TrustHome Properties in Orlando
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Orlando, Orange County, Florida, US
Site: https://trusthomeproperties.com/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
I used Trusthome properties for Years to manage my property i never had any issues , they looked after everything and Graham Hardy went over and above with every question or enquiry i had . They even looked after the sale and the service again was outstanding .. if you have any doubts about using a property management company i would not hesitate to recommend Graham and TrustHome Properties .
I have learned more from Graham Hardy at TrustHome Properties than most books Ive studied. He is always a source when looking for solutions within property management! Glad to have met him and hope to keep in touch.
It was a pleasure meeting Graham and his team. The advice and knowledge Graham provided comes from his many years of experience. Very responsive to inquires and such a pleasure to meet!
My husband and I rented a house from Renay Hallman for Feb and March 2022. The was so beautiful well decorated and all the rooms were renovated and updated. All news beds and new flooring. The kitchen was well equipped and so easy to find things when you are cooking. All new appliances it was amazing. The back pool with the lenai was inviting and what a pleasure to swim every day. The garage fridge was an extra bonus and so useful.Thank you so much Renay for all the little details in the house we really loved it and we can’t wait to go back to the same house .Again thank you for everything 😊
Laura Smith has done great job for me since she took over my account. I Just hope she continue on the fine work she is doing on taking care of my property and being response to my calls. Thanks you Laura
Stacey was always so timely when it came to any maintenance, questions or concerns I had. Stacey and TrustHome Properties take great care of their tenants and are always professional. I can not thank them enough.
Jocelyn Espinosa has been super helpful in helping me get all the documents and information I needed. She was kind and patient with me.
TrustHome properties is a fantastic property management firm. They have found a way to hone the process and oversight of ones property with expertise and professionalism. Mark is personable and genuinely cares for his clients and their properties. Additionally, my property manager Laura S is exceptional in her delivery of client experience. She has gone over and above to remove barriers I was facing, being in Canada. I cant recommend TrustHome properties enough if you are looking for a professional, honest, and innovative property management firm/manager.
I was working with Michelle and Laura at Trusthome Property management. Michelle is really nice but not very responsive especially with the kind of documents theyre asking for (social security, paystubs, banks statements etc.) You would expect a quicker response OR a secure dashboard to upload those secure personal documents.Laura on the other hands is just rude. She accused me of lying, and being aggressive for calling to follow up with where my application stood. Even though every time I called I was very polite and just inquired on a timeline for delivery so I could plan accordingly. They had all documents to approve my application however we were in a waiting pattern.Laura today took it upon herself to deny my application with stating the information is inaccurate and my application is incomplete. Meanwhile the information they received came direct from the source Experian, Citibank, and my employer on their dashboard. The TrustHome Propety application dashboard does not let you submit an incomplete application nor submit false informationMy credit at the time of this pull was a 713 income over 200k. The apt lease was for 2395 and the requirements are 3x rent with not prior eviction collections etc which I satisfied.I really hope TrustHome Property takes action. Laura had no right to accuse me on the phone of being a liar, or for her to tell me that I need to back off. Florida Statutes §760.20-760.37 I have OCD which is on the spectrum of autism, which I try to explain when she was berating me about my volume of calls. I was not allowed to disclose this to Laura.
Renay and TrustHome are fantastic to work with. They know the property and vacation mgt business, as well as real estate sales. Always responsive and the utmost integrity.
UPDATE 01/2022:Trust home properties will be quick to get you into a property, but once in a lease ALL communication stops. Have had maintenance requests in since 03/2021 and have only been contacted by 2 contractors, with no updates. Ended up repairing one of the issues myself. When having questions regarding the lease, nobody will follow up with you. Have contacted them on multiple occasions to give them a 60 day notice of non renewal, with absolutely no response. Terrible way to run a business. How about some communication with your tenants????cannot even start to tell you how awesome Trust Home Properties is! After getting fed up with an apartment complex and their unorganized application process my boyfriend and I decided to go with a rental via a management group and I am so glad we did! Ashley and Michelle went above and beyond!! Ashley was so communicative and made sure that we had everything in order. The application process was super quick and easy and Ashley was quick to answer all of my questions. We cannot wait to move into our trust home property and Hopefully be with THP for a while.Thank you again Ashley, you are a god send!
I’ve had the pleasure of working with Renay on several properties and have had nothing but phenomenal service. So often the buck is passed down the line with management companies. Not with Renay. She takes on a property and sees through every project to completion. Couldn’t recommend her more!
Michelle Gutierrez, Lease Coordinator, was very interested/excited to assist us with our application and lease. She was always quick to respond to all of our questions (no matter how trivial). She definitely guided us through the process. She is very kind, thoughtful and professional. Michelle made this stressful process much easier. I definitely rate our experience with Michelle 5 out of 5!!Tamsyn Ryan is our Property Manager Assistant and she too is wonderful!! She has provided all the paperwork, details and instructions for moving into our new home. She is helping make this move easier. Tamsyn is very thoughtful, kind and efficient.My initial contact with TrustHome Properties was with Regina Salgado, Property Manager. Right after talking with Regina, I knew TrustHome Properties was who we wanted to do business with. I give everyone that we have been in contact with 5 out of 5 stars. I have rented several houses in my 68 years and honestly this has been the best experience!!
This has been a stress free process and the professionalism from Stacey Gray has exceeded my expectations. I wish all management companies invested a personal as well as professional interest in the total satisfaction of their clients. Thank you Stacey
Jocelyn Espinosa was very helpful. They are quite accommodating and are willing to help in time of need. They worked with me as much as they could and I appreciate that.
Regina was the bomb dot com. She was responsive, professional and assertive where needed. She handled my property management at the tail end of a lease (she kept me sane through this covid renting experience) and selling for me without skipping a beat. She was fair and honest with her support on all aspects. Highly recommend her services and support for your real estate needs. You won’t be disappointed. Thanks Regina for all the support.
I want to thanks Jocelyn Espinosa for her help during my process of application she was so patient, she also replied back super fast when I had any questions she also will keep me updated of what was going on and I appreciate that so much.
Very nice property and the leasing manager Michelle was very helpful/ informative on letting me know if there were any applicants in process for location before I applied.
My family had been struggling to find a place to rent for some time until we found a house being rented by trusthome and it checked all of our boxes. Michelle Gutierrez was our point of contact and she was extremely helpful and professional. She went the extra mile to help us get into our home after we came into some issues with our application. She was very fast in replying to any questions that we had for her and made our move in experience the best that it could be. I wish I could thank her in person for her help. We love our new home and are looking forward to the memories that we will make here.
Jocelyn Espinoza has been extremely patient and helpful through out this experience! She was real professional and I would recommend working with her
Thank to Jocelyn Espisona for all the amazing job. 👏 she is very helpful. All the processes with the application was completed thanks to her.
Laura smith has been very helpful in managing my property on Pelican Lane. I would recommend her to anyone of my friends and family. She is very professional and friendly.
Michelle was delightful. She was on top of her job. She was responsive (which is so hard to find) & she answered any questions that I had.
I can’t say enough amazing things about Jocelyn. She is absolutely amazing. She was very helpful, responsive and attentive in regards to giving us information about a property we were interested in. She answered all of our questions with no hesitation. I would definitely recommend Jocelyn for any rental needs!!
They are there every time I need them. They have managed my Winter Garden Home for three years now with no issue. And my rep, Laura Smith does a great job also.
Michelle was incredibly helpful during a difficult and frustrating experience with our new homes HOA. She worked extremely hard to make sure that our move-in date was met, despite the HOAs efforts to delay it.
I cannot even begin to say how grateful I am to Trusthome properties. Michelle was so wonderful to work with, she was so helpful and instrumental in helping us secure a home that far exceeds our expectations. She even went above and beyond to make sure that what was advertised was held up by the landlord even though she did not have to do that. We appreciate her so much. She has such a sweet demeanor and was attentive and responsive. Its been a positive experience working with Trusthome Properties and we look forward to a wonderful stay in our new home.
We really enjoyed this property and had a great time. Renay was fantastic, she was so responsive and really looked after us.
Jocelyn Espinosa and Michelle GutierrezTwo great professionals who helped from start to finish the whole process for renting the property, super recommend
I have had an excellent experience working with Laura Smith at TrustHome Property Management in Central Florida. Laura was very engaged, responsive, and professional. She always called me back right away and has been very thoughtful and courteous in attempting to help manage unexpected issues, if any, before they ever become a problem. Thank you Laura!
I have been renting with TrustHome as the management company for two years now, and hoping to sign for my third soon.They have been great about helping with any and all problems, concerns, and solutions to anything I have needed, or asked for. As a tenant that is a very big deal to me, its nice to feel like they have my back and best interests at heart too. They are always very responsive, and quick to step in.I want to extend a special thanks to Tamsyn Ryan, I have been dealing closely. She has been a pleasure to work with, and if you rent with TrustHome I hope you get the pleasure of having her as your property management assistant.
