Wheelchair-accessible entrance
Yes
Regency Insurance Group a Hilb Group Company in Bonita Springs
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Location on the map
Bonita Springs, Lee County, Florida, US
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Phone: +1 239-628-4344
Site: https://www.regencyins.com/
Site: https://www.regencyins.com/
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
Be careful to use these guys, write bad policies as the currently home insurance company they have us with will no longer use Regency.
Ive been using Regency for years, something has changed, definitely not what they used to be. Potentially going elsewhere next year.UPDATE: I ultimately found a new insurance agent and will not be returning to this one.
Regency was able to find me car insurance costing much less than my previous company had increased by. They were easy to work with.
The Regency Insurance Company has always been a great group for me. Whether it’s a question about the house or property taxes or other taxes they always respond quickly.
Never in my life have I experienced suchLack of communication and unprofessional from the employees, to the point that when I refinanced our house AND they dropped the ball and we wound up not being cover for 30 days when we thought we were. It was a night mare and they didnt care.. NEVER AGAIN.
As an out of state owner of a rental property, Regency took great care of us after a fire caused by an electrical malfunction. They guided us through every step of the repairs, and their recommended construction company did a wonderful job!
The staff at Regency is awesome, especially Danielle. She went above and beyond to assist me with my home insurance issues. Her kindness and understanding made me feel at ease. I highly recommend this company.
I have been with Regency for several years, and every year at renewal they check to see if I am getting the best rate for my insurance.
The staff at Regency has always been courteous, knowledgeable, and prompt with every contact, regardless of the issue. I am proud to have them as my agents!
My home is secure with the coverage and hope to continue with monitoring the evolution of premium to meet full replacement coverage should there be an event that makes my home uninhabitable. Thank you for exceeding with this protection.
Regency has great customer service. Went above and beyond when we were having issues with our MORTGAGE COMPANY after hurricane Michael. Theyre always friendly and quick to respond. When my husband and I were house shopping they probably gave us 20 quotes over the course of two days. They really do get you the best deal. I highly recommend!!
I have been a customer of Regency since 2012. Throughout the years they have always been kind and helpful whenever I had questions or concerns. They have helped me find great rates from reputable carriers on 2 different homes including an older home with a trampoline. Someone even reaches out to me periodically to see if any of my needs have changed and ask if I would like them to check rates again. Truly great people to deal with.
Update: I am updating this review from a 5 star rating to a 1 star. The 5 stars was for selling me a policy. Actually dealing with this company has been a complete nightmare.My old policy went up and I wanted to see if there was any options for a lower rate. I found regency and they sent me a quote for Universal P & C June 26th. July 1st I signed paperwork and sent wind mitigation. They wanted an updated 4 point (I have an older home so its understandable) so I scheduled that for July 3rd. Inspector sent them documents. As far as I knew policy was good. My mortgage paid them in July. August 15th my old policy was cancelled. New policy from Universal P&C was starting.Fast forward to August 27th I get some weird email memo from regency that Universal P & C is requiring this:1. Please provide colored photos and the paid in full invoice from a licensed electrician confirming the cloth wiring has been removed or remediated.2. Please provide colored photos and the paid in full invoice/final permit from a licensed roofer or contractor confirming that the damaged roof vent has been replaced.No letter/No phone call/No communication from Universal P &C. Nothing on my account dashboard. I called regency. They reiterate the same thing that the memo says. They tell me I will be cancelled September 8th if this is not done. That means that gave me only 2 weeks to fix.I get quotes. The cloth wiring will be 15-20 THOUSAND dollars. No thank you. Roofing companies are overbooked and dont know when they can get to me for the roof vent replacement. I am infuriated that I switched companies for a lower rate to then be told I have to update something in my home for that kind of money. I should have stayed with my old policy if that was the case.I called Regency again. To get other quotes from other companies. They have no companies that can cover me because of the cloth wiring.I find outside insurance. But they cant issue a policy until Universal P & C cancels me. So we wait.September 13th I am curious why I am not canceled yet because they said they 8th. Check my Universal P & C dashboard. There is an extra $400 something dollar bill with no explanation. I called regency. They said its because I did not send the wind mitigation in a timely manner. I tell her I sent it on July 1st. She said oh yes you did well we will fix that dont worry about it.September 20th(still not canceled) I get another weird email memo from regency. No letter/No phone call/Nothing on my account dashboard from Universal P & C again that says this :Good day!We received a memo from your insurance carrier Universal Property & Casualty Insurance Company:As per your carrier, Please be advised the wind mitigation submitted is missing the required supporting color photos; credits cannot be applied. Please provide legible color photos.We tried to contact the inspector but was unsuccessful, if there are any questions or concerns, please do give us a call we are more than happy to assist.I call regency. I said no one told me that they were missing pictures. They said that I didnt send the wind mitigation in a timely manner. And FYI they already billed my mortgage company the $400 something without speaking to me and my mortgage company paid them (my new insurance was able to call the inspector and get the missing pictures just fine so what the issue was I still do not know)I will finally be canceled on Monday October 18th. I am ecstatic and cant wait to be done with this nightmare. The only thing I wonder now is how long it will take to get my refund. Should be interesting.
The team at Regency is always available to answer my questions and complete my requests with a smile. It is hard to find this level of customer service however Regency delivers every time. Bravo to the entire team at Regency Insurance. Kim Farinella
I recently renewed my policy with Regency after dumping my previous Insurer. My agent at Regency was Amanda Austin. She was very pleasant to converse with. Very knowledgeable and efficient. I was able to buy a HO policy within 24 hours. Thanks for the excellent service.
They were very helpful in finding a willing insurance provider for my old house on two occasions.
The folks at Regency found us the best rates for our homeowners insurance upon our recent move from Pittsburgh to Ft. Myers. Usually lower cost equals lower everything, but we took a chance. Thank goodness we did! Every step of the way, someone was there to answer the phone, immediately take care of business and even make recommendations on how to get the lowest premiums. We had a snafu with an inspection item on the new house, and getting updated docs to underwriting was done quickly and efficiently. If I could give them six stars, I would.
