Osprey Pointe Apartment Homes in Saint Petersburg
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Saint Petersburg, Pinellas County, Florida, US
Site: https://www.liveospreypointe.com/
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–5PM
- Saturday:10AM–5PM
- Sunday:Closed
Been here since April and it’s been good for the most part.the only issue is the maintenance they don’t actually fix issues but I haven’t had a real serious issue since I have been here. It have been purchased by new owners so I can’t say to much until I give them a chance UPDATE … it’s them trying to become a better complex but the only thing that came with this new company is towing cars. They don’t fix nothing just like the last complex. It’s minor issues I can live around but when something needs to be fixed they take forever and a day to get it resolved. They turn off the water every other day for emergency water leak or whatever that’s has been going on with the old and new company. Literally anytime of the day they send a email like the water getting cut off it’s random. Sometimes they don’t notify at all. I’m ready to move and I can’t wait till this lease is up I’m hoping to be in my own home by that time cause the apartment renting is overrated
Have had so many issues since moving here in late December.Upon moving in, pest control was SEVERELY needed. Luckily, the apartment complex arranged for them to come weekly as long as you requested it.We have also had major issues with our air conditioning unit since we moved in and are currently experiencing our 3rd or 4th major issue as I speak. Came home today and our thermostat read at 89 degrees, even after being set at 72 all day. This issue also drives up the cost of our electric bill.However, at least this time I am getting actual answers on what is wrong with the ac and not just adding freeon to the unit as a bandaid fix for me to deal with again in another month or so.Have had issues upon issues with the bathtub not draining, to which one day they told us that the apartment below us had been experiencing a leak in their ceiling, meaning that one of the pipes was in fact severely clogged.As a college student, I wasnt expecting a super great quality apartment, however, my little bit of advice to any prospecting residents is to spend a little more for a better place to live.Hopefully the new management can salvage this apartment complex and turn it around.
Garbage, roach infested. my cabinets fell off the wall months ago and they refuse to fix them. they also raised everyone’s rent, mine was raised $400 for an unrenovated apartment with no repairs made. do not move here. they’re trying to gentrify the last low-income apartment complex left in st. Pete
Since the new owners took over it’s been nothing but wrong none of maintenance speaks English or they play like they don’t maintenance goes into apartments when you’re not home and they don’t have work order then you address it everyone plays dumb too the fact they went up on rent and it’s nothing new in my apartment then she stated if I want a newly apartment it will go up even higher I don’t think that’s right then I keep getting texts saying my work orders has been completed and I never put one in so please make this make since I feel like the whole Osprey pointe office is scammers cause soon as she took over she fired all the maintenance guys except one and brought all her people in 🤬🤬🤬🤬🤬
Just moved here with my partner on August 7th! I was looking for something as soon as possible because I was 8 months pregnant and nearing my due date fast (Im also 21). Based on walking and driving around the property, I checked out the floor plans (as many apartments arent doing in-person tours). At first sight, this place is absolutely beautiful! Although it is beautiful, I was looking to find something comfortable and family friendly. Before moving in, they handled my application and fees so quickly and smoothly (apartments were going fast!). They kept up with my phone calls and questions and gave me a complete list of what I needed to do in order to get moved in. I moved in about 2 weeks later and move-in day went so smoothly! The apartment manager was so nice and very welcoming. Ive been here for a month now and I couldnt be happier. I was also very happy to see that even though I didnt get to check the apartment out before I moved in, I have seen NO bugs in my apartment (which I had HUGE issues with at my old apartment!!) Only downside was the laundromat but maybe its just me! Also, trash can pile up outside the dumpster but I havent seen any critters or pests around the dumpster so far. Definitely give this place a try, especially if youre a first time renter or need something very fast and affordable! Also, this is just my experience so far and everyones experience is different! They do offer flex payment options for rent which is very helpful with Covid. Their maintenance mobile app is a little weird but they do follow through with anything you need fixed (Id say about a day or less). Good luck to anyone looking for a place!
I have only lived here for 1 year. My overall experience hasnt been all negative. I do agree with past and present tenants about the walls being paper thin and being able to hear every little bump, stomp, sometimes talking, etc.. I never had many maintenance issues other than plumbing and a few cracks in the doorway, underneath the sink,etc.I will give Maintenance 7 out of 10. Theyre prompt, some are friendly, some are not. And a few are not very efficient at all.Office staff is generally pretty nice except for the office manager Lisa. She is quite rude and very nonchalant when it comes to resident complaints or just overall issues. Parking needs improvement. I worked 5pm-3am and almost always came home to nowhere to park in my building. As a result, I would have to park in a neighboring building and walk in the dark to my apartment home.My car was actually towed with my resident decal on it because I parked in an area within my building yet no tow away signs were posted. Car theft has been a major issue since being here as well.I also agree with past and present tenants about the swimming pools. Outsiders have taken over. The garbage compactor is always a mess, but with so many tenants, its very difficult to pick out the good from the bad.I believe a simple security system, cameras, extra security at night, and tenant complaints to be more of a priority, would make this a more pleasant place to live..
I would like to give Mark Doyle 5 stars for having patience and understanding of my needs. There is a lot of tenants on the property, but the time he takes out to listen with understanding is priceless. He has been my number one go to since we have been here. Mark I would like to say thank you for all that you have done for us, and give you 5 stars. I believe that you guys are moving in the right direction. Keep it up Osprey!!!!
We have been here since 88 and we have seen plenty of gm coming and going. Our only problem is that when we renew our lease (30+yrs) we are not given any incentives, our apartment is OLD, no updating in ours. The only thing is the maintance team are always wonderful when we need anything, no one ever seems to be in the office when you call. I feel this is a good place to rent; it needs to make sure that your long-term tenants are taking care of.
After paying the application fee and administration fee online I called to get the status of my application but long behold they NEVER answer the phone. After calling for a week straight I went to the office and the lady at the front desk told me they can’t see anyone in person and that I would need to go online. But regardless they are impossible to get ahold of. After paying my money online I should’ve been contacted but I got nothing. Now that they took my money and refuse to get in contact with me I’m going to have to find another apartment and lose they money they stole from me. Don’t trust these ppl.
I have been a resident on this property since 2014 and have NEVER experienced extraordinary and efficent service. Not only did Marco address the concerns of my repairs but went above and beyond to rectify others repair issues. I am glad Osprey Pointe now have workers as such to make our living comfortable verses irritable and because of this I have not had to curse anyone out.
All i can say is since I wrote that last review the little things became big and whatever you do, dont do these apartments. Water is off every week because of plumbing, when they have major projects they give less than 24 hr business notice. With the current pandemic, if you work from home, this is NOT where you want to stay. Im looking at leasing space to go work at because theres always something and I cant afford to lose my job because of this I use to be able to get through management office, discuss, and have an adult conversation., now you cant.
New, New, New ... to those that have left negative reviews, well you would all take them back if you dealt with MARCO, Alicia, & Mark. They have gone above and beyond for me and this place is looking awesome. What is more important is that they treat us tenants like family and have compassion through these horrible times we are going through! Marco is outstanding. He cares and he does all he can to make not only your unit in tip top shape, but your spirits up and he follows up like a champ! Kudos to all of you in the office. I am so proud to call Osprey my home. Marco keep doing what your doing because with you here I not only feel safe, I feel I have a family right here on property! You all know my situation and you have embraced me and made me feel that I can get through this! Mark, your professionalism and Get it Done attitude is the best! Keep up the great work guys! I am so grateful!** Update: ANDREA!! You are the best too. You are always so pleasant and get all of my questions and concerns taken care of seamlessly! I appreciate all you do. I love all you guys there in the office, we’re all family. I appreciate everything you do for me. Again, thank you, the team at Osprey Pointe is like no other!! :)
I would like to give a shout out to Bea Martine assistant property manager and property manager Bea Denayra at Osprey Pointe for the support they give with helping and making you feel at home, and accommodating your needs with rent or property issues, both ladies will over and beyond to help assist you with any needs to the best of their ability. These two ladies are really working hard to make the residents here at Osprey Pointe feel at home and work with your needs and concerns.....Thank you ladies for all you are doing here at Osprey Pointe.
Maintenance let me know when they were coming so I could put up my pets and Marco fixed everything in my apartment and gave me great advice on the apartment and the community. he was very pleasant and always says hi when I am out walking the dogs.
