly been updating me and checking back with me to make sure this has been completed by the landscape company. Makes working with this management company a pleasure.
Tiffany Davis has been a terrific property manager. I enjoy working with her. She is very accessible and responds quickly to any ideas or issues that arise. Thank you Tiffany for all you do to make our community a better place to live.
I had a 2 bedroom house in Tampa with Home River Group for a year. Shortly after moving into the home the plumbing completely seized up. No functioning shower, nor toilet. After an inspector came out and dug up the septic tank, they discovered that the owner had previously done a makeshift patch on the tank (With roof shingles!), and it needed an actual permanent repair. (which the owner was not willing to pay for). The toilet and shower did not function for about an entire month. I demanded my money back for the month rent since my pregnant wife and I had no functioning bathroom (why would we pay full rent for an uninhabitable home). They fought with me and only ended up returning a measly $100 for the month. At the end of the lease, they took $200 out of my deposit for two blinds that were outdated and already in terrible shape when I moved into the place. They were extremely cheap, small roll down blinds that couldnt cost more than 15 to 20 dollars. Home River Group is just like most corporations, money hungry and indifferent to the needs of the customers. Unfortunately, as renters we have less and less power over our housing options. If you go with Home River, I hope your experience is better than ours!
I have had Marcus Compton managing my properties for many years and have referred him to two of my friends that he has also helped out. I am very happy with the communication and service.
Richard Schrutt has been an amazing community manager for our neighborhood! He is very responsive and always on top of all of our neighborhood HOA needs. We have seen a significant improvement in all things HOA related since he took on our neighborhood. I highly recommend him as your property manager with HomeRiver!
Great place to work, a lot of talented people. I will miss working here and hope to return one day (I moved to. VA) if your an LCAM or Property Manager this is the place for you. Wish this company the best of luck
In the time I have been with Home Encounter (now HomeRiver Group) they have accidentally dropped one of my houses off their radar and it went months without being advertised for rent and the other house was trashed by the tenant, leaving over $7,000 in damages. Management has constant turn over and no one is responsible for anything. Front line workers try their best to be customer friendly but the company is systematically broken and has little checks and balances to protect the home owners asset. I paid a high price because I was active duty military and didnt have the time to constantly watch over what they were (and werent) doing. Beware and for me: never again!
I want to say that Ms. Tiffany Davis is a great asset to our community. She has been a tremendous help to me. She is a very pleasant and knowledgeable manager to come to for assistance. Tiffany is always happy and smiling which is great. This homeowner is happy to have her managing my community.
Linda has been here for us at every step and she is very attentive.one of the bests I have ever seen. 3131
Switched over to Home River and have enjoyed the professionalism they display. Property management is a very tough business to appease all parties. I’ve enjoyed good communication thus far and maintained reasonable expectations which have allowed me to appreciate the work Home River and particularly Samantha have been delivering.
Patty was absolutely fabulous to work with. I can’t thank her enough. Any time I had an issue she responded very promptly and ensured I was happy with the resolution! Can’t say enough about how great Patty is, she worked hard to make sure my needs were met but I could tell she was just as dedicated to the homeowner!
I am a current tenant with HomeRiver and Kelly Raines is my property manager. She is always available when I need her and has gone above and beyond every time to make sure that I was taken care of. HomeRivera does a great job of not only looking out for the owners best i treat, but the tenants as well. I would highly recommend them to anyone looking to rent a home
Patti with Property Frameworks has been so attentive and always available to answer questions and take care of any concern or issue that comes along. She has made renting through this company so easy and enjoyable. Just a great person to work with.
I hired Home Encounter (predecessor to HomeRiver Group) in our gated, deed-restricted Tampa community several years ago when I was President of our HOA. Best decision I made! They are professional, responsive and great at handling the issues the Board doesnt want to. They run inspections very professionally, which has resulted in reducing neighbor-on-neighbor tensions associated with Board-led inspections. They also run the Secretary and Treasury functions very well. Highly-recommend!