Very great company to work with! They are kind quick and professional. Sydney is my agent and she has kept me up to date with everything going on and she is very informative. I definitely recommend giving her a call if you are in need of home insurance services
When I was looking for new insurance for my home I went online and filled out some forms. Regency was the only company that called me back. I told them what I needed and they were able to get me a new carrier in a few days. Now my policy is up for renewal and they have researched all the possibilities and come back to me within a few days. I truly appreciate this company
Every year I go through the hassle of trying find the best coverage for our home at a price I can afford. The online searches result in overwhelming phone calls and emails promising the best deal for our situation. Regency Insurance has made that a lot easier for me for the past 3 years. They keep me informed in a timely manner so that I can keep getting the coverage I need at the lowest price without interruption.Thank you to Kagen Cooksley and the Regency Team for your continued great service.
I was looking for competitive rates for homeowners insurance and Regency came through with several quotes in a matter of days! Saved me dollars all representative were professional, attentive and helpful. Great company to do business with.
Great customer service! I called with questions regarding several different insurance options. Joseph was not only courteous and patient with me, but also extremely knowledgeable about the policies. I feel much more confident in the choices I have made. Thanks again! I will definitely recommend Regency Insurance Group to those who are insurance shopping!
I sent out 5 insurance quotes to other agencys. I received no, to very little responses from 3. The other 2 quotes were priced a bit lower but no follow up afterwards. The main reason with us going with Recency is there follow up with us after the quote. Victoria, Kevin and Eric have been very helpful. Thank you.
Every time I call I get the same happy, friendly, and knowledgeable service.If you are looking for an insurance agency that will get you the best coverage for a reasonable price, Regency Insurance is the company you are looking for.I did a lot of research over a 6 month span to get home insurance coverage for the right price and the best quotes with the best coverage came from this company. I did the same with my auto insurance policy and once again they had the best coverage and price.By the way I live in Orlando Florida and i never had any issues trying to get them to answer my calls and/or my emails.
Ask for Home Insurance Specialist, Amanda Austin. Patient, Responsive, Gets it done.
My experience with Regency was amazing. Called for information on homeowners insurance, I spoke with a woman named Alicia and she was more than helpful! She answered every question, shared her thoughts about certain topics on insurances, she was extremely friendly, professional and honestly made the process completely easier than I ever could imagine. It was outstanding!! Would definitely recommend Regency Insurance Group to anyone and everyone!!
Ive used Regency for the past 2 years when I needed a homeowners policy. They communicate well and have some really good tools that make signing and paying easy. They represent a number of third party insurance companies, that all seem to be financially stable - so they offer good options.
I had to get homeowners insurance when the covid19 hit the fan in late March. They found a way to handle the issues and mine as well. I asked for options and they gave me several quotes. We communicated via phone, email, pics via email from inspector etc. Never once did they treat my questions like bullets. My main people that I remember in your office are Heather and Eric. There may have been others. Teamwork is what made it work and patience is a virtue. Thanks
HORRIBLE! Months to try and resolve basic homeowner insurance issues. Send out emails, and no identity of whom it is from. Always speak to a different person, unaware of your status. Complete neglect! Still trying to solve issues, with weeks before being drop due to their neglect and poor work ethics.7/7/20- I am updating my review. I will up to 3 starts, as the issues were finally resolved. Regency must improve its communication to its clients, as well as being up-to-date with their clients status and their respective insurance carrier. A more 1-to-1 approach rather than having to speak to a different person every time, would makes things much better. Thank you to Sierra for helping me resolve all my issues.
Coverage is fair and prices are managed well. Have not needed to file a claim since our inception so cant rate claims, service, etc...
When I sold my home my real estate agent did not alert Regency so that they could cancel the policy and obtain a refund.On advising Regency they obtained proof of sale and will obtain a refund for the balance of the policy.Is that not service or what!
We started with Regency when we moved to Florida over 5 years ago. They have been wonderful to work with in providing our home’s insurance requirements. We highly recommend them for your insurance needs.
I had the pleasure of working with Alexis Dodge while inquiring home insurance quotes. She was able to help me find competitive rates for my home. I will be recommending Regency and Alexis to my friends and family!
In the year 2020 I refinianced my home Mortgage at a lower interest rate. In doing so a lot of steps numerous tasks must be completed. In 2021 when the interest substantialy droped, I refinance again. The process consumes a great deal of time. I appreciated the speed in which they responded and they courtesy and professionalism. Most of all, am very please with the lower rate compared to what other companies offered.
Outstanding Service! I was looking for a homeowner policy after receiving a 22% premium increase for my 2019 renewal. After a few minutes with Kevin Koelmeyer on the phone he assured me he could provide some quotes. He was able to get me a premium more in line with what I had with a reputable provider. Kevin and everyone who contacted me from Regency were very helpful and professional.These folks are a pleasure to do business with.
I received the most excellent customer service provided by the team at Regency for my homeowners insurance. Victoria Echols, Amanda Austin and Heather Kockler understood me in my situation of being cancelled (my prior company stopped covering all existing homeowners insurance policies on any homes built before 1960). The Regency team members were kind, considerate, compassionate, very knowledgeable and extremely efficient. I hit the jackpot by following my neighbors recommendations to call the Regency Insurance Group and I will happily refer this fine company to others to pay my gratitude forward. I would like to add Christy Connell, Deborah Martin and especially Maurisa Poe to my list of Regency Wonder Women for their knowlege, assistance and overall excellence at providing yet again, awesome customer service. Thank you, the Regency Insurance Group for employing these fine women!!
I have been with Regency for many years, with mutiple policies. Their customer service is Fantastic, a product of the culture established by the owners. Anyone that I have associated with over the years is patient, knowledgeable, and they go above and beyond to search for the best rate in their impressive data base. A special shout out to Brandon, who found me a rate on an auto policy that will save us a substantial amount of money annually. Keep up the Great Work!
Regency Insurance Group is a excellent company to use for getting insurance for your personal home, rental home, & vehicle. I have been using them for 5 years. They will find you the best insurance for your needs. I recommend them!!
I had a wonderful experience working with Victoria! She was very helpful and knowledgeable when explaining the different home insurance policies. Also, she answered all of my questions. I loved working with her.