Regina Salgado is heaven sent! She helped us find a place that was affordable and within our budget. As a property manager she is knowledgeable and informative and responds quickly whenever I email or text her. She really is fantastic!! I highly recommend her as she comes with years of experience and always makes you a priority. If we ever move again I’ll definitely be using Regina.
Jocelyn Espinosa is currently the lead in helping my Wife and I go through the application process for a new home in Oviedo. Shes helped us In every step of the way with superb professionalism and fast responses. We are grateful for her attentiveness, she’s shown she really cares.Phillip & Hanna Witcher
Renay has been my go-to representative when my clients ask about property management services. She is personable, knowledgeable and very thorough.
I have dealt with Michelle Gutierrez over the past 4-5 months as I searched relentlessly for a home. I think Michelle is genuinely a great person and I think she tried to assist me and communicated sincerely on issues.I found a home on Trust home properties site and contacted Michelle immediately around 09/22/21, I was informed that there were two applicants ahead of me in a first come first service system. I agreed to submit an application and take my chances.By 09/27/21 I received an email stating that they were looking at my application since the other two didn’t work out. One of the two applicants was approved but didn’t follow through with payment so they moved to the next, anyway it’s my turn and I’m super excited. By 10/01/21 I received a call from Michelle which was positive! We even discussed move-in date among other things. Later that day I received an email from the property manager asking for my assistance in completing to approval process, It had to do with my landlord timely response. I aided and the information was received before 4 pm.That night close to midnight I received an email from Regina Salgado (property manager) Main Street renewal, and she stated that she needed some documents from my wife and I so she can review them over the weekend. Regina said because my business ( which is my family’s source of income for the past 10 years ) was only less than one years old. She said that’s why I need this additional documentation. immediately I replied clearly explaining to her that I could understand her confusion however I submitted a document showing a fictitious name renewal with my application but that’s a renewal date not the date the business was founded.She ignored my statement and said she needed them anyway. By Tuesday morning I received an email stating that our ( me and my family) application was denied, I quickly searched for an explanation, couldn’t find one so I texted Regina, she replied “ Mr Gregg the primary reason for your denial is because your business shows up as inactive on Sunbiz….Folks I operate as a sole proprietor using a DBA fictitious name, when searching for a business with a fictitious name on Sunbiz one must select fictitious name tab , Regina had selected the business name and a company with my active business name showed up but it said LLC ; and inactive with my wife’s name attached to it. ( completely rational explanation ) if she cared enough to just ask. But no ;;; . I called Regina and explained that I just got off the phone with my business consultant and pointed out where she made an error, Regina said she would discuss the application with the other decision makers and she will contact Michelle Gutierrez. That was 10/05/21.As of today 10/08/21 and after making several calls and text messages Regina have decided to simply ignore me.My family and I have suffered, high levels of Stress, been Lied to, fatigue, lack of sleep and absolutely no communication from Regina Salgado.So all the great attention she’s provided in all the other reviews have left me wide eyed a speechless. I try to make sense and in the end Race is all that’s left.Regina I believe you may have some great character features however my Black Caribbean American family will just smh and say a prayer for you. Needless to say I would never recommend anyone with my skin to Trust Home Properties.ThanksColin Gregg
Absolutely loved working with Michelle. She was super responsive and knew every details to the procedure of a rental home. We unfortunately had to push back our move in date, but Michelle was very understanding about the situation. I recommended giving Michelle a call if you are ever looking for a rental home.
Jocelyn was amazing. I spoke with her over the phone and she was able to answer my questions and gave me all the information I needed regarding a property. Extremely professional and a pleasure to do business with!
I have been using this company for several years to manage my property. Laura has been very helpful. I live out of state and know that it is in good hands.
Great Managment company.Im working with Trusthome since 2008 and have always been well served and they always fullfilled my demands and questions.Would recommand Trusthome to everybody who wants to buy, sell or have his home(s) managed.Well done guys.Keep on the good work.Diane & Christiaan from Belgium
Regina is by far the most professional property manager Ive ever dealt with. She has literally taken any stress, obligation or fear completely off my plate and she has managed my properties for years. I cant say one thing bad about her even if I tried. If anyone is looking for a property manager or even real estate services I highly and strongly recommend her. Im a customer for life!
My property manager is Regina Salgado. She and her team are “on it”!! Always responsive and they make sure they handle any issues arising in a very timely manner. I highly recommend her and her team if property management services are needed.
My experience with TrustHome Property Management was first class!! Regina Salgado (property manager) really took the time to explain every aspect to me and made sure I felt completely comfortable with the process and company! Thank you so much Regina and team for being a world class company!
My husband and I have been tenants with TrustHome for over 10 years. Throughout that time, I must say that we have been very pleased with the professional services of TrustHome. Assistant Property Manager Tamsyn Ryan has been very accomodating and effectively returning my emails and requests. Overall, we are very pleased with TrustHome .
Michelle Gutierrez assisted us with a beautiful property for lease. She went above and beyond in helping us with the application and staying in touch during the process. She was professional, competent and caring. We would love working with TrustHome and Michelle again for any of our future needs.
Best experience.Very clean and still wishing for more cabinets in the kitchen other than threat wonderful!Michelle Gutierrez
Jocelyn was perfect and fast in all process,she helped us amazingly🙏🏻🙏🏻
I worked with Michelle and Ashley, who helped me find a rental following my home selling quickly during the holiday season and being unable to find a home to purchase. They were both responsive and understanding of my situation. Where every rental agency was not returning voice mail or unavailable, these two were there for myself and my family. I would highly recommend them and am very thankful for them. They were truly a Christmas blessing.
Regina Salgado was super efficient helping my family and I with our new home. She was very professional and answered all my questions and concerns even after business hours. Thank you so much, Regina! We really appreciate all your help.
After seeing a home posted on one of the rental apps, I decided to call the number. A supposed property manager or leasing agent named Regina Salgado answered the phone while she was driving. I inquired as to how many applications had been placed on the property. She said numerous but they had been denied. She said she would send a link when she stopped after she checked the status of their applications. I told her that I did not want to put in an application on a property when there were multiple applications already placed. In other words, I did not want to waste my time filling out an application and going through the process when there was surely going to be an approved tenant. Once again, she told me that when she got to a place where she could stop that she would check to see if there were any applications currently in on the property and if there were, if they were likely to be approved. If they werent likely to be approved, then she would let me know and send me a link to which I could decide whether or not I wanted to put in an application. About 15 or 20 minutes passed I received said link with a message saying that it wasnt looking promising for the applicants. I read the fine print on the application process and noticed that the application fee was double what other reputable companies charged for the application fee. I also noticed an administration processing fee of almost $400, $395 to be exact. More than double of any other company. I returned her text with my own and said that I do not do business with companies who are in the business of gouging their customers.I do not know whether or not this is a legitimate company or not. I do know this--that I refuse to be taken by these businesses who think that just because the housing market is what it is that I have to sit back and allow them to continue to do what they are doing. I am not in a situation where I have to lower myself to the same standard that they have lowered themselves to. FYI - my credit is excellent and my background is impeccable so I know my application would have been approved! But wait.... maybe it wouldnt have been approved because then the inflated processing fees wouldnt continually be able to be collected. 🤔Unconscionable!
Loved the house.Very clean and nice.Would like more cabinets in the kitchen other than that its wonderful.Michelle Gutierrez
Jason Jeter has been extremely helpful in successfully resolving issues that arose recently with respect to my property. When I required limited cleaning of my townhouse, much to my satisfaction, he was able to obtain a very reasonable estimate to perform very specific work. He coordinates with the contractor who performs the monthly inspection to ensure that inspections are complete and any concerns I may have are addressed. Jason is very responsive and I look forward to continue working with him.
I cannot put into words how amazing TrustHome and in particular Stephanie Melendez have been to me during this leasing process. Anytime I had any issue or anything that needed to be ironed out, I could call Stephanie and she would clarify everything quickly with no issue. She is very sweet, caring, and extremely professional! I absolutely recommend to ask for her when going through TrustHome.
Michelle was very helpful with us in the whole process of acquiring our new home rental. She was always happy to answer any questions I had regarding the process.
Jocelyn is so sweet and keeping me in the loop about homes that could meet what our family needs. I recommend Trust Home Properties for their customer service!
Im grateful to have heard about TrustHome Poperty Management. I have looked at a few pieces of property they are offering. I am impressed. Great care is taken inside and out of these properties. Ive met Ashley Borrero, she is part of the leasing team. She is very welcoming and will help you get the apartment or condo you are hoping for with all the information you will need.