I have had several issues since staying here;1. A couple months ago around 10PM there was an argument outside my apartment and a guy cam outside with a gun shooting. That Monday I called the office about safety concerns I was promised that the property manager would call me back. After a couple of day of not hearing from her I called back stating she has not called. Again, I was promised she would call me. To this day, I have yet to hear from her.2. After the recent rains, I noticed my floor was soaked. I called the office about the roof leak and ALSO, complained Ive had a musky odor from that same area and now I know it from a roof leak is the cause of the musky odor. In addition, my apartment is filled with annoying gnats. I have done everything under the sun spraying my apartment and nothing works. I googled gnats and they are attracted to mold and fungus. Again, I was promised from the front office the property manager would call me back. After a couple of days not hearing from her I went down to the office, I was in the back; however, he would take my name and number and she would call me back. I HAVE YET TO HEAR FROM HER ABOUT THE SHOOTING OR THE ROOF LEAK.February 2017,This place is horrible. DO NOT MOVE HEREI have been complaining about my upstairs neighbor kids constantly running around playing and playing a horn at all times of the day and night. Also, my upstairs neighbor is constantly dumping trash out of her car and left in the parking lot. The photo I took last night after she got home is nothing compared to the trash she usually leaves on the ground.Ive reported her to the office a thousand times with anything being done.THIS IS OSPREY POINT APARTMENTS
They are slow to respond to requests for maintenance. My air conditioner was broken and they needed to fix either the flooding or lack of cold air regularly about every six weeks. After three years this seems ridiculous; they were apparently too cheap to replace the unit. Once my stove caught on fire sending sparks. It took them three days to respond after I had to complain in the office because they rarely answer their phone. The grounds are often filthy and trash around pool area regularly. Im moving soon and cant wait!!!! They get zero stars from me. Run. Do not live here.
Not impressed with the way these buildings are maintained. Been there a few times visiting a friend that lives in the complex & have seen some scary looking individuals. Smelled pot smoke multiple times. Stairs in disrepair, balcony railing not very sturdy, management not responsive to renters concerns. On the positive side, these are relatively inexpensive apartments so you get what you pay for. Glad my friend is moving out!
DO NOT MOVE HERE! I REPEAT DO NOT MOVE HERE!!!! First they show you this really cute apartment that’s all updated & tell your your apartment will look just like this only slightly different, WRONG! Your apartment will look nothing like that! My kitchen looked like it was from the 80s! Countertop was trash! When they painted nobody bothered to clean the walls, I had to pull hair & trash off of the freshly painted wall. They told me I had to wait about a week & half to move in because they had to clean the unit which was fine but it came to my moving day & they were cleaning it at the time of my arrival! I went around & cleaned after the lady because she did such a horrible job. A week into living there I had cockroaches which they came to fix but I had to leave these piles of white stuff everywhere so they wouldn’t come back which was a big inconvenience. Everybody keeps talking bad about maintenance but I never had issues with that he even help me put my kitchen table together! There is only 2 of them tho & that’s why it takes so long. The front office is a joke! They don’t return phone calls or emails. When I was originally quoted they failed to tell me short leases are an extra $50 a month & when I showed them the paperwork I was given for the price I was supposed to pay all they said was, well you signed the paper.. Ambulance is in & out at least once a week. I was home one day & heard 6 gun shots behind my house. DONT MOVE HERE!
If I could give this place zero stars then I would. This place is completely trash. The residents here can’t even dispose their trash properly so that leaves a mountain of garbage lingering around the dumpster. It’s more to the story.MAINTENANCE:- maintenance is completely ass. They never fix anything in fact, when they come to fix your problem they actually make it worse. These workers don’t have a clue on what needs to be done to fix the problem. They make more excuses than children. The word poor job is giving them a compliment.APARTMENT:The apartment itself is also trash. Once you start looking at the detail you start to realize they didn’t remodel anything or replace anything that should of been replaced. Baseboards don’t connect to the floor, messy paint job, hot water for 3 minutes when taking a shower, mold that they’ll recox over, leaky tub and the list can go on.The rent is really not worth what they are promoting here. This place can use a lot of replacements and touch ups. I forgot to add as well, the washing and dryer is are bad. Wash clothes and they’ll be soaked after you washed them. Some of the machines are broke but once again they fix it just so it can break again instead of replacing it.
Do not move here ! After staying here for 2 years they are trying to keep $500 of my deposit to replace the carpet which was not that bad. They did not even take pictures of carpet after attemping to get it cleaned . This place is cheap n you get what you pay for. The walls are really thin and everything is low quality. The people in the office are extremely rude and maintance sucks ! Also the trash is always over flowing n covered with flies.
If I could give this apartment complex a zero stars, then I would. Unfortunately, I was a resident at this complex for 1 year and 7 months. It was a horrific experience!!! After living there for 1 month the problems all began.The Maintenance Employees that the Property Manager has hired are clueless as to fixing anything in your apartment. Be prepared to spend a lot of your own money fixing anything in your apartment - Also, youll probably spend hundreds of dollars in cleaning supplies too. I came to the conclusion that the Maintenance Department is clearly not updating their license and/or taking the required Training Courses for the profession.Over the course of 1 year and 7 months I experienced the following issues: multiple outlets not working correctly, rodents (yes, you read that word correctly -- actual rodents) in my attic and along the walls facing the parking lot, broken dishwasher (this happened twice), black mold on my shower walls, water damage in my bathroom due to poor ventilation fans, cabinets that are literally from the late 1970s - early 1980s era - clearly were never replaced, ants in my bathroom and kitchen, etc.Whatever you do, save your money and find another place to sign a lease. This complex isnt worth your hard earned money or the headaches that you will constantly have trying to get anything fixed in a timely manner.
I am disappointed in this company. As a current resident my family has had to deal with several problems since moving here. Please save your money and move elsewhere. Our problems range from appliances dying several times and them taking multiple days to fix the issue, to entering our apartment on numerous occasions without permission.Our last issue is related to our rent. To our surprise we were given a 3 day notice to vacate the property, because they claimed we werent paying our rent. Our rent was set on automatic withdrawal so this was a complete shock. After doing some digging we found that they were double charging us for rent. Meaning we were paying rent twice in one month. Once we mentioned this to the office they basically said it was our fault and we need to make the adjustments via the online resident service. Bottom line Is, their system was flawed and they needed to fix that issue, but we had to go back and forth with the Assistant Property Manager before she decided to even try.After realizing they were taking double the rent we also realized the amount for each transaction was above the quoted price that was documented. We mentioned this to the Assistant Property Manager she Pulled out the document we were given and said the price was wrong. We let her know that we had spoken to two individuals prior, before going month to month and they both quoted the same amount. She seemed unwilling or unapologetic for their wrong doing, and refuses to fix the charge amount.Overall the team here isnt helpful and the place isnt worth the rent. Dont even consider it!
I love osprey community and its staff! Recently conversed with the property manager Andreana who is such a sweetheart and cares as well as values her residents! I recommend osprey as the maintenance is very nice and comes every time there is something minor or big lol!!
Since day one there has been issues with my apartment. Property manager Rene dont care. Maintenance is horrible. plumbing and A/cissues. nothing ever fixed properly. I have placed over 40 work orders in 3 years. I have called Corporate four times in the first two years. I never received a call back. It took 14 months to get a new toilet for an issue that I had from day one of my move it. The w/o log is not correct for my file. it shows only 5 works orders not true. I took Rene at least 12 in that I kept to show her, and she didnt even bother to view them at the time. My rent go up every year and Im still inconvienced. My air is set at 75 and my thermostat show 81. I have a photo to prove it. just made same request in December. I have an Asthmatic daughter and Im Diabetic. We should not have to live like this.
I wouldn’t recommend this complex to anyone. I work in management for a living and I believe this place is poorly managed. There’s only one dumpster for the entire complex and trash is always overflowing out into the streets. When maintenance comes to fix things, it’s always a temporary fix. Some of the maintenance employees don’t know what they’re doing. If you have no other choice to live here then that fine. But if you’re able to live somewhere else.
Well, been living here for 6 years now & everything was good. Back in the 90s, when they where called queensmark apartments, there was not problems or things going on as much as today.When u live somewhere u want peacefulness, if its a house or apartment. Until these past few months, with the neighbors above me. There trouble makers, love to cause drama, stomp & make noise on purpose, and nasty human beings. just because I dont associate myself with them & there ignorants. I stay to myself. reported them to the office.Only good thing i can say maintenance gets done when needed.
I need to share this review as living here was nothing but bad from the beginning. First, after leaving this place they charged us an additional months rent ($800) because one roomate still had the keys to the house but no one was living there. They have since sent us to collections because they are total scumbag landlords. the air conditioner in this apartment complex made the bills almost $300 a month and maintenance would not replace no matter how much we complained. Loud rap music is played here all day and all night. Our cars were constantly being doored by our neighbors and was even hit in the parking lot and we complained, but to no avail. This kind of management is unacceptable and I am very disappointed in this company.
Do yourself a favor and dont move in! Weve had nothing but problems! Our apartment was infested with fleas, we take very good care of our cats, they did not have fleas when we moved in, within a week they were infested and it took us months to get rid of them. We have cockroaches like crazy! They crawl everywhere. The towing company they use is ridiculous. They claimed my boyfriend had a flat tire but yet when we went to pick it up from the towing company they said it was because of improper plates! Which wasnt the case because there wasnt even a back plate on his car, his plate was taken off and left in the bushes at the complex. We had to pay 350 just to get it back even though we did nothing wrong. The pool is absolutely disgusting. Its never cleaned or taken care of at all. The pool walls are currently green and there is an abundance of bugs and leaves floating around on the top as well as settled at the bottom. People who dont live here use the pool and trash it. One day there was a group of people at the pool with their child smoking weed right out in the open and no one did anything about it. Parents send their small children to the pool alone and they put the pool furniture in the pool, slide of the railing and scream obscenities. This is not an environment for a family. All of our neighbors constantly slam their doors as they leave and have dogs that bark all the time, which I can hear inside my apartment. I am disgusted to say that I live here. They reply to all of the reviews telling you to email them personally and let them know about your problems but then they do nothing about tour concerms. This place appears nice at first but save yourself the hassle and just go somewhere else.