Have received multiple letters from HOA about violations that we did not commit. When I reached out to address this it took over 3 weeks for a response. Their response did not address our concerns nor did it seem like they even read the email.
Not worth the headache, they rent out trash and expect treasure in return. They do the bare minimum to keep the unit up and running. I rented one of their property for a year and had to deal with the owner directly in order to get anything done. She didnt have a clue how badly her property was being managed. Unless youre in a bind I wouldnt rent from these people. Bridgette did make an attempt to make it somewhat better but that only added gas on the fire. Never again!!!!!
I wasnt sold on property management companies based on prior experiences with other groups. After seeing the impact that HomeRivers property manager Richard Schrutt has made on our community since Novemberish of 2019 my opinion has changed. He and his team do a fantastic job managing our community and working with our board to ensure success.
I was amazed. Im not the most technical person, but I ACTUALLY received a return call so that I could speak with someone about my issues in logging into the portal. Greatly, I appreciated the responsiveness of HomeRiver Group Tampa Property Mgt; they listened to my issue and responded. In this day and age, that is rare. They were GREAT.
I want to thank home River group for renting my house in under a week! I want to thank Maurice Thomas and Rebecca for all the assistance and doing everything in their power to get the house rented so quickly. I recommend this realty company to anyone looking to rent out their house or even purchase/purchase of their own!!
Our community Manager Tiffany Davis is excellent. No matter the problems or issues arise in ourCommunity one call to Ms. Davis and she gets it handled. Thank You for caring about us owners.Proud ownerKathy& Ben Lewis
My Landlord Patty has been an absolute joy to work with. Shes kind, understanding, and has the best interest of the tenants at heart. I would work with her again in a heart beat.
Dealing with Linda has been a pleasure. She is prompt with her responses and has addressed my concerns with our neighborhood wonderfully.
I had a horrible experience with HomeRiver my property manager Samatha Zanoni was the worst person I have ever had to deal with as well as anyone else I came into contact with through this company. I will never recommend to work with this company, they constantly tried to get money from me. Any time I had a issue it was a constant battle to get a maintainence person out to my home, and Samantha would argue with me call me a liar. We only communicated through email so all of the lies and accusations are in writing. I tried to file a complaint but no one seems to care, I paid my rent on time and took great care of the place I was renting yet I was being punished and still am. I had issues literally until the day my lease was up than even though I one hundred percent made it clear I was not renewing for obvious reasons Samantha decided to take it upon her self to mark me as non renewable. So much happened in between I could write a novel, I feel like this company is a scam they don’t have consideration for people just themselves. They were trying to make me pay for things such as the air conditioner that broke often because of not being well maintained. I also want to mentioned the agony Samantha caused me to go through to drop off my keys, she failed to send me the proper instructions advising me I can mail my keys to the office so I didn’t have to drive an hour to her office when it was closed, she advised me to do, which than resulted in me having to come back during the week to drop them off during normal business hours. She than emailed me accusing me of lying saying she has been trying to send me these instructions for my keys for a couple weeks in the mail but it kept coming back to her, so I obviously didn’t get anything. I have also attempted to speak with a manager named Christian Reyes which Samantha again advised me was her manger (he is not and she will deny all of which I have to say), he was unhelpful and than I had the pleasure of speak with Matt MacDonald who was also unhelpful and called me a liar when I gave him proof of Samantha wrong doings. It is beyond me why I had such a terrible experience with home river group, I will ensure I never rent from this company again and if I see someone else is I will make sure they don’t. Anyone reading this do not use this company for any of your needs they are not a reputable company.
(Kyle Jones)I never write reviews, as you can see from my profile. In this case, I felt the need to write how amazing Kyle Jones was at managing the property I rented. Not only was he personable (which always helps) but he was extremely professional, which made me feel safe living a lone. He met my every need to live as comfortably as I possible, and did so in a timely fashion. I want to thank Kyle and Doug (who did the maintenance ) for going above and beyond!