I am very please with the professional service of TrustHome. Property Manager Laura Smith was quick to return my emails and requests for service. Overall, I am very pleased having TrustHome manage my rental property. I highly recommend them.
I found TrustHome Property through a friend that was renting a home through them. I was impressed by the professionalism of the company and employees. I got to work with Ashley during my leasing process. Ashely made the process as easy as possible for me and kept me informed every step of the way. She took some of the stress away from moving because I knew she was working hard to get me into my new home. Thank you TrustHome Property and Ashely for your hard work.
We had a great experience with TrustHome. The whole process was seamless and efficient - our listing photos were taken on a Wednesday, the home was listed on a Friday evening, and we accepted a great offer on Sunday. It doesn’t get much better than that - our last home selling process took weeks with another company and this time the process took only days with TrustHome. They were extremely responsive to all of our questions and served as excellence guides throughout the entire process. We couldn’t be happier. Thanks to Mark and the TrustHome team!
I was a past tenant of RenayHallman. I called Renay to find a rental for thanksgiving and even though she didnt have one available, she found one for me elsewhere! Renay is a wonderful host and property manager - recommended!
Eric Lee was amazing! He was very kind and helpful! His professionalism is unmatched! I recommend him because he is top notch! He goes above and beyond to do what is in best interest for the person! He has an amazing personality and makes the process easy and he is always available to answer questions and be helpful! He is such a delight!
I would like to show my appreciation to Regina, an amazing property manager with expertise, experience and dedication. With her help, I was able to navigate through a tough leasing case affected by the pandemic. Look forward to more impacts Regina is bringing to her new work place.
Michelle and Ashley have been very helpful in making our move in process smooth. We were actually approved for a bigger property with a different company but decided to go with Trust Home Properties because of their customer service. Thank you again
Great Service! I was contact very fast, thanks to Jocelyn for all her help.
Stephanie Melendez was very professional and helpful! She was there to answer all our abundance of questions and concerns and if she didnt have the answer right then she was able to get it for us in due time. The process of renting this home has been smooth and simple and I would definitely recommend working with TrustHome Properties.
Jose did a great job with our remote purchase of a home in Celebration. He took care of all essentials, and was very timely & responsive to all questions, following up as needed. All items pre and post close, handled smoothly, and would highly recommend.
Ms. Espinosa was very attentive I got fast answers to my questions, she gave us excellent service also attended us at all times with the application.
Jocelyn Espinosa was super helpful during our application process.
I was relocating to Orlando in Dec. 2020. I had sold my house, got a job offer, was going back to college and moving closer to my girlfriend, so things were chaotic.It had been quite some time since I last rented and I had questions that were quickly answered by Ashley Borrero and Michelle Gutierrez. Anything from internet setup issues to helping with the lease prep were handled professionally and courteously.The TrustHome team made move-in easy.considering everything I was trying to handle at the sand time.
Michelle Gutierrez is very helpful, courteous, professional, and friendly. Ashley B. Is amazing. She got me into my new home by the time I needed. I would recommend them.
Our company has worked with Michelle G. at Trusthome Property Management for many years, They are always concerned about the wellbeing of their tenants. When we are called to service a residence, TrustHome is quick to provide their tenants peace of mind.Michelle Gutierrez has been amazing with help if we need anything and her customer service is beyond approach.
I have been a tenant with this company for over 3 years now and havent had any problems with them. Laura has been very helpful whenever i needed her help.
Hi, I’ve had a very good experience with Trusthome. I especially like working with Laura Smith she’s very professional and always responds to my phone calls. Trusthome is a very good management company. Thank u again for all ur hard work
I had to relocate quickly and Stephanie executed efforts beyond my expectations in a way that alleviated stress and worry. All of my questions and concerns were answered in ernest and expeditiously. The process was flawless and handled with extreme integrity. The owner, Mark, offered additional support during the process and added a level of excellence that also exceeded my expectations and satisfaction. I am incredibly happy I chose Warner Quinlan to get me into my new home! The whole team, Mark, Stephanie, Evy and Jason have organized solutions to help make the transition as smooth as possible. If you want a management company that exudes professionalism, expertise and integrity, look no further than Warner Quinlan. Five stars plus. Thanks, team.
My family rented a house with Regina, and she was so reliable and always helpful. I highly recommend this company specially Regina. Even if you are a foreigner she is able to help you.
Laura Smith did an awesome job assisting me. Her response was fast and she resolved the issue in no time.
Stephanie Melendez at TrustHome Properties has been great to deal with. Weve had trouble getting other property management companies respond to any of our requests but Stephanie got back to me very quickly and was able to answer all my questions and provide all the information we needed. Ive put in an application and look forward to continuing to work with TrustHome Properties and Stephanie going forward.
I have had the pleasure of speaking with Cynthia Torres on purchase of a new home. She is very helpful and knowledgeable with all my concerns. I will definitely be reaching back out when I am ready to purchase.
Jose Vega was the Agent for the purchase of our Florida home - he was outstanding! He and the Managing Broker, Mark have deep insights into the local real estate market - particularly income producing properties. They provided excellent communication and sage advice. Jose was continuously available throughout the entire process. He started as our agent and became a trusted friend. We would highly recommend Jose to anyone looking to buy or sell a home around Orlando.
Dear Ms. Cynthia Torres,I wish to take this opportunity to thank you for the fantastic work you are doing as a member of the Warner Quinlan Property Management Team serving our area. In the short time that you have been our property manager, you have resolved situations that I have been challenged with for quite some time that several managers before you did not. As a tenant, it is simply refreshing and reassuring to have you in this role, or any leadership role, and I am certain that property owners share the sentiment. I have been a loyal tenant of Warner Quinlan for several years and can honestly say that I have witnessed excellence at its best since you joined their team. Your incredible commitment to serve, your selfless disposition while representing your organization, and your unique ability to show pride for what you do, have assisted me in such a professional manner that I feel respected, understood, and cared for as never before. You possess a clear understanding of what sincere commitment and incredible dedication mean.These, combined with your unique abilities to show grace under pressure and to listen and to answer the call at times when others have retreated for the day, simply translates into love for what you do and who you proudly represent. You display exquisite determination to achieve both personal and professional growth that should not be overlooked. I humbly admire and commend your incredible display of work ethics, resilience, professionalism, and deep passion to achieve excellence. All these gifts that you possess make me confident that you will be noticed by your leaders at the time of selecting their very best for leadership opportunities. You represent success for the organization you proudly serve – and for that, I thank you. Again, thank you for your passion and for all you do for all of us. It does not go unnoticed. I am at your service.Sincerely,- Alma -
Regina, Who runs the property management division is the best. She watches over for the owners property and treats the tenants with respect and courtesy. Truly the best property manager out there.
Ive been working with Jose at TrustHome properties to find the right investment property. This has been a very good experience for me. Other real estate agents are clearly just trying to sell me whatever Ill buy. Jose, is able to weigh the pros and cons of the investment and provide good feedback and analysis to inform my decision. Hes also not afraid to say that a place looks like a bad purchase, which is helpful.
Was with Warner for 2 years. Graham was always reachable if we had questions or issues. All repairs were dealt with very promptly and in an acceptable time. We had no issues with the company during our time with them. Follow their move out instructions for a pleasant move out experience. We did and had no trouble receiving our entire security deposit back with in a few days of moving out. Would use them again without hesitation.
The team at this management company are so responsive and helpful. Ashley B. went above my expectations in making this process so quick and easy They took so much of the stress of home hunting out of my search and provided get attitudes when we actually spoke. They all deserve a raise!
Mark is amazing! He is a Broker that gives sound advice and improves my cash flow. Warner Quinlan has been managing my property for over a year and has done an excellent job. His staff has evolved but I can only say for the better. Graham really knows his stuff and ensures that every detail of my property is handled with care and professionalism.
We are moving to Florida from California!! Stephanie at Trust Home Properties has been awesome to work with! She responds to emails promptly and even follows through with phone calls to help ease our nerves regarding our big move and rental. I would not hesitate to use their company again in the future.
My name is Dinorah Medina, I am very happy to share this feedback for TrustHome Property Management, this Property management is very responsible, very on point, very friendly staff to work with. Thank you Trust Home Property Management for doing such a great job!
Stephanie has been very helpful and responsive during our home funding process. The company also has great options for tenants such as the tenant benefit package and a refundable application fee if they don’t run your application. I’ve been in FL over five years and this has been the easiest company to lease with.