DO Not move there! There is trash everywhere. My WiFi was cracked by criminals living in the complex and management did nothing about it. The apartments are in disarray and they do everything not to give you your deposit back. They take months on service requests, God help you if you’re air conditioning goes out. All that manager wants is for you to renew your lease. I had to call the police four times in two years because of vandals, children laying on my car and children laying on my car. I have contacted both HUD and EEOC and there are ongoing criminal complaints filed against this rental community. DO NOT RENT HERE!
Moved in and Feb of 2016 and it has been nothing but a bad experience ever since.-No one mans the gates therefore letting anyone and everyone in at anytime. Constant loud music and people shouting at each other in the most rachet way possible.-Vehicle has been broken into 4 times since moving here due to lack of security. The security company they hired is here for the property not for you. Exact quote from the apartment complex.-No regard for the property what so ever. Tropical storm blew through back in June (its now Aug). A piece of the road at the front entrance was damaged due to water. IT HAS STILL YET TO BE FIXED. How lazy of a property owner do you have to be? By this point I couldve gone to Lowes, bought supplies, and watched a 20 min YouTube video on how to fix pavement myself.-The dog park that is advertised is an extremely small fenced in area that no one cleans up after there dogs mess probably due to the fact the complex has yet to refill the doggie bags.-The pool is constantly locked forcing you to have to walk through the front office. When I asked them why this was the case they told me it is to keep tabs on the kids trying to skip school. Why do I, a grown ass adult, have to be punished because yall do not have the balls to tell some kids to get out of the pool? Not to mention everyone just leaves their trash lying around after they leave the pool.-Speaking of the pool....just tried to go and enjoy a nice afternoon swim only to find out it is closed. When I asked why the staff informed me its because some kids decided to unscrew the ladders inside the pool and toss them over the fence causing the health inspector to (for some reason) close the pool until further notice. Welcome to the neighborhood!-The apartments themselves are in horrible shape. My utility bill for a 1100 sq ft apartment is roughly $220 a month because the apartments arent insulated so in the dead of summer in Florida of all places I get to enjoy my nice 85 degree apartment. Thanks Osprey Pointe!Literally counting down the days until our lease is up so we can run from this place. The staff has zero disregard for you or the property. The neighborhood is complete garbage. Ive literally watched this place slowly fall apart over the past 6 months and its only getting worse.
Update:3/24: Osprey Pointe did refund me my $200 and I appreciate it. Although I will never do business with them, again, I do feel like they held up their part by refunding me.This place is HORRIBLE!!! I didn’t even get a chance to move in to give them a try as a tenant and I’m glad I didn’t. So, the FIRST time, I was scheduled to move in on 2/28. I received a call on 2/5 stating they had to change my move in date and my unit. I was a little upset and had to make arrangements to be able to take off of work to get everything in order. I was very understanding and did just that. Today I received a call stating my move in date was changed again. I was supposed to move in on 3/3 and now they wanted to change the move in date to 3/10. Are you kidding me?! The assistant manager Lola didn’t have anything to say to but she’s sorry for the inconvenience. When I told her the day wouldn’t for me.. she had the nerve to ask me “what do I have to do on the day you were supposed to move in? ” I’m sorry, but I have everything in order from my lights, to my cable, to my furniture being moved in on THAT day! Lola was more concerned about me losing my $200. I’d rather lose $200 than spend almost 10k staying here for the whole year and being miserable. I don’t know if they think I’d just be okay with it because I need a place to go or what. I’m a senior in college and my parents aren’t kicking me out of their house; they’re more sad to see me go than anything else. I have a place to stay! This place is unorganized AND they NEVER answer their phone, but when I come to the location, everyone’s just sitting around. Lol. This place is a joke! I really thought since the management had changed, the place would be ran smoother, but I thought wrong.
You only respond to positive feedback and ignore the negative. Which, is exactly how you run the complex. The stairwell light have been out and the emergency light has been broken in bldg 1760 for over a month. Numerous complaints have been submitted and still the lights are not fixed. What will it take to get a simple light fixed? Oh, I know a lawsuit for improper lighting after someone is either attacked or falls down the stairs. It wiuld take less than ten minutes to replace a bulb. Please, please, please, please, please fix the emergency light and stairwell light in bldg 1760.
This place sucks! Every chance they get to place their dick in their resident ass they will do it! I was scheduled to move out during Hurricane Irma but wasnt able to do. Once it was over they asked if I needed more time to move and of course I did. I immediately moved and these bastards charged me the extra days knowing this was something totally out of my control. Not to mention the roaches, no response to maintenance requests, air breaking down and never getting fix. These horrible reviews about this place is correct. Osprey Pointe dont give a rats was about nothing but collecting money! Think twice before moving here. THEY WILL SCREW YOU!!
Gloria (receptionist) was VERY helpful and patient with me and partner. It took awhile for us to move in but we are in a beautiful one bdrm. no complaints.
I have tried dealing with this privately but its time to write a review.I have been in my apartment for about 6mos. And have only had the 1 same issue. My maintenance requests go unanswered. Especially in regards to my AC unit. I have thee MOST whack a doodle DIY looking 15yr old PLUS AC unit--it has broken 4-5 times since Ive been here. Theyve come out 2x maybe 3 for about 5 mins and pretty much tell me Im insane. Let me tell you something... this is a 700sq ft 1BR apartment right? My electric bill is close to 250.00! My bill didnt get that high in my 1200 sq ft 2BR apartment. Maybe 120.00 in the hottest never higher than that.They told me its because my return was blocked. I moved everything off the same wall and my bill went up 50.00Im tired of being ignored. And since it doesnt mattee to them hopefully yall will read this before thinking about moving here.
Terrible experience since day 1. If you move into a 3rd floor apartment you will suffer most of the year in 80 degree temperatures with $200+ power bills. Every amenity advertised isnt real. Theres no value in living here once theyre done adding charges to your bill and taking your deposit. This is a very high crime area and people are able to move through the premises freely. If you value your property or your well being I strongly advise not living here or at any BH management properties. If you check out Madison Place across town the apartments are just as bad.
Needed a place ASAP and the had availability. Wasnt impressed by the model but found it to be livable. My front door has to be locked to keep it closed, their was a dead roach in the oven...you cant take a step anywhere in the apartment without hearing the floor Crack and the upstairs people you hear nonstop from walking to music to them having sex, ugh this place deserves no star. Cant wait to move! I was locked out of my apartment and had to call after hour maintenance. The gates dont close and so far I havent seen security, the grounds are not kept clean.
This apartment complex sucks! The manger Rene all you see her doing is smoking on the patio and dodging residents that need to be addressed. The office staff acts high and mighty they are simply lazy and eating cakes and pies instead of addressing issues. maintenance staff is always helpful and respectful.They have so called upgrades and all it is painted cabinets and peeling vinyl floors. I would fire the entire staff and get a new one
They will never fix issues, have a hole in my kitchen countertop and requested maintenance since day 1, have requested at least 8 times someone to fix it and they just complete the maintenance request online and my hole keeps growing bigger. If you can afford a better apartment dont try to save here. if you cant best of the luck to you.... will leave and never look back.
Where is the no star option? I have been searching for a one bedroom apt in. an nice area that has a pool/gym and from first glance at your complex, I though Osprey Pointe would be the best place to call home. However, after reading the reviews, the basic # problem that constantly comes into play is lack of maintenance issues as well as poorly trained office personnel. Now I dont live there so I dont know the whole story but you have to be blind or stupid to know that whomever is replying to the people voicing their problems, needs to get real.You cant continually tell them to contact the home office when it is the property managements responsibility to make sure their tenants are being treated with utmost respect and that give you give a damn. From what I have read so far, I wont be even submitting an application. Its really sad when you advertise one thing and really are offer substandard services.Think about it Property Manager.....you can be replaced but if the holding company is just paying you to keep the apt filled......then I guess you are doing a great job.