I started with Kagen many years ago and the service I received is still as phenomenal as it was years ago. I have referred over 20 families and will still continue to refer, they go above and beyond to find you the best rate and I appreciate all they do for me. Love Regency
Good evening, I typically never take time to leave detailed feedback but I realize how much this may help someone else.Regency should give even more focus on CSR training when it comes to delivering premium quotes. The information gathering process is vital and it is painfully clear when the process is not seamless. Unfortunately, I recently had an unfavorable quoting experience that couldve been handled better by a representative named Amanda Austin. She seemed a bit uncertain and it ultimately showed in the information she delayed to disclose during the process.As an insurance professional for over two decades, Ive experienced countless quoting transactions. This felt like I was relying on a first day employee to ensure my financial security with a P&C policy. There was a bit too much hesitation and lack of confidence. Hopefully she will develop this over time.
They have Always responded quickly and in a professional manner to each of my needs.
I called Regency for some information today about 2 homeowner insurance policies. The people who answer the phone are always courteous and very helpful. I actually needed to speak to an underwriter so I was transferred. Within minutes I had my two policies with excellent pricing. It was a savings over the previous policies. I only deal with Regency because they are customer oriented and bend over backwards to help you with whatever your needs.
I was quoted an Insurance quote for homeowners policy. Submitted wind mitigation photos and 4 point photos with these inspections) was then told it was increased to $1200 annually. Then after a month they asked for more pictures of my air conditioning. I already submitted inspection reports and wind mitigation report... and had no photos they canceled my policy then after several weeks they reinstated my policy back charged me an increase my rates to almost double these people are ....be careful.
I normally don’t leave reviews, but my experience at Regency was worth one. Kylie, in particular, was extremely attentive and friendly. She made the every thing go smoothly and answered my questions with ease. So refreshing to see an employee with such a strong regard for the customers !!!!
I found Regency Insurance when I lived in Southern Florida. I moved to Sarasota 5 years ago and have yet to find an insurance group as responsive and professional as Regency. So, although their office is 2 hours away, I continue to use Regency for my home insurance because they are simply amazing!
Kevin and his crew is super efficient and very responsive. Emails are returned same day often minutes later. And quotes for all our insurances were significantly less. Got my family and friends to join. If in doubt get a quote and you’ll won’t be disappointed. M K. Md.
I called Regency a few days ago discussing my different insurance policies. I had a fantastic person (Maria) helping me through my situation. She answered all my questions, helped me understand my policies, and was very kind. I am happy I made the call to this insurance company.
I spoke with Brittany on the phone today and she was extremely informative. She met my expectations to the fullest. If youre looking for a great insurance group in the area, Regency is definitely the place to go. Nice, friendly staff and very helpful.
I normally don’t put reviews for companies but Kylie was just so helpful and polite i felt that i needed too! I had so many questions and she answered all of them. She was very friendly and informative and made my experience at regency better. I recommend this business to everyone. If you can ask to talk to Kylie!!
Regency Insurance Group. A Very efficient, helpful, knowledgeable and professional staff. They will answer all your questions and get you the very best insurance rates possible. I have had many insurance companies in my past but Regency Insurance Group is the best I have every had. I am so pleased with them and you will be as well. Try them they are the best. My sincere thanks to the staff for all you have done for me. Your the BEST!
I normally dont leave reviews for many companies or individuals however, i feel the need to leave one under the circumstances.Kylie was extremely helpful today. She is very upbeat and seemed eager to help me. As a business owner, i can appreciate having an employee so dedicated to not only help, but to display courteous customer service.
Update: Regency did straighten out my policy and the premium is as quoted. I was contacted immediately by the owners and they had their staff correct the issues. Originally: Please don’t buy homeowners from this group, they lowball the premium, bind it and then have the insurance company bill you a huge additional premium. You rarely speak to the same person and it is hard to determine if anyone there is competent.
Always attentive, and pleasant to deal with. They are committed to resolving any issues that you may encounter. I had an issue with my flood policy that was not their error but from an irresponsible surveyor. Regency followed through w emails, phone calls until the issue got resolved. They make your satisfaction and outcome a priority. I would highly recommended this insurance.
When I call they all seem to know who I am.. everyone is so helpful and do not pass me all over the office, or keep me on hold they just help me.
I found the staff at Regency Ins. Group to be extremely helpful and informative. They were able to find an excellent policy at a very fair rate and I have been quite satisfied with their company at this point.
I called Regency Insurance group and I was setting up a brand new car insurance plan and I was assisted throughout the process with excellent initial staff (Maria) and help finalizing the best insurance policy at the end (Heather). Im very happy with my plan and I look forward to maintaining my policy in the future. Thank you!
Tori Echols was amazing in helping me get a great deal on my home insurance when I had no idea where to start. She put me at ease and made me feel comfortable picking a policy. Definitely ask for her !!!
I have been with Regency Insurance for a couple of years. They manage all my vehicle and property Insurance needs. There personal are highly knowledgeable and experienced. Whenever I reach out to them I get quick responseI highly recommend them
They will reach out and let me know if they find a better rate with a different home insurance company and also service my flood insurance policy. They are easy to communicate through email and return phone calls promptly!
Let me just say Regency Insurance Group is GREAT!! I wasnt sure about the company at first but then when I called Alisha gave me the best deal possible and saved me so much money on home & car insurance!! I will highly recommend them again and they have a customer for life from now on !!
Ive been a homeowners insurance policy holder since 2013 and couldnt be happier with the service Ive received from Regency Insurance Group. Juliana Como is a specialist with the group and has always responded to my requests promptly and professionally. Their entire team takes tremendous pride in their workmanship, the experience their customers have, and the protection their clients have. I feel very secure knowing they have my best interest in mind. Thank you Regency!
Regency is an excellent company that has helped me with my insurance needs. I spoke to Victoria and she walked me through the entire process and helped me through the quoting process for my home. She gave me thorough answers and left me feeling secure in my insurance choice.
Ive called or Emailed over the years with this company, a lot. Every time their response time & thoroughness including knowledge & professionalism is incomparable to others out there. Is why we stay with this company, & is why we have referred people here that are also now happy clients.
Victoria was a huge help in lifting the stress of choosing the best home insurance policy! She made everything about this process very simple, and I would definitely recommend others work with her!
Regency does a great job helping shop for the best insurance rates and are always willing to help you out via the phone. I love being able to talk to a person and not having to go through long menus when I give them a call.
Ive used Regency for several years to handle the insurance for a Florida property. I live overseas and the staff at Regency have always gone out of their way to make the process easy for me, particularly in terms of finding the best policies and dealing with individual insurance companies from the other side of the world with a huge time difference to my location. In my most recent dealing with the company, my rep Juliana was able to substantially reduce my insurance costs by shopping around for the best policy, rather than taking the simple route of just renewing my existing policy. Im very happy with Regency and would have no hesitation recommending them to anyone.