Online only. Their online Chat is very professional and expedite in helping customers out resolving issues. The phone directory is a joke. No one ever answer, return call or text no matter what your issue. Try the online and get a online Chat agent that will provide you with a Top notch service. The five star is for the service they delivered to me. in addition to that they are running an email address that doesnt receive email. Make sure you highlight that so the agent can provide you with an alternative.
Very responsive to community owners, more so than any other property management company Ive experienced. Richard Schrutt, our property manager, is patient, responsive, and knowledgeable. Really appreciate the companys efficiency, experience, and customer service. Highly recommend.
Our community is Silver Ridge located in Historical Brooksville, recently managed by Jerry Elmore of HomeRiver Group. Jerry Immediately reached out to the Board to assure us that he’ll always give us honest,accurate & professional direction ,he explained in detail his background and knowledge of this business he welcomed any and all concerns. In just a short period of time Jerry Elmore has dedicated himself to our community in which we had a lot of issues. We are experiencing a complete turnaround upon his first visit to the community. Jerry is very professional not just with the board of directors but each of our vendors and homeowners as well. We here at Silver Ridge are confident Jerry is Truly a honest dedicated professional and truly a blessing to our community.
After chasing my deposit for 4 months I finally got part of it back. I had the place professionally cleaned the day I moved out but yet they deducted $250 for cleaning, I pressure washed the front of the townhome and had the nicest townhome in the community, but yet they charged $150 to pressure wash the front of the townhome, I had cable TV and internet and never saw satellite dish on the property nor did I put one there, but yet they deducted $150 to remove satellite dish. They charged $150 to repair a door. When I left there was nothing wrong with any doors. they charged me 12 out of 12 months for an air filter. I never received any air filters and nobody ever came to change any air filters. The notice that I had 15 days to object came with the check? I will be taking them to small claims court!!DO NOT RENT FROM HOME RIVER GROUP THEY ARE CROOKS!!!!!!!
I can’t say enough about Richard Schrutt. You wouldn’t believe the rats nest that our community was in prior to when Richard became our property manager. He’s an incredibly hard worker and is always on top of everything!I’d also like to add that Courtney Jedlicka, Richard’s assistant has been amazing as well. I’m sad we are losing her on our account but happy she’s been promoted. She deserves it!
In my dealings with this company i have been nothing short of utterly pleased with the service i have received from Mr. Jerry Elmore. Being part of the towing industry which is 24/7 i have yet to meet a property manager more on top of things even after hours. I have a tendency to handle things as they come in, and jerry is always right back with me immediately or within the hour no matter the time day or night. Very professional company, amazing property manager, makes my life easy, and business run smoother. THANK YOU MR. ELMORE
I would like to just say how happy I am as a homeowner with our new management company. Homerivergroup has been nothing but amazing since taking over our community. Our community manager Tiffany Davis has been hands on and been such a pleasure to work with. I’m so glad we made the switch.Thank you homerivergroupSandy&Bill Brashaw
My community started with a management company 3 years ago. We quickly found out we had made a bad choice and transitioned to Home River Group (then Home Encounter). We could not be happier! Our rep, Jerry Elmore, acts like he lives here! He always has our best interest in mind and makes helpful suggestions for improvements or to save money. We wouldnt change a thing and are delighted we found Jerry and Home River Group!
I moved into a Lennar Subdivision and Kevin Perkins was our Property Manager from the beginning, I never had a problem at all with getting any requests handled in a timely manner. After the property was turned over to the HOA Kevin Perkins has stayed as our Property Manger and I work with him as the President of the HOA. He is honest, fair and will tell you what he thinks if it is not in the best interest of the community. We have worked together as a Board and Property Manger to get control of our street parking issues. Kevin Perkins has been very attentive in our community to help us keep the neighborhood thriving!