Update: March 27Ive had three open maintenance orders for another two weeks now after it took them a month to fix my light. I fear my sink may never drain again. Also, what is with this horrible wind tunnel sound in the living room? Sometimes its louder than the tv. Thats when I can hear it over the stomping neighbors. I pray for death every day I wake up in the hell hole.Dont do this to yourself.UPDATE: March 16The kitchen ballast light has been out inbky kitchen for over a month. Ive called at least four times in the last two days about it and twice before that over two weeks and it still isnt fixed. I was told three days ago that it would be fixed AFTER waiting three weeks! Here I am still sitting here cooking in the dark.I have call recordings of them lying to me and Ill be sending them to corporate, not that it might not even do anything. So if you like being treated like a person and having lights in your over $800 a month apartment, Id go elsewhere.EDIT: about the response the complex left about gym equipment, I moved I two years ago and was promised THEN that there would be a brand new gym. When I asked them about the fact that their brochures literally lie and say something like new advanced gym the manager said dont even, were legally allowed to say thatSo dont get your hopes up if they tell you the end of the year lieIve told them at least three times about the rotting, stinking garbage that people keep throwing behind this fences but the pile only gets bigger. You can smell it from the parking lot, but dont get too close or youll hear the shuffling of the mangy opossum/weird hairless raccoonI mean, its hard to blame them considering theres only one dumpster for over 500 units but come on, at least clean up the mess.The outside of this place is also a perfect metaphor for how this place is run. Dont even waste your money applying here.And I dont know what gym theyre using for their photo, but our actual gym is four cardio machines from the 90s (all broken in some way) and thats it.
DONT CHOOSE THIS PLACEWORST EXPERIENCE EVERI moved into Osprey Pointe back in April and immediately began having problems with everything falling apart. I voiced my problems to the management team over and over again as they came up and in the weeks and months that followed only to be half-effortlessly resolved if at all...When I moved in on April 8th I asked why there werent any window screens and was told that they would install them since it was a state requirement and that they werent aware of their absence before me bringing it to their attention. It took about a month and a half of my constant asking till they came out to do it. But they only did one window! I asked them multiple times to come back and do the second window but they never did anything about it.. And what makes me upset is that they always seem so surprised that it still hasnt been done even though the majority of the time they can remember my apartment number off the top of their heads since I come in so often to complain.My toilet broke from the piping that went into the wall. It was only discovered because it was leaking into the bathroom in the apartment below mine.. They came out to fix it and ended up making the pipe worse, causing a larger flood and cracking the tank. They ended up replacing the entire toilet but broke the fixture of the toilet lid upon installation.. They told me countless times that they had a new lid and would bring it out and never did. Finally got them to do it and by then it had been a whole 2 months since the problems first started.One of the outlets in my bedroom never worked so I talked maintenance into coming out to look at it. The guy did some charge tests and resetting of the breakers but it still didnt give a charge so he said that they would have to come do some interior remodeling to redo some wiring and such so I just said dont bother I can live without it. Dont you think they would have checked that in their inspections before leasing the place?The fixture for the sliding blinds for my balcony screen became inoperable when the clips supporting the blinds gave out. Maintenance said that those fixtures were at least 12 years old so they were streatched/worn out. The blinds collapsed the same day that the neighbor below me got maintenance to come out to fix my toilet. It took them about 3 weeks to come back to do that one despite them seeing it and being there the whole time while fixing the toilet.. Its so lazy that they wont do more than what theyre called out for in a given day.There are some more thing that are broken and havent been done but one in general is why Im writing this. My air conditioner. Rent is 651/mo and the electricity bill was an extra $250-300 just to maintain a comfortable 78 degrees in the apartment, which didnt last even a month cause soon after that no matter what degree I set the a/c to it wouldnt get cool enough to match. I couldnt understand why that bill was so much. I was hardly using any electricity and if I did it was to watch tv before bed (about 4 hours max a night). My neighbors bill was only around $40 a month so I knew something was off. I had tried getting the leasing office to pay my difference since they put me in a unit with a bad a/c; even maintenance said that the pipes were so backed up that the a/c had to work like 3 times as hard just to keep the air flowing; which explained the floading in the closet with the a/c unit since the pipes would drip whenever the thing was turned on; I ended up threatening them for a mold outbreak since the closet started filling up with water and I got horribly sick and had to be prescribed allergy medications and an inhaler. I weezed and coughed like I was dying..Still the leasing office wouldnt do anything since technically the unit worked, just at the outrageous cost of $200 more than my neighbors paid... I decided to just live the remainder of my lease without the a/c since I couldnt afford it or the headache of having the leasing agents do nothing nor even care about my health.
How do I put it into words how bad my experience was at this place? Incompetent office staff from the top down. Ignored maintainance requests for weeks. Garbage everywhere. Multiple multiple code violations and blatant disregard for basic maintenance of the facilities. The office staff should have to live in the garbage they push on the tenants to truly experience the hell they have created for the hundreds of people living here. Condemning the property wouldnt be enough, it needs to be completely removed from this earth.
Marco will go the extra mile for anyone. He is good at what he do. I trust his work 100% keep up the good work Marco. Your hard work and work ethic isn’t getting unnoticed we see you.
EDIT: I did leave a good review about this complex before I decided to move out. This complex will charge you about $1400 of fees and lie to you about your origonal deposit being for first and last months rent then they randomly attempt to charge you a pro rated amount for the last month you live there. Very unprofessional and rude staff member named Angela. Trash everywhere all the time, leaking foundations due to cracks, and leaking ceilings. My apartment was flooded three times in a year. Cant wait to move. RENT SOMEWHERE ELSE.
They are very slow at fixing anything that needs fixing . Took them 4 months to put wheels on the slidding glass door. Same amount of time to fix the ceiling from a leak above me in the bathroom. But fast to charge 50 bucks if your 2 days date on rent. If you like neighbors slamming doors and growing pot in plaints out on the stair wells then its for you . I was on the 2nd floor and every thump and sound is heard. From walking to kids running up until 3 am . I get up for work at 445 am so no you cant get any sleep. it took me 3 emails which I didnt get a reply and 2 times to the office to complain about roaches before anything was done . The police is there at least 3 times a week if not more. People are nasty with throwing paper, cup, bottles, dirty diapers down at your car. No I do not recommend this place to anyone.
Incredibly run down the walls are full of black mold the counters in the kitchen and under the sinks are all literally caved in from water damage. My front entrance way smells like a combination of human feces and garbage left out in the sun. My back patio steps are rotten through and falling apart. The people in the office have been incredibly rude and unhelpful. When the office is actually open which is rare. Their hours say they are open on Saturdays they are not! Not to mention they have lied to me on multiple occasions. It would be one thing if they were courteous when you go to the office they are not. Theyre rude and condescending whenever I go in. The pool is always locked and when unlocked is full of garbage and people smoking weed and screaming at their children. The entire complex is litered with garbage. Not just pieces of garbage Im talking full garbage bags left in the bushes. There are chicken bones everywhere. There are ants in the walls of the apartment they come out of the light switches. I am a very clean person I dont leave food or garbage out. They are still everywhere. Upon move in the place was dirty. There was hair on the walls of my shower and I kept waking up with sinus issues. The mold in the walls wasnt the only thing causing it. When walking on the carpet in black socks they magically turned into white cat fur socks. I. Dont. Own. Cats. Im allergic. When I asked the front office about it the girl said they change out the carpet if people have pets or live here longer than six months. An obvious lie. They advertise as a gated community there has not once been anyone at the entrance. People drive around constantly blasting loud music. There are sketchy homeless looking people walking around the complex all the time. I am afraid to go outside alone at night. I do not feel safe. Police are here all the time for breakins. My car has been broken into twice since moving here.Tl;dr. Dont move here!
I have lived here for 2 years now and minus the noise, and the gnats that get in the apartment (which is God controlled not the apartments), I am satisfied here. I have lived in various locations in St. Pete and there are far worse apartments. Also with the price point, and being one of the only reasonable rent locations in south St. Pete the location is convenient, the size is large which are much more important to me. I work from home and the space/size is needed so for the amount I pay, I will be here for the long term. I wish there was more they could do for the noise or move me up but reality is, they cant and I dont really have the energy to relocate again lol. Some of the other things people are saying I have heard but not experienced and again, it all goes based on what you choose to focus on and I choose to focus on its affordable and I have space.
Ive lived in Osprey Pointe Apartments for going on 2 years now and the 1st year was pretty good. Maintenance was fast, management was nice, things were good. My 2nd year hasnt been nearly as joyful. 1st there is the absurd towing policies. Im a resident and have had my car towed 2 or 3 times from in front of my very building. 2nd is the laundry facility is basically never working at full capacity. Dryers seem to be the biggest issue. And if your card stops working dont expect them to care, you just gotta buy a new one or wait 10-12 days for Mac Gray to send you a new card. 3. My A/C has not worked properly since late July and since then I have filed 5 maintenance orders detailing the issue (because of my work hours its hard to get to the office). The 1st 3 work orders went as followed: 1, maintenance guy checked everything out, said it was fine. No it wasnt. I file a 2nd order. They come when Im not home and leave a note saying everything checks out fine. Again, no it didnt. The 3rd time I go into ever further detail about the issue. Again they come when Im not home and claim to have fixed it. The performance improved... for 1 day. File a 4th maintenance order and never see a note that they have come. I look online and it says, completed. No it wasnt. I file a 5th work order as an emergency (being that it was over 85 degrees and my A/C wasnt working) and again it is marked completed but no note is left in my apartment and my A/C is still not functioning properly. This management team doesnt seem to care about their tenants whatsoever. Ive even emailed the head office directly and they dont seem to care as they have yet to get back to me. Believe me when I tell you, this place is not worth applying for and I loom forward to moving out.