The customer service that regency offers is amazing . How each staff member takes time with us to solve each of our problems. I recently spoke with Chelsie C. And her tone , her attitude towards me while she was helping me was Excellent ! , i gladly appreciate her and this company !
Victoria Echols was a great resource to help me to do some searching into some options for coverage. She was pleasant and knowledgeable in regards to my possible needs in the future once we purchase with in the state of Florida. Thank you Victoria for your time and patience.
Regency made everything quick and easy. Victoria was such a help in the process. Thanks to her I was able to get a quote on my home insurance without any stress. I highly recommend Regency!
I am very pleased with this Company. I had the pleasure of being assisted by Sydney Brewer a very bright and generous woman. She helped answer all my question even though I admit I was a bit difficulty at times but Having a person on the phone who is patiention and professional with the customer is always best for business and of course the company growth. Thanks again Regency Insurance and Sydney Brewer for your assistance at a time of need. God Bless this beautiful company.
Recency was provided to me when I bought my house in 2017. As a first time home buyer they walked me through the entire process, they were always available to answer all my questions and point me in the right direction. I highly recommend them.
I cant stress enough how great regency is. The whole team is always friendly and helpful they really care about their customers. I know how hard they worked to help prepare everyone in the area for hurricane irma even if you werent a customer. They stayed in the office to make sure everyone had what they needed all the way up until the storm. After the storm they were back in the office as soon as they had power to help us again. You cant go wrong with choosing the regency family
I have found Regency Insurance Group to be very responsive and effective in seeing that my insurance needs are met.Regency was recommended by my realtor 12 years ago and I have been with them since then and very satisfied with the UPC insurance they have connected me with.
I signed a policy with Regency recently upon purchasing a new home. I reviewed different policies offered to me, I did not go with the cheapest policy but with the one offering the most coverage for the lowest cost. They were very efficient and quick to respond. I received my application via email and noticed a discrepancy on the size of my home, I promptly called and made them aware of this, they said that it would be ok to just sign that they would take care of it and that the insurance company would do an inspection either way. After the inspection was performed I received a bill because my insurance had increased by $186.00 because of the size of the home. I called them right away since this is something I had reported before securing a policy, I was told once again they would take care of it. I didnt hear back and assumed they had taken care of it, I later received a notification from my mortgage company that they had paid out the $186.00. For the $186.00 difference I couldve purchased a different insurance offering better terms. I will not be renewing with this company.
I just had the pleasure of speaking to Melissa. She was very patient while trying to solve the questionsI had about the renewal date and premium on my Home Owners Policy. She was able to get the answersTo the questions I had and solved my problem. She asked if she could get a quote on my auto insurance.I told her she could and she said she would look in to it for me.A very pleasant conversation with Melissa.Jerry Scott
They work hard at getting you the best insurance with cost in mind.
New to having a home and the experience of goes with it . I reached out to learn my options of homeowners insurance. I called a few companies and was left with even more questions after conversations and almost felt like a burden than a customer. When I finally contacted this company I spoked to a woman named Brittany and she was so very patient and helpful with all the questions I had. She went above and beyond to make sure I understood the whole process and was so informative with the buisness. I am so grateful and am glad I did not give up before calling this company.
Kagan at Regency Insurance Group and his staff members are very professional and consciousness providing the utmost. Customer care and satisfaction regarding claim and policy information that suits every customers needs for insurance coverage home and other. I highly recommend this agency for individual consumer need for insurance coverage. Any problem is NO Problem for this agency. Guaranteed resolution for any need or concern. Thanks again !!! Long term customer for years to come.
I was very impressed with the efficiency and effort that your receptionist, Melissa Hegman, extended to me this afternoon. I needed a copy of my policy sent to me and she was on top of it - no wait time, very cooperative, and courteous. Obviously, you do a great job training your associates!
Regency has our back. The response is prompt and great to reach a real voice knowing you can get results. They have maintained fair coverage and continue as our choice to cover our home.
Regency Insurance, its like family. Both my husband and I were at a loss. Our insurance company whom we had for years...cancelled our policy, for no reason. We contacted Regency, and within minutes we knew we had made the decision. We insured both of our homes, and soon business. Truly it was our best experience, ever. Kagen & Kevin, thank you so much for taking the time to answer all of our questions and concerns, it is so greatly appreciated. We have told several of our friends about your business, and will continue to do so every chance we have. Thanks again for excellence in customer care/ service. Regency, it truly about taking care of ALL your insurance needs.Hs that
I had received a call a couple days ago from Emily to ask if I was still looking for insurance. Although I had decided to pick another company Emily Cowick was really helpful and understanding on my decision. When it comes time to renew my insurance I will make sure I go to Regency. Thank you again for being so polite and understanding.
I had the best service received from a women named Victoria E. One of the sweetest people I met and very informative. This is the person you need if you have any questions. Very kind and welcoming. Will definently reccomend everyone here and to ask for her
The team at Regency Insurance group is a really great group of people, ready and willing to help with anything you might need to the best of their ability as well as being a really kind and friendly staff! I would highly recommend!
I secured a policy a few years back with Regency and have been very pleasantly surprised with the amount of effort that they put in to making sure I have what I need. Lots of people working here and they all work together flawlessly. I do not like talking about insurance, but they make it easy and a heck of lot less painful. -Megan
The Regency Insurance Group is a trusted asset providing me with a selection of high quality insurance companies to protect my valuable home. They have been there when an insurance company failed and I needed a new protector to manage the risk on my property.
Victoria Echols was a great resource to help me to do some searching into some options for coverage. She was pleasant and knowledgeable in regards to my possible needs in the future.I definitely would recommend.
Was having difficulty getting the documentation I needed, Casey was able to help me out. Thank you
On occasions I have had queries with Regency regarding my home insurance policy . The consultants are very friendly and eager to be of service. However I did have problems which they were unable to resolve . But when I spoke to Kagen Cooksley, the co-founder of the company, he was very attentive and resolved the issue in the soonest possible time. I think that the best test of really good service is when you have a problem and it is sorted out in a punctual and professional manner. Kagen and his team pulled out all the punches to solve my problem and I recommend him and their great service to any potential homeowner looking for insurance
Anyone who wants to get great service with professional, courteous staff, please join me as a client of Regency Insurance Group.Youll enjoy the experience . Bravo to the entire RIG team.