I feel good with HomeRiver Group Tampa Property Managment managing our rental home. They are great at communicating . Very thorough in sending response with backup documents, pictures, etc. if needed. Looking forward to working with HRG in the future.
The property I rented was owned and managed by Colin Gill. The home was in great condition throughout our stay and Mr. Gill was attentive and quick to respond to any and all of our concerns. We moved due to military orders to California however, if not for that, I would have continued to rent from him for as long as possible. I would HIGHLY recommend contacting him if looking for a rental property!
I tried to inquire about a listing for viewing with no response days later. Apparently leaving voicemails and going through their scheduling UI means nothing. I had to contact the director of property management to get some sort of response back. Turns out the house that was listed was already taken before it had a chance on the market. It was listed online for no reason other than just to look at and wait for a no reply.
Our community took over the HOA from the developer in December 2019 and as President I have worked closely with our manager Shawndel Kaiser. She is a pleasure to work with. Professional, knowledgeable and detailed. If we had been stuck with the prior manager we would have definitely changed management companies. Shawndel saved your account.
We worked with Marcus Compton for many years. In his capacity, both as a manager for our rental property and later as the listing agent for a property sale, he met our every need. Marcus was extremely capable in negotiations and very reliable in following up on all details. We enjoyed working with Marcus due to his friendly manner and straightforward business skills. We would not hesitate to call on Marcus in the future for our real estate rental/sales needs.
It has been wonderful the customer service received.
My experience has not been satisfactory. The two-star review is an improvement over what it would have been two years ago, as your client manager is more responsive than most. ut your business focus is not on the owner/landlord. It is clearly on your maximizing fee/profit for HR. Instead of routinely finding the est price for reha, you price only HR services, and only get three ids if asked. You also have a poor record of finding and placing good tenants. Many new tenants have trouble paying the rent as soon as they move in. And when they pay out, the turn usually costs me 3-4 months rent, and tenants are rarely held to account. Ive paid 10s of thousands of dollars in mortgage payments weeks before rents are received. I am writing this on Jan 26, and Ive yet to see a January rent payment hit my account - nearly $3600 in gross rent, and I havent seen a penny. Meanwhile Ive shelled out $2500 to the mortgage companies. Perhaps there is a reason, But read on...Today, prompting my choice to send this review, I attempted log in to the owners website to figure out what might e happening and to help prepare for tax season, I got a log-in error message. When I tried Forgot Password, the site did not respond. If it is down for maintenance, shouldnt I at least get that maintenance?
The experience with Maurice Thomas has been great so far. We found a home that we liked, applied, and got a prompt response back with an approval. From the beginning all the fees were disclosed to us via email and via phone. We were receiving responses after-work hours and even late on weekends. We look forward to receiving the keys to our new home.
Great Company....they replaced our last management company a couple of years ago and our HOA board could not be happier. They are proactive, responsible and knowledgeable. I would recommend this company any day of the week. Specifically.....Tiffany Davis is outstanding.
I live in Willow Square in LutzBrand new home , after several emails and multiple phone calls still no irrigation at my home . Neighbors lawns are beautiful , sprinklers work .Grass dead now lived here two months and still no resolution.
Great HOA management company. I have been a part of several different HOA’s and have had several different HOA companies. Home River by far has been the best. Very responsive and reasonably priced compared to other providers. All that being said, a company is nothing without great people. My HOA manager Richard Schrutt is great. Responsive, understanding and proactive. I would highly recommend Home River and Richard for any HOA looking for a great management company with great personnel.
Brad and Tiffany do a great job in managing the day to day activities of our POA. They helped to quickly clean up a number of legal and financial issues that had been in limbo with our previous management company.Where they have been invaluable is with their advice and guidance on the occasional odd ball issues that always seem to come out of left field. I would highly recommend them.