This is a terrible management company. For the past 3 months (hottest months of the year) Ive asked to have my AC fixed/replaced due to the fact that it wouldnt drop any lower than 79 degrees in my unit. It caused my electric bill to go over $250 for 3 months straight, $100-$150 more than the neighbors with a working AC. All I asked was for them to help cover the cost of overage due to the AC, or take it off rent so I could afford it. Nothing. They wont help because they tried to fix it. So Ive consistently had a hot ass apartment, and got stuck paying an overage for the complexs mistake, with no help. Ive contacted BH management who has yet to respond, as well as filed complaints with the city, and gotten a landlord dispute lawyer. ALL they had to do was help cover THEIR mistake.Edit - After 3 years of living here, it still sucks. As a single parent, theres not many affordable options in St Pete so unfortunetely Im stuck here. My rent has gone up $100 since I first moved in, but nothing in my apartment was changed or upgraded. I can hear everything from upstairs neighbors. Every morning, faithfully at 230am it sounds like elephants are walking around. Everytime my upstairs neighbors have sex (which happens to be one of our maintenance men) my whole apartment shakes and the windows rattle which is hard to explain to young kids when they get woken up from it. If you want to be able to relax in youre own apartment, this is not the place for you.
Im currently a resident & absolutely hate living here. First off, Im paying extra for a upgraded unit but my kitchen cabinets are poorly painted. The fake hard wood floor has been peeling. My apartment was infested with roaches, and one of the male realtors said it was not their problem. I requested pest control only to be told I was requesting too much. Worst thing, is all day and night I can hear my neighbors walking across the floor no matter where I am in my apartment. Its a loud creeking noise. I cant sleep well/it wakes me up and its very embarrassing when I have company. Most of my outlets dont work. And the water never gets hot. Dont rent from here period
I am very pleased with the service I experienced. Marco is one of the most professional, and outstanding worker I have seen in a very long time. I am glad that Osprey have such good workers on their team.
PLEASE SEE MY CURRENT UPDATES BELOW: The buildings are a bit older, and if you are on the first floor you can hear your upstairs neighbors moving about, but that is pretty common anywhere. I have not had a single problem with customer service from the office staff or had any issues with maintenance coming to fix anything. I put in 3 requests with a normal priority level just the other day and they were all fixed within hours. Patrolling security guards have been employed. Pretty satisfied for the time being. 3.5 StarsUPDATE: Sept. 7th 2016 Put in a request to fix my blinds and a tub that doesnt drain, and its been well over a week and no response. I hate having to eat my own words, but I have updated my review to match the lack of service. 2 StarsUpdate: Sept 2017.Put in a request 5 weeks ago to have my upgraded (vinyl) flooring fixed since it is peeling. And they still havent come.Tub that doesnt drain works for literally 1 shower after being fixed then backs up again.Complaint since DAY 1. My oven has burner coils that dont fit, and they have been having intermittent working issues.Ready to move out but cant afford, anything else in the price range is worse :( The outside looks better then when I moved in since they have renovated the outside but the problems within my apartment have gotten worse. Also, when I moved in 2 years ago, it was a freshly upgraded unit. Single man with no pets, aside from the flooring, anything that was in here previously is falling apart and not by my doing. I am dreading when I move out, what they will force me to pay. 1 StarUPDATE October 2017:MORE PROBLEMS compounding with this place.Had a RAT DIE in the compressor area of my fridge. Maintenance flat out refused to come fix it via emergency line. Waited 5 days with disgusting dead rat smell before I called the office and screamed at them to come fix it and threatening legal action with the regional manager of BH Management. 2 weeks later and the smell is back.Also, for October I have been trying to renew my lease and they informed me they would send it to me via rent cafe. I called 3 times and walked in twice and they didnt send it. Now, its a few days before my lease is up and they are charging me an extra $80.24. When there is still 3 days before my lease is up. AND I STILL HAVENT RECEIVED MY PAPERWORK VIA RENT CAFE. I have to renew because I cannot afford anywhere else living solo.Worst place I have ever lived. Absolute worst. I wish I could give this place ZERO STARS. I cannot WAIT TO FINALLY HAVE ENOUGH $$ TO LEAVE.AVOID AT ALL COSTS. AVOID AT ALL COSTS.
The only way to get in contact with them is to show up, they will not answer calls/e-mails. Against our better judgement, we submitted an application and administration fee on 11/1/17 with TJ, a leasing agent at Osprey Pointe. We had to call multiple times and leave multiple voicemails just to find out our application was denied. Fast-forward 3 weeks and we received a letter from BH Management thanking us for our application and stating we were approved. At this point we have spent time and money applying at other apartments but could have just moved here. After seeing the past few reviews that date back 2 and 3 weeks its clear the management switch has not been a success for the property management company. Just experiencing the lack of professionalism Im ultimately relieved my application was denied. The whole office staff needs to be fired and replaced without a question in mind.
Marco is a GREAT maintenance man he fixed several issues that i have been complaining about for months..... Marco is the BEST Maintenance I have had since I’ve been living at Osprey Point. Great Work Marco!!! Thank You!!!!
Andrea is the most helper person there ! She actually cares about the residents & keeping a roof over their heads in these crazy times . She’s my go to for all my issues & always solves them in a timely manner.
I will NEVER AGAIN talk to these people. I was severely miss lead while looking into moving into this place. I was told that I was denied for stupid reasons then when I asked about them refunding some of the money I put up I was not I wasnt getting anything back. I knew I wasnt going to get the Application fees back but I was told on the phone by one of the so called rental specialists that I would get a refund for the other fees. That was a straight up lie. Not only that but they wouldwnever return my calls after that. I will NEVER RECOMMEND THIS PLACE. Just an FYI I got into the only other place I applied for 2 days later. Didnt even have to pay a deposit.
These apartments are obviously in a horrible location. Cops swarming the buildings all the time. Ghetto and gross. A man tried to enter my car because he thought I was his drug dealer. The buildings are not kept up, the floors creak bad and the kitchens are gross. They tow every car that doesnt have a parking pass even if your there for 20 minutes. Unprofessional administration as well.
DO NOT MOVE HERE. Unless you like CRACK AND GUNS. Looks decent, but look at the other reviews prior to mine. This place is laughable. First, the neighbors ALL DO DRUGS. Crack is prevalent. Police are here once a week. Every other house is loud and smokes weed (which is a bit ironic). Secondly, if you do not park your car within the lines THEY WILL TOW IT. I have a disability and they towed my Mercedes in the middle of the night (not affecting anyone), then the impound charged me nearly $200 to release... It is appalling. Wasted two UBER rides and a day of work. Apartment doors are carelessly left to slam constantly, police are here nearly once a week, or at the adjacent western complex which is not affiliated but quite disruptive. There is only one dumpster in the center of the complex, thus people transport numerous bags of garbage on the hoods / trunks of their vehicles and end up frequently splashing refuse into the parking lot and main entryway. Neighbors leave their trash out on the patio / lawn constantly - what can you do? Laundry service requires card from office to be refilled - i go down the street to the laundromat to avoid the hassle. Unit walls are thin, appliances out dated. Havent had bugs in my apt; have seen dead roaches outside on the stairs and entryway - unattended. Despite the landscaping and lake in the entry; this place is truly ghetto. No front guard / infrequent patrol service - someone could come in the complex and easily remove the belongings from your patio; let alone kick in your glass-patio door and no one would blink an eye... No consideration for others. I am a heavy sleeper and frequently woken at 4am / 5am from careless tenants leaving for work / screaming at each other on the weekends. One weekend, I witnessed a female attack her male companion while he was driving a car - he got out and proceeded to slap her across the face, then get back into his car and slowly drive away. She then decides to fling herself onto the hood of his vehicle and hold on for the ride... He proceeds to drive five feet and then stop the car to get out and then give her one last slap across the face for good measure. I mean really, this ish is straight out of Jerry Springer. Epic! Never in my life have i witnessed such interactions. (and no one GAF). Would not recommend to a friend, coworker, or complete stranger. Find somewhere else...
Bea Martin the rental agent will help you in every way possible.. she went above and beyond to assist me.. I highly recommend Osprey Apts. If they cant help you they will help you get the assistance that you need.. Go check out Osprey Apts! Thanks Bea!