If youre looking for a property management company, Warner Quinlan is the BEST! The entire team at Warner Quinlan provides exceptional customer service.I am a foreign national that purchased a secondary property in Orlando. When I purchased, I had a ton of questions about the process and how things in Florida worked in general. The team not only stepped up to the plate but gave sound advice, and went above and beyond to make the entire purchase and onboarding seamless.Every time I have had to correspond with them from Canada, I have received responses in a VERY timely fashion and the daily management of the property has been fully transparent as well. I couldnt be happier with the level of expertise and professionalism that is exuded from the staff at Warner Quinlan. If you ever get to deal with Sandy, Lilly, or Mark, you will understand precisely what I mean.Kudos to you Mark for heading up a fantastic team of professionals! You are all by far, THE BEST in the business!
I lived in a cute little home for the last two years. It was older and needed a little TLC every now and then. Thankfully I had the best property manager! Kelly went above and beyond to make sure repairs were done in a timely manner and that it was done right. She makes your home’s needs a top priority and does it with a great attitude. She’s a pleasure to work with and I highly recommend Warner Quinlan because of her.
My husband and I have lived in our rental for 6+ years. We submitted a maintenance request for the AC unit in our house on September 9, 2020. They have not kept us updated with any information about when we should expect the issues to be resolved. Elaine doesnt respond to emails in a timely manner and it takes multiple calls, emails, texts in order to get any answer from them. They have a maintenance hotline that we have also called numerous times and those people always say that they will have to look into it and get back to us, but they dont. Last week I called the maintenance hotline and they advised that they are still waiting on cIarification/approval in order to move forward. I am highly disappointed with how we have been treated these last few months. This company has proven to be unprofessional and unresponsive.
It was always a pleasure working with Regina Salgado. She is very knowledgeable and has a deep and complex understanding of real-estate issues. Regina went the extra mile to take care of issues on behalf of Owners and Tenants alike. Regina has always been the Go To person.
The TrustHome Properties team has been great, especially my property manager, Jason Jeter. Im not a professional real estate investor, and the team understands that and has been really helpful in managing all of the things that come up from time to time. I highly recommend TrustHome Properties for your property management needs.
I have been with TrustHome properties ever since they helped me purchase a investement home in Orlando Fl. They have managed it very sucessfully for many years. I want to thank Jason Jeter my property manager , for all he does. He is so quck to respond to any questions, eager to assist in any way. This gives me peace of mind that my property is in the best of hands. Jason words can not express how grateful I feel for your efficiency,reliability and trustworthiness.FIVE STARS!!!
Our company has worked with Warner Quinlan for many years and they are a valued business partner. I have had the pleasure of interacting with Carrie Wrobel and she has always been helpful and professional and exceptional at following up. She is an excellent addition to their team.
I rented a house from Warner Quinlan for two years. It was a wonderful experience. All repair requests were fixed promptly. My landlord Kelly was super awesome. They kept the house up to date. The increase in rent from the first year to the second year was very reasonable. If I hadnt bought my own house, I definitely would still be there!!
Im a realtor in Central Florida and my client needed some help with property management. Eric Lee helped us and was very informative and professional during the entire process. Ill definitely recommend him to any future clients needing property management.
Jason Jeter has been my property manager since 2019. He is professional, highly skilled and an expert in the work he does. I feel confident having my investments under his care.
I just want to say that Regina Salgado has made my moving out process all too simple. Very professional and friendly. Also very timely responses. I really appreciate those things. She didn’t disappoint !
I recently sold 2 properties through the Broker, Mark Pagdin, His professionalism, advice and recommendations really helped us achieve great sales prices and smooth on time closings for both properties sold.I strongly recommend Mark If you are considering buying or selling property. He will be upfront, honest and ensure that the process is a smooth as possible, every step of the way.
Great management company, reliable service. I being a renter for almost 7 years and I have an absolutely great experience with their management of tenants. They quickly take care of tenant maintenance request and any other request for that matter, communication is very effective which makes you feel protected and looked after if in need. I highly recommend them.
I have two properties managed by TurstHome Properties. both of them managed by Ms. Elaine Osorio. She has been done excellent job for me. She always responded my emails so prompt and any expenses, she run by me and also try to get down the cost of repair. BTW, I also purchased these two properties through one of their realtor, Jose Vega, he had been helping me tremendously from purchasing to loan issue. I cant say more thank you for them. I feel very fortunate that I found them when I was thinking to invest in FL. I will do more with them when I am ready to invest again.
We have been with this company for 3 years. They are a full service agency managing/maintaining the property. Our agent Laura Smith has been handling the job efficiently.
If I could give this company zero stars I would. They don’t even deserve the one star. If you want to have the worst experience with a landlord then go ahead and sign a lease with this company. They take forever to help you get items fixed in the apartment if they break. Oh and if it’s under a certain amount they won’t come out and do it for free they will charge you. Light bulbs were out in the apartment and I would have changed it but they were high ceiling and I was unable to get to them. But they said since it’s under $70 they will charge for the changing of the light bulbs. The screen on the door was broken from Irma and we told the company about it and they never came and fixed it. It was the worst move out process we waited forever to hear from them and they mailed our deposit check to the address we just moved out from after we gave them the new address to mail it to. They made us go out to the office to get the check. Which we tried to cash multiple times but there was problems with there account and we couldn’t cash it and it was a long process. I loved our in April it is now September and I finally got this check cashed and finished with this property. If your smart you would not move into one of there properties they are the worst to deal with. Not only that rent was 1140 and on the new lease to resign they raised the rent to 1500 which is a insane jump in rent. So It was the worst experience now I live a wonderful place where they are attentive and now I can get a hold of the landlord. Good luck
I have been renting with this “company” I use that word very very loosely since April. They have been nothing but a disgrace to the property management industry and a complete waste of my breath, my time, and most importantly my money. Let’s start at the beginning:- I moved in April 2020, in the middle of a GLOBAL PANDEMIC. And the house wasn’t even cleaned, it was absolutely disgusting, dirty and food behind all appliances, bathrooms not cleaned, dirt behind the toilet, windows disgusting, blinds and vents filled with dust. I then sent pictures to my property manager... Elaine. And after days I got a response “I’m sorry the owner said she was going to have it cleaned”. As a property management company, you should insure your listings are clean and adequate especially in the middle of a pandemic when I am paying a good amount to live here.- Next, April in Florida we all know it’s hot. Day 2 in the house it’s 85 degrees and the AC isn’t working. Calls and calls into this useless company they respond telling me it was in working condition and the owner insist I am not using it properly. Very offensive because how do you not know how to set a thermostat? This was a long process and it took literally weeks to months to get the problem fixed, and to this day it still isn’t fixed. There was a point in time THREE different people came out to the property to look at the AC, and the one tech even told us the system and the attic were NOT up to code. Elaine’s response “the tech said he never said that”. Moving on to the next week, still not working AC. Elaine calls me and tells me I need to wait 2 more weeks until the home owners warranty kicks it and she can use her warranty to fix it (mind you this has been weeks now with no AC. And Elaine had the nerve to tell me “if the home warranty company calls you just don’t mention it’s not working) so now you want me to lie? When I can’t even get a phone call back half the time? There was a time I called trust home properties 35 times, and every time they gave me the run around and it got to the point they just weren’t answering my phone call- Next, the pool. Our lovely pool in our backyard, it has a pool heater, and pool filter and a pump. All things were there when we moved in, and as we expected to be in working condition. First, pool pump broke and has a leak, no problem they came a few days later to patch it. Here we are for the last 6 weeks not getting a response on the broken pool heater, but he first and only response was “the owner will not fix the pool heater but you can fix it” “the pool heater isn’t included in the lease”. I go through my lease no where does it say pool heater is not included, says pool maintenance. So I asked where does it say it’s not included, I have emailed, I have text, I have called and here we are weeks later with still no answer... except I can pay thousands of dollars to fix someone else’s pool??? HA- Then our microwave was broken, and took forever to get a response we finally had to go out and get our own microwave and jump through literal hoops for the owner to approve and disperse our money back.- Next, the fridge that came with the house the ice and water weren’t working. The property company and the owner told me these were “luxury items”. How is a working fridge a luxury item? A fridge that came with the house? Here we are 8 months later no ice, and no water.- Our garage keypad doesn’t work, they just ignored that service request completelyThis has been nothing but a headache living in this house and dealing with this highly unprofessional people that call themselves property managers. They blatantly don’t answer your calls, emails, texts, and when you show up to the office they say you need an appointment. However if you don’t answer my calls how can one schedule an appointment?When I say NEVER rent with these people I mean NEVER. Stay far far far away from trust home properties as all they do is take your money and fix nothing. It is terrible customer service, and they don’t care about their tenants at all
Had a less than ideal situation be quickly and professionally taken care of by the Trust Home Properties team. When our A/C went out on a 95 degree day, Evy Nieves was able to assist with getting technicians from Masterworks to come help. It turns out that the wires outside near the A/C unit were accidentally cut by the lawn care workers, so they had to reconnect the wires and then we were all set. Much appreciation to all who helped us!!