Anthony Barrantes is a great sales specialist,- super quick, intelligent, attentive to questions. Highly impressed with his work and would recommend his managers dont delay his raise/promotion.And in general I have a business with Regency Insurance Group for the last 5 years and extremely happy with them.
We have been a customer of Regency Insurance for many years and they have been very prompt and professional to all of our needs. After hurricane Irma, they called us periodically to check on us and to give us updates on our insurance claim.
I would like to check in and post a positive review for this insurance company!! Every time I call for assistance or guidance they are on the ball with answers and willingness to help!! I still a year later can not say anything negative about employees customer service is excellent. I am truly blessedTo be a customer this company!! Thank you all again for you help. 😊Malaika V ZotterI am so happy to have found this business for my insurance needs. After being with pervious insurance company for a very long time. I was lost trying to figure out how to obtain new insurance on my old house. All the employees ( Alicia, Melissa just to name a few) including the manager Brian S. are willing to help you. Everyone is so professional and listen to you. Its wonderful to know they really have your back and are willing to go the extra mile to help. Thank you all so very much for all your help!! If I was closer I would be baking you all some treats. Glad to be a customer of Regency Insurance Group, LLC. I would refer them to everyone I know.Malaika Zotter
Virginia, Holly and Amanda have all been more than helpful in meeting our homeowners insurance needs. Had a little bump in the paperwork and these ladies have been fantastic at working it out for us. Excellent customer service and very competitive pricing.
Update: I have been getting my home insurance needs with this agency for a very long time. 15 years. Casey is a great asset and all interactions are top notch. Brian was certainly a brain in coverage but he is now gone.Really sad of that loss. His word was his trademark and his rates were excellent. That office used to work in sync with most A+ insurance companies but they got hit last year with a bad company that increased my premium by over $400 more in premiums for one year in one month. I got shafted ! That also hurt my mortgage payments for this year. I think that they still can do better. After all, they also carry my parents home policy. Carlos Pacheco
We had two flood insurance quotes at $3700 + This amount would really put us in a bind for closing on our new home.However, our third quote was $534. Agent Alicia Jean was the only person to double check the elevation certificate and notice discrepancies. She contacted them and had them correct the errors which in turn brought the price in alignment with reality!Thank you Alicia, you ROCK!
I don’t usually post reviews online, but I felt that your employee “Kylie” deserves a little shout out .She is a professional and knowledgeable woman who is truly an asset to your organization. I will be letting all of my friends know of what a first class establishment Regency Insurance Group is!
Excellent Service, very responsive team and always taking care of clients. I always recommend RIG to all that need new insurance or want to switch to an agency where you are a client not a number.
Victoria was super friendly, informative and helpful through the process, she provided me with a quote for my car insurance. Excellent customer service, I would definitely recommend!!
I had an exceptional & a very educated conversation with staff. It’s a wonderful to call into a company such as Regency Insurance and personnel are not only friendly but know their business inside & out and want to give their customers exactly what they are looking for in insurance policies. Thank you Rebecca S. for making my day! J & L Gray
Had a wonderfully easy and pleasant experience with this company! This was mainly due to the excellent customer service of their associate Victoria! She was prompt and very informative. Very happy and will be recommending others to this business!!
Victoria helped me find the perfect insurance quote. I never had a good rate until I worked with her. Request Victoria, you wont regret it!
I deal with agencies on a daily basis, and Regency Insurance is absolutely the most dependable and thorough agency I’ve come across. They care about their clients, are dedicated enough to ensure you have the proper coverages, and will take the time to make sure you understand what you’re signing up for. Any agent can sell you a policy, Regency is making sure you are protected.
I have been with Regency Insurance Group since I arrived in Fort Myers (6 years). They have always been very helpful, offered me the best prices, and have done what it takes to get me the best deals.
Kevin, Megan, and Lindsey helped me out of a terrible situation with my home insurance. I cant tell you how nice it is to be back with an agent who actually takes the time to explain everything in detail and do what is best for you! Thank you all for the excellent service and your prompt attention. I look forward to working with you for many years to come!
I contacted Regency for a quote on my homeowners insurance, they responded quickly and with a quote from a company I was familiar with and is worse than having a policy with Citizen state insurance. I told him I was not into that particular company or the practices of any other company that runs on those same claim payouts. I am familiar with the business and the industry, thankfully, or I could of been another victim if I had a claim with that company. I Notified him that I want a reputable company to quote with. Then received another quote to see the limits were MUCH less than I need and currently have and would not even cover my personal property in event of a loss. Well Regency didnt like that I was an informed consumer and wasnt going to take the low premium policy because of those limits were not even half of what I have now. Beware and READ your policy and limits to see if they are quoting you correctly, you may end up with a cheap policy but is worthless in event of a claim. They tried to get me to sign up on their so called cheap policys, and thankfully I am informed and educated on the industry as many consumer are not, understandably. I questioned those limits and havent heard a word back from them. INSURER BEWARE, READ YOUR POLICY AND LIMITS. CHECK ON THE COMPANY YOU ARE QUOTED!! REGENCY GROUP IS DEFINITELY NOT OUT FOR THEIR CUSTOMER, ONLY THERE POCKETS AND POLICYS THEY CAN GET YOU TO SIGN WITH.
My homeowners carrier wanted to double my premium for 2017. I went to Regency and within 24 hours (Elizabeth S) got me quote from another carrier at less than current premium (less than half of the new premium I was advised of). Very helpful, friendly and responsive
Great customer service. I spoke to Alexandria and appreciated her ability to answer my many questions. She was cheerful and informative which left me feeling reassured. Thank you for the great service!
Thank you Casey for speaking with me about my options. It was a pleasure knowing someone was understanding and willing to work with my insurance issues.
Excellent Insurance vendor. Very good, professional staff. They keep track of what they are doing and give you advanced notice when something needs to be done. They also do not engage in the habit of sneaking premiums up arbitrarily when they think you wont notice. This in itself is enough for me to recomend them. A good company and you do not have to back check everything they do.