The Worst place EVER....This is a post for a family member I had to move out, due to this family member being so sick. !!!!!!!!!!!MOLD in the AC unit, behind it and along the base boards. Black in Color for over a year..........VERY sick, symptoms: Constant upper respiratory infections, sinus problems, fatigue, memory loss, difficulty concentrating, and nausea. If you have a compromised Immune System and or Asthma DO NOT move here. If you dont care about spiders, roaches, termites or mold and holes everywhere. Like, in the ceiling, under the cabinets where the plumbing is, in all corners, its cheap but you may get sick and the medical expenses will more than make up for the cheap rent. There was flooding from the AC unit that backed up and the chemical used to clean the carpet after fan drying, were of unknown origin, causing symptoms to worsen. The AC wasnt cold, only to find out by the Maintenance staff, there were holes in the tubing. I wonder why there were holes? Rats? I dont know, he said, he taped the holes. The Electric bill after months of it being double what it should be, suddenly decreased by 50%. During the Winter months I had to go get my family member from the apartment due to over 3 days of no heat with 30 degree weather, that the Office Manager didnt feel was an emergency to fix. Since visiting her recently. I personally handed Cherisse a copy of the Florida Rental Tenant Laws, she shoved them away and said, the laws dont apply to us, our lease supersedes the law. Cherisse needs to be educated on the Florida law, the state she resides in. She is pleasantly confused. The Office staff is so RUDE!! They dont care. They just painted over the mold upon the first complaint saying its just discoloration. How clever and convenient. They are not approved by the BBB......They have a 2 star rating for a reason. I wouldnt recommend this to a Corpse. The Office Assistant Manager Cherisse, should stop eating so much, put down the donuts and pies and do her job! In order to post I had to check a star. I would not have checked any.
Marco was the best. He was very friendly, and fixed everything that I needed fixed.and didnt take long to do it. Im glad that we have him as our maintenance guy.
I wouldn’t recommend anyone to move here for one they have a rat infestation problem. They never come when u ask them to and don’t try and solve the problem my apartment still had rats! I called and asked maintenance to fix my air he told me there was nothing he could do after 6 in 90 degree weather and I talked to him at 6:09 ! I’m over it and sick of these apartments!
You get what you pay for the space isnt bad neighbors straight .. The maintenance are respectful far as I know... Never had a problem.. Now the staff in the office another thing they dont answer the phone you half to call more than 3 times to get something fixed. The complex has an roach and cat problem. Not your ordinary here and there but these roaches live here in the walls infested!!! I bombed my apt 3 times .... Dont use their bugman. The roaches LOVE his spray just makes more.... Now the staff in the office Im not a fan of being slick... If you pay rent and something needs to be fixed they should come out within 24hrs They dont you half to call multiple times or go down to the office to get some action done. They have 24hr maintenance person here for emergencies. Point blank be a1 with cleaning with these snakes n roaches.... Lynn lake or sabal point is waaaaayyyyyyy better......
If I could give this place 0 Stars I would. The management staff are unprofessional and unresponsive, ghetto is the first word that comes to mind. No one is ever available to answer the phone or return emails and they will drag their feet about returning the unit holding fee. I recommend you check out other complexes with a similar price range like The Villas at Flagler point or Emerald Pointe but trust me when I say it is in your best interest to avoid the headache and not enter into a business arrangement with these apathetic unprofessional people.
Worst place I have ever lived in I move there 7 Days Later me and my kids were full of bed bug bites they stated no one has ever reported any case of bedbugs in this area. Making it seem like it could have been myself bringing them here but guess what I happen to have? My walls are full of dead bedbugs painted over throughout the whole house messed up thing about it is they did not even offer to move me from one unit to another. They have a bootleg pest control company that cant even kill a mosquito with their pesticides. Do not move in.
Its Really Disheartening That You Can Pay The $175 Application Fee And The $100 Has To Be Sent Back To You In The Form Of A Check... If You Paid Off Your Debit Or Credit Card It Processes Within A Couple Days But You Have To Wait Up To 30 Days After Denial To Get A Check In The Mail To The Address You Put In On The Application! What If A Person Is Homeless? What Are They To Do About The $100 Then? Also , If A Person Has Less Than Perfect Credit You Can Basically Forget It! They Say They’ll Work With You But Thats All A Joke ! Need To Change The Policies As Far As The Refundable Fee Is Concerned! Otherwise Semi Updated Apartment Is Okay!
Although I read reviews I still have osprey point a chance and Injave been completely satisfied. I’m not sure other experience in the past but it seems things have changed I’m more than pleased with my apartment and the customer service provided making my experience great and fast while moving in. Also want to say thanks and refer Lola. She’s very outgoing and made my move In very simple
I currently live here, to those looking at this community as an option run! Loud music, people arguing outside in the middle of the night, you cant use the pools because people outside the community take it over. The place is a dump. 1 year lease is almost up and we are looking elsewhere. Do yourself a favor and dont make the mistake of moving here.
Lived here for 1 1/2 years and paid to get a lawyer to get out of my lease. became violently ill and could not figure out why...well after a year or so, we started getting bugs, fleas, roaches, basically any type of insect that any person would/should be not able to live with, after contacting the office maybe 30 times, i was sent an exterminator and was told this was MY FAULT, that i had a dog that made this mess that was living here....EXCUSE ME? Well after dealing with this for a while longer, it was discovered by me that our upstairs neighbor abandoned his unit and osprey had NO IDEA this happened, well the neighbor left everything behind, including a poor dog that died and attracted all these insects that were coming thru my vents, DISGUSTING!!! How was this discovered you ask? I walked up the back outdoor stairs and peeked into his sliding glass door which was unlocked, and discovered one of the grossest things in my entire life!Oh yeah, for about 2 weeks it was also discovered that a homeless person was living right outside my door in an unlocked storage area where my air handler is located, we thought we heard things while in bed from this room but thought it was our neighbor, found this guy when i heard snoring one morning and forced the door open...something else huh??DONT MOVE HERE, its dangerous, was pulling into my spot one afternoon and 2 dudes came running around my bldg cause they were being shot at from a guy chasing them, also blasted out 2 car windows and bullet holes through a car door in the prkg lot..Again, run or live in the street before paying this owner ANYTHING, or until they hire fully armed guards 24/7!!WISH I WAS ABLE TO GIVE -5 STARS....
Dont let this place deceive you into signing a lease. First and foremost the entrance gates are pointless as they seem to be open 24/7. Since becoming a resident, I have yet to see the gates closed. In addition to this the female leasing agent, Cherrise, informed me that someone would physically be at the gate to patrol it... LIE! To add to this, the walls in the apartments are sooooo thin you can practically hear nearly everything your neighbors say and do. The patio is useless and non private, it is not closed off so anyone can basically steal your belongings or even try to break into the sliding door and enter your dwelling.Keep in mind that they never close the entrance gates so anyone can enter the complex, steal your belongings from your non barricaded patio (even if you live on the 2nd floor) and escape pretty quickly. Finally, good luck trying to get in touch with the front office, they barely answer the phone. Save yourself the trouble and seek other options, this place needs some serious remodeling and perhaps even new management.
Do not move here if you want peace and quiet ! The floors are paper thin and you can hear your upstairs neighbor walking, talking and having sex and vacuuming at 4:30am . Sound like they are in your apartment. Oh and the best part .....Drug deals going on in the parking lots . 😡😡
I know you cant always trust reviews but itd be dumb to ignore all the red flags (like people complaining about the same issues for months and years back) and even waste your time looking into this place. Thank you! to the kind people who share their experiences and save me time of finding out if this place is run properly or not. I believe you should always try and experience something for yourself before judging, but Ive got a life to live with no time for ignorant people who show up to their job only to collect a paycheck and care not about the effort they put forward, especially in a living community! How sad. Glad I looked up reviews before making the hour trek to what I thought looked like a perfect match. This world has enough scammers as is, Ill be taking my money elsewhere.
Finally some good change to this place! Maintenance guy came by and fixed everything we needed, very pleasant and knows what hes doing. Thank you Marco for making a difference in maintenance!!
Marybeth F. is so great. She’s so respectful and courteous. Answered my questions in a quick manner. Loved the service, cute apartments!
If you like over paying for crap then this is the place for you! I have mold inside of my wall that causes everyone to cough. Whenever it rains it leaks into my kitchen and makes a huge mess. My upstairs neighbor has children who just love to run and jump all day and all night. Totally worth the 850 a month
I love these Apts, really nice. I came to Florida to visit a friend, And was impressed with the place. Nice and clean. Even the maintenance man Ramaco Henderson was helpful and pleasant. Enjoyed my stay there...
This is one of the worst places I have lived. The office staff opens when they want, they are extremely rude and they barely keep the grounds clean. The only way to do laundry is to buy a card and u can only refill it when they decide to open the office. Servuce request will be filled a month after you file them and there are wasp neat everywhere. DO NOT MOVE INTO THIS COMPLEX!
Do not stay hereThe staff dont care about you, with no desire to eh;p you out, especially during Covid-19Apartment was full of cover ups, but all in all the apartment was not too bad.Just look around before choosing it
Ben is very hard working an resident can depend on him at all times to get stuff done on time thumbs up to him. Alicia hey girl what’s up good jobs thanks for everthing u do ❤️❤️💕💕
I was just told by someone on Facebook to fill out an application for this place. Im seeing nothing but bad reviews going back as far as two years. This tells me that theres no business growth in integrity by ownership, no change in management styles and the owner is probably about to sell the property and cash out of this property soon, which is probably why theyre not putting money into it. Sooo....Nah, Ill pass.