PFW, a terrible company, as a owner and a former customer. With a few exceptions, their decentralized management in ineffective where no one is responsible or accountable...also, a revolving door of representatives make it hard to find your point of contact, really bad. As an owner expect repairs and also expect to be fleeced by PFW vendors. This co has no problem in passing those costs on to you, the owner/customer. My last tenant destroyed the place and their deposit did not cover half the costs. If you expect any sort of legal help from PFW, dont. I felt that they were more of an advocate for the tenant, not me, the paying customer. Couple more things, good luck figuring out their voodoo accounting and random moving target minimums. Their on-line web site is quirky, and not helpful, again youll need a PhD in accounting to figure this bunch out. In between tenants I got out. I was with them long enough to finally get out and Im much better off. Look elsewhere.
Marcus has been taking care of my rental property for five years. He has always demonstrated professionalism. Most importantly, during tough times, he put in so much extra effort and handled the situations exceptionally well. I have been impressed by the excellent job Marcus has done.
Ann Barrasso went absolutely above and beyond for me as a property manager. She is extremely capable, honest and friendly. Shes by far my number one choice as a property manager. I would give her 6 Stars if I could!
As a Company, we have the best experience with this great management team, especially with Dayana Pérez. She is very professional and reliable. For my company it’s very useful to know that she is always there for us; every time we need help she’s there to help us. Thanks to her profound competency, practicality and outstanding character, all jobs succeed without problems. We really appreciate everything you do for us.
Great team, extremely responsive to all Architectural Review Requests and any neighborhood issues. Shannon and Kevin have been the best team we have ever worked with at an HOA Management Company.
I would like to say how grateful we are to have a management company that”actually” cares about our community. Our community manager Tiffany Davis is wonderful. I haven’t met such a wonderful manger such as herself in a very long time. Excellent management company I definitely recommend.Thank you homerivergroup
My property has always been well handled and the agents keep things under control. My favorite aspect of this business relationship is that the agents respond immediately to any and all questions, they always do their best for me and I feel well cared for at all times.
So far I am impressed with this companies determination to make things right after having and HOA that did nothing. Home River is doing everything to fix the mess the last HOA left us in. They have a very quick response time and have been wonderful to deal with. Great job guys! Brad has been wonderful through this process.
I have worked with Selina a fair amount since moving into our new home last May and she has been incredibly helpful with HOA approval as well as payment. She is very responsive and quick to resolve my issues.
The manager Kevin and the team responds nicely and quickly， nice and professional ！
I have used HomeRiver for my property management needs. I have worked with Karrie and she is excellent in what she does. They take care of any issues with my home in a timely manner. Glad I was able to procure their services for my property.
After 14 years with the same HOA management company our community chose to partner with HomeEncounter. It has been an amazing experience for us. The attention and level of service is everything we need. Our board now has a collaborative and innovative management company and our residents/owners could not be happier. Together we have accomplished more in 1.5 years than the entire previous 14 years. During our RFP process to discover a better management company HomeEncounter stood head and shoulders above the rest. They continue to perform beyond our expectations. The board contact has almost daily/weekly communication with the property manager which allows for almost immediate resolution of any issues and the perfect follow through to help the community accomplish our goals. Bayshore West in Tampa Florida could not be more pleased.
Home River Group Tampa has a great team. I can honestly say thanks so very much to a great realtor, Bridget has always been available & flexible to meet client needs.
Jan 30th. I emailed you had no replies then I called , a lady said that she can’t handle the situation had to hand over to her manager she will ask to call me back. No reply. I emailed again on feb 27th. Still no reply so far. If there’s rating for zero star I would definitely choose that. Can’t believe this is the company that manages my property . So if you guys don’t even look at the emails people sent why should you print those letters ask people to contact you through email. ?
We have been working with Karrie Lewis. Her professionalism and easy going personality will continue to keep us working with her. She goes above and beyond and is client focused. Thank you for a positive experience, we will continue to recommend Karrie to others!