Unfortunately we have not had the same pleasant experience with Regency Insurance as Ive been reading in the other reviews. I 100% agree that the staff is very friendly over the phone. However, we are going on 4 months now post Hurricane Irma, where our house was badly damaged, and not one thing has been done by the insurance. If myself or my husband did not continually call and stay on top of someone we wouldnt be as far as we are now. Our house is ridden with black mold due to the length of time the house has been damaged and leaking. I have 3 small children, and Regency Insurance, who is under Heritage Insurance, does not want to pay to relocate us until the mold is remediated.Without writing a novel, I would just like to say we are thoroughly disappointed with the service. We pay our insurance premiums on time and in advance and when its time for the insurance company to step up, in the event of a major Hurricane this time, they are no where to be found. Definitely disappointed.
Regency Insurance Group has been extremely helpful and easy to work with. Joseph answered all of my questions about my homeowners policy. Would recommend them for sure.
Melissa in the Belleview office is extremely polite and very educated, She was beyond helpful! She answered all of my questions with care and concern. I will defiantly continue service with Regency Insurance Group!!
Ive hopped around to many insurance companies before I landed on Regency Insurance. The most important thing I was looking for in my search of the right company was (1) obviously the price, and (2) a personable experience. Its always frustrating having to call a customer service hotline with any company and not being able to get through immediately AND when you finally get through the person on the other end taking your call doesnt seem happy.Thatnkfully I found the ringer with Regency! Theyre always happy to help. Theyre knowledgable and best of everything, theyre quick, efficient, personable AND have great rates! I would highly recommend switching companies and joining the Regency Insurance Group!
My Husband, David Cooksley, just called to change his insurance policy by adding a new car. He talked to a lady named Melissa. She did an absolutely wonderful job of handling his needs and questions. She was also very personable! She is a great asset to the company and we love Regency! Thank you !!!❤ Donna and David Cooksley
Super easy procedure. Dont bother calling around and getting quotes. I was helped by Eric H. and he handled everything and gave me a fantastic rate! Would (and already have) recommended him to someone
I called to find out how i could lower my premium and the company recommended i have a wind mitigation inspection done. I was able to lower my premium by over 50% WOW!!! Thanks to Juliana Como for the fine work they do to protect their clients.
I was shopping for home owners insurance for my first home and got into contact with Rachel at Regency. She helped me get set up with a quote right away, no hassle as well as no complaints with her service. Thanks!
Regency provides great service and was able to lower my insurance costs by over $300 which was a savings of better than 33%. They provide some excellent advice
Id like to start by paying the staff at Regency my highest compliments. The youthful energy in their voices belies the very well trained seasoned professionals they are. Kudos to the management responsible for their hiring and training, after all, its managements pulse that courses through the staff. As a paying customer I get to pick a favorite and that would be Crystal. She made me smile when I was not paying attention. Then I realized, Its like Im talking to people that are happy all the time. Hopefully, its something in the water because the rest of us can surely use a good dose of that.
Nicole Hall was outstanding when I called and needed to get proof of my home owners insurance policy in to my mortgage company. She got the job down in a matter of minutes!! Pleasure working with Regency!!
I called and spoke with Alicia and she was friendly and professional. She answered my questions and gave me the infomation that I needed quickly. I will not hesitate to contact the office again. My experience with Regency was outstanding!
I had a wonderful time working with Victoria! She helped me find the best insurance quote for me. I highly recommend her.
Regency has been an exceptional Insurance provider for me for my home and autos. No complaints whatsoever. I highly recommend this agency!
I have had homeowners and auto policies with the Regency group for over 10 years and have always felt like a special customer and never the had to work hard to make sure they were giving me the best rates available through their multitude of options they know their business and they take care of their customers makes me comfortable knowing I have a good insurance agency working for me.
Working with Eric was a breeze! What a pleasant man, and so very helpful; I dont speak insurance-ese, and he very patiently explained the things that I was unfamiliar with. If his office was closer, Id go over and thank him in person!
Victoria was awesome! She helped me find an insurance quote. Informative, responsive, and professional. 100% recommend.
I called to get a quote. I spoke with Brittany she was hands down the most knowledgeable and friendly person Ive spoke to in a long time about insurance. I will recommend her to everyone looking for great service!
They are quick to respond and have great rates! My son is buying his first house and I have just sent him contact info so he can also use them. Great experience all around.
Melissa was very attentive to my needs and made every effort possible to discuss my options. She was very knowledgable and really cared about me. Customer service was outstanding. She is the go-to girl!
The person I spoke to was friendly polite and knowledgeable. She (Holly) gave me a good rate on my Homeowners policy. I will definitelybe contacting them in future.
I am truely impressed with these people.Every single person I talked to or emailed or called were kind, professional, very knowledgeable, honest and answered every question or concern that I had, working with my specific needs. REGENCY people (Kevin,Sabrina or Sybil, Tanya, Brian, Christina-I dont want to leave anyone out- were THE Best people!
They really helped make the process of getting home insurance on my first home painless. They answered all my questions and had the paperwork done before the deadline.
Called this insurance group for some information related to homeowners insurance. I was greeted very pleasantly by Alicia. It was nice to hear a smiling person on the other end, who was also competent and knowledgeable.
Had an excellent experience with this firm!I spoke with kylie over the phone and she helped make this transition easy and fast I highly recommend this business!Thanks again -Joe
Anthony B. and Irene were extremely helpful and efficient with getting me a quote! I got all of my questions answered with little to no wait time. I will 100% recommend my friends and family to Regency and hopefully they will get Anthony or Irene as an agent! Thank you guys.
I have used Alicia for all my insurance needs! She is always available and gets me the best coverage and best price! I have recommended her to all my contacts!
I wanted to leave this review for the staff at regency. I have never ever left a review for any company for anything. I had multiple extensions on my closing contract 5 to be exact. Every time there was a new extension of course I forgot to call this person or that company but Regency stayed focused even if I didnt. With every new contract extension they knew about it took care of any paper work or whatever they have to do every time there was a contract extension but I never knew about any of it and still dont know a thing about it because Regency did know what to do, when to do it and how to get it done without bothering me with the details they got done what they knew would need to be done even if I didnt know what it was or when it needed to be taken care of. If any body has ever been thru a closing you all know that having someone that takes care of things and that you can count on is a commodity especially dealing with a closing.When I know of anyone getting ready to buy a home I will always make sure they contact Regency because if they are dealing with your homeowners insurance you have a company you can count on taking care of 1 less thing that you wont have to worry about because you have a company that knows cares and will get things done.Donald Medley
I called to get a quote. I spoke with Alicia she was hands down the most knowledgeable and friendly person Ive spoke to in a long time about insurance. I will recommend her to everyone looking for great service! Thank you again
I wanted to thank Virginia and the staff at Regency for being so helpful. Virginia went out of her way to help me and work with our Mortgage company at a time when I needed them most. Merry Christmas and a Happy New Year to Virginia and the staff at Regency. Again thank you for all your help.