Had a great experience staying here. The maintenance man Ramaco was very helpful and friendly. Very nice atmosphere and apartments have affordable rent.
I wouldnt say the worst place - there are alot worse believe me. I just cant stand the NOISY ABNOXIOUS CRUEL DISGUSTING DID I MENTION LOUD neighbors. New Security guys are ON POINT and very nice. As far as the conditions go - it is what it is Osprey Point is old youre gonna have wear and tear. Better than living next door where your crap is constantly broken into. I wouldnt mind it so much if they were further north closer to my job, better schools AND NEIGHBORHOOD but like i said it is what it is. This place was my home for 2 years, the floorplans are very nice and ummmm oh my current unit has a very nice scenery of the little lake. Not a HAPPY tenant but a content one.
Mantience is bad the roof caved in during Irma dont know how, uh didnt help! Wont help! Will check then leave like ok? They dont kno how to fix no ac my apartment is hot during the day. Disappointed about mantience, u call n they never pick up, u can still leave a voice mail n they still wont call u back... Oh n once yall can reply to this lil message u can help with the mantience better!!
Marco was very friendly, knowledgeable and worked efficiently to ensure my concerns were addressed in a timely manner. Im glad to see Osprey is moving in the direction.
I dont understand how theyre marketing these apartments but no one is consistent about answering the phones. Then when you get to the office, they looking at you like you stopping them from doing NOTHING. Which their jobs is to assist potential residents. Ugh
I was really looking forward to applying for an apt here because the price is right, its near my school and they look decent from the pictures, but after reading so many terribly HORRENDOUS reviews, there is NO way I would shell out a dime to apply for this place. Thank you all so much for diverting me elsewhere. Sounds like the entire staff from the top on down needs to be replaced and then closely monitored. Holy krap!!
New management is great! The property is well located and offers many amenities.
Upstairs neighbor is constantly throwing trash from the balcony and leaving it . Office never addresses the issues ! I have asked them multiple times to talk to them or even for maintenance to remove the trash but they do not ! Its been and on going issue and is disgusting. Do Not move here !!!!
Please if you want to live anywhere in St Petersburg area this will be your last choice.... maintenance half fix everything, they always have to come back two or three times.the office staff is extremely rude they never pick up their phone, they never return phone calls, I asked the manager to call me back on five different occasions She havent called me back yet, I emailed her I went into the office, I can never talk to her, this is the worst place to live in St Petersburg be warned.......... I have been living here over 10 years Im done its time to buy something, I have been here too long, I will move into another apartment before I stay another year here I cant express it enough absolutely terrible place to live..... some may ask while I stayed so long the rent is pretty cheap here and the apartments are a fairly nice size...
I currently live at Osprey Pointe Apts & couldnt be more satisfied with the quick response to any maintenance request! From the front office team, on call maintenance team & security team.... This is truly a place that Im proud to call home!! 👍
This is the best experience that I have ever had with a maintenance man he took care of everything that I needed in my apartment thank you Marco
Worst apartment complex ever. They charge you for things after you move out & send immediately to collections. Not to mention the neighborhood is very poor. Always trash all over the place. Wouldnt suggest to ANYONE to even pull into this neighborhood.
Unprofessional, unreliable, always broken appliance, a roach infestation, a horrible adverse non proffesional hostile attiyude from the property manager. No stars.
This company practices outrageous predatory towing and parking practices. Parking rules for Tenants are discriminatory! Towed Friday ... When My niece gets the updated registration on Monday my towing bill will be $750-1000. Do not rent here!
I am currently living here and there are multiple things wrong with this place. the neighbors down stairs and smoke weed like its running out and bleeding through the walls and air vents with my children living here and my one month old grandchild here visiting. need some help we arent the only ones and they feel attacked when we bring these issues.
Thankyou all for your reviews, we just moved here from Connecticut, and were considering renting 3 units here, but after reading your reviews we have definitely reconsidered. The responses are also automated, why else would they be the same to all who complain.
Very responsive, everytime I had a problem the maintenance man Marco came right on with a positive attitude and got the job done.. Great place to live..
They lied about your rent would not increase if you renew before the due date. Increase by$20 anyway. Crappy maintenance jobs
This place sucks.. my mother is elderly and had her in her apartment with her air conditioner broke for almost a month after numerous reports it took calling corporate they tricked her thinking they have all this money to put into the apartments 40 thousand to be exact well needless to say nothing except the lawns and stairs were taken care of and she has been there since January... very heartbreaking the pool is broke or closed majority of the time... they sit in the office and dont pay attention to whats going on in the pool area when its right outside of the office they are rude and lazy to the point they go through employees DO NOT WASTE YOUR MONEY you will be mad and stuck for 1 year
Marco has a very quick response time very satisfied with the work that hes done with my AC unit
Marco and Ricardo (The A-Team) did an excellent job. Both were very professional and funny. Thanks A-Team.
Marco came and did am amazing job on my patio door! Thanks for your awesome work!
I love the new team at Osprey! Thank you Andreana for caring about us and getting my concerns resolved.
I LOVE NACHIELY & YOLANDA !! TWO OF THE NICEST LADIES IN THE WORLD!! THANK YOU BOTH FOR SUCH GREAT TENANT/CUSTOMER/GUEST RELATIONS I HAVE EVER ENCOUNTERED!! I CANNOT WAIT TO SEE YOU AGAIN - JAMES
Maintennance man Remarco is out standing and very knowledgeable. Continue with the prompt and outstanding service.
I currently live here I would not come live here it is a waste of time and money this is the worst place to live.I have only lived here for less than a month and the place was already flooded and no one answered there phones and the maintenance was called THREE times and the problem was never fixed.DO NOT COME HERE
Blessed i have a roof over my head but not happy with my particular apt.
DO NOT MOVE HERE. I BEEN HERE FOR A MONTH AND I REGRET MOVING HERE. BEFORE MOVING HERE I WAS TOLD MY RENT WOULD BE ONE THING WITH WATER AND TRASH INCLUDE. I PAYED AGREED THE REQUIRED MOVE IN FEES (1ST MONTH RENT+ DEPOSIT) A FEW DAY LATER I GET A NOTICE THAT I HAVE A BALANCE BECAUSE MY WATER AND TRASH WAS NOT ADDED TO THE RENT SO MY RENT IN MORE THAN THEY TOLD ME. I SUBMITTED A LIST OF MAINTENANCE A REQUEST THE FISRT DAY I MOVED IN AND THE WERE NEVER ANSWERED.. I SUBMITTED THEM MULTIPLE TIME ONE LINE AND AND IN PERSON.. THE ONLINE NOTICE SAY THE JOBS WERE COMPLETED 2 WEEKS LATER STILL WAITING . MY CEILING WAS LEAKING AFTER A STORM 3DAYS LATER STILL WAITING TO HEAR FROM ANY ONE. I WILL BE GIVING MY 365 DAY MOVING OUT NOTICE.... OH AND SOME ON WAS SHOT AND KILLED OUT SIDE MY DOOR. AFTER FINDING A WAY IN AROUND FLOOD WATER I HAD TO GET THROUGH A POLICE LINE AFTER WORK
Very clean and beautiful. Very helpful staff! Especially Jennifer Sze Ling Lai. Highly recommend.
I took time off to go and see an apartment and I had a scheduled appointment with Alicia in which I received a confirmation for I got to the property they had no apartments to show me they acted as if they didn’t even realize I scheduled an appointment and then they were about to start a staff meeting when I walked in this was a huge inconvenience especially since I had to take time off from work to do this they are unorganized and first impression is everything I’ll take my business elsewhere ......
I move here in Aug/2016 in my 1st unit which was a 2 bedroom the ceiling started lacking alone with mold put in 1,000 work order maintenance come look at it and never come back also my toilet lacked put in work order somebody comes and never comes oh and I cant for get the rat I had in that apt smfh finally they decided to just move me which I am paying more for a 1bedroom vs a 2bedroom . Now when I 1st moved in the bathroom cabinet door came off then the bathroom sink leaks and the kitchen sink leaks when to the office nobody really cares that I have had all this different problems since I moved in 2016 all my problems was erased when I moved into new unit so they dont see nor care of the stress I been going Thur.. I want out of this hell hole
Marco came and repaired my light in a timely manner and he was very professional.
Mary Beth is wonderful. I called for an apartment and she was very helpful and friendly!
Mr Ben was really helpful with my appliances,always super helpful and have great personality.
Put cameras or security in this place!!!People rob your car, break open your mailbox to the point your key don’t fit in and also steal stuff from your porch.
New Resident. Great response from the management team. Friendly and reliable persons within the admin department. Currently satisfied.
Marco is an awesome maintenance man, he fixed all our problems , the stove and air . Thanks 😄👍🏽.
I didnt get what i thought i was getting but i can make it into a home. The office staff was very nice and helpful.