I have been in my rental home for 15 years. Trust home properties have been AMAZING. My property manager, Jason Jeeter, is the best. When any repairs or anything was needed, it was taken care of asap. Great business.
I looked at one of their properties and it was roach infested. The realtor failed to tell us this ahead of time, but did tell us everything else that was wrong with the property before doing the background check. Now we are out of our money because it was nonrefundable. Do not rent a place through these people. They deal with slumlords!
Michelle (Gutierrez) went above and beyond in an effort to help our daughter and future son-in-law secure a rental property. She was very pleasant and responsive and exhibited the height of professionalism in all of our dealings with her. She was a pleasure to work with.
As property owner, Regina Salgado has been great to work with. Her communication is top notch and has stayed on top of any issues with our property. Though she has only recently become our property manager, at this point she has done a fantastic job.
Working with Jose Vega on our rental property has been fun and easy.Jose is a great communicator and has kept me informed throughout the on-boarding process to Warner Quinlan. He has been responding almost immediately to any inquiries that I have and if he doesnt have the answer he always gets back to me shortly after with an answer.It has been a pleasure working with Jose so far and while I am only starting to get to know his other colleagues the main reason that I chose Warner Quinlan is because Joses professionalism which for me it represents the company that he works for.
Just became a tenant in one of Warner Quinlans properties. My Property Manager, Alex, has been so extremely helpful! She took the time to go through everything with me and has been easy to reach, answering all my questions promptly. She always has a smile on her face, and Im greatly appreciative for the experience Ive had so far. Looking forward to a great year and hopefully extending my stay!
There are a ton of options out there as far as property management goes and you can shop around as they all try to undercut each other on the fees. But I came to an important realization. if they are willing to bring down the fees so low to get my business, what level of service can I expect? If they arent making any money on the service whats their motivation to do a good job? NONE I have found... Trust Home has a no BS approach and they actually do a great job that will allow you not to worry about your properties and focus your precious time elsewhere, and isnt that the whole point of hiring a property management company to begin with? Ive learned my lesson... when will you?
Jocelyn was truly amazing! She was able to answer all my questions about the property. Made it fast and easy to do business with!
We have had great service from Warner Quinlan in the management of our property in Orlando. Our manager Nicole contacts us promptly when necessary but does not overwhelm us with details I dont want to worry about! Thats why we have a manager. :) We receive quick responses to emails, which I love! The video inspection that they offer is excellent. Since we live out of state, its nice to still be able to see what is happening with our property.
We feel are property we found was pure luck ! It’s in a great neighborhood that fits our budget! Every time we need assistance it’s been taken care of right away ! Our property manager is great they work with us on issues ! We are hoping to rent a house through warner Quinlan in the future as well because we are used to their services! Our maintenance guy josh is awesome! He’s always nice to our family and fixes everything until it’s up to par!
I most recently sold my house in Florida using the service of Graham Hardy. Throughout the process Graham was very professional, and always responded in a timely manner to any questions that I had.I live in Canada and Graham assisted me throughout the process either through email communication or by phone.I would highly recommend Graham to anyone that requires the services of an real estate agent.Thanks Deborah Gill
I went to go see one of their condominiums and it was exactly the way I saw it in the pictures. The self guided tour was very professional. Ashley and Michelle have been very responsive and they have made this a very smooth process for me. I’m very grateful to have them helping me.
Jocelyn E. was very professional.She answered all my questions and got back to me right away.Way to represent Jocelyn!
Stephanie Melendez provides a superb service. She is highly dedicated and committed to her clients. She always responds to our questions very fast, something that we really appreciate. We are really happy with her, and also with TrustHome Properties. Gerardo and Mariana
I have been dealing with TrustHome Properties and Graham Harding for over 6 years and cannot be satisfied more, the team in very interested in its customers and there satisfaction. they are quick to respond to our needs and i give the team Kudos for a great job.. They are very attentive and responsive to out needs
We worked with Jose at Warner Quinlan. He was great. Very professional, quick response when we needed him. He did a great job of screening, always let us know when he was bringing someone out to show the property and lots of feedback. I cant say enough good things about the whole experience. We will definitely use Warner Quinlan again next time we have the need!
Took a couple of months to repair leaks in the laundry room that were causing astronomical water bills than even longer to replace / repair the moldy walls left behind. Then refused to work with us and our agent when we purchased a new home and wanted to find someone to take over the remainder of our lease. Basically wanted us to pay for 3 months of the property being empty. Jerked us around for 2 months before we walked away. Now trying to charge us for cleaning we already did. Blamed everything on the owners.
Jocelyn was very responsive and communicated with us along the whole application process. Highly recommend TrustHome Property Management
Very pleased!! Evy Nieves and Stephanie Melendez are a dynamic duo. I am relocating from out of state with a tight timeframe (which is inherently stressful), and they were able to turn around the approval on a rental property in less than one business day. They even offered to stay late on a Friday to get the job done. They were very responsive, patient, and empathic, and I am excited to live in a community with such a professional staff!
Graham Hardy at TrustHome Properties helped me sell my rental property in Orlando. He is professional, competent, knowledgeable and responsive. I recommend him and TrustHome highly should you need a real estate agent to help you sell or buy a property.Charles Adolphe
So far very good. (2-1/2 years)They are on top of everything the tenants advise them of. My manager(s) at Warner Quinlan both e-mail and text message me tenant requests and problems. Advise with multipal options to resolve issues. They really keep me in the loop in reference to the rental properties. Keep up the good work! ! !
The worst company I have EVER dealt with! Extremely unsatisfied with how unprofessional and rude they are. I have not even moved in and have been asking them to fix the fridge that is not working. It’s been a month, I don’t have a fridge, and this company has put no effort in fixing the issue. I have emailed several times and they have yet to answer. But as soon as the 1st rent was due I received an email from them asking me to pay the rent. STAY AWAY FROM THIS COMPANY.
Maybe it was my age (23) but before Warner Quinlan, I had such difficulty finding an apartment to live in here in Orlando. But my leasing agent didn’t have any assumptions or judgements about the possibility of me being qualified for the property I was applying to! Document submission went smoothly and as soon as it was confirmed I was able to pay requisite fees and I moved in right away! I’ve lived here for almost 7 months now and all issues have been fixed very swiftly and easily. Their online payment program is easy and it’s my pleasure to be living in a Warner Quinlan managed property.
I highly recommend TrustHome Property if you are seeking your dream home or just new to the Orlando area and seeking a new home, be sure to ask for Michelle Gutierrez, she was very helpful and very professional in her assistance with my journey to locating a property in my price range.
Ceara Keck went above and beyond to make sure we were taken care of and got the best deal possible. Highly recommend her for any and all home purchases! Amazing person, professional, friendly, and very knowledgeable!
Didn’t want to fix issues in the apartment and they added “accidentally” switched my electric at the end of my lease to get more money out of my security.Outlets throughout the apartment did not work and they refused to fix it. Repairs were done inadequately if done at all. Building had roaches. When I first moved in I had to deep clean the apartment myself. A blanket was left in the dryer by previous tenant. The washing machine was covered in a nasty sludge. Last time I will be renting from a private owner
Ive been working with Kathy for the past two years and the experience has been excellent. Always on time and on top of things making the whole experience of renting with Warner Quinlan efficient and productive. I would recommend to any potential investor.
Funny, has your back, worth every penny! Mark Pagdin is the most memorizing person I have ever met. He has helped me not only purchase a property as an investment, but manage it seamlessly! His staff has been great and are very focused on my best interest especially when it comes to renewal pricing. I can not rave enough about Warner Quinlan and highly recommend!
Kevin Jones was great! He helped us find the perfect investment townhouses. We were not in town while they were being built and he followed up with the builder regularly. We felt comfortable knowing Kevin would be there to take care of any issues. Would highly recommend Kevin at Warner Quinlan to help you find your next home!
I have lived in one of Warner Quinlans properties now for 1 year and I have no complaints. Theyve been quick to respond to my maintenance requests and any property concerns. The staff has been kind and courteous. I cannot speak for everyone but I can speak for myself and say Ive had an excellent experience.
I needed a new place to live immediately and I’ve been thrilled with my experience with Veronica Weldon of Warner Quinlan. She made time for me around a very hectic life change and helped me get into the perfect place very quickly. I love the ease of communication and efficiency of the app they use for maintenance requests and billing. Thanks, Veronica!
Weve been working with Jose since 2019 and have found him to be knowledgeable, responsive, and professional. Hes helped get us connected with the local real estate market and provided us with property management services. Jose takes his expertise and combines it with a good-natured personality, which make it a joy to work with him.