My recommendation is to look elsewhere. Cancelled my insurance without notifing me 2 months before the hurricane last year. Was supposed to cancel someone elses with a similar name. When brought to their attention, they were neither apologetic or remorseful. Their only concern was covering themselves. Thank God I didnt need to file a claim. If I could leave 0 stars, I would.
I was pretty hesitant to buy insurance because I wanted to make sure I was covered fully and some places in the past have really rubbed me the wrong way but I decided to give Regency a try and the service has been second to none. I highly recommend this company to anyone looking to be taken care of in any situation. These guys do just that, they take care of you.
Always a great experience working with Melissa Hegman and Regency Insurance Group! She is friendly, helpful and knows her stuff. Highly recommend giving her a call.
I am really impressed- suffered minor damamge from Irma and got a call the day after the storm from one of the owners from a cell phone since the office was without power. Wow they must really care about their customers. Nice to see someone actually deliver on what they promise. Thank you Regency :)
I did a lot of research months back and found the best rate with this company. the Regency staff has been very responsive when I needed to make changes to my policy too. I would recommend them to my family and friends
Regency Insurance is the last place I would go for insurance. We were with them for 5 years. After being lied too consistently we have now left the agency. Kagen was our original agent and as they grew we were handed off to various agents who never returned calls and never shopped the best price most other independent agencies do. After calling multiple times and not getting a response I went on Facebook and left a review and then Kagen finally reached out saying he knew nothing of any problems. He then told us he would take care of us, shortly he handed us off once again. Now today we get a notice in the mail we got a bill for $300.00 more than quoted and no call informing us. When we called Kagen wasnt available but yet when I went back to Facebook and left another review he reaches out with the office number. His partner Kevin, who has never dealt with me or my wife, decides to respond to her review basically calling us liars. Dont do business with Regency Insurance I was one of their first clients when they started their agency and they outgrew customer service. I will be leaving reviews on other sites as well.
I have taken my home insurance through them and they provide friendly, great and prompt service. I love that they recognize me by phone number so that I dont have to spend next 5 min telling my account details. Always pleasure to talk with them
Within two months of them cashing my check they sent a Inspector to my house who was shown on security cameras ripping boards out of my fence to gain access to my back yard.They then demanded I spend thousands of dollars repairing stuff ASAP or they were going to cancel me. Dont do business with them its a nightmare.They also charged me a 90 fee for canceling my insurance before they canceled me.
Excellent customer service! They answer every question I have and very patient in their explanations or my lack there of knowledge, so I have a better understanding of what I am getting for coverages. I wish all companies put this effort into relationships.
I absolutely love Regency!! Rebecca, Brittany and Amanda are usually the ones I like to work with. They are very knowledgeable an have great customer service!
My wife and I are retired and live and Lakeland. I spent 35 years in the not-for-profit Hospital industry in Human Resources Management in Florida. My last position I had five hospitals and responsible for five thousand employees.Anthony was never pushy but asked those why, what, when and when questions which made it very easy to make a comparison and ultimately a decision. He was an asset to your organization and ultimately made it easy for me to male a decision. I never felt pressured but felt like I was making a decision for the right reasons.The man I admire the most and whom I flowed from organization to organization throughout my career at his request, taught me to think before responding and give a direct response to the question so the person could either make an informed decision or ask for clarification.Anthony is a true asset the Regency organization and his loss to your agency would be profound.
Went through this company to change insurance because my old policy kept getting higher. Biggest mistake of my life. The company they signed me up with sent an inspector; who like the other reviewer stated; tore down my back door fence to take pictures of the roof. Needless to say, the insurance company told us that they would drop us unless we replaced the roof. I feel that there is some illegality in all this. My old insurance company did not think we needed to do this. We do not have any leak or signs of leaks. The roofer that came out to give us a quote, thinks that the insurance company is strong harming us and that the roof has a couple of years left on it. I am consulting with a lawyer (and people that help veterans) about this insurance company. This has been the most stressfull experience for my family.
Regency Insurance Group placed both my homeowners and golf cart insurance, so why not ask for an auto insurance quote. Glad I did! Saved almost $250 every six months.
Just updated new vehicle, Alex helped me out and was very professional and helpful. Coming from a Long time customer, I recommend regency for any insurance needs! Thank you
Really good about getting back to you! with solutions. All the people I have spoken with have been very pleasant and respectful and you actually talk to a human ever time .This is what I love about Regency the most ❤
I called to get some information on potential coverage and spoke with Victoria. She was able to explain everything to me thoroughly and ultimately helped me pick out the perfect coverage I needed for my vehicle!!
I’ve Regency Insurance for more than 6 years Now and couldn’t be happier of their service. Quick response and very professional. Thanks!
My aunt owned the home and had insurance through regency. When she passed away we decided to stay with regency because they knew the home and it would prevent a lapse of insurance. I was given a price, paid the price and now Im being told the will not honor the credits on the home so I owe more now. I asked about shopping for another company but Im told they cant because of the lapse of the policy. What lapse? There was never a day that the home was not insured with them. Monday Im calling my agent that has my home policy.
I Called in and had question about homeowners issues fr. As a first time home owner she helped me understand the process and Is very quick and knowledgeable in her area. Would definitely recommend friends to speak with her 🙂 very helpfull thanks again Alisha m. Segarra 🙏🏽
I was looking for a company that would give me a great quote for my home Insurance and they were the best. I did recommend some if my friends.
Trying to find the right insurance company/policy can be difficult but Victoria helped me through the process with ease. Id recommend Regency Insurance Group to anyone!
Victoria was phenomenal!I watched her help my friend and her fiancé find the best insurance plan for their new home. 🏡
The customer service has been great! Easy to work with and very responsive! Thank you!
I love that every time I call, the staff is on it! They have a great system in place and they always know whats going on and how to help. Also, they have consistently given us the best quotes!