I have worked directly with HomeRIver Group and they very responsive and very nice! I would encourage all to do business with this company! They were very attentive and caring! Kudos to you! :)
I rented with HomeRiver for two years and enjoyed every minute of it. I worked with Kelly Raynes- she is incredibly helpful and personable. If you are looking for an easy, simple, clean house renting experience, choose Kelly, and choose homeriver.
Marcus has been the property manager for my rentals since 2012 and he has been consistent in his high level of service. I consider him a vital part of my business. Give the man a raise!!
We have not heard from HRG since before the Pandemic of COVID19. No emails nor any updates for residents and tenants to know about billing or any concerns. The only email received was confirmation of the rent getting paid.I think they need to work highly on their communication skills with their tenants.
WARNING. DO NOT RENT. House was filthy with bugs in cabinets. yard not managed. charges a monthly rate for air filters that you have to remind them to provide to you. monthly rate is 10 dollars and they give you one every three months. appliances in the house didnt work. condition of the house was poor. refrigerator broke within a week of move in and we lost all of our food. the peppery manager didnt seem to care and implied that we were lying. I will never in my life rent from this company again. if i could give negative stars I would. once this lease is up, i will be renting with invitation homes again. Im sorry that i ever left them.
Im self employed and had no pay stubs to show Maurice. He worked with us and we showed him some financial records and after some back and forth he got us into a beautiful townhome that my family loves coming home to every night. Maurice was very straight forward and professional. Even after moving in and directing us to our actual property manager Maurice answered every phone call and question. Do business with this company.
If I were able to give them 0 stars, I would give them -15 stars. One of their real estate agents (Maurice Thomas) intentionally lied to my husband and I. Prior to applying, we asked for the fees associated with the move-in process that we would need to move in (Security Deposit, 1st month rent, and Administration fee) as well multiple other questions. The agent purposefully misrepresented the information in order to get us to apply. After applying he sends us an email stating there will be additional fees that will be applied such as monthly filter fees, etc. When I reached out to ask him for clarification, he was incredibly rude and stated do we want the property or not. I asked for our money back immediately. They did not reimburse me our money back in full, so I had to reach out to management. No one has contacted us in regards to this matter. I wanted to write this review to make sure anyone doing buainess with them is aware of their misrepresentation tactics. Be very careful doing business with them or avoid it all together.
Just want to give praise to this team of professionals!!!! We deal with every property management group in the area. Tampa property management is top shelf with service and communication. They set the bar for all others.-Ken Martin-
I just want to express how happy we are as owners in Richmond Place with Homerivergroup. Such a wonderful management company and the best management company Richmond Place has ever had!!!! Since taken over, our community looks so wonderful and our property manager Tiffany Davis is fantastic!!!! Thank you homerivergroup for everything!!!!!!!! Happy Owner
Total reviews rating 4.2
199 Reviews for HomeRiver Group Tampa Property Management 2023:
Review №1
2022-07-07I call and they never answer my phone calls. I’m a current customer renting my home. I would like as well when a work order is being at my home I want the maintenance to keep to provide me details that work order are properly done in my home. Not the vendor leaving an unfinished job and wanting to charger the whole fee. Not cool for the tenant or the landlord myself. When property managers you’re trying to call always go to voicemail and never answer. Sometimes I have to get through email not even that. That’s what am paying fir a service to have communication. Sometimes I have the tenant contact clearly the property manager is not doing its job by not answering . Clearly it’s a service an paying pretty much am functioning as a property manager. This will be last I year will be contracting these people.
Review №2
2022-04-14Westchester Manor in Tampa Fl is managed by HomeRiver. Managed as in they collect the HOA cause they dont do anything else. The complex was affected by the past real estate market crash, but now there ks no excuse for the conditions since everyone is paying their HOA fee. Owners are wondering where that money is going. There is no maintenance what so ever. The complex is quiet and good people leave here, but it looks run down just because the HOA is not reinvesting the money. Four years full of promises.