I have known Graham Hardy for a number of years in the capacity of Property Manager for my property in Kissimmee, FL.During these years I have had a number of questions and needed clarification vis emails/calls. Graham has always been available to answer my questions and to deal with any work orders on the property. Further he has always provided timely updates on the estimates, actual work and completion status.Recently I expressed my interest in selling my property and had discussion with Graham. He provided meaningful suggestions as to when should the property be listed, what all is involved and related expenses. As the current lease came close to renewal, we decided to list the property and have Graham take charge of being the listing agent.I must say that Graham provided guidance at each step through the process until the property was sold and deal closed on May 08 2019.Kudos to Graham for his extra ordinary efforts for being able to sell my property at a price we are all happy about.I have already recommended some of my friends who have property in the same complex to speak to Graham when they are ready.Thanks Graham and I sincerely appreciate your efforts, guidance and value you have provided through the process of managing as well as listing and selling the property at a price better than I expected.
Do not respond to you in a timely manner. When you finally do get a hold of them, they tell you they are busy and will contact you later. I’ve been waiting for maintenance request to get done for about 2-3 months and nothing. It has been very frustrating to get anything fixed at the house. The house was not cleaned when I moved in and had trash and dead insects. They do not make you feel like you are valued
It has been a true please working throughout this transaction with Stephaine Melendez. She is quick for a response. Knowledgeable in her scope of profession. Efficient in her work ethic. Extremely helpful in every way to make this as smooth as possible. I look forward to working together again!Sincerely,Tamara HaywoodRegal Real Estate Professionals, LLC~Christies International Real Estate
Professional, honest, they do go above and beyond the expectations, and they do really care! I have been worked primarily with Jose Vega - highly recommend. Made my first real-estate investor experience as painless as it gets.
After 6 years of having TrustHome Properties (fka,. Warner Quinlan) I am closing my account. During this time, I have experienced a gradual decline in service attributable to the high-turnover of Property Managers assigned to my account, on avg. every year. With the transition, the information of the account seems to get diminished. However, this past episode has been unforgiving.My latest tenant moved out Nov. 2020, currently it is Feb. 2021, and I am having more difficulty then usual to get the unit transitioned (i.e. tenant vacancy unit inspection, cleaning and repair services. the evident dis-interest of responding with a status update only occurs if I initiate. There is a pervasive practice of not responding (timely, if at all). This seems to be the tone at the top, demonstrated by Mark Padgett - President - Broker.The approved vendor used to service owner properties are priced at the extreme high-end, and the quality seems to be lacking (i have paid for services that were similar or the same within the same year (eg., Garage door repairs and openers, HVAC services, Carpet repair / spot removal. etc.). Hopefully i can get the routine services completed this month, alleviating a 4th month of incurring / paying avoidable expenses as the unit sits vacant awaiting on completion of cleaning services from the tenants vacancy back in Nov 2020. Will keep this current to provide up to the minute developments, or lack thereof.
The agent that helped us was absolutely fabulous,her name is Stephanie and she was honest,sincere, and most of all extremely PATIENCE. Warner Quinlan is a Property Company that makes there homes your home. Thanks Again.
Warner Quinlan may be an alright choice for those buying homes, but not for those looking to rent.We moved into our property with the grass nearly knee high, the previous tenants belongings all over the house, floors and tubs dirty, blinds broken, a broken front door, and a garage and backyard shed filled with trash (mattresses, chemicals, rat feces, paint, weights, aquariums, and many more things) our property manager promised would be cleaned and gone by the move-in date. I had to call the property manager for a month before he even answered my phone calls, agreeing to send out a contractor to clean it up.We were what Id like to think of as great tenants: offering to build a fence rather than make the owner pay for a contractor (this was supposed to be fixed on move in - we wanted the house for its yard and our dog), helping clean out the trash that was left in the property when we moved in, re-mulching the yard to keep the curb appeal high, and generally leaving the house in a better condition than we received it in.All in all, we were entirely ignored by our property manager when were asked about having moldy flooring replaced or at least removed, fixing the ever-present water leaks in the ceiling (likely causing mold), finding a solution to the horrible AC unit ($300 to keep a 1500sqft house a 84F), having his guy come mow the lawn 1 time every two months in the summer, requesting soffits be repaired when squirrels and rats made their way into the attic, having sprinklers repaired after the owner, upset, asked why we let his yard die, and many other problems.We had to go through ridiculous lengths to even contact our property manager, resorting to the receptionist at my fiances office routing us to his number, or even using number unknown to him so that he would simply answer. When he finally did, he gave us short and curt replies saying he would have it fixed: he never did.After all of this, we were still somehow charged 325 dollars for cleaning the house when the stains were marked clearly on our move-in inspection sheet. The other charges consisted of a bit of griminess in the oven and a broken towel rack (admittedly our fault). We tried to settle this situation through conversation, but were told we would have to contact them by certified mail only. We did. We never received a reply. We were finally contacted by them claiming they couldnt send our check because we gave them the wrong return address although I clearly marked on the security deposit sheet that I chose to pick up the check personally at the office (they charged $35 dollars if they had to cancel the check for some reason by mail).I would suggest looking for a property manager/landlord that hires competent realtors, addresses serious issues swiftly, and treats their tenants like decent human beings.
I have been enjoying my new place for one year. Just renewed my lease for another year. Management has been very responsive to requests for minor repairs. Warner Quinlan makes it so easy to communicate with them and their online portal makes paying rent very simple to do. I highly recommend Warner Quinlan.
I am an investor and Warner Quinlan manages my property. The staff is very professional and quick responding to questions I have. When they deal with work orders, they are handled quickly and they keep my tenants very happy. I would highly recommend using Warner Quinlan.
As an investor I am extremely impressed by the commitment and hard work of realtor Jose Vega. He has gone above and beyond to find properties, negotiate deals and lease vacant units. I would highly recommend reaching out to him personally for your own real estate needs.
Warner Quinlan has managed my property for 2years and I can confirm that the management is genuinely interested in ensuring their clients have a pleasant experience. Cynthia my current property manager has been very responsive.
WarnerQuinlan is a horrible company to deal with. They do not respond to emails or phone calls. We have open maintenance requests that are weeks old. Do not believe the 5 star ratings on here. We have had 5 property managers in 6 months. I have a feeling not only are they horrible to deal with, they are horrible to work for. I have requested status updates on multiple occasions for our open work orders and they are ghosting me. If you are considering renting a place managed by WarnerQuinlan, take the other option. Paying more in rent from someone else is a much safer bet that dealing with these people. They have skirted the truth since day one. If you do actually get to talk to them, they will have excuses ready. I repeat, DO NOT believe these 5 star ratings. I cant stress that enough. Look elsewhere. Let my pain be your lesson.
I have had the distinct pleasure of dealing with Nicole Howell on several occasions. She has helped us to sell two homes over the last six years. The first home sold in just under sixty days. The second in just 22 days! Her professionalism was most impressive. Always giving us immediate feedback on any issues we had. She was also instrumental in helping us search for our retirement home in 2012. If Nicole did not have an answer, she had other resources that would bring us the solution to the problem. We are very happy with Nicole and would highly recommend her to anyone looking for a house. She will get the job done.
When I sent the notification of Non Renewal of my Lease, Laura Smith was very professional and responsive, she sent me very detailed instructions of what I had to do in order to get the most of my security deposit back and that was a plus for me. Thank You Laura and TrustHome Properties
I own 2 small 1 bed apartments under lease contract in downtown Orlando that I bought through Mark Pagdin the Broker.The THP team have been very good at leasing and managing the units and I really don’t have to get involved too much. They are reassuring and answer my questions promptly.
Ive been working with Elaine Osorio for some time now at TrustHome Properties as an owner and I can only say positive things about her and the companys professionalism and responsiveness. Im looking forward to a continued and successful partnership.
Carrie Wrobel helped my wife and I with great professionalism. She was very attentive to our concerns and found us exactly what we needed. I highly recommend giving Carrie a call for your real estate needs.
Jose is honest and a pleasure to deal with. His honesty in reviewing my property was what struck me as being most refreshing in this day and age. He communicates effectively and is punctual. No wonder he is in the position he is in!
Elaine is always available to take my calls and always cheerful to talk to. She also has a great relationship with the community manager of the HOA of the property, so her performance gives me confidence that she is managing my properties with my interests in mind.
I really enjoyed working with Regina Salgado on the sale of my property. She provided good advice, was responsive and kept me updated on the sales process.
Ive been a client of TrustHome Property Management for around 9 years now, and I am very satisfied with their services, vacancies are kept very low and tenant screening appears to be done very thoroughly becuase I havent had any issues so far.