I recently switched my homeowners insurance for an investment property I have in Lee County and Ann R. was so sweet and helpful - made the whole process a breeze! I will be letting all my friends know to give Ann and Regency Insurance a call for their insurance needs!!
Alisha is great to work with and very helpful! Very knowledgeable! I feel as though she a valuable asset to the Regency Insurance Team!
Called in for a quote and within minutes had a very knowledgeable staff member on the line (Kagan) I learned a lot about insuring homes in Florida and happy I called. I feel like he had my best interests I mind. Thank you :)
I called in to help my mother with making her payment on her policy. Alisha was very helpful and sweet. Would definitely call back and ask for her to help. I appreciate great customer service.
I couldnt ask for a better group. They answered all and everyone of my questions. They provided me with affordable insurance for a first time home buyer. Thank you so much!!!!
They are head and shoulders above any other (5) home insurance companies I have used in the past. Best rates by far, always responsive and professional.
Very happy with the service and professionalism. Will continue to have Regency Insurance with us and are thankful for their speediness and high caliber knowledge.
Such an awesome group of people. The new Kylie girl is so extremely helpful and took the time to explain a lot to me. They have my business for life.
I have used Regency for years! So helpful regardless of what type of insurance Im looking for. Cant recommend them enough!
My husband and I have been customers for years; they are great at proactively finding us the best coverage for the best price.
Been with this agency for several years, extremely happy with the highest demonstration of great customer service, truly apprentice everyone, best wishes to your business.
Have had this insurance group for a few years and they are great! Needed a document for my refi on my house and Juliana Como had it for me the next day and saved me $225 getting me the right kind of flood insurance.
Just had to share my fantastic experience. Love the company and had excellent service provided by Kaylin Lust. Very polite and friendly. Had everything taken care of promptly. Would highly recommend.
Melissa Hegman was the most professional insurance agent that I have dealt with for my home owners insurance. I would recommend this company and or her to any of my friends and family!
Alicia was very attentive and answered all my questions with ease. It was a very pleasurable experience dealing with her and this company! Would definitely recommend this business; and make sure to talk to Alicia!
Great customer service. Worked diligently to get the best car insurance rate, and assist in all the details. Would highly recommend.
Im extremely impressed, each time Ive called Regency, Joe has been absolutely professional, effective and knowledgeable. Their service, and his help, is second to none.
Victoria was very sweet and knowledgeable, she helped me get a great quote on my automotive insurance. Thanks again!
I hate calling companies similar to this, because its a nightmare usually. I spoke with a young lady named Jordan and she was extremely patient in dealing with myself. I hope to get her again if I ever need to call about a new policy.
I appreciate the responsiveness of the staff at Regency. Also, they did not pressure me or oversell me on products. I trust them and will continue to do business with this company.
When I called to update or verify my coverage I always got an in depth and professional review of my personal situation.
The only place to shop for insurance. Been with Regency since the beginning and have always had the best customer service, prompt email or phone returns and they always find me the best prices!
I was quite impressed with the service that I received yesterday. Sabrina was quick, friendly and efficient. I have been with Regency for a few years now and have always had amazing customer service. Thank you again.
They go above and beyond the call of duty to find the best insurance and the best rates for my home and auto! I really appreciate that in a company! Thank you!
Total reviews rating 4.8
199 Reviews for Regency Insurance Group a Hilb Group Company 2023:
Review №1
2022-07-27I would like to give a big shout out to the Regency Group, but one person in particular (Danielle) she went above and beyond in her duties. Her customer service skills are excellent and take her time with the client to understand all the important information. Also its hard in this climate selling home insurance in Florida and I can say they truly try to get you the best deal. Thanks again I will recommend this agency to all my friends and famliy.
Review №2
2022-03-14Theyre a really an efficient company with good customer service. However, they recently changed how they give you insurance quotes. Instead of giving you the quotes right then when you call them and go over the different quotes they instead email the quotes which takes almost 2-3 days to receive and they dont have many options like they have had in the past. I have been using them for years though and they have always taken care of my home owners insurance and have saved me money in the past but as of recently since they have made these changes it seems not so much. For this very reason this is why I rate them as average. Also if you choose to go with a quote they will call you to ask if you have decided and then they say well have a person call you back and you have to wait. They give you no time frame which is inconvenient.
Review №3
2022-04-13Regency Insurance Group has consistently provided me with efficient andhelpful service. My agent Anthony Barrantes goes above and beyond to respond to any emails, texts or calls promptly and has assisted me through a difficult situation. I could not ask for a more knowledgeable, professional or customer driven agent. I am so very pleased with this agency.
Review №4
2022-07-20Run dont walk. Would give 0 stars if I could. They will be nice and once you sign you wont exist to them anymore. Calls are never returned and they dont work for you as they say in beginning to make you happy or shop for cheaper insurance. They put the insurance company first. Dont recommend.
Review №5
2022-07-26Ive had a homeowners policy holder for years with this firm. Whenever I have any issue I always get a personal touch. Danielle Paxton is a residential homeowners expert. She handles any issue I have with thoroughness and accuracy. Thank you Danielle.
Review №6
2022-07-27Been with this company since 2015. Seems every six months my policy is sold or cancelled. Im with my 4th Insurer and received yet another cancellation.
Review №7
2022-01-26Regency Insurance Group is the best most consistent and reliable I’ve ever experienced. I have owned my home since 1995 and had three homeowners providers, Regency has been the best. I get weather preparedness warnings, publications for maintaining my home, they are truly caring and responsive. This insurance provider is one to keep. Get a comparison quote today, you will be amazed too.
Review №8
2022-01-21Kevin and his team are amazing. This year they saved me significant money on my home insurance when my rates had been hiked up once again by my provider. Regency staff found me another premium that was the same coverage and saved me a significant amount. I have recommended them to family and friends for years who also use Regency. A++ Highly recommended.
Review №9
2022-01-25Regency found me excellent home insurance rates from a highly rated insurer. They are very responsive to inquiries as wellas efficient and helpful in dealing with issues.They are company that truly understands a commitment to service.
Review №10
2021-12-15Amanda Austin was so great to work with! She was also so quick to respond to emails and calls. When more information was required, she reached out immediately. At the end of the process, we were approved with the lowest quote we had received from any other company. I definitely recommend using Regency Insurance Group!