Marco and Ricardo came out and repaired my AC leak those guys are awesome
Maintenance never comes, when they do they just say something along the lines of oh yeah thats broken. Ill be back tomorrow with the tools to fix it and its never fixed.
Maintenance Specialist Dave Soto completed my request with no issue!! Quick and responsive.
Marco the maintenance man came out in a timely fashion and fixed our stove thanks marco
I moved here in Feburary.The floor creeks very badly and the insects or ridiculous.They need to redo all of the driving areas instead of patching it up.
Marco did a wonderful job with everything on my work order thank you Marco & Noel
Osprey point is okay, its small space inside but beautiful and depending on how many rooms u get
Marco is very efficient and very oerfeddional he met all my needs in a positive status
The managers of this place are doing good job. The place is more beautiful and clean than 3 years ago
Marco came out and service my toilet great job Marco
What a big disappointment after reading the majority of the poor reviews. To think I was considering looking into potentially moving here...No thanks and movin on.
Most helpful handyman ever Marco hope everyone was like him
I love it at this apartment very nice people I can agree on
No!!!!!!! Please stay away. Not safe! Non Stop drug activities, cars being broke into legitimately WEEKLY!
Marco came out and cleaned out my AC drain line thank you Marco
Ive been waiting 30 days for my refund for admin fee and these people not answering the phone.
Can’t get in contact with the office, whats the point of having a phone or email if they don’t answer.
Great Location. Close to the Gulf Beaches. Very Nice Patios.
I think I will look elsewhere after reading the reviews. The place looks great on the outside. Deceiving.
Only visited but seems clean and safeApartments are well maintained
I was locked out of my bathroom and Marco came right away thank you Marco
Marco gets the job done thanks for all the hardwork
Poor management, no working number, no maintenance being done when u request.
They care more about the OUTSIDE of the buildings then they do the inside. NO one ever answers the phones.
I love these apartment because they have a new pool
This place is mad boring dont go unless u just desperately need a place
Thanks Marco for coming to fix my garbage disposal
The pool is big and inviting. I like the community!
I would give them 0 stars if I could they SUCK
Thank you for the reviews, I am definitely not moving here
Visited with a friend. Acceptable office area
Maintenance man of the year go Man of the year way to go Marco
That Porter Dennis cleans the area real good 😎😎😎😁😁
It nice to live if you need place to live.
Very nice place very clean well kept
Looks crowded. Dingy looking. Pool is dirty.
Too many speed bumps and too tall
Roachs termite bedbugs you name it they got it
Place is horrible and full of crooks. DO NOT RENT THERE!!
Very nice
Luck of knowledge how to manage and customer services
Great place to live love the peace and quiet
Agggy asf
I have not live in Osprey poine
Nice Apt
Its ok
Nice
I suggest another place to live.
Nice
The
Good
Terrible
Great
Marco is killing it
Good appartment
Nice
You get what you pay for
Just visiting family
Great place to live
Friendly
Great and beautiful
Nice layout
Roaches everywhere
Not what I expected
Bad management
Nice neighborhood
Nice environment
Awesome place
Thanks for your help Alicia you are the best.
Total reviews rating 2.8
198 Reviews for Osprey Pointe Apartment Homes 2023:
Review №1
2022-06-14I lived here for one year. Although the reviews aren’t great, I have nothing too bad to say about the complex. You can’t beat their price. I always felt safe and everyone is very kind. List of pros: Management is very friendly and always willing to work with you. (Just go in person or email. Calling isn’t always the answer ) Huge dog park and Publix right around the corner. 2bed/1bath for a great price. New mailbox’s, they’re renovating the playing court, nice pool, lots of grass( regularly mowed and maintained), near downtown + the beach, and our apartment itself felt like home, no issues. Only cons would be for one the towing. That’s with all complexes though, just keep up to date on your parking tags. Second would be cleanliness, stair wells would get dirty.. but it seemed as when our lease ended, all stair wells were pressure washed and cleaned thoroughly. Third would be the advertised fitness center:( Hopefully with the new management that will be back in play, but during my time at Osprey it was a locked room with some leaves. An apartment is only as good as it’s community. Communicate with the staff and make friends with your neighbors! 4 stars/ 5
Review №2
2022-01-17Wish I could give zero stars. Just moved out because my apartment kept flooding and there was mold everywhere, management was slow to respond seriously to anything. Let alone actually do anything about the problem. Maintain there sucks, slow to respond to any issue you have then will set a day to come with you.... and not show up. My friends also currently live there and are planning to leave asap.They keep raising rent to WAY more than this place is worth.DONT LIVE HERE. seriously worst experience renting ever.
Review №3
2022-01-12This place is a no go.. They use predatory towing on their own residents! Even If you have a flat tire they tow you. Junk cars is one thing. How about fixing the apartments In here? There are leaks, pests, strong odors, but nooo lets charge extra fines and tow our own residents vehicles! The new owners have really been making a name for themselves.
Review №4
2022-02-09This place is okay for the $900 rent. Buts its the worst apartment i have been in. Now they are raising it up to 1200-1300 and its not worth that. I thought about leaving this place a couple months in but i didnt have money to break the lease. I had my power go out everyday and i kept asking them to fix it and after 2 months of dealing, it was finally resolved. I still have leaking ceilings and just things falling apart here. The whole laundry facility is broken so i have to do laundry 5 min away. They arent fixing it. Now the mail boxes arent available so i have to get my mail at the post office. They never pick up the phone and walls are so thin here that anytime someone walks upstairs it squeaks soo loud. They have been hammering and renovating upstairs at 8am and havent got good sleep for weeks due to that. Trust me its not worth the hassle and the amount they are raising this place. Find something else
Review №5
2022-06-26Smoke detectors been out for 7 months went to rent office multiple time about this the rat and roach problems I been having. You can hear rats eating inside of wall at night even during the day sometimes it’s crazy and roaches coming from I don’t know but my house is very clean but they still coming ask next door neighbor if she was having problems and 💥 same exact problems this place needs to be shut down immediately. It’s not safe to live here
Review №6
2017-12-21This is an ok place, if you keep to yourself. They pay more attention to fixing up the place than your maintenance orders. Also, its a hassle to pay your monthly rent when they keep adding on fees or website problems. They water the grass everyday no matter the weather. I believe the staff is not very helpful when having a issue, they all just shift the blame on the next being inexperienced at their position. The trash is normally as ways over flooring. Once there was a problem with the broken pipes which caused everyone to use one lane when entering and exiting back just before mothers day and it wasnt repaired until October. Ventilation systems are connected to your neighbors so if they smoke marijuana you indeed will smell it quite strongly. They are very cheaply put together as far as parts inside.
Review №7
2022-05-27I went 3 days with no water in my unit almost 2 months ago I keep contacting the office to let them know to remove some money off my rent and was told it would be. I Just received my bill and nothing has been removed. Ive sent a text, email, message through website and physically went to office. Ive also tried calling but the phone is never answered.
Review №8
2021-11-02Ive lived here since 2018 and it gets worse and worse every year. If I could, I wouldve moved out a long time ago. We only have ONE laundry facility on site and the washers/dryers are NEVER IN WORKING ORDER. 1 out of 16 dryers and 3 out of 16 washers is unacceptable. A maintenance team too short staffed to get anything accomplished. And when they do finally show up, problems are patched at best and botched at worst. I have an annual leaking problem that leaves my hallway completely flooded. My upstairs neighbor cant run their dishwasher or else my walls will cry and a waterfall comes out through the lights in my kitchen. My favorite thing is the Leasing Managers leaving passive aggressive notices about bettering our community. The worst one, advising parents to teach their children not to drag trash bags across the parking lot (to our ONLY dumpster in a complex with 100+ units) so they dont have to clean up after their tenants. And, good luck trying to address concerns with the new owners. Wellers Management makes it nearly impossible to contact them and if you do, you get no answer. Long story short, dont move here. Its not worth the $975 a month.
Review №9
2021-07-30New owners took over and removed the ability to pay rent online. I work 60+ hours a week so I cant make it to the office and theyre closed on Saturdays. They never answer the phone unless you call 20 times back to back. Also they do the lawn work early morning on the weekends so thats a nice alarm clock.I hope to see improvements soon
Review №10
2021-06-25As of June 22nd, 2021 management changed. I have to say it was for the better. The new management team is spectacular they actually care about resolving issues and making this apartment complex a better place. This won’t just be an apartment it will be a home. I spoke with the regional manager and she was super pleasant and was eager to resolve my issues. All the office staff was welcoming. They are very good at communicating and getting back in touch with you. They reassured me good changes are coming!I had a major plumbing issue June 16th, 2021 to where the carpets got ruined. The last management team didn’t care and just passed the buck. They knew it was their last week so they just gave up. They let the property go. They use to pressure wash breeze ways, keep up on landscape and make sure the property was clean. BH management would never get back to you and would lie about stupid stuff. They dropped the ball.Thank you Weller Management for taking over!