Graham Hardy is the best property manager ever! And I am the renter, not the owner. Normally the owner of a property would write a great review about their property manager who is managing their property. In this case, I the renter have so many good things to say about the property manager Graham Hardy.When I first met Graham a year ago he told me he was strict but fair. I had no idea he would end up being the best property manager ever. I have kept the property in great condition, and Graham has responded to all my requests to help solve issues with the property and the gated community.Before I moved into the property Graham made sure the walls were properly painted and that any broken blinds were replaced. Over the past year Graham has helped to quickly resolve issues with repairs such as a damaged roof and a cut porch screen. He has even helped me make requests to the HOA for trash to be removed from the community pond and helped deal with tenant illegal parking issues.I know it doesnt seem like a big deal, but believe me, when you have a problem, no matter how small, it really makes a big difference when the property manager responds immediately and works to solve the problem as quickly as possible.My neighbor had a property manager from a different company take forever to paint a door and fix a problem with water coming into the house. My neighbor has moved now to get away from the problem. I consider myself and the owner of the property I am renting so lucky that we have Graham Hardy to manage the property.THANKS GRAHAM !!!!
Nicole Howell was a great help to me during the time of short selling my home. Nicole made sure I was up to date on what needed to be done by me or what she did (most of the time) that I didnt need to worry about! What could have been an extremely stressful situation proved to be effortless on her part. I will be using Nicole Howells expertise in purchasing my next home and would recommend her to anyone. She made it seem like such an easy process even though I am sure she was working extremely hard on my short sale. Such a wonderful, calm person to make even a short sale go smoothly!!!!
I had the pleasure to be working with Michelle and Ashley.. super accommodating and they were very attentive and super helpful with me.I love that house . I truly recommend them.
Best option for investors or individuals with rental properties for property management. Their owners portal allows landlords to monitor and get up-to-date information on their rental income. William Rojas is both professional and attentive to customers needs!
I had a great experience with TrustHome Properties in finding the perfect place to live when relocating to Orlando. Stephanie and Jason were both very professional, and great to work with.
Please heed the lower star reviews. I did not when I rented a property managed by them. Numerous changes in our property manager that bit us in the end.Getting the security deposit back was a long drawn out process taking months of no replies, no call backs, and seeing the property manager slink pass when visiting their office and youre left with They will call you when they get back into the office. Be surprised with no calls back. Expect to start building up a case with a lawyer.Request for repairs were not answered not even to have the carpeting looked at (carpeting for the house was shoddy and I had sliced my hand on one of the many staples that popped up from the carpet).I would like to call out Sandy who DOES NOT SEEM TO KNOW HOW TO EMAIL OR USE THE PHONE. Incompetent. Never reachable. Her higher ups must be somehow reached to receive a response. Her inability to answer any questions or read emails was infuriating. How did you even get a job? A high school student would have been able to do it.When first moved into the property, blinds on the floor and damages (holes and stains) everywhere. Everything was luckily recorded because we were charged for all of the previous tenants’ crappy care.If you are desperate and need to rent a property managed by this company, make sure to record every little thing. Every window. Every hole you see (even remnants of a security system or tv wall mount). Every crack that you notice. They will try and take your security deposit to repair damages done by previous tenants, but will probably pocket it because it sure was not fixed when we moved in.Horrible property management company to deal with. Read the yelp reviews for more reason to not be a tenant of their property.There were no positives of dealing with this company.
Used Warner Quinlan for both long term leasing/renting my property and selling. Delighted with the standard of service and professionalism shown by the company and in particular my individual account manager Graham. I was kept up to date at all times with the various stages when selling my property - to me this was vital.
I have found Warner Quinlan to be a very professional, diligent, and trustworthy Management Company right from the outset. Graham Hardy as the property manager has proved to be extremely proficient and reliable.I have no hesitation therefor in recommending Warner Quinlan as a Management Company to other prospective clients.
I have with been dealing with them and very satisfied with their professional property managment services.There is transparency in their dealings with clients. My previous experience with another property management in orlando was very bad so has been glad to have move over to Trusthome Properties previously known as Warner Quilan.
I did not have a good experience with this rental management company. I found mold growing underneath the sink and I notified the management company immediately. It took three days to get a response and their response was “you have seven days to move out.” They did not return the money that had been paid for that month, however they did return my deposit. I was told they would return the rent that I had paid for that month once the mold was removed and a new tentant moved in. I reached out to the manager every month for 4-5 months and kept getting the same response (waiting for a new tenant) Finally after 6 months I was told I was not getting my money back because there never was any mold. I saw mold. I smelled mold and I have pictures of mold. Regardless if there was or was not, why was I kicked out and left homeless just weeks before the holidays? Thank god for family to help me and my kids. I wouldn’t recommend a company who could careless about their tenants and only care about money. I’ve been renting with Invitation Homes now and I absolutely love them!!! It’s one thing if I had done something wrong or broke rules and was punished for that, but I followed everything. I started smelling something weird every time I opened the dish washer but never saw signs of mold. Then I checked under the sink and saw mold spots all inside the cabinet. In my opinion it was an easy fix. Probably a water pipe with a small leak. No need to kick me out especially without investigating it first. Imagine paying $1200 rent and kicked out a week later with nowhere to go. Horrible experience for my family.
DO NOT RENT FROM WARNER QUINLAN!!!Mold and a fire in my apartment.... they have taken over a month to take action (probably because they don’t want to pay for it) I have emailed my property manager for an update and I’m being ignored. I was told if the mold test comes back negative, I would need to pay $400-$500 for the mold test. Not in my contract and I never agreed to such a thing.Very difficult to get a hold of. I once called the office and asked if my property manager was there to drop off a spare key (which they should have had already, not my job to pay for a copy and deliver it - I was doing a favor) and I was told I don’t need to know that information and was hung up on. ?!?!???They advertise false information. I was told I had access to the community gym and pool - that was not true. I cannot use the amenities as promised by their ad.My property manger at the time told me to park in the spot in front of my door and the next morning, my car was towed. It was a fight for them to pay for it and it took MONTHS for me to get the payment.These experiences was with three different PMs. It is clear that it is the work culture at Warner Quinlan to treat tenants like this.I have proof of everything I just said so if someone wants to take a break from writing fake reviews on google and maybe get back to me, that would be great as I’m tired of breathing in mold and living in fear of having live exposed wires in my attic from the fire.I would never never never recommend Warner Quinlan.
Elaine Osorio has a heart for people, she finds a way to provide immediate assistance when requested. I had bad experiences in the past with Lory Defalco however once Elaine stepped on the scene my outlook has changed towards this company. Please continue to provide excellent customer service! Very happy with the new management.
TrustHome Properties was very helpful with our move. Stephanie Melendez was a great help and always there for us every step of the way and answered all of our questions in a timely manner.
A few days ago, we had an extremely positive experience with an Employee at Warner Quinlan. This wonderful person is Ms. Dianne Treadwell and she acts as the Leasing Oversight. We have been renting with WQ for the last two years and have been comfortable most of the time. Recently though, it became impossible to use our Online Portal. For two months my husband has had to suffer the inconvenience and extra charges associated with going into the Office to make payments. Due to an extremely strange, seemingly untraceable glitch, we have not been able to pay our rent online.In November we asked for this to be fixed and nothing. Same thing in December. A couple days ago while trying to get this issue fixed once more, we felt like we were being given the runaround and it was quite stressful. Somehow my husband got on to Ms. Treadwell, and in the matter of minutes she fixed the problem for us. Not only was she efficient but she was also caring, thoughtful, professional and prompt. We really enjoyed dealing with her and appreciated her helping to fix what seemed to be an impossible fix.We look forward to encountering you again Dianne. You are a gem. Thank you!
I have worked with Nicole Howell at Warner Quilin for over four years, she has been diligent and aggressive in all matters regarding my properties. She has maintained the units and is consistently available when I’ve needed to reach her. I would recommend Nicole for your management needs and hope to continue a lasting business relationship for many years to come.
Our experience with them over the last 2.5 years has been fine. They are responsive to our issues and worked with the owner to allow us to have cat in the house which was nice. Ive learned over time that the majority of our issues result from a very lousy owner, not them. The owner is a cheapskate and their hands are tied when it comes to getting maintenance approved which in turn makes them look bad, but they do respond quickly to my requests. Otherwise, no complaints.UPDATE: Id like to add that when our lease ended, we were very happy to have gotten our deposit back. Its so common these days to get cheated out of your deposit, but we had no issues in that regard at all. Our lease ended on very good terms.
I have been working with Nicole to short sell a property that I own. Regardless of all the obstacles that have been presented by the bank and the property management company, Nicole has remained diligent in working to sell the property. She is extremely knowledgeable about all aspects of a short sale and has negotiated on my behalf with all involved parties. She is a highly professional real estate agent, and I would absolutely call upon her again if the need arises in the future.
Graham was a very patient and professional realtor. He would truly care about homeowners interest. I would highly recommend him.