Review №3
2022-01-13Our community has only been with HomeRiver for a short time but the level of professionalism, response time, and quality of service we have received has been awesome! Shout out to our Property Manager Tiffany Davis!!!! Tiffany, youve been absolutely awesome and supportive to us and I appreciate you so much! Im glad Brad chose YOU to manage our community!!
Review №4
2022-05-18Linda White is amazing and she makes sure to send out emails when it comes to events, reminders and other things within the community at Summit at Fern Hill. She’s always pleasant and helpful when I have questions or request! She’s amazing with follow ups and making sure community looks amazing. I experience other HOAs that don’t care or it’s hard to get a hold of. Definitely a better experience than when I first contacted Home River a few years ago!
Review №5
2022-04-25Before filling out the application I called to ask if the money in the bank account would be sufficient instead of income and I was informed as long as it is 3x the yearly cost ( I was told this on two separate occasions) which I had more than enough in there). Now it does say that assets do not count as income which is one of the reasons I called ( I was unsure of their meaning of assets). So I fill out the application only to be rejected for income. I called back the second time confused and ask about the income part and the guy tells me the same thing ( 3x the yearly cost). He is also confused as to why I was rejected and tries to transfer me to the property manager for an explanation. They do not pick up the phone and he tells me they will give me a call later. They never call and instead chat me via their website. The property manager tells me to review the tenant criteria requirement. In the review it states that “no assets rule” I mentioned earlier. I explain to her that I was told on two separate occasions that my bank statement would be fine and they never replied. It has been 5 days since. Do not rent from this company. It’s a scam like many others.
Review №6
2022-02-09My experience with Katlyn K was phenomenal. She assisted with my property on harvest glen lane - She was not only extremely professional but was always quick in responding to my questions and concerns. She guided me in the right direction so that I could quickly proceed with my plans. She’s beyond helpful and I am thankful for all of her assistance through out my process. Thank you once more for everything- Jose Gonzalez !
Review №7
2022-03-27Linda manages our community and she has done an excellent job. She is always prompt to reply to questions, proactive in thinking through potential comments or questions, and handles a sometimes challenging job with graciousness, clear communication, and understanding. I hope she is able to manage any future neighborhood we live in!
Review №8
2022-06-24I had a great experience using Hime River as my property management company. My Property Manager, Bridgette Daniels, has been tremendous to work with. She does a great job of communicating anything that comes up and always makes herself available for questions.
Review №9
2022-02-02I’ve been an owner/resident at Bayshore West for 10 years and as with any homeowners association there’s always something to be ironed out and worked through but it always comes down to representation and proper management to maintain order and adherence to the the community rules and regulations. I feel compelled to write a review to acknowledge Linda White for her exhaustive endeavors to try and restore and maintain order here in our community.. She is diligent as well as incredibly patient considering the fact that when she came on, things were in total disarray and chaotic .. We have never had a more conscientious and dedicated representative managing our property.. It’s clear that, at times, anyone in her position is faced with this daunting task to try and acknowledge and address all of the issues and concerns of the owners and board members concerns .. She never seems to get frustrated or complaisant. She is wonderful and we are lucky to have her ..
Review №10
2022-06-23Extremely happy with the service and support that weve been receiving from HomeRiver Group. Our PM Bridgette Daniels is a rockstar! She takes great care of multiple properties acting as both PM and Leasing Agent. As a PM, Bridgette is on-site on a regular basis, making sure the property is in great condition and handling the needs of the tenants quickly and efficiently. As leasing agent, turnovers are addressed quickly and shes helped us to place some really great tenants while keeping vacancies low. She has implemented some nice improvements that have help improve the property and upgrade the overall environment for the residents. Truly outstanding service from Bridgette and her team at HRG!!!