Great job TrustHome Properties, formerly Warner Quinlan! Excellent job/service from Dianne Treadwell, Kelly Tiley in the past and It is has been pleasure working with Stephanie Melendez & Elaine Osorio on my properties.
Warner Quinlan has been managing my Orlando properties for 10 years and have done a very professional job. Working with Kelly Tiley has been a very pleasant experience and I would highly recommend Kelly and this firm to anyone who needs property management.
Thank you Jason Jeter for all your help! It is wonderful to have someone so attentive to our properties. You always have our interest in mind and are able to solve any problems that arise in a timely fashion. We couldnt do it without you. Thanks again. Byron & Sabrina
Kelly Tiley, as Ive recently had the pleasure of working with her toacquire my rental property. Kelly made herself readily available anytime Ineeded and she remained responsive throughout the entire process. She wasvery knowledgeable and able to answer all questions I had. She even wentabove and beyond to work around my difficult schedule, meeting me at herhome to complete leasing formwork and obtain keys on a Monday evening. Ivebeen very impressed with Kelly and because of her, will continue to look foropportunities to rent and/or buy with Warner Quinlan when Im in the marketto do so.
I have been doing business with this company for many years and I highly recommend them. Elaine Osorio has been an excellent property manager & I truly appreciate all her hard work to keep my properties rented & in good condition.
Jose has been a great help to us. We are still in the market and have not purchased anything yet but Jose is always patient and helpful and offers great advice. Im very happy with Warner Quinlan.
Kathy Posha is unethical and a terrible person to deal with. I followed all of the move-out requirements and left the property in much better condition than I found it but she made up reasons to keep part of my deposit. She refused to do the walk through with me.They wouldnt make necessary repairs and treated me like I was a nuisance rather than a valued customer. This was the worst renting experience ever!! Do not deal with Warner Quinlan unless you want to be jerked around and swindled out of money.
I have been working with Tamsyn Ryan and she is wonderful to work with. If I could give her more than five stars, I would, but five is the limit! Since I live in Pennsylvania, I really appreciate her quick responses to my questions and concerns. She is a true professional.
This review is for property manager Lori DeFalco. I am an out-of-town property owner who has been working with Lori for nearly five months. To date, Lori has been very responsive and helpful in dealing with all kinds of issues. I especially like that Lori is available to speak on the phone, which, for me, is the most effective way to communicate and find solutions expediently. Lori has facilitated several repairs for the property and, to date, I have not encountered problems with the companies or the quality of work. Lori facilitates all administrative work for the property and makes my life a lot easier.
Anytime I had any questions their marketing supervisor was beyond helpful and understanding to all of my concerns. Highly recommend this company for all your property managing needs! Thank you so much staff at Warner Quinlan, and Happy New Year!
I bought a condo in orlando with help of Warner Quinlan. The sale went smoothly. A property manager , a man by the name of Kevin, was assigned to us at first he was very disappointing. Later , due to my complaints ,a lady manager Kelly Tiley was assigned who was excellent. By this time I decided to sell the property. ( Due to lack of income )Would I have had her from the beginning ,I would not have sold my condo in less than an year. Kelly was excellent working above and beyond expectations-the reason for a 4 star. Sale of the condo went smoothly and I even made some money out of it with help of Kelly. Warner Quinlan tried to make up for the problem I had ,and charged only 5 % commission for the sale.I wish I had Kelly from the beginning. Ask for Kelly Tiley as the property manager and you will not be disappointed. I do recommend Warner Quinlan Inc.
Ive worked directly with the owner and no joke he is a British bulldog (he literally is British accent and all) and will make sure your property is well managed. Do what he says and trust his expertise and you wont get bit. ;-)He will protect you from yourself and from bad tenants.
I have rented through numerous landlords and numerous property management firms and let me just say that Warner Quinlan is by far the best firm to rent through in Central Florida. If you want to live in the metro, WQ is the company to do so through. I absolutely adore my property -- the location, the amenities, the price, etc. Just recently I renewed my lease through them and honestly couldnt have been happier to do so.But what makes WQ a cut above the rest is their incredibly personable and dedicated staff. I personally would like to thank my current property manager, Lori DeFalco, for helping to resolve an unforeseen appliance issue that sprung up over the Christmas holiday. Not only was she able to resolve the issue (which was a major,time-sensitive, health concerning issue) but she was able to pull from her connections to get an emergency staff to remedy the situation. This while advocating for me tirelessly and being constantly available to speak to by phone and email. The result far exceeded anything I couldve expected from a property management firm. Thank you for your help, dedication, and consideration.But there are a number of other notable people to mention -- Steve the repairman is incredible. Connie (my original property manager who got me into the unit) is astonishing. Issues that linger with other rental communities are addressed with prompt, courteous response when you rent through WQ. On top of that, I have been paired with landlords that are wonderful, respectful individuals. Not only do they address issues as they arise with respect and dignity, but strive consistently to better my property out of their own sheer concern. If I could rent here the rest of my life, but only if WQ manages the property. Thanks again Lori, Steven, Connie, Sandy, my landlords, and the rest of the WQ staff :)
Total reviews rating 4.5
199 Reviews for TrustHome Properties 2023:
Review №1
2022-05-09We rented a house for our family with TrustHome Properties, and we had the best experience of all! We were assisted by Ms. Jocelyn Espinosa, who was always available, helpful and also offered good suggestions. Everything went fast and simple, and our lease agreement was approved in 2 days - no difficulties at all! Let me add that we have experience with other Property Management companies, but other company provided us with this great, hassle-free experience. After that we were assisted by Ms. Michelle Gutierrez during the move-in period, which was also fantastic. This confirmed the great services provided by TrustHome!
Review №2
2022-06-14We have recently changed our property management to TrustHome, and am more than pleased that they have found us a credible tenant paying around 20% more for our rental in Kissimmee. We have Michelle to thank for doing such excellent work! 🙏🙏Our former tenant who was approved by our former property manager never paid their rent on time… we would sweat and worry every month, moreover, this property management company charged us a full month’s rent for finding us these tenants. Needless to say, TrustHome does give us peace of mind with their professional service.
Review №3
2022-06-28Stacey & Michelle have been managing my property for over 1 year now. The communication and service they have provided are night and day compared to my previous leasing agency. They have been above and beyond my expectations and Im extremely happy I decided to move leasing companies to Trusthome.
Review №4
2022-05-09Had a wonderful experience working with Jocelyn Espinosa to get our application submitted and processed. She was very responsive and attentive, as well as friendly and personable. Very quick and easy to work with! Thank you for helping to make this any easy process!
Review №5
2022-03-23Trust Home Properties took over our original property management company that was in place when we rented our condo. They were responsive and reliable during the transition, but once that was over we never heard from them again.Laura Smith was our agent to contact per our lease and she was extremely unprofessional. She never returned phone calls or emails and the one time I managed to get ahold of her she yelled at me and told me that taking time out of her day to return phone calls was not her priority. Since that phone call we never heard from her again.We were extremely dissatisfied with her and when I attempted to ask any other team member a question since Laura never spoke to us, they just said we would have to wait for her.I’m sure they treat the property owners better, but if you’re simply renting from them, don’t expect much in return.
Review №6
2021-12-16I recently hired TrustHome Property Management to manage my properties. So far the process has been effortless and excellent! All the staff, Mark Pagdin, Laura Smith and Liz Sievert, have been super wonderful! They are easy to work with, kind and helpful, responsive and professional. A special thank you to Liz for her patience in explaining how TrustHome Property Management works and for answering all of my questions over the telephone. She was my first contact with the company. Looking forward to working with this great team of people!Carole Hines
Review №7
2022-01-21TrustHome properties has been very active in communicating with me about the possibilities of potential renters and got me a suitable renter quickly. They answer emails and phone calls swiftly. I am a happy customer.
Review №8
2021-12-20Our experience with Trust Home Properties has been excellent. Danielle and Stacey have been wonderful. We recieved a very welcoming letter from them and we look forward to working with them. We have the upmost confidence in them.They are professional, courteous and most of all responsive to our emails, calls etc.Long may this working relationship continue.Best Regards, Mary
Review №9
2022-04-15Renay provided us with a good first-time experience with renting property. She was very responsive and resolved several issues although we couldnt get any hot water and the heat was set way too low. Will try again next year. Hopefully with hot water and some decent heat and maybe even a few warm blankets :)) Thanks Renay for your professionalism!
Review №10
2022-04-04This company is efficient swift and fast. Before I even put in the application, or requested a tour.The fellow maintenance men helped out with showing the property. I received a notification on zillow for this property and went to just drive by to view it they were so nice and they let me view everything to make sure this was the right property for me , and that sparked my interest even more! Jocelyn Espinosa was such dearest to work with very reassuring !